TELUS Reviews

Updated April 29, 2015
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TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
19 Ratings

Pros
  • Their work from home policy is beneficial for work life balance (in 94 reviews)

  • Workstyles - can work from home (in 72 reviews)

Cons
  • Zero work/life balance for Tech Support (in 25 reviews)

  • Very different senior management styles across the various business units, making it challenging to work with people across the company (in 15 reviews)

More Pros and Cons

33 Employee Reviews

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  1. Helpful (1)

    Horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    My coworkers were the only thing enjoyable about the workplace, that and the benefits.

    Cons

    No communication was made towards employees from upper management, and the job guaranteed absolutely no job security. HR was an nightmare, and no one seemed to know how to do their job correctly. I was almost always ignored by them. You can only move up in the company if you know someone, and there is a ridiculous amount of favoritism.

    Advice to Management

    Take more consideration of employee needs, communicate more, show less favoritism. Also, don't allow HR to constantly ignore requests made by employees.


  2. Helpful (2)

    Level 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Big company, lot of work

    Cons

    Managers don't do their jobs


  3. Helpful (2)

    Telus Las Vegas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at TELUS full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I met some good people here.

    Cons

    There is no room for professional growth and there is rampant nepotism at the management and supervisor levels.

    Advice to Management

    Promotions should be based on merit not social order.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Human Resource department is a complete joke.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at TELUS full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and insurance after probation period.

    Cons

    Horrible Human Resources department, when I was hired in 2011, they flat out lied to my whole entire class, they told us it was technical support when it was not, I transferred to another department after almost 2 yrs, then a year later, they sent my position to another country then had the gall to tell me I was not rehirable. I also recommended someone there and they had a horrible experience as well.

    Advice to Management

    Try not lying to employees.


  6. Helpful (2)

    Not Very Good - No Teamwork

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, some good people stuck in a terrible organization.

    Cons

    Lower level management only wants to advanced their own career. They had no concern for customers and their direct reports. They are absolutely clueless.

    Advice to Management

    Place sucks


  7. Helpful (2)

    This program was the most unorganized, ill thought position available.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dell Printer Sales in Las Vegas, NV
    Former Employee - Dell Printer Sales in Las Vegas, NV

    I worked at TELUS

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Commission structure was great, until they capped the commission, then capped commission again, and later informed us that our commission would be docked according to breaks taken in excess of 30 minutes a day however they did not correctly identify break times and choose to doc commission based of time spent away from phone based on bathroom time., work week Monday thru Friday, work hours 6am - 2:30 pm

    Cons

    Management very disorganized. Management would not put anything in writing to prove exactly what the rate of pay was from one week to the next. Commission structure changed several times within a 1 months time spand to cover Telus bottom line. Management favored coworkers based on personal relationships not on actual work performance. Companies like this are a vial waste of time and are filled with empty promises. Programs are started and closed to make companies look good-like they are bringing jobs back to the US. When in real life these jobs are still being serviced by Manilla, and other 3rd world countries that take US jobs away from Americans, however what more would you expect from a Canadian run brand.

    Advice to Management

    Management must learn how to treat employees correctly. People looking for work are not live stock, and hearding people in and out of a business is not practical nor is it beneficial to a work environment. If you require your employees to not use cell phone on the floor then common sense would tell you not to use yours on the floor too. Spending time with your employees may increase production, spending less time surfing the web, and texting (taking personal cell phone calls) while on the floor may actually make you look like you care about your position. Yes Veronica Ogletree and Joe Ferranti this means you!!!


  8. Customer Sales and Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Toronto, ON (Canada)
    Former Employee - Customer Services Representative in Toronto, ON (Canada)

    I worked at TELUS (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good pay & great benefits

    Cons

    Telus is a very unstable company. People walk around on tiptoes, afraid to lose their jobs.

    Advice to Management

    Treat your employees fair. Your job is not certain either.


  9. Much like a chicken factory

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Pros

    Average salary, some positions are less stressful than others

    Cons

    Unethical HR, they will avoid paying fairly by using legal back holes, the same goes for unfair indemnizations, deficient parking lot, don't pay overtime as required by law, stressful environment, vulture culture, lousy perks, long hours

    Advice to Management

    Management is easily as replaceable. Corporate and board of directors should try to profit less they already do and provide more benefits and specially more time for employees to share with their families. Or to be fair and pay for what they take. Unfortunately, judicial systems are under the submission of corporate power.


  10. Sales and more sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Montreal, QC (Canada)
    Former Employee - Customer Care in Montreal, QC (Canada)

    I worked at TELUS

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The company has great pay and great benefits. The have share plans and great insurance plans and personal days off.

    Cons

    All they care about is sales. Takes many years to get a good schedule and even then hours are bad because they follow western Canada hours. Oh and sales more sales.

    Advice to Management

    Try be more realistic and understanding. Also possibly offering more flexibility in scheduling. Change the sales target or make the environment feel less like a sales store and more customer service


  11. Helpful (2)

    misguided or unguided

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Edmonton, AB (Canada)
    Former Employee - Manager in Edmonton, AB (Canada)

    I worked at TELUS full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fair training for employees, good health benefit plan. pay good, on-call pay good.

    Cons

    Management is not organized in terms of span of control. It was hard to determine who is a team lead vs who is the official manager.
    Lots of money spent on marketing, yet a big chunk of the company is telephone line monopoly.

    Advice to Management

    when they find out who is management, they should learn to define reporting structures and work with front-line workers to develop ownership of the work output.



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