TELUS
3.5 of 5 517 reviews
www.telus.com Vancouver, Canada 5000+ Employees

TELUS Reviews

Updated Jun 4, 2014
All Employees Current Employees Only

3.5 517 reviews

                             

78% Approve of the CEO

TELUS President, CEO, and Director Darren Entwistle

Darren Entwistle

(381 ratings)

77% of employees recommend this company to a friend
55 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Horrible!

    Customer Services Representative (Former Employee)
    Las Vegas, NV

    ProsThey had flexible hours and access to phones during lunch.

    ConsManagement dont show interest in their employees.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Meh

    Anonymous Employee (Former Employee)
    Vancouver, BC (Canada)

    ProsAlmost limitless budgets
    Aren't afraid to try new things
    Job stability - you'll never be fired
    Ability to work from home

    ConsToo many micro-managers & managers in general
    Projects approved by committees - panders to highest paid person's opinion
    Highly political work environment with an us vs them attitude between teams
    Senior managers promoted beyond their competency aka: The Peter Principle
    Wages rarely if ever increase

    Advice to Senior ManagementApparently you already know it all - so I have nothing to add

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Awful job for good pay.

    Customer Help Representative (Former Employee)
    Edmonton, AB (Canada)

    ProsComfortable chairs and rising/lowering desks
    Good pay and benefits.
    Nice facilities and location.
    Food and a small gift at Christmas time. Disturbing lack of free food the rest of the year.

    Cons-Managers will try to get you to perform better through fear.
    -Managers often will often play favorites and bend rules for some and not others. Or will use rules as an excuse not to do anything for you.
    -Employee recognition is often fruitless. Performance, tenure milestones, and achievements are usually just recognized via mass departmental email.
    -Too much micromanagement and over emphasis on metrics.
    -Awful shift scheduling system. Shift assignments do not get better with tenure. Expect to work lots of nights and weekends unless you can manage to get a doctor's note advising otherwise.
    -Work systems are often buggy or down
    -Frequently get customers who call in on the phone thinking it's okay to de-humanize and verbally abuse you (worse if you're a woman or have an accent)
    -The union is largely impotent

    Advice to Senior ManagementStop managing through fear - tech support is awful enough already.
    Less emphasis on metrics. Interrogation on a 5% variance from last month on call length time is demeaning.
    Provide better employee recognition (ie gift card, time off, trophy or plaque). Having a tree planted in your name as a reward is just depressing

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Good exposure to technology, poor base pay

    Anonymous Employee (Current Employee)

    ProsWorkstyles - can work from home

    ConsNo change in pay over long period

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Network Technician

    Network Technician (Former Employee)
    Calgary, AB (Canada)

    ProsEnough time to learn the job by own efforts. Good benefits.

    ConsNot really a IT company. After learning the job gets stuck in it, mangement wants you stay in same job forever. They don't want you to master all technical areas. Lots of Favouritism, It's not what you know it's Who you know kind of company. Is you want to do well just kiss manager's ass all the time.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Most unpleasant job experience

    Account Manager (Former Employee)

    ProsBenefits, brand, share program, discounts, strong budget to work with.

    ConsCommission rarely paid out due to processes impeding target relief and commission matrix works against rather than for payout. Some poor management can be demotivating and insulting which can be adopted by easily influenced peers resulting in an uncomfortable/unpleasant environment.

    Difficult to compete in the market place due to slow processes and non-competitive prices.

    Advice to Senior ManagementInvest more time in understanding commission matrix/structure. Walk the walk when it comes to TELUS HR values and mission statement.

    Give Account Managers more empowerment to answer customer's needs effectively and in a timely manner.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    3 people found this helpful  

    Disappointing

    Project Management (Former Employee)

    ProsCo-workers, most people at working level were great to deal with.

    ConsPay & Compensation - TELUS will only benchmark salaries against Rogers & Bell. Skillsets that that are in demand in other industries are paid much better in other industries as compared to telecom. While I loved working at TELUS, I've doubled (that's a multiplier of 2 folks!) my salary since I took off the blinders and successfully shopped my skillsets in the market.

    Advice to Senior ManagementExecutive (EVP,SVP) mgmt is great, senior mgmt (VPs, Directors) needs to get off their high horse and get a dose of reality, middle mgmt (Managers) are mere showpieces, gutted of influence or decision making ability/authority

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Work-life balance is good; everything else, bellow average when compared to competitors, especially pay and promotions

    Business Analyst (Current Employee)
    Vancouver, BC (Canada)

    ProsWorking from home helps us balance work and life activities; one ends up being more productive in both worlds. Very tolerant environment to visible minorities and others.

    ConsPay has become substandard. Top performers in our team haven't had a raise in years, not even for increased cost of living / inflation. No wonder, when we have 1/3 of he company in the third world countries. Promotions are based on who you know, not what you know.

    Advice to Senior ManagementCheck your management team; some of them were not cut for managers, nor have they sufficient skills and education for it.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Business Changes Constantly

    Business Analyst (Former Employee)
    Calgary, AB (Canada)

    ProsGreat pay and decent shifts to work.

    ConsTELUS is a leader in outsourcing work to other countries which leads to job insecurity in Canada. (i.e. Call Centre closures, consolidation of departments etc)
    Regular lay-offs about every 2-3 years

    Advice to Senior ManagementFocus on the people and the customers
    Focus on keeping jobs in Canada - it is not all about the bottom line all the time.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Account Manager - SMB

    Account Manager (Former Employee)
    Calgary, AB (Canada)

    ProsDealing with Customer - Brand Recognition

    ConsInternal Politics and mid-level management.
    Over Managed and outsourced key areas makes it hard to do anything right

    Advice to Senior ManagementChange Pulse check so people aren't scared to submit honest feedback. Something that doesn't need TiD or link login to submit. Get the real story about how people feel about Business in Alberta and the current leadership practice. The AB SMB environment is poisonous and going against all TELUS values and human ethics. SMB AB needs a reboot.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for TELUS? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at TELUS reviews and ratings — including employee satisfaction and approval rating for TELUS CEO Darren Entwistle. All 55 reviews posted anonymously by TELUS employees.