TELUS

  www.telus.com
  www.telus.com

TELUS Reviews

Updated December 4, 2014
Updated December 4, 2014
600 Reviews
3.9
600 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
421 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time (less than an year)

    Pros

    24 Hour Place, so alot of flexibility Schedule Wise.
    Point system that allows for a lot of days off.

    Cons

    Cares little about customer satisfaction when it comes to technical support for their divisions.
    Promotions are about brown nosing and friends as opposed to qualifications.

    Advice to ManagementAdvice

    If you want to actually achieve Customer Satisfaction, stop focusing on trying to shrug them off with pre-made emails that don't actually solve technical issues.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Telus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Las Villas, AZ
    Current Employee - Customer Services Representative in Las Villas, AZ

    I have been working at TELUS full-time (more than 3 years)

    Pros

    The company itself is in a great location. There are many amenities to provide a fun, active, environment with areas to also to relax. The are restaurants that some onsite to sell food inside and food trucks outside. A lot of money has been spent to make the space aesthetically pleasing.

    Cons

    low pay and minimum paid time off, horrible benefits, being a minute late two times could cost you your job, no chance for advancement, overly strict call center environment where every minute is timed, low pay, jobs can end with little notice due to outsourcing,

    Advice to ManagementAdvice

    The people hired are responsible adults that passed the interview process, have adequate education, and work hard. Even call centers should treat people as adults that can make decisions and manage their time.

    Doesn't Recommend
  3. 1 person found this helpful  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time (more than an year)

    Pros

    They had flexible hours and access to phones during lunch.

    Cons

    Management dont show interest in their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    service clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Vancouver, BC (Canada)
    Current Employee - Customer Service in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than an year)

    Pros

    hours are good. people are nice. you can start at the bottom without much qualifications. Pay is livable. growth opportunities.

    Cons

    pay, recognition, public perception, time off, unpaid overtime

    Advice to ManagementAdvice

    pay, learning and development, better screening and hiring which is not based upon likability.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Many years with the company felt like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Calgary, AB (Canada)
    Former Employee - Trainer in Calgary, AB (Canada)

    I worked at TELUS full-time (more than 10 years)

    Pros

    People are friendly. Work hard to get promotions.

    Cons

    Leadership team is okay in most departments. Hard to get raises when you are in management.

  7. 1 person found this helpful  

    In the process of transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager II in Burnaby, BC (Canada)
    Former Employee - IT Project Manager II in Burnaby, BC (Canada)

    I worked at TELUS as a contractor (more than an year)

    Pros

    Never any worry about making payroll
    Smart and passionate people

    Cons

    Uber-political organization
    Some VP's are useless dweebs

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    33 years, seven months and 21 days...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Vancouver, BC (Canada)
    Former Employee - Service Technician in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 10 years)

    Pros

    Very challenging technical job, great training programs in the past. Clean, safe work environment. Good pension plan, acceptable salary.

    Cons

    Extreme disrespect and arrogance from executive leadership for frontline workers, a definite (lack of) class system. Gradually eroding job security and benefits, with good Canadian jobs being discontinued in favour of outsourcing and offshoring jobs. Profits are continually up, executive compensation is up, numbers of executive jobs up (3 levels of vice president now), performance pressure up, number of actual workers down.

    Advice to ManagementAdvice

    Stop using the latest business lexicon (seamless, forward-going, low-hanging fruit, operational silos, process infrastructure initiative deep-dive actionable...), and start supporting your front-line people. Be more flexible with time off. Hire some clerks to take the administrative duty load away from your technical workers. Recognise excellence with meaningful compensation, not just words. Let workers manage their time, and get rid of so-called "productivity" software.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    No motivation for top performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)

    I have been working at TELUS part-time

    Pros

    For a call center great wage

    Cons

    No room for moving up the ladder

    Advice to ManagementAdvice

    Let your top performers decide where they want to be

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Great for senior level and above

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LDP in Toronto, ON (Canada)
    Former Employee - LDP in Toronto, ON (Canada)

    I worked at TELUS full-time (more than an year)

    Pros

    TELUS lives up to its promise of work-life balance, with stay at home 35 hour work weeks. Employees are screened for their personality, so everyone is generally outgoing. Benefits are great. Corporate wireless plans can very cheaply extend to personal use.

    Cons

    A very low glass ceiling and poor career path -- it can take 8-10 years to reach senior level, yet seniors are often hired externally rather than from within. Expect a lot of grunt work in the first couple of years, like documentation of work performed by seniors and managers. Min/max pay for non-senior positions is below market by at least 30%.

    Advice to ManagementAdvice

    Have more confidence in the team and work toward faster promotions in tiered positions. Ditch the politics and create more meaningful opportunities for lower level employees to contribute. Adjust salary to cost of living by location.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Wireless Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Montreal, QC (Canada)
    Former Employee - Account Manager in Montreal, QC (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Great pay and benefits, especially after the first year of sales!

    Cons

    Constant commission errors, few opportunities for mobility within the SMB department, and watch out if you leave to go work for a competitor, they will withhold your last incentives and come hit you with a breach of non-compete... even if it isn't a direct competitor.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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