TELUS Reviews

Updated June 11, 2015
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3.0
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Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
97 Ratings

Pros
  • Their work from home policy is beneficial for work life balance (in 94 reviews)

  • Workstyles - can work from home (in 72 reviews)

Cons
  • Zero work/life balance for Tech Support (in 25 reviews)

  • Very different senior management styles across the various business units, making it challenging to work with people across the company (in 15 reviews)

More Pros and Cons

187 Employee Reviews

Sort: Popular Rating Date
  1. Decent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at TELUS full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits legit job and it does have opportunity for advancement and legit campaigns they also like to have fun

    Cons

    Trainer has been very aggressive and I felt like she needs to leave lighten up some. Maybe it's just my class but I feel like she doesn't like us (me especially)

    Advice to Management

    Break the tight knit group and encourage team members to let others in I have felt very alienated by my superiors.


  2. Helpful (1)

    customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at TELUS (Less than a year)

    Pros

    Cool culture and opportunities to grow

    Cons

    Low pay even for entry-level

    Advice to Management

    Pay more for better employees


  3. Helpful (2)

    strong CSR culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time (More than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    CEO commitment to CSR creates unique pride for philanthropy and sustainability of the global environment

    Cons

    CSR external culture does not translate to management and employees internal culture.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I had met some of the friendliest and professional people at this place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Validation Specialist in Las Vegas, NV
    Former Employee - Validation Specialist in Las Vegas, NV

    I worked at TELUS full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I love how the atmosphere is laid back and the dress code was casual.

    Cons

    I didn't like the occurances worked and also the job security.

    Advice to Management

    Improving the training materials.


  6. good working environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in New Market, IN
    Current Employee - Customer Care Representative in New Market, IN

    I have been working at TELUS full-time (More than 5 years)

    Pros

    aside from working environment the people is so accommodating

    Cons

    some compensation is not good for employee

    Advice to Management

    to create a program that will make employee motivtated


  7. Great Stable work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Allows Work From Home.
    Has nice Laptops for work + another monitor so you get a big workspace.
    flexible time.
    nice co - workers and nice boss as well in the main office in canada

    Cons

    It's a big company so there will be politics ne way or another.
    Each team (as far as I'm concerned in my work) takes care of its own problems only. Once they see the message passed to their system is correct, pass it along to the next in line to check. It seems to me problems will be solved if both teams work more together than just passing stuff around and forgetting about it.

    Too many meetings, you won't have time to get things done in the office at times (depends on your position).

    Advice to Management

    keep up the good work! I know a lot of people who love the company and love their work here.


  8. Helpful (1)

    Expected more from Telus, but for I do it's all right.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operation Analyst in Burnaby, BC (Canada)
    Current Employee - Operation Analyst in Burnaby, BC (Canada)

    I have been working at TELUS (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people, my coworkers are awesome
    Good company culture
    Flexibility with schedules
    Central location, is near transit and major highway

    Cons

    Poor management, they seem to only gal pay attention and then when it's crunch time they become panicked and take it out on employees.
    Rude management, some of the managers are very passive aggressive and are "politely" rude.


  9. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Ottawa, ON (Canada)
    Current Employee - Business Analyst in Ottawa, ON (Canada)

    I have been working at TELUS

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great company well known, good benefits

    Cons

    salary not current with today's market, lots of favoritism

    Advice to Management

    start looking in depths at team leads


  10. Good culture, fair compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Strategy Manager in Toronto, ON (Canada)
    Current Employee - Senior Strategy Manager in Toronto, ON (Canada)

    I have been working at TELUS full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Culture is key to the success of the company. Offers mobile work style to employees which gives them much flexibility

    Cons

    Pay is on par or below industry standard


  11. Overall opinion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Neutral Outlook
    Neutral Outlook

    Pros

    Large corporation where you had opportunities to learn from different people

    Cons

    Technology was half and half - some were new but some were old and very inflexible
    Project management was unprofessional - the PM chased everyone for progress instead of helping coordinate team work (fortunately, I heard the PM was let go)



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