TELUS

  www.telus.com
  www.telus.com

TELUS Reviews

Updated November 13, 2014
Updated November 13, 2014
591 Reviews
3.8
591 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
418 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

218 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative (Netflix) in Las Vegas, NV
    Former Employee - Customer Service Representative (Netflix) in Las Vegas, NV

    I worked at TELUS full-time (less than an year)

    Pros

    They had a game room, and they were awesome

    Cons

    Can't think of any now

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Decent pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time (less than an year)

    Pros

    You get benefits after 90 days, pay is usually at least 12 an hour depending on the campaign. Big cafeteria,

    Cons

    HR can mess up your paycheck and you have to FIGHT to get your money because no one will believe you are right. Campaigns are always closing, forcing you to try and transfer and hope other campaigns will accept you as you have to interview again. There is room for advancement...........if your campaign doesn't close before you get the opportunity to shine.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great people/team members, high workload on a small team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager
    Former Employee - Product Manager

    I worked at TELUS full-time (more than an year)

    Pros

    Flexible work hours, work from home. Collaborative teams across the company, even with remote offices. I worked on a small team, and genuinely enjoyed the company of my peers, and would socialize with them outside of work.

    Cons

    Small team, insufficient resources when managing multiple product lines. You'll have to wear multiple hats and getting campaigns off the ground can get caught up in process and really slow things down

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    It's a growing company, still on the stage of experimenting the structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at TELUS full-time (more than an year)

    Pros

    Co-workers are young adults - not immature but not close-minded - so I get along with them. For some reason, they attract decent workers. The office was spacious and vibrant. My supervisors have a lot to improve, but they just got the job from being a customer service representative so they're merely grasping. The good thing though is they promote from within first before searching for an outside candidate if there is an open position.

    I like the freedom to do what I wish, which can turn into a disadvantage for the company.

    Cons

    The training period could improve. It's too long and so it got too boring. The trainer gave us too many breaks, told unrelated stories and showed random videos on YouTube just to fill in the time. A lot of times, we just watch him use his iPhone or write an email on the projector. Then the final examination was too brief that it irate two people on our class into quitting.

    There is terrible communication between departments. HR people don't know that they have a new position open. The supervisors are guessing when the agents ask them questions, which led to misinformation.

    For me, and this is based on my personality, the job as a call center agent was boring. I sit on my computer all day and does the same thing. It felt like I'm only using 0.02% of my brain. This is a con for the job, not for the company.

    Advice to ManagementAdvice

    The company policies are not strongly implemented - work on it.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great learning experience working in an outsource call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst in Las Vegas, NV
    Current Employee - Fraud Analyst in Las Vegas, NV

    I have been working at TELUS full-time (more than an year)

    Pros

    Great location close to home saved on gas

    Cons

    High turnover and a business dress code is needed

    Advice to ManagementAdvice

    communication with employees needs little improvement

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great Employer, but with any corporation tons of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Care Representative in Toronto, ON (Canada)
    Former Employee - Client Care Representative in Toronto, ON (Canada)

    I worked at TELUS full-time (more than 5 years)

    Pros

    - Salary
    - Work Life balance
    - Benefits
    - Room for advancement

    Cons

    Corporate politics
    Lack of vision for the future

    Advice to ManagementAdvice

    Gain a better grasp of whats happening in the marketplace and adapt accordingly.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Telus Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at TELUS as a contractor (more than 5 years)

    Pros

    Worked contract and still able to maintain work-life balance. As a contractor treated Ok. Met and worked with many great people and some now have continued as friends past my departure from Telus (due to Telus suddenly ending all contracts over 3 years in length). I would work for Telus again if the opportunity presented.

    Cons

    Contract wage cut back from starting rate (could be contractor resourcing company I was with too but not truly sure what the driver was or where it came from). Generally many senior mangers are based out west which makes for a challenging "understanding the business out east" environment and getting the right out east processes in place.

    Advice to ManagementAdvice

    Although, wasn't' a front-line or unionized employee, as a dotted-line front line manager (no reporting employees) the corporation's leadership (director level & VP level) need to better understand the contribution front-line mangers with extensive on-the-ground knowledge can make to the business and the value they want and can add to Telus' bottom line and delivery capabilities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good experience but lots of dead weight

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS part-time (less than an year)

    Pros

    Opportunities to work from home and relaxing environment

    Cons

    It wasn't always as technical as I would like.

  10.  

    TELUS pays but makes you fight every step of the way to keep your status!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Care Representative in Edmonton, AB (Canada)
    Current Employee - Client Care Representative in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 3 years)

    Pros

    Great pay, benefits, union coverage is decent and overall a strong company direction.

    Cons

    Willing to kick you at a moments notice!

    Advice to ManagementAdvice

    Before you kick really thing about what it is your doing!

    Recommends
    Approves of CEO
  11.  

    TELUS impressed me from the inside out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Vancouver, BC (Canada)
    Former Employee - Program Manager in Vancouver, BC (Canada)

    I worked at TELUS as a contractor (more than an year)

    Pros

    TELUS has a great corporate culture and is full of smart and energetic professionals. They manage to be agile for a corporation of its size yet maintain a determined dedication to a strategic course that has helped them succeed over and above other carrier-class competitors. The TELUS brand and corporate philanthropy are something for employees to be very proud of.

    Cons

    Like all large corporations, there is always some degree of bureaucracy that can frustrate some types of employees. Learning how to work within, and around, structural and occasionally attitudinal limitations is one of the challenges that you will either have to embrace or be frustrated by.

    Recommends
    Positive Outlook
    Approves of CEO

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