TELUS

www.telus.com
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TELUS Reviews

Updated March 1, 2015
Updated March 1, 2015
127 Reviews
5.0
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
127 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

127 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great company with flexible work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS

    Pros

    Can work from home for many positions, great people, amazing corporate environment.

    Cons

    Cannot think of any :)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun, and enjoyable place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Pros

    Great pay, benefits, and always room to grow with the company

    Cons

    Not really stable, campaigns always closing

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Perhaps the best company I've worked for in the past decade.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Communications
    Former Employee - Corporate Communications

    I worked at TELUS full-time (more than 5 years)

    Pros

    If you're on a good team/department you'll find the following is true:
    - Great opportunities to learn and grow your career
    - Highly successful, innovative and organized teams
    - Excellent benefits, perks and incentives for those who work hard
    - Incredibly talented and gracious professionals to work with
    - Flexible work schedules/styles; working remotely is common and little micro-managing

    Cons

    - Transparency is still an issue between HR/executives and general employees
    - Some rules don't apply to all employees across the board

    Advice to ManagementAdvice

    Be open and honest with your team. They don't mind hearing the truth even if it isn't positive.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    A great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Care Representative in Las Vegas, NV
    Former Employee - Client Care Representative in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Pros

    Young company, many opportunities for advancement, personable management

    Cons

    New management, increased responsibility without increased pay, had to help the company grow in the US from the first day (not necessarily a bad thing to me. I enjoyed it.)

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Developer in Scarborough, ON (Canada)
    Former Contractor - Developer in Scarborough, ON (Canada)

    I worked at TELUS as a contractor (less than a year)

    Pros

    Easy going. lots of perks

    Cons

    Not a challenging environment

    Advice to ManagementAdvice

    Share new opportunities in other departments

    Recommends
    Positive Outlook
  7.  

    Damage Prevention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cable Locate Support Coordinator II in Edmonton, AB (Canada)
    Current Employee - Cable Locate Support Coordinator II in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Best Company to work for

    Cons

    There are NO cons with working for TELUS

    Recommends
    Positive Outlook
  8.  

    Amazing Culture, Amazing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at TELUS full-time (more than 3 years)

    Pros

    - Top 2 corporate priorities are Customer's First Culture, and Employee Engagement. These priorities are evident on every level from our CEO to our Front-Line Team Members.
    - Heavily invested in growing from within and development of team members. You can work your way from the ground up within TELUS.
    - Fair Process is promoted and practiced the vast majority of the time.
    - Fair Compensation. I've worked in multiple areas with multiple pay ranges, and I've always felt I get what I earn.
    - High participation in community involvement events.

    Cons

    - Culture between BU and M&P staff still has gaps we need to fill.

    Advice to ManagementAdvice

    Keep working hard on aligning all areas of the business with our corporate strategy. Work still needs to be done to educate and align all areas on what Customer First should look like in a ideal world, and what we mean when we speak of Engagement. These messages vary in perception across the company, as each department has a unique culture. We're already doing an amazing job at propelling these ideas to the forefront of peoples minds, but I think with more alignment and clear communication, we can exceed our expectations regarding where those focuses can bring us.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS

    Pros

    the people are great to work with. Not much politics between employees. The pay is fair and the benefits are good. Work to life balance is also very good, time worked is flexible.

    Cons

    training is lacking is some area's. this is an issue because the environment is so dynamic often new technology is rolled out with minimum to no training which can be challenging.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Calgary, AB (Canada)
    Current Employee - Business Analyst in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Great Senior Leadership. Great Culture. Great Life Balance. Mostly great managers. Awesome people to work with. The company has done a complete about face over the past few years and their consumer facing departments are so customer focused. It's great to see a company listen to it's low level-customer facing employees and make a true change to the customer experience. Easy to move laterally to a different role.

    Cons

    Some poor managers exist (not many, but there are some). Pace of change in customer facing departments is very fast. Not enough management to handle existing process and execute changes requested. Must change roles to get a decent raise.

    Advice to ManagementAdvice

    Reward employees with experience with better raises, rather than forcing them to move to a different role internally in order to get a raise. Pay someone with experience more than new employees to the company... It will encourage people to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technology Consultant in Toronto, ON (Canada)
    Current Employee - Senior Technology Consultant in Toronto, ON (Canada)

    I have been working at TELUS

    Pros

    Its pretty good. I like it.

    Cons

    Its a big company. Things move slow.

    Recommends
    Positive Outlook
    Approves of CEO

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