TELUS
3.5 of 5 477 reviews
www.telus.com Vancouver, Canada 5000+ Employees

TELUS Reviews in Vancouver, BC Canada

Updated Mar 12, 2014
All Employees Current Employees Only

3.5 113 reviews

                             

79% Approve of the CEO

TELUS President, CEO, and Director Darren Entwistle

Darren Entwistle

(94 ratings)

72% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
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1 person found this helpful  

Work-life balance is good; everything else, bellow average when compared to competitors, especially pay and promotions

Business Analyst (Current Employee)
Vancouver, BC (Canada)

I have been working at TELUS full-time for more than 5 years

ProsWorking from home helps us balance work and life activities; one ends up being more productive in both worlds. Very tolerant environment to visible minorities and others.

ConsPay has become substandard. Top performers in our team haven't had a raise in years, not even for increased cost of living / inflation. No wonder, when we have 1/3 of he company in the third world countries. Promotions are based on who you know, not what you know.

Advice to Senior ManagementCheck your management team; some of them were not cut for managers, nor have they sufficient skills and education for it.

No, I would not recommend this company to a friend

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2 people found this helpful  

Great company to gain industry knowledge - poor company for advancement, salary increases, too much process/red tape

Marketing Manager (Current Employee)
Vancouver, BC (Canada)

I have been working at TELUS full-time for more than 8 years

Prosflexible work hours
ability to work from home
deep budgetary pockets
constantly busy with new projects always on the horizon

Consminimal incentives for high performance
salary increases are extremely rare
too much red tape/bureaucracy
touts itself as one of the best employers yet pays below industry standards

Advice to Senior Managementpoor financial incentives for high performers - makes it difficult to retain top tallent

if the company were truly interested in retaining top talent non-existent financial incentives need to be addressed

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Bureaucracy with a good pay

Senior QA (Former Employee)
Burnaby, BC (Canada)

I worked at TELUS full-time for more than a year

ProsGood pay rate
Good life style

ConsEverything is so slow
No union anymore

Advice to Senior ManagementDo more real job.

No, I would not recommend this company to a friend

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good place to learn but there's a lot of politics

Anonymous Employee (Former Employee)
Vancouver, BC (Canada)

I worked at TELUS full-time for more than 8 years

Proshigh tech, fast paced, work from home policy

Consbad managers/directors/vps, toxic environment to work in especially in projects

Advice to Senior Managementtake care of your employees, don't tolerate unethical managers, directors and vps

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Account Manager for Telus Company

Account Manager (Current Employee)
Vancouver, BC (Canada)

I have been working at TELUS full-time for more than 8 years

ProsGreat place to work and good balance

ConsMangers dont undrstand and dont carry

Yes, I would recommend this company to a friend

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No respect

Senior Product Manager (Former Employee)
Burnaby, BC (Canada)

I worked at TELUS

ProsBenefit and Pension plan are okay, used to be better but have been striped back.

ConsNo teamwork, everyone looking out for themselves, unfair practise in terms of promotions. Very little women in management.

No, I would not recommend this company to a friend

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1 person found this helpful  

Tolerance for incompetence and little value placed on excellence.

Senior Systems Analyst (Current Employee)
Burnaby, BC (Canada)

I have been working at TELUS

ProsOne of the better paying employers in the Vancouver area

ConsLittle respect for workers from executives and senior management.

No, I would not recommend this company to a friend

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I have not had the best experience working at TELUS due to many reorganizations and hiring freezes.

Anonymous Employee (Current Employee)
Burnaby, BC (Canada)

I have been working at TELUS

ProsThe benefits at TELUS are good.

ConsThe salaries are not fair, especially when on a forced move from one department to another.

Advice to Senior ManagementTo treat current employees fairly that are not part of the union.

No, I would not recommend this company to a friend

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4 people found this helpful  

Used to be one of the best, now it is considered to be one of the worst.

Sales Representative (Current Employee)
Burnaby, BC (Canada)

I have been working at TELUS

ProsThe benefits are decent, TELUS understands that the customers' expectations are not always realistic. The hours are fair, are it can be a dynamic atmosphere with telecom always changing.

ConsCompletely incompetent middle/ upper management -- they are more focused on the Share Holder than on the actual customer. Our systems/ processes are so outdated that of course our targets are not being met. Managements' response to everything tends to be pointing fingers to the frontlines and squeezing more out of them for less. Frontline employees are micromanaged to unthinkable levels (i.e. Call Monitoring statistics are unrealistic); Management has this ideal that your results are never good enough. All the outsourcing to the Philippines creates a demoralizing work environment; Management consistently lies that our jobs are safe when they aren't. Outsourced work is often messed up (80% of the time), customers are not happy, and those whose jobs haven't been oursourced are consistently fixing errors, dealing with angry customers and dealing with convoluted processes that Analysts unfamiliar to the frontlines keep dishing out to us. Career-pathing seems almost non-existant at this company as Managers are trying to keep their jobs, and those in BU positions are constantly reminded that your job is expendable. Not a very ethical workplace whatsoever! Those who do the grunt-work are constantly disregarded.

Advice to Senior ManagementPay attention to the lower echelons of the company. Some of us have been here for years and years and we work ourselves to death to try to make things work. We fondly remember a TELUS that actually cared for the customer, the community, and the team member, but it increasingly shows that all that TELUS Management cares about is the ShareHolder. That is pretty sad. I used to love TELUS and proudly sprite the TELUS logo. Now I hide from it as much as possible; everybody you talk to tells you their horror stories at TELUS; you can't even go to a house party without someone begging to tell you about their horror-stories. If Upper Management thinks this is untrue, they must all live on other planets. You keep saying you want to create simplified processes, engaged team members, and happy customers... Stop the outsourcing, give us better systems, and stop treating the local team members like they are expendable. Finally, for far-too long, there has been a culture of "no-fault" -- screw ups everywhere, with little to no repercussions behind it -- ensure the ones who keep messing up are reprimanded (3 strikes and your fired), and give those who constantly do things right a promotion -- holding people back is only going to lead to negative labour churn. As it stands right now, if I left TELUS, I will switch all my services to another local service provider... It's sad to say that, but I am all-too familiar with the lack of caring on all levels, that I just cannot bear to subject myself to that without the internal contacts I currently have access to. But, this is what one expects from a Leadership Team stuck in their monopolistic ways... but you will manage to blame the front line team members for the downfall of TELUS -- you always do.

No, I would not recommend this company to a friend

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Could try harder

Analyst (Current Employee)
Vancouver, BC (Canada)

I have been working at TELUS

ProsOne of the bigger companies to work at in the province. Good if you're in the leadership development program; hosed if you're not.

ConsManagement believes company is better than it actually is. Quick to fire large groups of people without thinking about the future.

Advice to Senior ManagementThings seem a bit too easy for the company in Western Canada. Try to be more innovative and actually care about your employees.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TELUS reviews and ratings in Vancouver, BC — including employee satisfaction and approval rating for TELUS CEO Darren Entwistle. All 16 reviews posted anonymously by TELUS employees.