TELUS

www.telus.com

TELUS Reviews in Vancouver, BC

Updated November 16, 2014
Updated November 16, 2014
613 Reviews
3.8
613 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
428 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

30 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Increasing focus on front-line and lower-level management employee satisfaction and 'engagement'. Strong supporter of flexible work location arrangements (Workstyles) -- encouraging working from home few days a week.

    Cons

    Compensation below market. Middle-management employees with significant additional team leadership accountability do not get properly comp'ed for that.

    With all focus on front-line and lower-level management employees, middle-management got forgotten about. Quite a political place -- it's all about whom you know.

    Advice to ManagementAdvice

    Pay attention to middle-management. Live what is being preached publicly by CEO re: values. A lot of bad team leadership gets hidden by senior managers from executives.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Mostly a good experience, but it only takes one or two questionable leaders to destroy an otherwise great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Vancouver, BC (Canada)
    Former Employee - Director in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 5 years)

    Pros

    The company is very Customer focused. They work hard to develop highly engaged teams, although sometimes the ratings appear to be "bought". They support a flexible work styles program where more and more people are working from home. Benefits packages are good. Employee stock plan was very lucrative. Great focus on the community and supporting many charities.

    Cons

    No shortage of politics and there appears to be a good old boy network at the very top with some executives. Only received one pay raise in nearly 10 years despite picking up ever increasing accountabilities and excellent performance reviews. I also witnessed many great people get let go after many years of service without a chance to find another role in the company simply because a new manager wanted somebody different.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Decent place to start at, but don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Analyst I in Vancouver, BC (Canada)
    Current Employee - Developer Analyst I in Vancouver, BC (Canada)

    I have been working at TELUS full-time (less than a year)

    Pros

    Work-life balance, good support from managers, located in a city with a decent climate

    Cons

    Compensation is below average (you don't even need to move to the US to find a better salary). New grad program was supposed to be rotational to give people diverse experiences but that just got canned right as we were hired.

    Advice to ManagementAdvice

    Practice the values you preach. Pay your developers better and maybe the quality of your applicants would improve.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Vancouver, BC (Canada)
    Current Employee - Account Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    - People (Good)
    - Benefits package is excellent.

    Cons

    - Middle Managers (Trying to balance customer employee needs why trying to save the company money)
    - Executives (Manage through EBITDA. They say one thing, but actions prove they only care about their profits and bonuses)

    - Processes are extremely broken.

    - They don't really care about employee work-life balance.

    Advice to ManagementAdvice

    Don't just talk-the-talk. You've got to walk-the-walk and spend money on fixing what's wrong with the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good company culture. Great work flexibility. A lot of project overhead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager II in Burnaby, BC (Canada)
    Current Employee - IT Project Manager II in Burnaby, BC (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Pros

    A good company with a mature culture. Very good employee benefits and excellent work flexibility (i.e. work from home options).

    Cons

    Many complicated work processes are broadly (generically) applied across all divisions. Roles in particular divisions may not exist to support the processes -- leaving gaps and causing difficulties in getting work done. There is a lot of administrative work (reporting the same project metrics many different ways to many different people). Approval requirements to proceed with work behave like roadblocks. As a result, projects progress slowly. Much time is spent on administration rather than executing the projects.

    Advice to ManagementAdvice

    For efficiency, reduce the amount of repetition for the same work. Choose leaders that nurture talent rather than focus on what staff are doing wrong.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Specialist in Vancouver, BC (Canada)
    Former Employee - Desktop Support Specialist in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 5 years)

    Pros

    Employee Share Plan, Latest Technology, Large Company.

    Cons

    Too much Red Tape, Low Salaries, TFW,

    Advice to ManagementAdvice

    Apply rules fairly, too much favoritism.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Analyst II in Vancouver, BC (Canada)
    Current Employee - Developer Analyst II in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than a year)

    Pros

    Friendly people, approachable management, great working environemnt

    Cons

    Average salary for starting roles

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Lots of opportunity and variation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Vancouver, BC (Canada)
    Current Employee - Marketing Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Can work remotely
    Plenty of variation in job roles
    National company
    Technology is current
    Ambassador program allows employees access to TELUS services at low rates

    Cons

    Low comp although we are told it's very competitive
    HR heavy. Culture is driven by HR rather than by real leaders in company

    Advice to ManagementAdvice

    Get real on the compensation and benefits

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place to learn and build skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Specialist in Burnaby, BC (Canada)
    Current Employee - Technology Specialist in Burnaby, BC (Canada)

    I have been working at TELUS full-time (more than 3 years)

    Pros

    Fantastic team environments, great managers, great work-life-balance.

    Cons

    Salaries do not keep up with inflation...

    Advice to ManagementAdvice

    Learn why high performers are leaving or entertaining thoughts of leaving.. Recognize your employees as Assets and work to retain them.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Great Corporate Experience, Work-Life Balance, but Extremely Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Vancouver, BC (Canada)
    Former Employee - Management in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    - Great learning and development programs
    - Great work-life balance

    Cons

    - Extremely low pay
    - Quite political

    Advice to ManagementAdvice

    - Raise the pay package
    - Be more transparent to kill politics

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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