TELUS Reviews

Updated April 25, 2015
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  • Vancouver, BC, Canada Area (Canada)
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4.0
53 Reviews
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TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
45 Ratings

53 Employee Reviews

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  1. All depends on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst I in Vancouver, BC (Canada)
    Former Employee - Business Analyst I in Vancouver, BC (Canada)

    I worked at TELUS full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits and perks (including cheap TELUS Services)
    Large organization with many opportunities to move & grow
    Procedures in place to actively evaluate and assist employees

    Cons

    Procedures to evaluate employees only work if they are followed; some managers only use them to take employees down.
    Management structure is a bit obtuse, and deep.
    All it takes is 1 bad manager to make your life horrid.

    Advice to Management

    Senior management needs to keep more up to date with middle level employees. Ensure evaluations are filled out appropriately (and by the appropriate people)
    Reductions of staff for the sake of reducing the bottom line doesn't mean the work isn't there anymore; not backfilling positions causes people to work harder and longer hours.
    Encourage more movement within the organization, while people working for friends might seem like a good idea it can also hide rot within the organization.

  2. Helpful (2)

    A Good Experience Overall Despite Some Major HR Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Strategy & Operations Employee in Burnaby, BC (Canada)
    Former Employee - Technology Strategy & Operations Employee in Burnaby, BC (Canada)

    I worked at TELUS full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a. Excellent immediate managers and great teammates.

    b. Lots of training opportunities.

    c. Opportunities to cross-train with other teams.

    d. Flexible work environments (e.g. working from home, mobile working, etc.).

    e. Good benefits.

    f. Pension plan.

    g. Employer matched stock purchase plans.

    h. Excellent incentive compensation programs (bonuses, raises, etc.).

    i. Good work/family balance.

    j. Team building events are informative and fun.

    k. Various employee recognition programs.

    Cons

    a. Salaries offered are usually less than the industry average.

    b. Executive management marginalizes employees lacking a university degree.

    c. Employees lacking a university degree cannot be promoted or transfer laterally.

    d. Very restrictive travel budgets.

    e. HR and Executive Management non-responsive to employee queries and/or concerns.

    f. HR policies are not applied fairly and equally throughout the organization.

    Advice to Management

    a. Allocate travel budget funds for work related training and conferences.

    b. HR and Executive management should Respond to respond to employee's career related concerns in
    a timely fashion and not ignore them.

    c. Executive management should be discouraged from invoking arbitrary, unilateral policy that
    contravenes general TELUS policy and results in the marginalization of current employees and
    plummeting morale.

    d. HR policies should be applied equally and fairly throughout the entire Corporation.

    e. When invoking new policies that affect current, productive, and highly skilled employees HR should make accommodations such as the recognition of university equivalencies and/or experience/technical skills.

  3. Good for a big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Vancouver, BC (Canada)
    Former Employee - Senior Marketing Manager in Vancouver, BC (Canada)

    I worked at TELUS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of resources, generally experienced management, great benefits, lots of structure.

    Overall a solid big company where there are opportunities to be had if are able to take initiative.

    Cons

    Big company where people can get lost if they don't take action for themselves. Due to the size there is politics and bureaucracy. Can take a while to get promoted.

    Advice to Management

    Make sure to identify star performers and help them along otherwise they will leave.

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  5. TELUS impressed me from the inside out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Program Manager in Vancouver, BC (Canada)
    Former Contractor - Program Manager in Vancouver, BC (Canada)

    I worked at TELUS as a contractor (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    TELUS has a great corporate culture and is full of smart and energetic professionals. They manage to be agile for a corporation of its size yet maintain a determined dedication to a strategic course that has helped them succeed over and above other carrier-class competitors. The TELUS brand and corporate philanthropy are something for employees to be very proud of.

    Cons

    Like all large corporations, there is always some degree of bureaucracy that can frustrate some types of employees. Learning how to work within, and around, structural and occasionally attitudinal limitations is one of the challenges that you will either have to embrace or be frustrated by.

  6. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Analyst in Vancouver, BC (Canada)
    Current Employee - Developer Analyst in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Big company, a lot of different opportunities. You can get promotions if you work hard. Good work environment. They try to maintain work life balance. Overall in the process of becoming more agile. My department had a lot of teams trying to improve collaboration between each other

    Cons

    Salary is either average or on the lower side

    Advice to Management

    Improve salary to keep the talent you have in house

  7. Helpful (1)

    smart people; process heavy; silo'd org contributes to waste

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Vancouver, BC (Canada)
    Current Employee - Solutions Architect in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    strong leadership teams are strong; have vision; etc.
    Awesome core values for the corpportation

    Cons

    over promise ; under deliver. tsk tsk tsk . the silo approach makes changing the organization difficult. politics; territory fights.

    Advice to Management

    1 massive reorg
    2 make the money available to decommission old systems COMPLETELY when transitioning to new platforms.
    3 you have some very talented people who are very frustrated; you need end the turf wars

  8. TELUS Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Engineering Student in Vancouver, BC (Canada)
    Current Intern - Engineering Student in Vancouver, BC (Canada)

    I have been working at TELUS as an intern (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits and perks. Very easy access to learning to advance your own personal skills and knowledge. New grads get to experience many different roles before being expected to settle into one specific.

    Cons

    Bureaucracy.. Everything happens at a snails pace. Average age in the company is 45+ which leads to slow adoption of technologies. A lot of "this is the way we've always done it" style thinking.

    Advice to Management

    The way employees are treated is great. Better benefits are always a nice touch to keep people around longer.

  9. Great company to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Programmer Analyst in Vancouver, BC (Canada)
    Former Contractor - Programmer Analyst in Vancouver, BC (Canada)

    I worked at TELUS as a contractor (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work life balance is important to the company as well as corporate responsibility. Employees are allowed to work from home which is great! Great people in the team who help each other out. Several team and department activities every year..

    Cons

    so many management structure changes at times

  10. Mostly good but still room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Vancouver, BC (Canada)
    Former Employee - Operations Manager in Vancouver, BC (Canada)

    I worked at TELUS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - National company where there's a lot of opportunity for growth (promotions)... if you're willing to work hard!
    - Company with a good strategy and corporate values
    - "Give where you live" Program with a focus on volunteering and giving back to the community. The company also matches up charitable donations to a certain maximum
    - Good benefits including stock option plan and possibility to chose type of medical coverage
    - Possibility to work from home depending on your role

    Cons

    Big company with over 30,000 employees.
    It can be really fantastic or pretty bad depending on which department you work in and who your boss is - some inconsistencies. A lot of politics.
    I've worked for that company for over 12 years, I would say 9 years were really good and 3 fairly bad.
    Work life balance can be challenging : high stress, long hours and very competitive environment. Many groups have unlimited priorities.

    Advice to Management

    Continue to work on improving consistency (values and ethics) within your leadership team. Try to stick with agreed priorities rather than keeping on adding to the pile

  11. Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Burnaby, BC (Canada)
    Current Employee - Operations Manager in Burnaby, BC (Canada)

    I have been working at TELUS full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Has a good culture, good benefits, excellent work life balance supported by a great group of people to be working with. Encourages challenging the norm.

    Cons

    Internal discussions are tough, making decision making more complex and slow. Not surprising for any large organization.

    Advice to Management

    Encourage more autonomy within a budgetary framework to make decisions, including employee hiring, where to spend $'s, etc.

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