TJ Maxx Reviews

Updated June 28, 2015
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TJ Maxx President & CEO Carol Meyrowitz
Carol Meyrowitz
44 Ratings

Pros
  • Flexible schedule; work in different areas of the store, occasionally being able to help customers if approached (in 38 reviews)

  • Flexible hours with nice managers (in 26 reviews)

Cons
  • They expect you to work extremely hard while paying minimum wage (in 55 reviews)

  • I HATE PUSHING TJX CREDIT CARDS ON PEOPLE (in 47 reviews)

More Pros and Cons

137 Employee Reviews

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  1. Helpful (1)

    Not so good

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at TJ Maxx full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good place to start if you are interested in retail experience; you can be trained in several areas
    Fellow associates are generally fun to work with
    Management can be reasonably accommodating with schedule
    Good benefits if you are fortunate to be full-time (e.g., medical, dental, 401k)
    10%-20% associate discounts

    Cons

    Low pay, annual raises are very small (most on the order of 25 cents/hour).

    Payroll is very spartan, often not enough for efficient operation of the store.

    Especially if you are part-time, the # of hours can fluctuate significantly from one week to the next....do not take a pt sales associate job if you need to have a reliable and steady source of income.

    The company tries to keep staff at a bare minimum and squeeze the maximum amount of work from them. Sometimes they run so lean it is detrimental to the efficient operation of the store and the morale of the employees. It hurts customer service, and, without an adequate number of employees on the sales floor, the appearance of the store really suffers.

    Floor associates are often called from their tasks/projects to work the cash registers and cover breaks. This practice is sometimes frustrating, especially when floor associates have heavy workloads of their own to deal with.

    Like in any retail setting, you occasionally have to deal with customers that are nasty, demanding, and/or condescending.

    The pressure to get TJX Rewards cards is unrelenting and stressful, especially when employees are threatened with losing hours for not meeting goals. I personally have a problem pushing credit cards of any kind, especially those like the TJX Rewards cards that have a ridiculously high APR. Many customers get annoyed at being asked to open an account over and over again. When you add in offering Access cards and asking for donations to charities, it's just too much for both the cashier and the customer.

    The company complains about shrink, but the way they have the store set up sometimes actually encourages it. For example, why would you place jewelry and watches in an open display near the front door?

    In the interest of "good customer service," the company has a much too liberal return policy which many people take advantage of. TJ Maxx really needs to strictly limit their return period to 30 days after purchase. We have had customers successfully return things that they bought several months before.

    The store is flipped around and rearranged so often that it confuses associates and customers. Don't make it hard for people to find what they need!

    Rules and policies change constantly and some do not make any sense whatsoever. Some of the "best methods" are not the best, and are actually quite counterproductive. It's hard to get employees to accept new ways of doing things that make their job more difficult. If it ain't broke, don't fix it!

    Too much importance is placed on the Overall Satisfaction Score derived from the online surveys. The surveys are based on too small of a sample of total customers to be of any value.

    In my particular store, micromanagement has become a real problem. Nitpicking and constant criticism has destroyed morale, created a lot of friction, and caused several good employees to leave.We also have too many managers/coordinators telling associates to do different things.

    Advice to Management

    Listen to your associates, We really do have good ideas that could be useful to the store. Treat your employees with respect and dignity. Communicate better with each other so you are all on the same page, and, please, no micromanagement!! Let's try to make everyone reasonably happy in their work and feel like they are making a valued contribution to a team effort.


  2. Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Coordinator (CEC) in Rockford, IL
    Current Employee - Customer Experience Coordinator (CEC) in Rockford, IL

    I have been working at TJ Maxx part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work with

    Cons

    Move up slowly, not enough pay

    Advice to Management

    Hire within


  3. Good starting out, gets worse over time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx part-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible hours
    Nice merchandise
    No uniform

    Cons

    Low wages for amount of work expected
    Driven by credit
    Incompetent management


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  5. Helpful (1)

    Don't work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Associate in Fremont, CA
    Former Employee - Merchandise Associate in Fremont, CA

    I worked at TJ Maxx (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -They work with your schedule

    Cons

    -Not enough employees to assist you
    -Responsibilities are almost doubled because of the lack of other workers
    -You have to constantly push for the TJX credit card or ask for donations!


  6. Helpful (1)

    Impossible Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co workers and how well they work together dissipate their differences

    Cons

    Not enough time in a day to get what is expected done.No matter how well you do they continue to want more

    Advice to Management

    Hire more people


  7. Helpful (1)

    Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Line Supervisor in Howell, NJ
    Current Employee - Front Line Supervisor in Howell, NJ

    I have been working at TJ Maxx full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible schedule, fun staff, lots of work to do

    Cons

    Low pay, high expectations, under staffed,

    Advice to Management

    Provide more staff during peak times and back up your employees


  8. Helpful (2)

    Merchandise Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Co-workers are wonderful. Employee discount.

    Cons

    Horrible, inconsistent, all over the place scheduling i.e. 5:45 - 9:45 pm or 1:45 - 5:45. Being late (even 1 minute) for a shift for any reason is the same as not calling in or showing up at all. Hard to keep track of when you work. Job duties change depending on where in the store you are scheduled to work for that shift. Low pay.

    Advice to Management

    Being late is not the same as no show/no call. Provide some consistency in scheduling at least for the employee's who can maintain a normal schedule. Save the schedule variations for students.


  9. Helpful (4)

    coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Gardendale, AL
    Current Employee - Coordinator in Gardendale, AL

    I have been working at TJ Maxx full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great associates to work with. Flexible schedule. Nothing else really

    Cons

    Horrible management very very low pay no hours for anyone except for managers favorite associates everyone else is dirt beneath their feet

    Advice to Management

    Good luck with finding associates that will continue to put up with false promises and favoritism and no hours


  10. dont

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some good managers
    good coworkers
    cashiering goes by fast

    Cons

    low pay, little hours, lots of work

    Advice to Management

    don't cut everyones hours, listen to your employees.


  11. Can be good if not great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TJ Maxx

    Pros

    Merchandise discounts and a flexible schedule.

    Cons

    Management can be short sighted as far as employee performance for retention

    Advice to Management

    Try to retain, encourage employees hired



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