TJ Maxx Reviews

Updated July 25, 2015
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TJ Maxx President & CEO Carol Meyrowitz
Carol Meyrowitz
44 Ratings

Pros
  • Flexible schedule; work in different areas of the store, occasionally being able to help customers if approached (in 38 reviews)

  • Flexible hours with nice managers (in 26 reviews)

Cons
  • They expect you to work extremely hard while paying minimum wage (in 55 reviews)

  • I HATE PUSHING TJX CREDIT CARDS ON PEOPLE (in 47 reviews)

More Pros and Cons

142 Employee Reviews

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  1. associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TJ Maxx

    Pros

    fun place to work, flexible schedules.

    Cons

    poor management, not a place to build a career.


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx part-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Meet new people on the register. Job is very isn't but very tedious when customers mess up for you to clean up. Get paid weekly

    Cons

    The store is always hiring that means you'll never get more than 20hrs. We work long nights & your work every where in the store which is pretty annoying! Something if I work a closing shift (9:30pm) I wouldn't get home until 12 at night. When i first started one of the managers were very rude and didn't take the time out to learn my name. Training is not properly done so I hope you know something! And it's over 50 people that work there so be prepared to be stared at and wondered about for about 3 months! Everybody ISNT NICE! And the discount SUCK it's only 10%

    Advice to Management

    Be more hands on, not so mean to the employees. Employees should feel comfortable not scared when a manager walk past!


  3. Helpful (1)

    Rude management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at TJ Maxx part-time (More than a year)

    Pros

    Great coworkers. You meet very interesting customers.

    Cons

    Managers are rude. We never have enough associates to work. Managers are horrible at making the schedules.

    Advice to Management

    Improve management. Employees work better when we're being respected. Not when the managers are rude to you the moment you walk in.


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  5. Helpful (2)

    Merit Goes Unrewarded

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Associate in North Haven, CT
    Current Employee - Part Time Associate in North Haven, CT

    I have been working at TJ Maxx part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    A few select weekends of the year the employee discount is raised from 10% off to 20% off. Decent deals on name brand merchandise.

    Cons

    Very little upward mobility. They say there is but there is not. Train employees in just one area, but throw them into other areas they're not trained in (my coworkers complained of this) Merit is noticed, but not rewarded. Instead, it is taken advantage of so that you end up doing more work than your slacking coworkers. Upper management takes advantage of employees initial willingness to please (with call ins especially). Will give you just up to the cut off for full time hours so that you are not full time. Catty and gossipy culture. The managers too (so your information is not safe with them from other employees). Multiple managers that do not coordinate with each other well. Sometimes you're not sure which rules to follow. Employees come and go like a revolving door.

    Advice to Management

    Reward merit rather than extorting it. Managers can express appreciation all they'd like, but at the end of the day words are words and if hard work does not translate into actual promotion and benefits, employees will not stick around. (The company is surely aware of this and fine with it.)


  6. Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Coordinator/Lead Team Coordinator/Head Cashier in Framingham, MA
    Current Employee - Merchandise Coordinator/Lead Team Coordinator/Head Cashier in Framingham, MA

    I have been working at TJ Maxx (More than a year)

    Pros

    You learn a lot, interact with customers and pretty much make your own decisions as to how you want your department to look.

    Cons

    Very little pay and lot's of responsibility. Your constantly asked to help in other departments especially as a cashier and have little time to complete your work.

    Advice to Management

    Hire more qualified individuals and stand up for your employees, especially when they are being mistreated by customers.


  7. Helpful (1)

    Not so good

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at TJ Maxx full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good place to start if you are interested in retail experience; you can be trained in several areas Fellow associates are generally fun to work with Management can be reasonably accommodating with schedule Good benefits if you are fortunate to be full-time (e.g., medical, dental, 401k) 10%-20% associate discounts

    Cons

    Low pay, annual raises are very small (most on the order of 25 cents/hour). Payroll is very spartan, often not enough for efficient operation of the store. Especially if you are part-time, the # of hours can fluctuate significantly from one week to the next....do not take a pt sales associate job if you need to have a reliable and steady source of income. The company tries to keep staff at a bare minimum and squeeze the maximum amount of work from them. Sometimes they run so lean it is detrimental to the efficient operation of the store and the morale of the employees. It hurts customer service, and, without an adequate number of employees on the sales floor, the appearance of the store really suffers. Floor associates are often called from their tasks/projects to work the cash registers and cover breaks. This practice is sometimes frustrating, especially when floor associates have heavy workloads of their own to deal with. Like in any retail setting, you occasionally have to deal with customers that are nasty, demanding, and/or condescending. The pressure to get TJX Rewards cards is unrelenting and stressful, especially when employees are threatened with losing hours for not meeting goals. I personally have a problem pushing credit cards of any kind, especially those like the TJX Rewards cards that have a ridiculously high APR. Many customers get annoyed at being asked to open an account over and over again. When you add in offering Access cards and asking for donations to charities, it's just too much for both the cashier and the customer. The company complains about shrink, but the way they have the store set up sometimes actually encourages it. For example, why would you place jewelry and watches in an open display near the front door? In the interest of "good customer service," the company has a much too liberal return policy which many people take advantage of. TJ Maxx really needs to strictly limit their return period to 30 days after purchase. We have had customers successfully return things that they bought several months before. The store is flipped around and rearranged so often that it confuses associates and customers. Don't make it hard for people to find what they need! Rules and policies change constantly and some do not make any sense whatsoever. Some of the "best methods" are not the best, and are actually quite counterproductive. It's hard to get employees to accept new ways of doing things that make their job more difficult. If it ain't broke, don't fix it! Too much importance is placed on the Overall Satisfaction Score derived from the online surveys. The surveys are based on too small of a sample of total customers to be of any value. In my particular store, micromanagement has become a real problem. Nitpicking and constant criticism has destroyed morale, created a lot of friction, and caused several good employees to leave.We also have too many managers/coordinators telling associates to do different things.

    Advice to Management

    Listen to your associates, We really do have good ideas that could be useful to the store. Treat your employees with respect and dignity. Communicate better with each other so you are all on the same page, and, please, no micromanagement!! Let's try to make everyone reasonably happy in their work and feel like they are making a valued contribution to a team effort.


  8. Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Coordinator (CEC) in Rockford, IL
    Current Employee - Customer Experience Coordinator (CEC) in Rockford, IL

    I have been working at TJ Maxx part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work with

    Cons

    Move up slowly, not enough pay

    Advice to Management

    Hire within


  9. Good starting out, gets worse over time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx part-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible hours Nice merchandise No uniform

    Cons

    Low wages for amount of work expected Driven by credit Incompetent management


  10. Helpful (1)

    Don't work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Associate in Fremont, CA
    Former Employee - Merchandise Associate in Fremont, CA

    I worked at TJ Maxx (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -They work with your schedule

    Cons

    -Not enough employees to assist you -Responsibilities are almost doubled because of the lack of other workers -You have to constantly push for the TJX credit card or ask for donations!


  11. Helpful (1)

    Impossible Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJ Maxx

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co workers and how well they work together dissipate their differences

    Cons

    Not enough time in a day to get what is expected done.No matter how well you do they continue to want more

    Advice to Management

    Hire more people



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