TJX Companies Reviews

Updated March 21, 2015
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TJX Companies President, CEO, and Director Carol M. Meyrowitz
Carol M. Meyrowitz
280 Ratings

83 Employee Reviews

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  1. Very unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Norwalk, CA
    Former Employee - Sales Associate in Norwalk, CA

    I worked at TJX Companies

    Pros

    Started off very well, co-workers were friendly, flexible with your schedule

    Cons

    unprofessional, management was bad, drama, favoritism, bad hours

    Advice to ManagementAdvice

    Be more professional, use confidentiality

    Doesn't Recommend
    Neutral Outlook
  2. Wrong Direction, lack of empathy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at TJX Companies part-time (more than 5 years)

    Pros

    Great customers. Store management tends to be made up of sociable and hard working people who are good examples to the workers. Since I only worked at the store level and in only one store, my experiences may be different than the average.

    Cons

    I started to work for this company many years ago. At that time the pay and benefits were more in line with what other retailers were offering. I watched as new hires started at an increasingly lower rate of pay without benefits and had smaller pay rate increases each year, until finally pay raises froze for almost two years. Meanwhile the daily staff on duty shrank. This was very beneficial to the company's bottom line, as evidenced by the fiscal profits letter posted prominently in the employee break room. Constant reminders that the company was making more $ than ever, while the workers were struggling to make ends meet more than ever, had a bad effect on morale. Most of the hourly workers obtain some type of public assistance like food stamps, despite working two jobs. Giving us a letter about how many millions you make due to cutting labor costs-due to reducing how much you pay us- seems like you just purposely want us to feel disposable.

    Another morale killer was the inability to move from part-time to full-time status. Many good workers asked for promotions but management placed hiring signs to seek outside hires for full time positions. For those who were lucky enough to get a coveted full time position, there was 0% chance of moving on to store management. These people were ALWAYS hired from other retailers. One full-time person had worked with the company for 25 years and did every single task that management did, including working as de-facto manager alone in the store, but he was never promoted.

    Full-time employees were almost guaranteed 37-40 hours per week 7 years ago. Now they are lucky to get 32. Management posts a Sun-Sat schedule on Saturdays, so we never knew what days or shifts we would work until the last minute. Management's response to any complaints about this was that if you need a specific day off you must request it 3 weeks in advance. When workers have a variable schedule they need.to have a 'heads up' about when they will work so that they can plan their lives. This caused many worker absences needlessly. Management expected those who were not scheduled to remain on-call. If we didn't answer our phone when they called they would be angry. Most of us had second jobs to make ends meet and couldn't answer our phone while at the other job. They didn't want to hear that excuse.

    I liked my managers but, particularly towards the end of my time with the company, they were always stressed about meeting their quota of TJX Rewards cards. Many savvy citizens are moving away from credit for impulse purchases. Our managers hovered over us to make sure we 'asked' and would sometimes harass customers in an attempt to get them to sign up. It made what could have been a low-paying but otherwise pleasant job become an embarrassment.

    Management arranged charity drives throughout the year, often geared toward their particular religion and denomination. Asking food-stamp recipients to donate food items, clothing and money shows an astonishing ignorance and insensitivity about your subordinates' personal challenges. A few people tried to comply, but we found the winter coats from the Christmas donations in our manager's office several months later- when the store was selling shorts and tennis raquets.

    Something that should have been a big red flag for me was an on-the-job injury. A heavy piece of merchandise fell on my foot. Even though I was wearing thick shoes and socks, my big toe was crushed and turned black, and I lost my toenail. I was unable to walk for a week and lost income. My manager never once asked if I was feeling better. His only thought was the paperwork we had to fill out on my first day back. I spoke with several managers in subsequent years in an attempt to change stocking procedures so that injuries wouldn't happen again. They ignored me and heavy merchandise is still placed wherever it will fit, even if that means placing 10lb weights above eye level.

    The economy has since recovered after the '08 crisis and the jobs market has improved. Many of the more motivated workers left for jobs with MUCH better pay and benefits. TJX still wants to keep their wages at Wal-Mart levels (only due to the Wal-Mart press release that they would give all workers a minimum of $9 per hour did TJX follow suit, and it will likely be accompanied by staff cuts). That is certainly their right, but only time will tell if it's a good strategy. Wal-Mart sells tires; TJX sells the occasional Jimmy Choos. It makes life verydifficult for the Ops Manager, who must staff a store with workers who are knowledgeable about high end merchandise when he offers less pay than the bodega next door that hires illegal immigrants who speak no English.

    I recently found a wonderful job with great pay and benefits well beyond anything I had ever imagined. Workers are promoted from within, and my supervisor told me that I'm already in line for a promotion due to great work. I really regret that I spent so many years with TJX and didn't have the confidence to aim higher until things got so bad that I couldn't pay my utility bills and had no other option. No more maxed-out credit cards! The only thing that is maxed-out now is the 401k.

    The piece de resistance about my job here: Several times after giving my notice, I was told that I was a 'critical associate' and that it wouldn't be easy to replace a veteran worker like me. Yet they wouldn't offer full-time or a better hourly pay rate, even though I somehow earned LESS per hour than when I started years ago! They blamed that on budget cuts and said they had no complaints against me as a worker. Also, management is unwilling or unable to offer references of any kind for former employees. While I appreciate that they don't want to give my info over the phone, they could offer a reference letter. When I spoke to the store manager about this, he behaved as if he couldn't comprehend why anyone would want such a letter. It's true that the vast majority of his workers would not qualify for such a letter since they don't complete a two week notice, but those of us who care about our reputation need it! This was the final straw that taught me how this company really hasn't the first clue as to how to maintain good relationships with their former workers. Since I didn't finish out my notice I won't be eligible to be re-hired by the company. I'm OK that. If worse comes to worst I'll go and sell water bottles on the street corner. Pay and benefits will be about the same, and I can set my own schedule.

    Advice to ManagementAdvice

    Don't post earnings reports in the breakroom- this hurts morale. For any full-time associates who benefit from company stock options and would like to know about the company's annual reports, offer them this info privately or, better yet, ask them to look it up on this wonderful new invention called the World Wide Web.

    Be cautious to not create incentive programs that feel patronising to the workers- anything that involves popping a balloon to find a prize inside or depleting the petty cash fund to decorate the break room in a tacky and childish way for minor holidays like St. Patrick's day is often worse than doing nothing at all. An idea: giving a $50 bonus or gift card to an 'employee of the month' would cost the same but would be more effective. We had an employee of the quarter once in our store. It took two months for management to announce the winner, and it was someone who had already quit....

    Create a Monday-Sunday schedule like most other companies rather than the Sun-Sat one you use now. There is a very high rate of turnover at store level, and that will only get worse due to the increasingly uncompetitive pay and benefits. Ops Manager needs more time to create the schedule, and workers can't plan their weekends. Having several days of advance notice about their weekend schedule will greatly reduce the # of call-outs on Sundays- often a store's busiest day- and will reduce management stress.

    Offer a reference letter to those reliable and good workers who complete a two week notice. When a worker receives a better offer from a new job, they presently have no reason to finish out their last two weeks, since they and the person who was fired for stealing will have the same status when future prospective employers call for info about them.

    DO NOT ASK YOUR WORKERS FOR MONEY. They are poor and are exactly the sort of people who need to benefit from charity. If you insist on squeezing blood from the turnip, make sure that the beneficiary will be a religiously neutral charity.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. Ranger2004

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TJX Companies

    Pros

    XXXX xxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx xxxxxxxxxxxxxx

    Cons

    I think some employees run the store 0815

    Advice to ManagementAdvice

    Run the store like you own it We had quarterly meetings at TJX when I worked there Satursday morning everyone showed up like it or not

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. No compassion

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TJX Companies

    Pros

    Enjoyable people to work with

    Cons

    Low pay, overworked, short staffed

    Advice to ManagementAdvice

    Management need to be retrained

    Doesn't Recommend
    Negative Outlook
  6. Co-workers are awesome, and this is a pretty good temporary job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at TJX Companies part-time (less than a year)

    Pros

    Co-workers are great, and the schedules are very flexible! Easy job

    Cons

    Management is terrible. They are rude and think they rule everything! Managers here tend to be very bossy, but they never seem to do anything themselves

    Advice to ManagementAdvice

    Think about your employees, and don't be so overbearing!! It gets way out of hand

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Hostile Management During the Holidays at TJ Maxx

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Saint Davids Post Office, PA
    Former Employee - Sales Associate/Cashier in Saint Davids Post Office, PA

    I worked at TJX Companies full-time (less than a year)

    Pros

    Employee discount on merchandise
    Little need to exercise the intellect

    Cons

    Managers strong-armed and insulted employees in order to motivate them
    Managers took credit and doled out criticism
    Minimal pay for associates
    Unvaried shifts resulted in monotonous tasks

    Advice to ManagementAdvice

    Watch your language in terms of profanity, comments to female employees, communication with non-native English speaking employees
    You can get more out of your employees by showing them respect

    Doesn't Recommend
  8. 1 person found this helpful

    Terrible corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Allocation Analyst in Framingham, MA
    Former Employee - Allocation Analyst in Framingham, MA

    I worked at TJX Companies

    Pros

    Only a 10% discount offered to employees

    Cons

    The company hires a large amount of college grads because the turnover is so high. In the beginning of training, they make it seem like everyone wants you to succeed, but the day you come out of training there is no room for error in any way and everyone's attitude changes. The culture is extremely catty, cliquey, and fake. Managers play favorites and that is the only way to get promoted. The job does not pay high enough for the amount of work put in and there is NO work life balance for anyone without kids. Only about 20% of the grads hired for this position end up staying past a year. Management makes you feel completely incompetent for any mistake, and HR is loyal to the managers opinions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Raynham, MA
    Current Employee - Sales Associate in Raynham, MA

    I have been working at TJX Companies

    Pros

    i work there for oportunity to grow... but i never see it no matter how long i been trying.

    Cons

    managers think they are god sometimes. no money. 4 to 8 hrs a week.the guy manager there is rude .

    Advice to ManagementAdvice

    wish they give hours

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Homeless Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lake Forest, CA
    Current Employee - Sales Associate in Lake Forest, CA

    I have been working at TJX Companies part-time (more than a year)

    Pros

    Great stuff and great co-workers NOT management.

    Cons

    J. Costello was not a nice nor ethical person to work for in Lake Forest. She was unfair and unjust in her work philosophy. She would place the elderly working associated in the heavy lifting areas, wall art and wall mirrors, furniture. The young men in the children and bath area. Even when it was brought to her attention. There were a lot of injuries at that store that could have been prevented by good management structure that Julie never used or chose not to.

    Advice to ManagementAdvice

    Listen and pay attention to the complaints that are raised by both sales associates and customer because the outcome is not a good one. Creates a toxic work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 15 people found this helpful

    Allocation Analyst "STAY AWAY FROM THIS COMPANY"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Allocation Analyst in Framingham, MA
    Current Employee - Allocation Analyst in Framingham, MA

    I have been working at TJX Companies full-time (less than a year)

    Pros

    It's a large organization so you get decent benefits, a safe clean environment, and the job security of knowing the company isn't going anywhere anytime soon.

    Cons

    Where do I begin! This place is like a big white sorority house. When I say white, I simply mean if you come from a melting pot and are used to seeing people of all backgrounds, nationalities, and personalities this place is nothing like that! It is literally like walking onto a set for the show The Hills. Everyone talks and dresses the same, and nobody is interested in anyone that is different from what they consider their "norm". From day one you will be bullied and hazed. They have this idea that they can mold everyone into their kind. You will notice that everyone there acts alike, somewhat like robots, because they are taught to be this way! Managers don't know how to manage because they promote solely on popularity, and not work performance. You can work as hard as you want here, if you don't fit in you wont make it.

    It's a "thing" that everyone discusses as if its normal and okay, that the first few months of working here was hard for everyone, and it is stressful and you will cry everyday on your way home!!! Work shouldn't make you feel crapy! The managers and HR reps will pick and pull you apart until you feel like little to nothing, making you feel like a weak, vulnerable, insecure person (this is all apart of their molding process). Of course if you are ever going to get initiated into the sorority TJX cult you will have to be beat down to nothing internally, so that they can build you back up with all of their culture crap! If I hear the words personal brand one more time I will scream! These people expect everyone to be upbeat with over the top personality's and be constantly full of excitement. They all literally talk like they have an exclamation point on the end of all of their sentences.

    Everyone is catty, and will stab you in the back. During training they will lie to you and tell you to speak up and bring all of your thoughts and feedback back to them. Well take it from me, don't speak up unless you have something POSITIVE to say. If you say anything negative it will come back to bite you in the butt. This company's biggest problem is that they think they are "perfect" and everyone else is wrong. If you don't like something about them, then you need to fix yourself (that's the companies mentality). Most of my training class (of less than a year) is already quitting or looking for new jobs, and the few people who are happy are the ones who conformed, became "one of them" and are okay with kissing butt for the rest of their careers. The people who learn how to "play the game" well enough to stick around for longer, only stay until they get enough experience on their resume to move on to a better company. The "lifers" of this organization have totally drank the TJX kool-aid and will try and convince you to do it too. If you relocated for this job, you will more than likely hate everything about this work place, because people that aren't from the New England area just don't have the same mentalities and upbringing as the people from this area have. You will likely spend the entire first year here counting down til' you can find a new job and quit without having to pay them back your relocation costs. One good thing is they don't like to fire people (sarcasm), instead they will bully you, harass you, make you feel worthless, and back you into a corner until you decide to quit.

    You are treated like you are in kindergarten, and like you can't be your own person. You are expected to eat lunch daily with everyone on your team, not doing so will get you dirty looks and stares. People will question where you went for lunch, as if it isn't your own free time to do as you'd like. You are expected to constantly share your personal life with everyone, otherwise you will be treated like a black sheep. My advice if you are a private person: just make up a few lies that you can keep telling and have a fiction personal life created to share at work. You cannot survive here being a private person, no one will like you, and therefore you will likely never be promoted.

    Buyers are allowed to be disrespectful and rude. It's a "thing" that is discussed in training where they describe some of the buyers as having "difficult personalities!" This is absurd, and exactly why everyone feels crappy everyday. Everyone for the most part that becomes a buyer here has to go through the training program and pipeline of roles first. Meaning they have endured all of the bullying, brain washing, and mistreatment for 4+ years until they finally have gotten into a place of power. Now they get to abuse it and relinquish all their hateful nasty ways back onto those beneath them. It is a sickening cycle, that will likely take years to reverse because it has been tolerated for so long.

    The pay is below the industry average, and for all you have to go through and endure it's not worth it. The Boston area is VERY expensive to live in, and most people have 2-5 roommates just so they can afford rent. Managers that are 26+ years old still have roommates, and not by choice!

    I mean I could literally write a 5 page letter on why this place is dreadful, and honestly I am on my way out the door as soon as I can as well. I used this site when I was looking for a job, and I saw some of the other reviews that said almost exactly what I was saying, and I ignored them. That was obviously a bad choice! Take it from me, the people on here complaining about the company aren't just disgruntled employees, this is real true factual information. Don't let them sell you on how friendly and nice the company is, because trust me it is all a front. One last piece of advice, if you are a minority RUN AWAY FAST....you will feel like the elephant in the room daily, and will have a much harder time making it because they are so inherently racist, and don't even realize it. You will be their shiny new toy, that everyone finds interesting and wants to play with (for the moment) and you will feel that way, because you will likely be the only one like you in your entire area! Then they will get bored of you, and you will be just "that girl" that nobody gets.

    Advice to ManagementAdvice

    Train people to be managers before giving them managerial responsibilities. Managing people requires maturity that most of the managers here do not have. Create autonomy in the workplace. Everyone deserves respect and a voice. Stop utilizing your fake "open door" policy as a way to trap people into telling you what's going on, or how their feeling just to use it against them, or talk behind their back. You all keep saying you don't understand why the retention rate is so low, it's because you all don't treat your employees like people. You treat them like mignons that have no purpose other than to try and be molded. Why not celebrate differences, and allow people to be themselves. People don't want to come to work everyday and put on a face of fakeness just so they can get along with everyone and hopefully kiss enough butt to get promoted. Make promotions based on work performance, and eagerness to bring success to the company. People shouldn't get promoted because they gossiped with you the most, and now you guys are BFF's. Hire more men! This place is full of catty emotional women, who if you rub the wrong way one time will harbor a grudge towards you for the rest of your career.

    Look at creating more realistic salaries based upon the cost of living. You all pay your Upper Management and Executives very handsomely, and pay those of us doing all of the hard grunt work very poorly, while many other companies are offering up much better starting salaries. Get rid of the "if it ain't broke don't fix it mentality." You are seeking to fill positions with millennials who aren't interested in working for an old school company. Most of the retailers are tech saavy, fun, and interesting. TJX is not at all! Get with the program people it is almost 2015! Being off-price doesn't mean that everything including systems, salary, and work place environment has to be off-price too!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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