TMS Health Reviews

Updated April 19, 2015
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Guy M. Amato
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44 Employee Reviews

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  1. Helpful (2)

    Typical Call Center Run Badly by Bad People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    An easy job to get fast with little to no experience. My interview was short and was asked pretty general questions and not a lot of in depth info about the job itself so it seemed like a really good opportunity at the time to work in a healthcare related setting.

    Cons

    No opportunity for any kind of real advancement and no pay increases whatsoever. Insurance benefits are the worst of any company I worked for. Management told me various lies and just starting I believed what I was told. Before long it became clear I was getting false information about the company and their relationship with their clients.

    Advice to Management

    You shouldn't be managers. Not sure how or why you got hired but I've had good managers who know how to do their job.

  2. Helpful (1)

    Revolving door! Nothing really good to say about company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Worked In the Call Center in Boca Raton, FL
    Former Employee - Worked In the Call Center in Boca Raton, FL

    I worked at TMS Health full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    36,000 to start in 2009, listened to your calls and rated what you said (subjectively). If you think a MD is going to store seeing patients for a glorified phone solicitor your nuts. Many don't see the grug reps when they come to the office. Changing prescribing practices when meds are not approved on state formularies is ridiculous! This job was a major waste of time, nobody stays longer than 2-3 years if that as they will fire you first before increasing your pay!

    Cons

    Management is a joke! Subjective ratings and ridiculous quotas! You could be the best salesperson on the phone but if your manager does not like the way you look or you are making too many calls that require them to increase your pay- you will be gone! Nobody lasts long at this company. Started with a group of 28 and by end of year there was 2 left!!!

    Advice to Management

    Learn how to be a manager first

  3. Helpful (1)

    Main office micromanages. Bunch of puppets.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good people on the front lines. The poor slob making the calls

    Cons

    No respect for employees. Benefits are a joke. Micro manage from Fla. No warnings before termination.

    Advice to Management

    Stop treating your people like robots. Don't lie about Advancement's. Look at your revolving door.

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  5. Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moosic, PA
    Former Employee - Customer Service Representative in Moosic, PA

    I worked at TMS Health full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Salary was good for entry level customer service positions.

    Cons

    the management micromanaged it's employees to death. Turn over is very high.

    Advice to Management

    Stop micromanaging.

  6. Helpful (5)

    Hampster on a wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Boca Raton, FL
    Current Employee - Inside Sales Representative in Boca Raton, FL

    I have been working at TMS Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A regular paycheck, benefits, Mon-Fri, Paid Time Off (PTO) Major Holidays off with pay

    Cons

    No trained managers. This is a glorified sweat shop call center.. No concern for employee career growth.. just show up, shut up dial and don't you dare ask about career growth opportunity and GOD forbid a pay raise... Cap commissions

    Advice to Management

    Get some professional management training so that you will learn that successful Companies become great by not managing numbers in an excel spread but by properly managing the people who produce the numbers (who do the work).

  7. Helpful (1)

    Not a place to stay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMS Health

    Pros

    Some great sups, basic benefits with minimum chioces

    Cons

    pay, commission is a joke, the lies from training and recruiting

  8. Helpful (4)

    Disgusted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMS Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learn a lot of products

    Cons

    Treatment of employees, pay, hours, dishonesty

  9. Helpful (2)

    Kindergarten

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Pharmacy Representative in Boca Raton, FL
    Current Employee - Inside Pharmacy Representative in Boca Raton, FL

    I have been working at TMS Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The employees are extremely nice. They were able to take advantage of some highly qualified people do to a bad economy, and take advantage of them they did. Hopefully they are realizing the market has changed and those experienced,talented and educated individuals aren't going to be hanging around. Training was fabulous.

    Cons

    They will tell you they are not a call center. Duh!!! Income hardly matches skill and the micro management is out of control. You get penalized for using earned PTO without 3 days prior notice and approval. No pay and written up. Surprised we aren't grounded, put in time out, or sent to our cubicles without lunch. Please plan your illnesses and children's appropriately.

    Advice to Management

    Perhaps more experienced management who doesn't come from a call center environment can give some perspective on what that culture looks like.

  10. Helpful (7)

    I'd Rather Die in Prison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moon Township, PA
    Former Employee - Customer Service Representative in Moon Township, PA

    I worked at TMS Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good food at the cafeteria

    Cons

    Management sucks and they disappear for 2-3 hours during lunch so they can stare at the sunshine in the courtyard while we are basically handcuffed to our desks, supervisors give you a reason why they won't take calls 75% of the time even though the escalation is because you're following policy, when you speak your opinion upper management shuns you for months (they tell you to use judgment but if they don't like the outcome they say "you should've used better judgment"), you could work there for years and still know more about someone on Craig's List than your co-workers because no effort is put in to group activities, it makes a sweat shop look like the greatest job ever, the company we were contracting for acts like you're a piece of poop even though you work ten times harder than them, the systems are slower than a dead turtle, they make the job seem like unicorns and rainbows but you realize it's all a lie after getting off of audit, no one in the office received a raise for the entire 2+ years that I was there (unless the favorites received one without anyone knowing), favoritism is insane (same people get maximum work-from-home days every month even when you hear them screw up on a monitored call while someone from QA is sitting next to them and supervisors will secretly give them first priority for days selected when you clearly beat them out, and the favorites get to sit there like lazy pigs all day and work emails while you take 50-60 calls even though your work ethic makes them look like road kill (I was told that I would be trained for email after being off audit but worked there for another 2+ years without being trained for it (asked numerous times and management beat around the bush to keep me from getting aggravated).

    Advice to Management

    Make your job more important than texting on your iPhone for 2-3 hours while you're in the courtyard during lunch, stop acting like people below management/upper management don't know what they're talking about (they are the ones who take the calls and have taken way more than you in your lifetime so their opinions matter), quit promising employees things that aren't foreseeable in the near future, drop the favoritism act because you are making average employees out to be all-stars, stop using the pathetic average call time statistic because people who call want you to listen rather than be rushed, and to management, please work on your spelling and grammar because I have spent more time editing your cases and notes than time I've spent breathing.

  11. Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TMS Health full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    can't think of any, bad experience.

    Cons

    no communication, hard to get vacation time approved, they treat you as if you are a slave.

    Advice to Management

    better communication with employees. Current management is horrible.

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