TMS Health Reviews
Decent pay compared to similar jobs in market(in 5 reviews)
For a call center, it's a nice environment(in 3 reviews)
The call center is a nowhere job(in 9 reviews)
Suffice to say, employees treated like children(in 4 reviews)
Pros – Steady paycheck. One good trainer named Brian. And honestly I'm going to continue to type until I satisfy the 20 word minimum.
Cons – I had to see it for myself. I have. If you have real sales experience..this place will leave you discontent. It's a dry place where creativity is frowned upon. Management can't figure out what they want and it leaves the building with a dreary low morale. There is no real value in what the job consists of. Neither for the employee nor the client.
I've never worked on a sales force where leads ran out. It's unacceptable. I haven't made a phone call in a month. There's an elephant in the room and management refuses to be transparent. It's chilling that this company has the confidence of a major pharmaceutical company.
Advice to Senior Management – Hey...some people work with what they have. Sometimes it's very very little.
Pros – A paycheck and some isolated talented people.
Cons – The paycheck and the rest of the corporate population there. Immaturity and Paranoia run rampant. Developers are old school not up with current development practices. First organization I have ever worked for that management belittles education of employees and prides themselves on 'self teaching' - some of them I would say never having graduated high school. It shows.
Advice to Senior Management – You are in a saturated market, and competition is coming. Take care of your people there, educated yourselves on best practices for projects and SDLC.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2 people found this helpful
Pros – Very professional and courteous phone reps who work with dedication and top performance. These are good hardworking men and women who are eager to help and look out for their peers despite very poor management who cannot be trusted
Cons – Very incompetent and unskilled management and terrible employee wide policies that cause best employees to leave due to being treated like little kids constantly being watched when they have to go to the bathroom and can't schedule days without there being a major issue and threats of being fired if calling off anyway.
Advice to Senior Management – Consider a completely new and different career path because I would never hire anyone from this company for a management position with such a very high number of good employees always leaving
Pros – There are really no pro's to working here. If it's this job or living on the streets, take it just long enough to find something else!
Cons – The entire experience here is a con. They will destroy your self esteem and motivation. They tell you the job is sales, it is actually telemarketing that could be done by robocalling. The script is dull and boring, you call people so often the repeat it back to you word for word unless they hang up. Your every move and word is micromanaged by an idiot DM (manager who got that position by being friends with a higher up). Even bathroom time is monitored. Lunch and breaks are from the time you sign out till you sign on again. If there is a line in the bathroom or for a microwave you will be late and probably written up. You can't eat at your desk so you have t stuff down cold food. Your DM will eat at his/her desk and maybe even write you up while finishing a candy bar. They play stupid games and have no-win contests that are supposed to increase morale. The prize is often a couple slices of cold pizza. Pay is not good and they keep restructuring the incentives and commissions so no one can meet them. After about 6 months you will be making less than when you started. You will also be written up for taking sick days, even if you have a Dr. note. However, your DM will come in late, take long lunches, leave early be out sick a lot. Benefits are not good and the on-site HR is useless. You have to do everything online on your own time. I don't know what kind of stories they are telling big pharma to keep the accounts, but big pharma is paying huge $$$ and not getting much in return. If you have to take a job here to pay bills, keep looking for something else. In fact, look for something else even harder than you did before you took this job.
Advice to Senior Management – Xerox---get down here and fire everyone who does not have a phone job. Do not believe a word of what your "leadership team" tells you. Replace all the people you get rid of with professionals that have people and management experience.
Pros – - Depending on the department your in, starting pay is $16 (which isn't anything to brag about)
- Benefits after a month
....umm thats about it
Cons – - Misleading interview (they do not mention you will be terminated if you fail some of their BS tests. So if you have something else better lined up MAKE SURE TO TURN THIS BS POSITION DOWN.
- Short breaks, 30min (which they do not pay you for)
- You need to clock out in order to go to the bathroom
- There's no future here, so do not believe they hype they feed people during training.
- Boring, repetitive work---they pretty much train you on how to become a lifeless drone and call physicians all day which will probably hang up on you even if you get passed the receptionist
- High turn over, majority of people quit after a couple of months
Advice to Senior Management – I really didn't get a chance to meet all of the managers, but i can say the only person there with some sense is a guy named Bryan. Majority of management there seems fake and pretty much miserable realizing that they stuck with this place for so long.
As i mentioned in the cons, make sure not to turn down any position you may have lined up that will most likely be better then this one. These morons do not tell you that your employment there is based on some tests you will be required to take during training.
Pros – A means of employment in a very tight job market
Cons – There are serious problems with this company's culture and management. Don't pay attention to the reviews on here saying there aren't any problems. Most likely those were posted to cover up what a mess this company is. Their clients are noticing TMS' extremely high turn over and unskilled useless managers. Accounts will definitely be lost in the long run. A lot of finger pointing will happen as part of one long drawn out blame game. It will be interesting to see how Xerox ACS deals with it. Don't walk but run from having anything to do with these people.
Advice to Senior Management – Fire yourselves and go back to school to learn new careers.
Pros – Great employees who work diligently and achieve success in spite of management shortcomings.
Cons – Terrible leadership that is running this company out of business. Employees are regularly asked to sacrifice pay/bonuses/commissions to help keep the company afloat. They seem to be having a difficult time keeping the lights on and the computers working. They are always hiring as the large turnover permits them to bill their clients for training creating needed revenue. No outside sales staff generating new client business...
Advice to Senior Management – Look to new business for revenue. Asking your employees to support mis-management of client contracts is like asking the homeless to to pay your mortgage. Your employees deserve better.
Pros – Unfortunately, there are no pros when you consider the cons.
Cons – Very low salary. Poor incentives. Unskilled first time managers who do not know how to lead and motivate. Favoritism rules.
High turnover due to constant turmoil in workforce. Note: going to the bathroom comes out of your break time. Upper management says they have open door policy, but nothing changes. Eyes are closed to the issues.
Advice to Senior Management – If you are going to pick your friends for promotions, then have the decency to have them trained in leadership courses, HR courses, motivational courses.
Pros – Met some nice people, whom I hope get out of there soon.
Cons – There is absolutely no GOOD communication in management. Every DM will tell you something different, because they don't how to manage correctly. The DMs don't have great communication with their bosses and were not trained properly. The DMs job is to keep you in the seat and that is all they are there for. They have no actual training, though they all think they are the best, and think their job is something of extreme high importance. The DMs used to be agents on the floor, the ones that stuck their noises so far up their DMs butt and got promoted even though they don't have any experience. I'm sure they pick the dumbest agents to be promoted, because those are the ones who think the job is something worth while.
You will be treated like a child, they micromanage you down to your bathroom use. They tell you what is best for the company, not for you. They string you along thinking their is hope for something more and something great, but it never comes.
In training they make this job sound amazing, once you hit the floor and get to dialing, you just laugh and wonder if this is serious. The motto their is "Smile and dial" literally, that is ALL you do. Talking? Sure, on the phone, but talk to your neighbor and you get in trouble.
I cannot believe clients pay for this, it is literally a joke. If they had undercover people go in there and apply for a job to see how it is, I am sure they would all pull out. They are wasting their money there, thinking it is doing something. And when they do get smart and pull out, TMS promises they will have a place for you, and they furlough you for weeks only to bring you back for a week or two, and furlough you again. It isn't even worth it.
This job is best for mindless drones that can't think for themselves. However, it is a paycheck and if you are desperate apply and get a job. If you lie a lot about your background you will get paid WAY more then the employees that are there. Every time they hired someone new they paid them more then I was making, which makes no sense, I had way more experience. Just goes to show they don't care about the employees that have been there for years. The pay you get when you are hired is what you get, don't expect anything more, even if you are an amazing employee. You'll get a paper award saying you're doing great. The amount of money, paper and time they waste on making dumb awards they can give to you in your paycheck.
The want you to do what is best for the company, but will screw you over in a heartbeat. They don't care about their employees.
Advice to Senior Management – Learn to communicate. Get off your high horse and pedestals, you are not that great and your job isn't very important. Treat people with respect and learn how to do your job so you don't screw the agents over.
Pros – Top notch training - most reps go through same training/certifications as outside field reps
Majority of co-workers and trainers are pleasant and well-educated
Opportunity to rub elbows with some high profile pharm execs
Thurs and Fri dress down days
Decent pay compared to similar jobs in market
Some fun contests
Two TV's in break room (unless cable bill is not paid, which is often and embarrassing when clients are on site)
Fixed monthly award ceremonies: everyone is bound to get an award if they last long enough
Favoritism runs rampant, if they like you, you are golden, even if you cheat your way through every disposition, it doesn't hurt to be attractive
No Background Check
No Drug screening
Cons – Call center environment
Filthy office like working in a petri dish
Employees constantly sick, coughing and sneezing all over each, wipe the dust off your cubicle and the within 30 minutes, there is a new layer
Some employees do not wash their hands after using restroom
Demeaning morning greetings from upper management
Unrealistic call expectations/penetration based on inflated metrics from previous years campaigns (reps who inflated those metrics were finally let go due to overwhelming complaints to ACS/Xerox, however, the Managers and Directors who looked the other way remain and have been promoted)
Some Managers will fire an employee for using cell phone or internet on call floor while other Managers will cut you some slack
Client has ability to terminate your position
Client constantly changing mind as to "what is considered a compliant quality call"
Very little put in writing, therefore, no one is on the same page and that is pretty important when it comes to the pharmaceutical industry, don't you think?
Here today, gone tomorrow, the program you are on could shut down without warning
TMS management blames reps when clients are not happy with calls
When a call does go well, management presents employee with a "Way to Go" certificate sometimes with a Crayola crayon border
Suffice to say, employees treated like children
Reprimanded and warned for taking too long in the restroom
Tracked down if you do not put yourself in break or lunch
Management has no qualms about lying directly to your face
Client Brand teams think the inside reps make more than they really do, the review below is right on the money--wake up pharma!!
Coffee is not allowed on call floor unless it is in an approved container (this however, does not apply to Management and HR, they are much more careful than the peons in the trenches) Stop walking around flashing your DD container, you know who you are!!
Draining, tedious and mundane work
No background check
No drug screening
Advice to Senior Management – Treat others the way you would want to be treated and post a sign in restrooms that state: ALL employees must wash hands before returning to work.