TMS Health

www.tmshealth.com
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TMS Health Reviews

Updated January 31, 2015
Updated January 31, 2015
41 Reviews
1.0
41 Reviews
Rating Trends

Recommend to a friend
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Guy M. Amato
41 Ratings

Review Highlights

Pros
  • Decent pay compared to similar jobs in market (in 5 reviews)

  • For a call center, it's a nice environment (in 3 reviews)


Cons
  • They will tell you they are not a call center (in 10 reviews)

  • Upper management says they have open door policy, but nothing changes (in 7 reviews)

More Highlights

41 Employee Reviews Back to all Reviews

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  1.  

    Main office micromanages. Bunch of puppets.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    Good people on the front lines. The poor slob making the calls

    Cons

    No respect for employees. Benefits are a joke. Micro manage from Fla. No warnings before termination.

    Advice to ManagementAdvice

    Stop treating your people like robots. Don't lie about Advancement's. Look at your revolving door.

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    Hampster on a wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Boca Raton, FL
    Current Employee - Inside Sales Representative in Boca Raton, FL

    I have been working at TMS Health full-time (more than a year)

    Pros

    A regular paycheck, benefits, Mon-Fri, Paid Time Off (PTO) Major Holidays off with pay

    Cons

    No trained managers. This is a glorified sweat shop call center.. No concern for employee career growth.. just show up, shut up dial and don't you dare ask about career growth opportunity and GOD forbid a pay raise... Cap commissions

    Advice to ManagementAdvice

    Get some professional management training so that you will learn that successful Companies become great by not managing numbers in an excel spread but by properly managing the people who produce the numbers (who do the work).

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Not a place to stay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMS Health

    Pros

    Some great sups, basic benefits with minimum chioces

    Cons

    pay, commission is a joke, the lies from training and recruiting

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Disgusted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMS Health full-time (more than 3 years)

    Pros

    Learn a lot of products

    Cons

    Treatment of employees, pay, hours, dishonesty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Kindergarten

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Pharmacy Representative in Boca Raton, FL
    Current Employee - Inside Pharmacy Representative in Boca Raton, FL

    I have been working at TMS Health full-time (more than a year)

    Pros

    The employees are extremely nice. They were able to take advantage of some highly qualified people do to a bad economy, and take advantage of them they did. Hopefully they are realizing the market has changed and those experienced,talented and educated individuals aren't going to be hanging around. Training was fabulous.

    Cons

    They will tell you they are not a call center. Duh!!! Income hardly matches skill and the micro management is out of control. You get penalized for using earned PTO without 3 days prior notice and approval. No pay and written up. Surprised we aren't grounded, put in time out, or sent to our cubicles without lunch. Please plan your illnesses and children's appropriately.

    Advice to ManagementAdvice

    Perhaps more experienced management who doesn't come from a call center environment can give some perspective on what that culture looks like.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    I'd Rather Die in Prison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moon Township, PA
    Former Employee - Customer Service Representative in Moon Township, PA

    I worked at TMS Health full-time (more than 3 years)

    Pros

    Good food at the cafeteria

    Cons

    Management sucks and they disappear for 2-3 hours during lunch so they can stare at the sunshine in the courtyard while we are basically handcuffed to our desks, supervisors give you a reason why they won't take calls 75% of the time even though the escalation is because you're following policy, when you speak your opinion upper management shuns you for months (they tell you to use judgment but if they don't like the outcome they say "you should've used better judgment"), you could work there for years and still know more about someone on Craig's List than your co-workers because no effort is put in to group activities, it makes a sweat shop look like the greatest job ever, the company we were contracting for acts like you're a piece of poop even though you work ten times harder than them, the systems are slower than a dead turtle, they make the job seem like unicorns and rainbows but you realize it's all a lie after getting off of audit, no one in the office received a raise for the entire 2+ years that I was there (unless the favorites received one without anyone knowing), favoritism is insane (same people get maximum work-from-home days every month even when you hear them screw up on a monitored call while someone from QA is sitting next to them and supervisors will secretly give them first priority for days selected when you clearly beat them out, and the favorites get to sit there like lazy pigs all day and work emails while you take 50-60 calls even though your work ethic makes them look like road kill (I was told that I would be trained for email after being off audit but worked there for another 2+ years without being trained for it (asked numerous times and management beat around the bush to keep me from getting aggravated).

    Advice to ManagementAdvice

    Make your job more important than texting on your iPhone for 2-3 hours while you're in the courtyard during lunch, stop acting like people below management/upper management don't know what they're talking about (they are the ones who take the calls and have taken way more than you in your lifetime so their opinions matter), quit promising employees things that aren't foreseeable in the near future, drop the favoritism act because you are making average employees out to be all-stars, stop using the pathetic average call time statistic because people who call want you to listen rather than be rushed, and to management, please work on your spelling and grammar because I have spent more time editing your cases and notes than time I've spent breathing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TMS Health full-time (more than a year)

    Pros

    can't think of any, bad experience.

    Cons

    no communication, hard to get vacation time approved, they treat you as if you are a slave.

    Advice to ManagementAdvice

    better communication with employees. Current management is horrible.

    Doesn't Recommend
    Negative Outlook
  9.  

    Everyone's miserable here.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    Steady paycheck. One good trainer named Brian. And honestly I'm going to continue to type until I satisfy the 20 word minimum.

    Cons

    I had to see it for myself. I have. If you have real sales experience..this place will leave you discontent. It's a dry place where creativity is frowned upon. Management can't figure out what they want and it leaves the building with a dreary low morale. There is no real value in what the job consists of. Neither for the employee nor the client.
    I've never worked on a sales force where leads ran out. It's unacceptable. I haven't made a phone call in a month. There's an elephant in the room and management refuses to be transparent. It's chilling that this company has the confidence of a major pharmaceutical company.

    Advice to ManagementAdvice

    Hey...some people work with what they have. Sometimes it's very very little.

  10. 1 person found this helpful  

    Worst Place to Work in this Millenium.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Boca Raton, FL
    Former Employee - Business Analyst in Boca Raton, FL

    I worked at TMS Health full-time (more than a year)

    Pros

    A paycheck and some isolated talented people.

    Cons

    The paycheck and the rest of the corporate population there. Immaturity and Paranoia run rampant. Developers are old school not up with current development practices. First organization I have ever worked for that management belittles education of employees and prides themselves on 'self teaching' - some of them I would say never having graduated high school. It shows.

    Advice to ManagementAdvice

    You are in a saturated market, and competition is coming. Take care of your people there, educated yourselves on best practices for projects and SDLC.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Highest turnover I've seen in my Career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    Very professional and courteous phone reps who work with dedication and top performance. These are good hardworking men and women who are eager to help and look out for their peers despite very poor management who cannot be trusted

    Cons

    Very incompetent and unskilled management and terrible employee wide policies that cause best employees to leave due to being treated like little kids constantly being watched when they have to go to the bathroom and can't schedule days without there being a major issue and threats of being fired if calling off anyway.

    Advice to ManagementAdvice

    Consider a completely new and different career path because I would never hire anyone from this company for a management position with such a very high number of good employees always leaving

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