TMS Health Reviews

Updated September 26, 2014
Updated September 26, 2014
69 Reviews
1.8
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Guy M. Amato
20 Ratings

Review Highlights

Pros
  • Decent pay compared to similar jobs in market (in 5 reviews)

  • For a call center, it's a nice environment (in 3 reviews)


Cons
  • The call center is a nowhere job (in 9 reviews)

  • Suffice to say, employees treated like children (in 4 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1.  

    I'd Rather Die in Prison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Moon Township, PA
    Former Employee - Customer Service Representative in Moon Township, PA

    I worked at TMS Health full-time for more than 3 years

    Pros

    Good food at the cafeteria

    Cons

    Management sucks and they disappear for 2-3 hours during lunch so they can stare at the sunshine in the courtyard while we are basically handcuffed to our desks, supervisors give you a reason why they won't take calls 75% of the time even though the escalation is because you're following policy, when you speak your opinion upper management shuns you for months (they tell you to use judgment but if they don't like the outcome they say "you should've used better judgment"), you could work there for years and still know more about someone on Craig's List than your co-workers because no effort is put in to group activities, it makes a sweat shop look like the greatest job ever, the company we were contracting for acts like you're a piece of poop even though you work ten times harder than them, the systems are slower than a dead turtle, they make the job seem like unicorns and rainbows but you realize it's all a lie after getting off of audit, no one in the office received a raise for the entire 2+ years that I was there (unless the favorites received one without anyone knowing), favoritism is insane (same people get maximum work-from-home days every month even when you hear them screw up on a monitored call while someone from QA is sitting next to them and supervisors will secretly give them first priority for days selected when you clearly beat them out, and the favorites get to sit there like lazy pigs all day and work emails while you take 50-60 calls even though your work ethic makes them look like road kill (I was told that I would be trained for email after being off audit but worked there for another 2+ years without being trained for it (asked numerous times and management beat around the bush to keep me from getting aggravated).

    Advice to ManagementAdvice

    Make your job more important than texting on your iPhone for 2-3 hours while you're in the courtyard during lunch, stop acting like people below management/upper management don't know what they're talking about (they are the ones who take the calls and have taken way more than you in your lifetime so their opinions matter), quit promising employees things that aren't foreseeable in the near future, drop the favoritism act because you are making average employees out to be all-stars, stop using the pathetic average call time statistic because people who call want you to listen rather than be rushed, and to management, please work on your spelling and grammar because I have spent more time editing your cases and notes than time I've spent breathing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TMS Health full-time for more than a year

    Pros

    can't think of any, bad experience.

    Cons

    no communication, hard to get vacation time approved, they treat you as if you are a slave.

    Advice to ManagementAdvice

    better communication with employees. Current management is horrible.

    Doesn't Recommend
    Negative Outlook
  3.  

    Everyone's miserable here.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    Steady paycheck. One good trainer named Brian. And honestly I'm going to continue to type until I satisfy the 20 word minimum.

    Cons

    I had to see it for myself. I have. If you have real sales experience..this place will leave you discontent. It's a dry place where creativity is frowned upon. Management can't figure out what they want and it leaves the building with a dreary low morale. There is no real value in what the job consists of. Neither for the employee nor the client.
    I've never worked on a sales force where leads ran out. It's unacceptable. I haven't made a phone call in a month. There's an elephant in the room and management refuses to be transparent. It's chilling that this company has the confidence of a major pharmaceutical company.

    Advice to ManagementAdvice

    Hey...some people work with what they have. Sometimes it's very very little.

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  5.  

    Worst Place to Work in this Millenium.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Boca Raton, FL
    Former Employee - Business Analyst in Boca Raton, FL

    I worked at TMS Health full-time for more than a year

    Pros

    A paycheck and some isolated talented people.

    Cons

    The paycheck and the rest of the corporate population there. Immaturity and Paranoia run rampant. Developers are old school not up with current development practices. First organization I have ever worked for that management belittles education of employees and prides themselves on 'self teaching' - some of them I would say never having graduated high school. It shows.

    Advice to ManagementAdvice

    You are in a saturated market, and competition is coming. Take care of your people there, educated yourselves on best practices for projects and SDLC.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Highest turnover I've seen in my Career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    Very professional and courteous phone reps who work with dedication and top performance. These are good hardworking men and women who are eager to help and look out for their peers despite very poor management who cannot be trusted

    Cons

    Very incompetent and unskilled management and terrible employee wide policies that cause best employees to leave due to being treated like little kids constantly being watched when they have to go to the bathroom and can't schedule days without there being a major issue and threats of being fired if calling off anyway.

    Advice to ManagementAdvice

    Consider a completely new and different career path because I would never hire anyone from this company for a management position with such a very high number of good employees always leaving

  7. 1 person found this helpful  

    Worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Specialist - PAS  in  Boca Raton, FL
    Former Employee - Telesales Specialist - PAS in Boca Raton, FL

    I worked at TMS Health full-time for more than a year

    Pros

    There are really no pro's to working here. If it's this job or living on the streets, take it just long enough to find something else!

    Cons

    The entire experience here is a con. They will destroy your self esteem and motivation. They tell you the job is sales, it is actually telemarketing that could be done by robocalling. The script is dull and boring, you call people so often the repeat it back to you word for word unless they hang up. Your every move and word is micromanaged by an idiot DM (manager who got that position by being friends with a higher up). Even bathroom time is monitored. Lunch and breaks are from the time you sign out till you sign on again. If there is a line in the bathroom or for a microwave you will be late and probably written up. You can't eat at your desk so you have t stuff down cold food. Your DM will eat at his/her desk and maybe even write you up while finishing a candy bar. They play stupid games and have no-win contests that are supposed to increase morale. The prize is often a couple slices of cold pizza. Pay is not good and they keep restructuring the incentives and commissions so no one can meet them. After about 6 months you will be making less than when you started. You will also be written up for taking sick days, even if you have a Dr. note. However, your DM will come in late, take long lunches, leave early be out sick a lot. Benefits are not good and the on-site HR is useless. You have to do everything online on your own time. I don't know what kind of stories they are telling big pharma to keep the accounts, but big pharma is paying huge $$$ and not getting much in return. If you have to take a job here to pay bills, keep looking for something else. In fact, look for something else even harder than you did before you took this job.

    Advice to ManagementAdvice

    Xerox---get down here and fire everyone who does not have a phone job. Do not believe a word of what your "leadership team" tells you. Replace all the people you get rid of with professionals that have people and management experience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Complete waste of time, get your check and find something else quick!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Pharmacy Representative  in  Boca Raton, FL
    Former Employee - Inside Pharmacy Representative in Boca Raton, FL

    I worked at TMS Health full-time for less than a year

    Pros

    - Depending on the department your in, starting pay is $16 (which isn't anything to brag about)

    - Benefits after a month

    ....umm thats about it

    Cons

    - Misleading interview (they do not mention you will be terminated if you fail some of their BS tests. So if you have something else better lined up MAKE SURE TO TURN THIS BS POSITION DOWN.
    - Short breaks, 30min (which they do not pay you for)
    - You need to clock out in order to go to the bathroom
    - There's no future here, so do not believe they hype they feed people during training.
    - Boring, repetitive work---they pretty much train you on how to become a lifeless drone and call physicians all day which will probably hang up on you even if you get passed the receptionist
    - High turn over, majority of people quit after a couple of months

    Advice to ManagementAdvice

    I really didn't get a chance to meet all of the managers, but i can say the only person there with some sense is a guy named Bryan. Majority of management there seems fake and pretty much miserable realizing that they stuck with this place for so long.

    As i mentioned in the cons, make sure not to turn down any position you may have lined up that will most likely be better then this one. These morons do not tell you that your employment there is based on some tests you will be required to take during training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Very Serious Problems with Horrible Management and Extremely High Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    A means of employment in a very tight job market

    Cons

    There are serious problems with this company's culture and management. Don't pay attention to the reviews on here saying there aren't any problems. Most likely those were posted to cover up what a mess this company is. Their clients are noticing TMS' extremely high turn over and unskilled useless managers. Accounts will definitely be lost in the long run. A lot of finger pointing will happen as part of one long drawn out blame game. It will be interesting to see how Xerox ACS deals with it. Don't walk but run from having anything to do with these people.

    Advice to ManagementAdvice

    Fire yourselves and go back to school to learn new careers.

    Disapproves of CEO
  10.  

    BEWARE WORKING FOR TMS HEALTH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmaceutical Telephone Representative  in  Boca Raton, FL
    Former Employee - Pharmaceutical Telephone Representative in Boca Raton, FL

    I worked at TMS Health full-time for less than a year

    Pros

    Unfortunately, there are no pros when you consider the cons.

    Cons

    Very low salary. Poor incentives. Unskilled first time managers who do not know how to lead and motivate. Favoritism rules.
    High turnover due to constant turmoil in workforce. Note: going to the bathroom comes out of your break time. Upper management says they have open door policy, but nothing changes. Eyes are closed to the issues.

    Advice to ManagementAdvice

    If you are going to pick your friends for promotions, then have the decency to have them trained in leadership courses, HR courses, motivational courses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Inexperienced Managers with little to no sales or management experience running the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PAs  in  Boca Raton, FL
    Former Employee - PAs in Boca Raton, FL

    I worked at TMS Health full-time for more than a year

    Pros

    Great employees who work diligently and achieve success in spite of management shortcomings.

    Cons

    Terrible leadership that is running this company out of business. Employees are regularly asked to sacrifice pay/bonuses/commissions to help keep the company afloat. They seem to be having a difficult time keeping the lights on and the computers working. They are always hiring as the large turnover permits them to bill their clients for training creating needed revenue. No outside sales staff generating new client business...

    Advice to ManagementAdvice

    Look to new business for revenue. Asking your employees to support mis-management of client contracts is like asking the homeless to to pay your mortgage. Your employees deserve better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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