TMS Health Reviews

Updated October 23, 2014
Updated October 23, 2014
72 Reviews
1.8
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Guy M. Amato
20 Ratings

Review Highlights

Pros
  • Decent pay compared to similar jobs in market (in 5 reviews)

  • For a call center, it's a nice environment (in 3 reviews)


Cons
  • They will tell you they are not a call center (in 10 reviews)

  • Upper management says they have open door policy, but nothing changes (in 7 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Drug Information Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Would Rather Not Say in Boca Raton, FL
    Current Employee - Would Rather Not Say in Boca Raton, FL

    I have been working at TMS Health full-time (more than an year)

    Pros

    Hours, days, co-workers, decent starting pay

    Cons

    No pay raises, incompetent management, too many double standards, obvious employee favorites, unappealing Paid Time Off accrual system - takes +6 weeks to earn 1 day off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Work here only if you don't have a degree or the bills are getting out of control.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Pharaceutical Sales in Boca Raton, FL
    Current Employee - Inside Pharaceutical Sales in Boca Raton, FL

    I have been working at TMS Health full-time (more than 8 years)

    Pros

    No pros, no pros. Job - just over broke.

    Cons

    The company , the job and that's all of it.

    Advice to ManagementAdvice

    If you want to pay people only a couple dollars above minimum wage that is what you will get. The old saying you get what you pay for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    A Treadmill to Nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TMS Health full-time (less than an year)

    Pros

    Excellent coworkers. For a call center, it's a nice environment. You can eat and drink at your desk. Room is pretty bright and airy. Some very intelligent people work in that call center and it's clear they have skills which are not being used by TMS or the big pharma they work for. Two 15 minute breaks are enforced which are paid and helpful. Most customers are nice and just need some help and perhaps a little love. Verbal appreciation comes at regular intervals.

    Cons

    The call center is a nowhere job. They pay $15/hour and there are no increases (as I was told by management) ever. Occasional bonus payouts of anywhere from $20-$200 but the highest amounts only go to the top performers. 50 bucks here and there but the same salary all around. The big pharma that contracts with TMS is having its own struggles in a tight diabetes care market and they are behind in innovation and by maintaining a buddy system throughout management. No chance to get hired on to big pharma company, even though TMS agents work on the client site. Change shifts with "shift bids" makes for unsteady hours, even for those with seniority. Severe penalties if you call off and they don't have any hours to offer in the staffing bank. Mediocre benefits - everyone gets the same health plan. Big pharma call center agents with tons of experience were laid off over a year ago and TMS swooped in and promised lots of cheap labor which is now the status quo. Be aware that if you work here, you are cheap labor for big pharma, even though they treat the position as if it required top security clearance. Insanely lengthy interview process consisted of three levels of face to face interviews, a phone screen with a "voice test", and online quiz, background check and a drug test. Seems rather extensive for $15/hour. Have to clock in and out of phone and computer for breaks, lunches, beginning and end of day which gets tedious. Serious micromanaging at all times - beyond anything I've ever seen. Training process is three months long and failure at any part of the process will cause you to be walked out by management. Punitive environment.

    Advice to ManagementAdvice

    Be honest. You get some quality people coming through your doors due to the economy, but that economy is getting better and your supply will dwindle. It would be wise to be honest with people you interview so you get people in the call center who know what the job is about and are OK with that (they do exist). There's telling the truth and there's telling the truth, coated in sugar.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMS Health full-time (more than 3 years)

    Pros

    I truly enjoyed and admired the people I worked with. It was a great learning experience. I was able to go above and beyond my job description and make my job into an enjoyable career.

    Cons

    The benefits have declined. There is a lack of leadership and unfortunately a lack of appreciation for talented employees that has resulted in the loss of some great mentors.

    Advice to ManagementAdvice

    Become more transparent with your communication and keep in mind the level of talent you have working towards the same goal.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Frustrating and unsatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Physician Representative II in Boca Raton, FL
    Former Employee - Inside Sales Physician Representative II in Boca Raton, FL

    I worked at TMS Health full-time (more than an year)

    Pros

    The pay was ok and benefits good.

    Cons

    The job was monotonous and boring and management was unqualified and selected based on who was sleeping with the people in charge.

    Advice to ManagementAdvice

    No chance to advance to management

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    One man's not so great work experience could be your dream career so don't take my word for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Pharmacy Representative in Boca Raton, FL
    Current Employee - Inside Pharmacy Representative in Boca Raton, FL

    I have been working at TMS Health full-time (more than an year)

    Pros

    Great pay depending upon where you are in life. This job is by far one of the most easiest jobs I have had.

    Cons

    The fact that it is easy if you are someone who wants to be challenged such as myself this may not be the job for you. No realistic way of advancing in the company. This is an unrealistic work environment at times, management has unrealistic views regarding the treatment of their employees.

    Advice to ManagementAdvice

    Listen to your employees they have a lot to say and are the reason this company is successful. Create a more friendlier work environment for your employees and you will see even more success. As the employees feel dissatisfied so does their work and a domino effect will continue.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMS Health

    Pros

    Nice people, decent pay

    Cons

    Very contradicting place, no stability, treated like children with breaks, favoritism

    Advice to ManagementAdvice

    Treat your employees better

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    PAS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at TMS Health full-time

    Pros

    Roomy spacious seating compared to other telemarketing organizations. They have recruited some higher quality personnel. Their intensions seam to be honerable but not proven.

    Cons

    Everything else: Poor management with a couple of exceptions, no raises, commissions structure is set out of reach, micromanagement style, no overtime, clocking in within a minute or two of start time, sick time has to be planned or one can be written up. Poor treatment of employees leaves moral very low with the best managers and sales people leaving for better opportunities bucause the road here is a dead-end. It really is an endless list that I don't have time for.

    Advice to ManagementAdvice

    Pay your people if you want to keep them. Stop lying during the interview process about what kind of job they are getting - telemarketing NOT SALES!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Layoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Boca Raton, FL
    Former Employee - Sales in Boca Raton, FL

    I worked at TMS Health full-time (more than an year)

    Pros

    Its hard Work,if your despirate

    Cons

    Horrible Management, They play favorites

    Advice to ManagementAdvice

    Quit

  11. 1 person found this helpful  

    Its a three ring circus run by the clowns.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PAS Telesales in Boca Raton, FL
    Former Employee - PAS Telesales in Boca Raton, FL

    I worked at TMS Health full-time (more than 3 years)

    Pros

    Benefits and a steady salary. The salary is fine, the commission is non-existent.

    Cons

    Middle management that is unprofessional, inept, and prone to petty games.

    Advice to ManagementAdvice

    Get some real professionals and loose Neal and his team on the AZ side, and Guy and his crew at the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at TMS Health? Share Your Experiences

TMS Health

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.