TMS Health Reviews

Updated August 25, 2015
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2.0
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Guy M. Amato
6 Ratings

Pros
  • Decent pay compared to similar jobs in market (in 5 reviews)

  • For a call center, it's a nice environment (in 3 reviews)

Cons
  • The call center is a nowhere job (in 10 reviews)

  • Upper Management has the most area of opportunity to grow (in 7 reviews)

More Pros and Cons

21 Employee Reviews

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  1. Customer Care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Boca Raton, FL
    Current Employee - Customer Care in Boca Raton, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Stable Company. Good working atmosphere

    Cons

    Low pay and average benefits


  2. TMS HEALTH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Fishers, IN
    Former Contractor - Customer Service Representative in Fishers, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TMS Health as a contractor (More than a year)

    Pros

    Good training, managers are there to help, relaxed work enviroment

    Cons

    lack of growth, very repetitive, lack of work life balance due to 3hrs of PTO per check, Shifts are based on favorites

    Advice to Management

    Management does a good job, but shifts should be rotated so that everyone works the shifts not just the same people


  3. Helpful (3)

    Dishonest Cynical Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Boca Raton, FL
    Current Employee - Inside Sales Representative in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at TMS Health full-time (More than a year)

    Pros

    Better than a lot of call centers, but not being as bad as Charles Manson, doesn't make one good

    Cons

    Dishonest, cynical management. Constantly makes promises of changes that never happen. Only friends and Kool-Aide drinkers can get promoted. Cheating is rewarded

    Advice to Management

    Make focus be about actually trying to provide value to the client rather trying to make it look like you provide value to the client


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  5. Helpful (5)

    Promote who is preferred

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ISPR/Team Lead in Boca Raton, FL
    Former Employee - ISPR/Team Lead in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMS Health full-time (More than a year)

    Pros

    You can meet great people there, I made some great friendships there.

    Cons

    The pay, the constant change in commission structure, the lies from upper management, the arrogance of the Executives - the way people are treated, the unprofessionalism through out - this was ONLY a paycheck, I hate that I gave these people 2+ years of my life - AND YES, I left on my own terms - not one of their notorious surprise layoffs.

    Advice to Management

    Get out if you can - even the managers are just numbers.


  6. Helpful (2)

    Inside Sales Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I like the people I work with

    Cons

    If you do not like change in your day and you are not flexible, Do Not work for this company. It is a true call center environment.

    Advice to Management

    Recognize employees for being a team player and not just the ones you like.


  7. Helpful (1)

    They don't care

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy easy easy job. Say the same thing to difference offices for 8 hours a day.

    Cons

    Management does not care about employees.


  8. Helpful (4)

    Drug Information Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Would Rather Not Say in Boca Raton, FL
    Current Employee - Would Rather Not Say in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TMS Health full-time (More than a year)

    Pros

    Hours, days, co-workers, decent starting pay

    Cons

    No pay raises, incompetent management, too many double standards, obvious employee favorites, unappealing Paid Time Off accrual system - takes +6 weeks to earn 1 day off.


  9. Helpful (3)

    Work here only if you don't have a degree or the bills are getting out of control.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Pharaceutical Sales in Boca Raton, FL
    Current Employee - Inside Pharaceutical Sales in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TMS Health full-time (More than 8 years)

    Pros

    No pros, no pros. Job - just over broke.

    Cons

    The company , the job and that's all of it.

    Advice to Management

    If you want to pay people only a couple dollars above minimum wage that is what you will get. The old saying you get what you pay for.


  10. Helpful (10)

    A Treadmill to Nowhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TMS Health full-time (Less than a year)

    Pros

    Excellent coworkers. For a call center, it's a nice environment. You can eat and drink at your desk. Room is pretty bright and airy. Some very intelligent people work in that call center and it's clear they have skills which are not being used by TMS or the big pharma they work for. Two 15 minute breaks are enforced which are paid and helpful. Most customers are nice and just need some help and perhaps a little love. Verbal appreciation comes at regular intervals.

    Cons

    The call center is a nowhere job. They pay $15/hour and there are no increases (as I was told by management) ever. Occasional bonus payouts of anywhere from $20-$200 but the highest amounts only go to the top performers. 50 bucks here and there but the same salary all around. The big pharma that contracts with TMS is having its own struggles in a tight diabetes care market and they are behind in innovation and by maintaining a buddy system throughout management. No chance to get hired on to big pharma company, even though TMS agents work on the client site. Change shifts with "shift bids" makes for unsteady hours, even for those with seniority. Severe penalties if you call off and they don't have any hours to offer in the staffing bank. Mediocre benefits - everyone gets the same health plan. Big pharma call center agents with tons of experience were laid off over a year ago and TMS swooped in and promised lots of cheap labor which is now the status quo. Be aware that if you work here, you are cheap labor for big pharma, even though they treat the position as if it required top security clearance. Insanely lengthy interview process consisted of three levels of face to face interviews, a phone screen with a "voice test", and online quiz, background check and a drug test. Seems rather extensive for $15/hour. Have to clock in and out of phone and computer for breaks, lunches, beginning and end of day which gets tedious. Serious micromanaging at all times - beyond anything I've ever seen. Training process is three months long and failure at any part of the process will cause you to be walked out by management. Punitive environment.

    Advice to Management

    Be honest. You get some quality people coming through your doors due to the economy, but that economy is getting better and your supply will dwindle. It would be wise to be honest with people you interview so you get people in the call center who know what the job is about and are OK with that (they do exist). There's telling the truth and there's telling the truth, coated in sugar.


  11. Helpful (3)

    Challenging

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TMS Health full-time (More than 3 years)

    Pros

    I truly enjoyed and admired the people I worked with. It was a great learning experience. I was able to go above and beyond my job description and make my job into an enjoyable career.

    Cons

    The benefits have declined. There is a lack of leadership and unfortunately a lack of appreciation for talented employees that has resulted in the loss of some great mentors.

    Advice to Management

    Become more transparent with your communication and keep in mind the level of talent you have working towards the same goal.



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