TSA (Transportation Security Administration)

www.tsa.gov
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TSA (Transportation Security Administration) Reviews

Updated April 8, 2015
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TSA (Transportation Security Administration) Administrator John S. Pistole
John S. Pistole
34 Ratings

60 Employee Reviews

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  1. Helpful (2)

    Accept a Job Offer With the TSA If You Want To Be Treated As a Second Class Citizen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Security Officer in Billings, MT
    Former Employee - Transportation Security Officer in Billings, MT

    I worked at TSA (Transportation Security Administration) full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked with some really great people. The majority of the traveling public were awesome people as well.

    Cons

    Lack of autonomy, no room for salary negotiation, constant drama, poor working conditions, high-employee turnover. Gender, racial, and age discrimination run rampant. Management will not support you as an employee; and is not open to receiving constructing feedback to make TSA better all the way around.

    Advice to Management

    Who's fault is it that TSA cannot retain employees for any length of time; and why do you suppose that is???

  2. Helpful (1)

    TSA-Red Headed Step child of the Federal Government

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer in Chicago, IL
    Current Employee - Transportation Security Officer in Chicago, IL

    I have been working at TSA (Transportation Security Administration) (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a paycheck, some of the benefits are good.

    Cons

    It's a trap! If you slowly want the life sucked out of your soul year after year this job is for you. If you enjoy being in a groundhog day situation, where every day is the same, day after day, week after week, year after year mind numbing year, then this job is for you. If you like seeing people get employee of the month, bonuses, raises, and promotions that totally don't deserve it, this job is for you. If you want a stagnant salary with very little chance of raise or promotion unless you like to pucker up and kiss some behind, this job is for you. If you like soul crushing drudgery and the hate of the general public this job is for you.Get a job with TSA they said, it will be fun they said, it will be a foot in the door with the Federal Government they said.

    Advice to Management

    Throughout the years we have endured it all, cronyism, nepotism, favoritism, promotion through sexual favors. Managers who get promoted even though they tested positive for alcohol at work, DUI's, etc. etc. the list goes on and on.

  3. Terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSO (Transportation Security Officer) DFW Airport
    Former Employee - TSO (Transportation Security Officer) DFW Airport

    I worked at TSA (Transportation Security Administration)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The job is very easy. Pretty good pay. Good benefits.

    Cons

    I have never worked somewhere that treated their employees more like children. Any opportunity for advancement has nothing to do with qualifications, it just has to do with if you're friends with management. They treat you as a number and only that. I had a friend that worked there for almost 8 years, and when she found another job and left TSA she didn't even get a "so long good luck" from management. Almost 8 years of her life dedicated to that place and that's the way they treat you!!!

    Advice to Management

    Fire yourselves.

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  5. High turnover rate for a reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Security Officer in Nashville, TN
    Former Employee - Transportation Security Officer in Nashville, TN

    I worked at TSA (Transportation Security Administration)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent benefits.
    Taking leave.
    Meeting people from all walks of life.

    Cons

    Low moral ethics.
    Management is inept.
    Preferential treatment towards other workers.

    Advice to Management

    Treat Employees With Respect.

  6. Helpful (1)

    Went in with low expectations, left with an abysmal impression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSO (Transportation Security Officer) IAH Airport
    Former Employee - TSO (Transportation Security Officer) IAH Airport

    I worked at TSA (Transportation Security Administration) full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It was steady work.

    The work was never physically demanding for me as a 35 year old male.

    You should be able to meet at least two people who are truly professional.

    If you love America and want to protect it you will find like minded people who, for the most part, truly love their country.

    Cons

    If you love America and want to protect people you may learn that they would perhaps be better off protecting themselves and you should look for other outlets for your patriotism.

    Inappropriate advances by aggressive female staff, borderline sexual harassment.

    Inappropriate behavior by male staff having illicit affairs with female staff.

    Management at the highest level of airport security having multiple affairs with subordinate females.

    Passengers and flight crew will treat you like absolute dirt, but you get used to it, which might not be a good thing either.

    The more work you do the more likely a mistake will happen and you will be caught in the middle of it. This is bad because there are many people in this world who will work harder to get out of work. This culture of teamwork at TSA leaves more work and potential mistakes for those that work the hardest. The more mistakes the best employee makes then the more she or he is less likely to get promoted. Also, the more time an employee is away from work nosing up to the management the more likely they will be promoted instead.
    In other words, less opportunity for the best employee.

    If you are a hard working, self-starting type of person that your management grows to count on, you will not even get the chance to train for promotion because you will be doing the work for the people your management would rather see promoted. Favoritism is a common theme especially in big government.

    Diversity is courageously tackled at TSA, but if you are blonde-haired-blue-eyed then be prepared to hear the kinds of racially charged things you would never dream of saying if the roles were reversed. I was verbally threatened by another employee of darker skin tone I kept quiet out of fear and of course nothing came of it. Also, on a countless occasions I was made the joke with statements such as “White is right, huh, (myname)?” However, only one time I abruptly warned another employee to never discuss the disabilities of a passenger on the floor. This employee was having a laugh at the passengers expense, the focus went from his inappropriate comments about people with disabilities to the management focusing on me, a white man threatening a young African American man.
    If you are smart like me and were to run into this kind of treatment you would probably find another job as quickly as possible because it begins to look like a set up.

    Finally, it was almost three years ago that I walked away from TSA. Since then I have been unemployed scrounging for odd jobs. Without laying out my level of education and record of patriotic service in the armed forces I must tell you that I have never been able to get past a second interview with a company in the past three years. I do not mention that to get sympathy as an unemployed veteran, I say this because I have great qualifications, but I can not even get a part time job with Home Depot as a cashier. It is bizarre.
    I am not much of detective, but either two things are happening. First, people never want to hire a previous TSA employee or second, someone in the organization may have the ability to do what would otherwise be illegal for most companies. If they can make it difficult for me, then they can do the same for you.
    Either way, “Unemployed after TSA” has been the most substantial “con” I can present, and it hopefully illustrates to you just how bad things could be if you decide to work for them.

    Basically, if you work here and it doesn’t appear to be that great a job for you then there is a small chance that you will suffer for it a long time afterwards.

    Advice to Management

    Have a little mercy and please separate your personal life and feelings from your professional responsibilities.

  7. Helpful (1)

    STSO

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration)

    Pros

    It's a federal job you can use as a stepping stone to other government agencies.

    Cons

    FLL has the worst management I have ever seen. They rule by fear! The morale is horrible here. I am an STSO currently at FLL and my advice is to get out. The raise from LTSO to STSO is not worth all the headaches.

    Advice to Management

    Get rid of all mangment from TSM all the way just below AFSD. Everyone below Rob needs to go. There are maybe 5 mangers that do there jobs. One manager beat his girlfriend, others have slept their way to the top. Change the culture and pay us a decent salary. Until then nothing will change here!

  8. Helpful (1)

    It's Just A Job. However It's Better To Keep Looking For Other Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Transportation Security Officer
    Former Employee - Lead Transportation Security Officer

    I worked at TSA (Transportation Security Administration) (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It actually provides decent benefits, such as health insurance, annual leave, sick leave, and pays quite well for an entry level job.

    Cons

    Ever-changing security protocols, constantly tested to justify your job, no autonomy, very little satisfaction from job, high employee turnover, and rock-bottom morale.

    Management is incompetent. They are not certified to perform any of the functions that the uniformed officers perform on a daily basis. It should be required for EVERYONE (even federal security directors) to become certified on patdowns, bag checks, x-ray, osarp, tdc, etc. That way upper management could step into any position that is required of a uniformed officer and lead by example. We, as a whole, have witnessed anything except good leadership from H band employees and higher.

    Advice to Management

    There are too many uneducated people in high-level positions within the Transportation Security Administration. These people are not transparent or held accountable for their actions. They simply twiddle their thumbs and collect big paychecks. That's one key reason why the TSA has a track record for failures and low morale over the past 13 years.

    Uniformed officers get treated as if they are second-class citizens; and leave shorty after they are hired. Why should anyone stay in a position where they are not respected or trusted?

    Hopefully congress does away with the TSA, and replaces this broken system with something that actually works.

  9. 2015

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisory Transportation Security Officer in Salt Lake City, UT
    Current Employee - Supervisory Transportation Security Officer in Salt Lake City, UT

    I have been working at TSA (Transportation Security Administration)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The job security is a plus if that is a major concern for you. The benefits are average and you get plenty of sick and vacation time.

    Cons

    The management is horrible at all levels. I"m a Business Management major and what is allowed to go on there is an absolute joke. Managers whom are problematic, instead of being demoted or fired are just moved around, no accountability actually goes on. You can have the proper degrees and credentials and know nothing about their job and continue to screw up and still move up the chain in a rapid manner. Morale is a joke.

    Advice to Management

    Clean house from the top down, morale is a problem that they refuse to fix. People in management need to be held accountable for their actions and these are the managers that need to be let go.

  10. Helpful (2)

    An idiotic bureaucracy managed by self-serving sycophants.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSA (Transportation Security Administration) full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The interaction with a variety of Stakeholder groups offers unique challenges and stimulation. The salaries are overly generous absent any real performance accountability.

    Cons

    Unsurpassed levels of centralized control, micromanagement, extraordinary cronyism, and unqualified dropouts from the commercial aviation sector now holding significant positions of authority within the agency combine to make it an exaggerated drama simply reacting to the publicity of the moment.

    Advice to Management

    1. Set, communicate and pursue some strategic goals. 2. Replace the unqualified children in various senior management positions with seasoned leaders. 3. Eliminate the excessive staff at all levels. 4. Decentralize execution.

  11. Couldn't wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration) full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay is good especially coming out of college
    Set schedule every six months

    Cons

    Management is out to get you, have to watch constantly what you say or do
    Testing every year that if you fail multiple times you're fired
    Bonuses that most won't get, mostly due to management not wanting to write up how you preformed during the last year

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