TUI Travel Reviews

9 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
TUI Travel CEO Peter Long
Peter Long
3 Ratings

Pros
  • Being able to move around the world to different locations is fantastic (in 3 reviews)

  • international working environment (in 4 reviews)

Cons
  • Senior management does not support or provide enough resources to allow employees to do a great job (in 3 reviews)

  • Brands and different companies under main holding company tended to be convoluted (in 4 reviews)

More Pros and Cons

9 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (3)

    A frustrating environment for forward-thinking employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at TUI Travel

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work/life balance is good, time-off is OK

    Cons

    Poor management, lack of decision-making, fear of change and resistance to using tools online to promote their product.


  2. Helpful (1)

    .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TUI Travel full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great travel benefits, employee reviews consistent.

    Cons

    Brands and different companies under main holding company tended to be convoluted.


  3. Helpful (2)

    Luxury Travel, but employees are not respected

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA

    I have been working at TUI Travel

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You're constantly learning about new destinations for travel. Once in a while you can take advantage of a good travel deal.

    Cons

    Senior management does not support or provide enough resources to allow employees to do a great job. Staff is overloaded and overworked, resulting in low morale.

    Advice to Management

    Treat your regular employees better; they are the ones making memorable trips happen for employees. Treat employees with respect and compensate them appropriately.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Hierarchy and then some !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Luton, East of England, England (UK)
    Current Employee - IT in Luton, East of England, England (UK)

    I have been working at TUI Travel full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lots of committed staff who go above and beyond Holiday concessions after qualifying period

    Cons

    This is without a doubt the most hierarchical company I have ever worked for. Managers in my department seem to accentuate this much to the demoralisation of the majority. There is objective, charter and local strategy overkill which stifles creativity and ultimately just focuses managers on hitting targets and ticking boxes. Management styles seems to be stuck in a previous decade, trust your people to perform, park egos and old style management techniques at the door.

    Advice to Management

    Be serious about taming the hierarchy and you will instantly get a more engaged workforce. Internal communications should be sent out to everyone not just selected grades of employees.


  6. Helpful (1)

    Rubbish

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Nottingham, England (UK)
    Former Employee - Travel Agent in Nottingham, England (UK)

    I worked at TUI Travel part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Concession and late seats probably

    Cons

    I worked for Thomson retail for a year and a half in a small shop in a small town. They do not care about their staff in the slightest. The wage is low, commission is extremely low! They have introduced a new 'flexi policy' which means they can make you work as little as 8 hours a week or as much as 37.5 hours a week - depending how much they need you in the shop. If you are 'flexed up' to the maximum of 37.5 hours a week, you will get the time back in lieu at some point within the next 12 months. And if you are 'flexed down' then you will owe them hours and they can slot you in wherever they like. Totally unrealistic! Always short staffed which means finishing late and getting no lunchbreak (even though you are entitled to an hour unpaid). They are rubbish to say the least. Its no wonder they have a high staff turnover! Oh they also have a 'motobility clause' which means they can send you to any shop within an hours drive, either on 'relief' for the day or for good if they like!! Their stores compete with their own internet meaning the store targets are impssible to hit as you are constantly having to match internet price - but then get shouted at as your 'discount spend' is too high. You cannot win with Thomson!! It is constant earache of being nagged at to sell extortionate priced insurance to customers that 70% of the time dont need or want it! I repeat they do not look after or care about their staff in the slightest. Be warned!!!!

    Advice to Management

    Fix it


  7. Helpful (4)

    My worst career experience so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TUI Travel full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The company is very driven and have a strong sense of where they want to be in a few years time. There is a free bus that takes you to the Luton office from Luton Airport Parkway station Theres a company monthly meeting which usually involves guest speakers and free goodies

    Cons

    I had a very very bad experience at TUI, from day one of joining I was made to feel like an outkast. A lot of people already have their friendship groups and so it is hard to actually become friends with people at work, not enough effort is put into social intergration from the very beginning. I also experienced a horrific manager who was the reason others had left in the past.

    Advice to Management

    When multiple staff members complain about one manager and even end up leaving because of this manager, then this means that this manager lacks in social skills and the ability to form positive relationships with coworkers. meaning that they shouldn't be a manager.


  8. Poor Company to work for!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Executive
    Former Employee - Marketing Executive

    I worked at TUI Travel full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    I'm not quite sure the pros of the marketing department. However, travel industry in general is interesting.

    Cons

    -Firstly location (Luton - need I say more)? -In the interview they talked highly of the last minute, (heavily) discounted holidays, only to find out they're impossible to get -Management was lacking in leadership skills, developing the employees and delegating tasks -the food was average -not very creative in terms of testing new ideas -VERY unfriendly/cliquey department. If you've not been friends with the team for years or you don't live near them then any type of social conversation is out of the picture -VERY high turnover rate for marketing executives...this is down to the poor management styles and leadership. They don't care to help progressing and growing their employees.


  9. Creatively crushing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer
    Former Employee - Designer

    I worked at TUI Travel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There seems to be some good recruitment where talented individuals are hired who bring knowledge, big ideas and are always a good laugh. Industry as a whole is interesting and there's a lot of potential to experiment with new ideas and technology.

    Cons

    Old school view of how a company should run. Minimal acceptance for anything new. Too many 'no' people. People always want something new and exciting yet seem terrified of doing anything different when it comes down to it. "Doing the same thing over and over yet expecting different results". Most ideas are trampled on. Always 'something' better on the horizon to appease concerns but concerns are never quite addressed. Little development, education or training. Minimal investment in staff. High turn-over of staff - Quickly lose those talented individuals. Politics get in the way of everything, you just can't get anything done without every level having their input (sometimes felt like people would say something for the sake of it). Blame culture. Little time given to do a good job before something else needs to be done yesterday. A very top heavy structure with little support for those towards the bottom. Seems to be lots of talk but no action. Resulting in another meeting. Quite often low moral. Ideas/Strategy seems to change as it comes down the chain of command which is confusing. Being told one thing my the most senior staff but direct management are relaying something different - occasionally the opposite?!

    Advice to Management

    Trust those talented people you have hired to do their specialist job. Things might actually pick up if you allow people to exercise the ideas they have from time to time. Respect the fact that new ideas might fail but if something is learnt then it has been a success - allow the staff to know its ok to fail. Visibility of a sound strategy would be helpful. Invest in your staff. Invest in the culture.


  10. Overworked, underpaid and thoroughly undervalued.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Overseas Holiday Advisor
    Former Contractor - Overseas Holiday Advisor

    I worked at TUI Travel as a contractor (Less than a year)

    Pros

    Getting to see a new part of the world, and experiencing things you otherwise would never get to.

    Cons

    Waking up at 7am, and getting to bed again at 1am the following morning. Employees are often too tired to function properly! No assistance at all given with team problems raised during the season. Liquidation process is draining and pointless. Pay is awful.

    Advice to Management

    Realise that you can't pay your employees 400 a month and expect them to work every hour God sends!



Showing 9 of 73 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.