TUI Travel

  www.tuitravelplc.com
  www.tuitravelplc.com

TUI Travel Reviews

Updated October 10, 2014
Updated October 10, 2014
60 Reviews
3.0
60 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TUI Travel CEO Peter Long
Peter Long
21 Ratings

Review Highlights

Pros
  • Being able to move around the world to different locations is fantastic (in 3 reviews)

  • healthy working environment & good people (in 4 reviews)


Cons
  • Senior management does not support or provide enough resources to allow employees to do a great job (in 3 reviews)

  • Brands and different companies under main holding company tended to be convoluted (in 4 reviews)

More Highlights

11 Employee Reviews Back to all reviews

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  1.  

    A terrible place to work in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Development Manager in Luton, East of England, England (UK)
    Former Employee - IT Development Manager in Luton, East of England, England (UK)

    I worked at TUI Travel full-time (more than 5 years)

    Pros

    Some reasonable travel and holiday related benefits

    Cons

    Want a career at TUI IT? Forget what you know about IT and become a politician.
    Staff appraisal is full of contradictions and is pushed onto junior & middle management with no buy in from senior managers or directors at all.
    HR are a joke too and always seem to support senior management, even when acting highly unethically (although I do not know of any actual illegal behaviour)

    Advice to ManagementAdvice

    Parts of your head office workforce (primarily IT) is being demoralised to the point of risking mental health issues. Look at your "junior" directors and see which ones are in the job as politicians and which ones are in it for the long term good of TUI You might be surprised at the number falling into the former category - they are killing innovation and progress.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Potentially great, but too many bureaucrats, too much back-stabbing/brown nosing and lack of forward thinking approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)

    I have been working at TUI Travel full-time (more than 5 years)

    Pros

    It's a job, the staff are all in the same boat. The training and development is well structured and educational trips are a nice touch.

    Cons

    There is no 2 way avenue... It's all about metrics, scheduled adherence. Sales targets are rarely achievable and a lot of the time when staff levels are low, the targets are split between who ever is left. It's not approached sensibly, when your opinion is given to management, it is usually looked down on and you feel worthless. The company will have it their way at any cost, changes to bad practices take too long to rectify.

    Advice to ManagementAdvice

    Take your head from where it doesn't shine and listen to your staff, give them what they want once in a while. Business is business yes, but without morale you have no engagement. It's always very difficult to get time off so that needs attention. When you take on new people, you always do the maths test. When you apply for a job within, you always have to do all the stupid tests again (even though you had to be able to do them when you first started). Why do you make people take the tests again? You know they are intelligent/arrhythmic as they had to pass to start employment with TUI. There are lots of things that are back to front. I suggest that when a staff member isn't happy with something or a decision their manager has made, that manager takes up to the director level... since a lot of the time, the bureaucrats within will say there is nothing more that can be done, when they are lying because they can't be bothered to help you (or they have made a decision that goes against the company values or is ethically challenged). Stop asking people for their personal information all the time too, you have asked for it a number of times. I could go on and on and on and on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I worked at TUI Travel full-time (more than an year)

    Pros

    - Very good staff
    - Solid expertise and understanding of the industry

    Cons

    - Poor salary
    - Poor benefits
    - Lack of internal promotions
    - Incredibly erratic and knee jerk reaction to almost everything
    - Constant reshuffle of upper management
    - Massive blame game culture

    Advice to ManagementAdvice

    Improve salary, reward staff for hard work, be more measured in how you react when things aren't going well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Unorganised, Under Paid, High Pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruitment Advisor
    Former Employee - Recruitment Advisor

    I worked at TUI Travel full-time (more than an year)

    Pros

    Cheap Holidays (if you can get them)

    Cons

    High Pressure and Under Paid, temp contracts

    Advice to ManagementAdvice

    Better Organisation with regards to job positions, offer more money for the work being done - ensure staff are on permanent contracts rather than temporary contracts

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Cares far more about its shareholders than its staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Brighton, England (UK)
    Former Employee - Marketing Manager in Brighton, England (UK)

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    Some very talented and likeable individuals whom I've learnt a great deal from and become great friends with.

    Amazing quality and breadth of travel products across the portfolio. If you can imagine it, TUI probably offers it.

    Good pay

    Cons

    An ageing and very archaic hierarchy with lots of office politics and a large blame culture. Slow to adopt new technology and processes across the entirety of the group. Thomson and First Choice get the big bucks and opportunities thrown at them for good TUI PR, whilst many of the other brands are antiquated and have a lot to catch up on.

    Synergy and Communication - Terrible internal communication across the group resulting in disconnected activity and duplicated efforts, resulting in huge unnecessary costs. The structure of 'growth via acquisition' where each brand is managed individually means many brands were formally competitors and this results in unhealthy internal competition where brands don't like sharing their results and strategies across the group.
    Even down to things such as inductions, you receive no welcome pack or formal welcome. You're just left to your own devices to try and find what you might need on the least user-friendly intranet. There's also no up to date global contacts directory so you have to track colleagues down via your own means.

    Group benefits - There was outcry why Thomas Cook slashed their benefits but they're still better than TUI's, unless you work for an individual brand. I went on one Thomson flight and didn't go on a single TUI holiday during my 3 years at TUI as it was cheaper to shop with competitors, even as a staff member.

    Career progression - I hit the glass ceiling within my first roll there and it seems to be more of a case of 'who you know' than 'what you know' when it comes to promotions with a definite 'boys' club' culture. It's very cut throat and those I've seen progress within the head office functions aren't afraid to trample over others to get to where they want to be.

    Members of corporate and head office functions have less sense of belonging than those working for one of the brands where staff morale is much higher.

    Very poor work / life balance and office environment - very little in the way of team building exercises, staff entertainment and functions. For example we had to arrange our own Christmas parties within our team and weren't invited to other nearby Christmas parties within the group.

    Advice to ManagementAdvice

    Concentrate more efforts on the needs of your customers and employees than the London Stock Exchange.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Mistreated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Adviser in Swansea, Wales (UK)
    Former Employee - Travel Adviser in Swansea, Wales (UK)

    I worked at TUI Travel full-time (more than an year)

    Pros

    Best things about working for TUI was the people I worked with as we were all close because of the environment of the shop. I also got to go to Tenerife free which was a great experience.

    Cons

    Unfortunately I worked for TUI in a retail shop selling holidays and in the bureau de change, which was a stressful environment. This is to be expected when working in a store however, in the two years I worked for the company, the incentive dropped from 5% to 2.5% which meant that it was stressful work for hardly any reward. There seemed to be no room to progress and no opportunities to develop myself which meant that I sought alternative employment, found it and am much happier as a result of this. I enjoyed my time there, but definitely not a life job for me..

    Advice to ManagementAdvice

    Reward your staff more with bonus's and a raised incentive. If you want great results, reward your employees when they do perform great.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Specialist Holidays Group, part of TUI Travel - Great career development opportunity but soul destroying in many ways.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TUI Travel full-time (more than 3 years)

    Pros

    Have been able to advance quickly in the company mainly due to constant mergers, restructures and 'synergy /streamlining'.

    Cons

    A boys club. And you have to be darn good to get anywhere with out being invited into the club.

    Advice to ManagementAdvice

    Try keeping the great, experienced and driven people that make a difference and drive the company forward as opposed to the people that can talk the talk but do nothing of value.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    I learned a lot, but I won't apply for a job in the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern in Rijswijk, South Holland (Netherlands)
    Former Employee - Intern in Rijswijk, South Holland (Netherlands)

    I worked at TUI Travel

    Pros

    It is a worldwide company with a clear vision and hard working employees. The working atmosphere is 'ok'.

    Cons

    It sometimes seems everyone is working for themselves and there is a lot of pressure to perform and to meet the targets.

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    Classic example of a big company that can't get out of its own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I have been working at TUI Travel

    Pros

    the travel industry overall is interesting and TUI is the market leader in Europe. Get to meet and work with interesting and colourful people from around the world.

    Cons

    Very old school, hierarchy system. Hyper political environment that makes for many miserable days of dealing with utter nonsense. A classic case of working in a big corporate machine and feeling like a "number", rather than a person.

    Advice to ManagementAdvice

    Inspire your team with a vision and truly empower and incent the people you have to make a real difference in the company. You'll be amazed at what they will accomplish.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Tui Travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)

    I have been working at TUI Travel

    Pros

    Spacious and modern working environment.

    Cons

    A bemoth of a company too big to run efficiently. Waste is rife and governance and controls severly lacking for a FTSE100. Change takes forever and in many areas there is no apetite for it.

    Advice to ManagementAdvice

    Performance manage your teams

    No opinion of CEO

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