TUI Travel Reviews

Updated March 27, 2015
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3.4
32 Reviews
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TUI Travel CEO Peter Long
Peter Long
24 Ratings

32 Employee Reviews

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  1. 1 person found this helpful

    Hierarchy and then some !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Luton, East of England, England (UK)
    Current Employee - IT in Luton, East of England, England (UK)

    I have been working at TUI Travel full-time (less than a year)

    Pros

    Lots of committed staff who go above and beyond
    Holiday concessions after qualifying period

    Cons

    This is without a doubt the most hierarchical company I have ever worked for. Managers in my department seem to accentuate this much to the demoralisation of the majority. There is objective, charter and local strategy overkill which stifles creativity and ultimately just focuses managers on hitting targets and ticking boxes.
    Management styles seems to be stuck in a previous decade, trust your people to perform, park egos and old style management techniques at the door.

    Advice to ManagementAdvice

    Be serious about taming the hierarchy and you will instantly get a more engaged workforce. Internal communications should be sent out to everyone not just selected grades of employees.

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful

    My worst career experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TUI Travel full-time (less than a year)

    Pros

    The company is very driven and have a strong sense of where they want to be in a few years time.
    There is a free bus that takes you to the Luton office from Luton Airport Parkway station
    Theres a company monthly meeting which usually involves guest speakers and free goodies

    Cons

    I had a very very bad experience at TUI, from day one of joining I was made to feel like an outkast.
    A lot of people already have their friendship groups and so it is hard to actually become friends with people at work, not enough effort is put into social intergration from the very beginning.
    I also experienced a horrific manager who was the reason others had left in the past.

    Advice to ManagementAdvice

    When multiple staff members complain about one manager and even end up leaving because of this manager, then this means that this manager lacks in social skills and the ability to form positive relationships with coworkers. meaning that they shouldn't be a manager.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful

    Luxury Travel, but employees are not respected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA

    I have been working at TUI Travel

    Pros

    You're constantly learning about new destinations for travel. Once in a while you can take advantage of a good travel deal.

    Cons

    Senior management does not support or provide enough resources to allow employees to do a great job. Staff is overloaded and overworked, resulting in low morale.

    Advice to ManagementAdvice

    Treat your regular employees better; they are the ones making memorable trips happen for employees. Treat employees with respect and compensate them appropriately.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful

    Bit shaky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Clearwater, FL
    Current Employee - Anonymous Employee in Clearwater, FL

    I have been working at TUI Travel full-time (more than 5 years)

    Pros

    Products are brilliant.
    Health insurance is very affordable.
    Location is convenient.

    Cons

    Only 6 bank holidays
    Some departments are allowed flexible work schedules
    Uk team has completely different freedom of flexibility and working from home than the U.S. office
    US office gets the least amount of bank holidays,
    Not closed day after Thanksgiving
    Exec team is out of touch with technology and customer experience
    Micromanaged
    If you are a manager, you are not allowed to run your team
    Pay is lower than average

    Advice to ManagementAdvice

    Let people get their jobs done
    Stop coming up with ideas that affect many people and just throw it in their laps, get the people who are doing the works ideas as to when things can get accomplished. Treat everyone fairly, and equally.
    Actually give people raises.

    Doesn't Recommend
    Negative Outlook
  6. Potentially great, but too many bureaucrats, too much back-stabbing/brown nosing and lack of forward thinking approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)

    I have been working at TUI Travel full-time (more than 5 years)

    Pros

    It's a job, the staff are all in the same boat. The training and development is well structured and educational trips are a nice touch.

    Cons

    There is no 2 way avenue... It's all about metrics, scheduled adherence. Sales targets are rarely achievable and a lot of the time when staff levels are low, the targets are split between who ever is left. It's not approached sensibly, when your opinion is given to management, it is usually looked down on and you feel worthless. The company will have it their way at any cost, changes to bad practices take too long to rectify.

    Advice to ManagementAdvice

    Take your head from where it doesn't shine and listen to your staff, give them what they want once in a while. Business is business yes, but without morale you have no engagement. It's always very difficult to get time off so that needs attention. When you take on new people, you always do the maths test. When you apply for a job within, you always have to do all the stupid tests again (even though you had to be able to do them when you first started). Why do you make people take the tests again? You know they are intelligent/arrhythmic as they had to pass to start employment with TUI. There are lots of things that are back to front. I suggest that when a staff member isn't happy with something or a decision their manager has made, that manager takes up to the director level... since a lot of the time, the bureaucrats within will say there is nothing more that can be done, when they are lying because they can't be bothered to help you (or they have made a decision that goes against the company values or is ethically challenged). Stop asking people for their personal information all the time too, you have asked for it a number of times. I could go on and on and on and on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Specialist Holidays Group, part of TUI Travel - Great career development opportunity but soul destroying in many ways.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TUI Travel full-time (more than 3 years)

    Pros

    Have been able to advance quickly in the company mainly due to constant mergers, restructures and 'synergy /streamlining'.

    Cons

    A boys club. And you have to be darn good to get anywhere with out being invited into the club.

    Advice to ManagementAdvice

    Try keeping the great, experienced and driven people that make a difference and drive the company forward as opposed to the people that can talk the talk but do nothing of value.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Classic example of a big company that can't get out of its own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I have been working at TUI Travel

    Pros

    the travel industry overall is interesting and TUI is the market leader in Europe. Get to meet and work with interesting and colourful people from around the world.

    Cons

    Very old school, hierarchy system. Hyper political environment that makes for many miserable days of dealing with utter nonsense. A classic case of working in a big corporate machine and feeling like a "number", rather than a person.

    Advice to ManagementAdvice

    Inspire your team with a vision and truly empower and incent the people you have to make a real difference in the company. You'll be amazed at what they will accomplish.

    Doesn't Recommend
    Disapproves of CEO
  9. Tui Travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)
    Current Employee - Anonymous Employee in Luton, East of England, England (UK)

    I have been working at TUI Travel

    Pros

    Spacious and modern working environment.

    Cons

    A bemoth of a company too big to run efficiently. Waste is rife and governance and controls severly lacking for a FTSE100. Change takes forever and in many areas there is no apetite for it.

    Advice to ManagementAdvice

    Performance manage your teams

    No opinion of CEO
  10. Good working atmosphere, but could move with the times to support flexible working.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I have been working at TUI Travel

    Pros

    Good colleagues and change initiatives.
    Well-managed for future company growth.

    Cons

    Individual progression and internal career opportunities are lacking.

    Advice to ManagementAdvice

    Identify and promote/support good employees, before they get bored or frustrated and leave.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful

    Things don't move fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in San Francisco, CA
    Current Employee - Web Developer in San Francisco, CA

    I have been working at TUI Travel full-time (less than a year)

    Pros

    Relaxed atmosphere. People aren't very strict. Healthy work-life balance.

    Cons

    It can be hard to get things done, like working with HR and figuring out the bureaucracy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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