Taco Bell Reviews

Updated September 18, 2014
Updated September 18, 2014
626 Reviews
3.1
626 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Taco Bell CEO Greg Creed
Greg Creed
265 Ratings

Review Highlights

Pros
  • You can get free food, freedom to make your own flexible schedule (in 51 reviews)

  • flexible schedule, you could choose to work nights or days (in 37 reviews)


Cons
  • always on your feet no breaks, always dealing with customers, very long hours at times (in 23 reviews)

  • had very high expectations but wanted to pay managers barely over minimum wage but expected a lot from them (in 20 reviews)

More Highlights

215 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    HORRIBLE! Fast food is the worst!!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Taco Bell

    Pros

    You actually get breaks. And discounts

    Cons

    Only make $8 an hour.

    Advice to ManagementAdvice

    Raise salary. Give more opportunities to move up.

  2.  

    I have decent experience with Taco Bell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Greenville, OH
    Current Employee - Crew Member in Greenville, OH

    I have been working at Taco Bell part-time for more than 3 years

    Pros

    Flexible hours and easy duties, which can also be fun.

    Cons

    Fast-paced, which can sometimes lead to pressure and mistreatment

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Not the best job i've ever had

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Taco Bell part-time for less than a year

    Pros

    Wide coverage of training, somewhat flexible hours & Most of the needed materials were there first day.

    Cons

    Long hours, Unprofessional workers, More about time than quality & Hard to get time off.

    Advice to ManagementAdvice

    Focus more on the quality of the food, not just how fast we can make it & the times.

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  5.  

    harsh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  San Angelo, TX
    Current Employee - Team Member in San Angelo, TX

    I have been working at Taco Bell full-time for more than a year

    Pros

    better than mcDonalds, requesting days off is easy, changing schedules is easy, closed on thanks giving and Christmas, everyone helps each other out.

    Cons

    allot of people coming in and out, angry customers who think its all your fault, drunk people making a scene and big mess, stupid people who dont know what they want and will make you delete an entire order and start over, angry coworkers, allot of time lables to memorize. you always have to be friendly, the customer is always right even if their wrong you dont want to make them un happy, it gets really humid on the food line and you get sick of smelling the food all day that you wont like taco bell any more.

    Advice to ManagementAdvice

    the more a worker knows how to do the more they should get payed not based on their time their. some people work their for years and yet the guy who has worked less than one year is telling them how to do something right. their should be more emphasis on training people not just on the register to select a crunchy taco or burrito supreme but what if the customer says they cant eat meat to sub it with beans do you hit plus sub bean or just sub bean which way charges the customer right teach them the little things you would normally put to the side like make sure every one knows its hi how are you on the drive trough not hi order when your ready.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    It's exactly what you think it is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Champion  in  Santa Cruz, CA
    Former Employee - Service Champion in Santa Cruz, CA

    I worked at Taco Bell part-time for less than a year

    Pros

    It's easy to get hired. A good job for someone looking for quick and short term employment.

    Cons

    The hours can be rough, there's little pay, it's mindless work, there are angry customers, and you'll probably clean up something really disgusting at least once. Not for those without thick skin.

    Advice to ManagementAdvice

    It is what it is. How much better can you make an entry level fast food job?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Fun, but not fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager
    Current Employee - Shift Manager

    I have been working at Taco Bell part-time for more than a year

    Pros

    Working here is fun. I've met different people of all races and personalities.

    Easy to get promoted. You just have to know what you're doing, get along with the crew, and be dependable.

    Simple tasks.

    Free meal.

    For my ego: Every straight guy I've worked with has hit on me.

    It feels like a family.

    Flexible hours.

    Customer service skills.

    Amazing job for youngens, but only when you all are doing your jobs.

    I gained confidence working here. And communication skills.

    Some other stores aren't lazy, so not all stores are bad.

    Cons

    Not everyone will work as hard as you. Or care as much about getting things done as you do, because "Its just Tacos"

    People sometimes like to treat you like you're not a person. Once, no one showed up to open with me and I had to do everything by myself. Regardless of how much I was struggling, an old man yelled at me for not being able to make his coffee and large meal in under 3 min. :(
    I'm sorry! But I had drive thru orders to take front counter orders, food to make, and a stubborn coffee machine. I was so sad I couldn't look him in the eye. (I would've burst into tears)

    You can't really rely on anyone. I've been short staffed for nearly 75% of my shifts.

    Hard work goes unnoticed. Many of the managers fail to recognize team members for their hard work and persistence. I get complaints from workers all of the time and I experienced it myself as a team member too. Shift managers will ask for team members to do a boatload of tasks while they sit in the office and have a laugh with their elite crew of managers. Its unfair to make others work hard while you spend all of your shift texting your girlfriend or your cousin. It makes no sense why you're getting paid more in the end and it makes people feel like its not worth it to keep the job.

    People like to talk badly about "dumb" customers.

    I'm not a fan of the unprofessionalism. I've seen a couple of people slam windows in rude customers' faces. There are better ways to deal with them and you get paid to use them.

    You can really gain weight working here. I've seen it happen to the most petite of girls.

    I've been fully staffed before. Everyone was deployed regularly on the chart, but some people decided that they'd rather take turns taking drive thru orders. Instead of 9 people filling 9 positions, we had 2 filling 6 of 9 by making all of the food and prep themselves. 1 filling 1 of 9, by taking front counter. 1 filling 1 of 9, taking drive thru cash. And finally 3 people filling 1 of 9 by taking orders in the drive thru. How fun, right? And I was in fact making food. All three of the drive thru order takers were Managers. We have only one lane. Grr...

    Advice to ManagementAdvice

    Keep an eye on who is working hard and who isn't. Sometimes, its the laziest of people who are making the most money.

    Also, having the most hours doesn't always mean you work hard. Its what you do during the shift. And its really appreciated when even one more person decides that they also want to do their part during the shift.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It would of been better, if things actually got fixed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taco Bell Shift Leader  in  Saint Clairsville, OH
    Current Employee - Taco Bell Shift Leader in Saint Clairsville, OH

    I have been working at Taco Bell full-time for more than 3 years

    Pros

    50% discount off meals on days I worked. I made a lot of friends while working there. And small drinks were free on days I worked.

    Cons

    The location I worked at didn't have working air conditioning the whole 3 years I worked there. Also, there bathroom smelled like raw sewage. We brought the issue to attention and upper management didn't take any action.

    Advice to ManagementAdvice

    Overall, I did enjoy working at the St. Clairsville Taco Bell location. However, many people quit due to the lack of air conditioning. Also, while working there I wasn't offered health benefits. There could be some at that location now but if not, you should consider offering dental and health insurance to your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    I didn't expect much from working in fast food, but now I know how it works.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Escondido, CA
    Current Employee - Team Member in Escondido, CA

    I have been working at Taco Bell part-time for less than a year

    Pros

    My team members were great and funny people to be around. My managers are also nice people and will understand most people's complicated situations if discussed. You eventually realize the regularity of some customers and make nice little acquaintances. The more you know how to do and do well(and the more available you are), the more likely you might be to able to get some more hours. Generally, when I ask for a day off, I get it, and I only ask when I need it. Working four hours or less gives you one required ten minute break; with five hours you choose between a ten or thirty minute break; with six or more hours, you are required to take both a thirty minute and a ten minute break. You do not choose when your breaks are(they are at the convenience of the restaurant), and thirty minute breaks are unpaid.

    Cons

    The stress of achieving "green" status is constant, and sometimes getting slow times for orders is inevitable due to customers(which is not necessarily blaming customers, as sometimes it may be a situation in which they pay a ten dollar order with entirely nickels at the drive-thru window), yet we are still pushed to do better in spite of a situation being out of our control. Generally, fast order times are focused on the drive-thru orders, but when a rush of people come through both the lobby and the drive-thru, often the lobby gets neglected, people wait up to half an hour for food, and several people come and ask for refunds or complain. The situation is even more horrible when we are understaffed(which is pretty usual it seems). You can only do as good as your skeleton crew.

    Scheduling can be a tricky situation sometimes, and sometimes people are scheduled for hours they legitimately cannot due. For example, a coworker was scheduled through half his high school day. Sometimes, people are called in to fill in for absent workers or to take someones shift, which is understandable. What is not is when our general manager chastises someone for "not being readily available" when they are not scheduled, and uses that same reason to bar a promotion to shift manager. Some coworkers, however, are simply horrible at handling their time, and, as a result, someone has to cover them, and they may receive a suspension.

    Looking for buttons on the register can be a little tricky at first, and when things change it can be a bit of a hiccup. Sometimes items that get taken off the menu and are no longer served stay on the register, which can cause some payout problems.

    Every so often, we run out of items-some of large importance such as 12 inch tortillas- and cannot sell certain items until another shipment or borrowing from another Taco Bell in another city or down the street.

    There are a few questionable policies. Most notable is the deletion policy, which works like this- I take one thousand dollars worth in orders one day, with 1% deletions, which means at one point a customer may have said "I want Nachos" then said "I don't want Nachos anymore", which I must delete from their log of items on my register which then adds to my percentage of deletions, and with 1% deletions out of $1000, there was $10 worth of deleted food. I believe our limit is at 2% deletions. Getting consistently high deletion rates can get you written up and eventually fired. I assume the policy is to safeguard against refunding mistaken food orders, but what counts is that they would have asked for the refund, not that you would have deleted, especially if you have corrected the order beforehand, because that is what would have lead to a possible complaint. There is nothing a worker can do about some people who even order more than they can afford, or constantly change their minds.

    Minor policy weirdness: no 5 o'clock shadows, but yes to goatees; no more "Have a nice day" when you leave us at the drive-thru window, but "Hope to see you for breakfast!"-how awkward.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I learned how to handle a wide variety of situations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Champion  in  Thornton, CO
    Former Employee - Service Champion in Thornton, CO

    I worked at Taco Bell part-time for less than a year

    Pros

    After you get it, it is super easy. The cash register takes a while to get because of all the items and ingredients so once you get that other cash registers are easier to handle.

    Cons

    The customers are rude and people are nasty so there might be tacos everywhere! I don't know if all taco bells are like this, but I was the only cashier on my shifts so when it got really busy nobody else would help, it was only me. That is harder to get used to.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    When you are in fast food, it is good to start off there in customer service you deal with a wide range of people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Midwest City, OK
    Current Employee - Crew Member in Midwest City, OK

    I have been working at Taco Bell part-time for less than a year

    Pros

    Gaining customer service experience.

    Cons

    Business culture, consider diverse employees.

    Advice to ManagementAdvice

    Spend more time training and guiding.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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