Taco Bell Reviews

Updated August 24, 2014
Updated August 24, 2014
605 Reviews

3.1
605 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Taco Bell CEO Greg Creed
Greg Creed
260 Ratings

Review Highlights

Pros
  • You can get free food, freedom to make your own flexible schedule (in 51 reviews)

  • flexible schedule, you could choose to work nights or days (in 37 reviews)


Cons
  • always on your feet no breaks, always dealing with customers, very long hours at times (in 23 reviews)

  • had very high expectations but wanted to pay managers barely over minimum wage but expected a lot from them (in 20 reviews)

More Highlights

210 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Fun, but not fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager
    Current Employee - Shift Manager

    I have been working at Taco Bell part-time for more than a year

    Pros

    Working here is fun. I've met different people of all races and personalities.

    Easy to get promoted. You just have to know what you're doing, get along with the crew, and be dependable.

    Simple tasks.

    Free meal.

    For my ego: Every straight guy I've worked with has hit on me.

    It feels like a family.

    Flexible hours.

    Customer service skills.

    Amazing job for youngens, but only when you all are doing your jobs.

    I gained confidence working here. And communication skills.

    Some other stores aren't lazy, so not all stores are bad.

    Cons

    Not everyone will work as hard as you. Or care as much about getting things done as you do, because "Its just Tacos"

    People sometimes like to treat you like you're not a person. Once, no one showed up to open with me and I had to do everything by myself. Regardless of how much I was struggling, an old man yelled at me for not being able to make his coffee and large meal in under 3 min. :(
    I'm sorry! But I had drive thru orders to take front counter orders, food to make, and a stubborn coffee machine. I was so sad I couldn't look him in the eye. (I would've burst into tears)

    You can't really rely on anyone. I've been short staffed for nearly 75% of my shifts.

    Hard work goes unnoticed. Many of the managers fail to recognize team members for their hard work and persistence. I get complaints from workers all of the time and I experienced it myself as a team member too. Shift managers will ask for team members to do a boatload of tasks while they sit in the office and have a laugh with their elite crew of managers. Its unfair to make others work hard while you spend all of your shift texting your girlfriend or your cousin. It makes no sense why you're getting paid more in the end and it makes people feel like its not worth it to keep the job.

    People like to talk badly about "dumb" customers.

    I'm not a fan of the unprofessionalism. I've seen a couple of people slam windows in rude customers' faces. There are better ways to deal with them and you get paid to use them.

    You can really gain weight working here. I've seen it happen to the most petite of girls.

    I've been fully staffed before. Everyone was deployed regularly on the chart, but some people decided that they'd rather take turns taking drive thru orders. Instead of 9 people filling 9 positions, we had 2 filling 6 of 9 by making all of the food and prep themselves. 1 filling 1 of 9, by taking front counter. 1 filling 1 of 9, taking drive thru cash. And finally 3 people filling 1 of 9 by taking orders in the drive thru. How fun, right? And I was in fact making food. All three of the drive thru order takers were Managers. We have only one lane. Grr...

    Advice to ManagementAdvice

    Keep an eye on who is working hard and who isn't. Sometimes, its the laziest of people who are making the most money.

    Also, having the most hours doesn't always mean you work hard. Its what you do during the shift. And its really appreciated when even one more person decides that they also want to do their part during the shift.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It would of been better, if things actually got fixed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taco Bell Shift Leader  in  Saint Clairsville, OH
    Current Employee - Taco Bell Shift Leader in Saint Clairsville, OH

    I have been working at Taco Bell full-time for more than 3 years

    Pros

    50% discount off meals on days I worked. I made a lot of friends while working there. And small drinks were free on days I worked.

    Cons

    The location I worked at didn't have working air conditioning the whole 3 years I worked there. Also, there bathroom smelled like raw sewage. We brought the issue to attention and upper management didn't take any action.

    Advice to ManagementAdvice

    Overall, I did enjoy working at the St. Clairsville Taco Bell location. However, many people quit due to the lack of air conditioning. Also, while working there I wasn't offered health benefits. There could be some at that location now but if not, you should consider offering dental and health insurance to your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    I didn't expect much from working in fast food, but now I know how it works.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Escondido, CA
    Current Employee - Team Member in Escondido, CA

    I have been working at Taco Bell part-time for less than a year

    Pros

    My team members were great and funny people to be around. My managers are also nice people and will understand most people's complicated situations if discussed. You eventually realize the regularity of some customers and make nice little acquaintances. The more you know how to do and do well(and the more available you are), the more likely you might be to able to get some more hours. Generally, when I ask for a day off, I get it, and I only ask when I need it. Working four hours or less gives you one required ten minute break; with five hours you choose between a ten or thirty minute break; with six or more hours, you are required to take both a thirty minute and a ten minute break. You do not choose when your breaks are(they are at the convenience of the restaurant), and thirty minute breaks are unpaid.

    Cons

    The stress of achieving "green" status is constant, and sometimes getting slow times for orders is inevitable due to customers(which is not necessarily blaming customers, as sometimes it may be a situation in which they pay a ten dollar order with entirely nickels at the drive-thru window), yet we are still pushed to do better in spite of a situation being out of our control. Generally, fast order times are focused on the drive-thru orders, but when a rush of people come through both the lobby and the drive-thru, often the lobby gets neglected, people wait up to half an hour for food, and several people come and ask for refunds or complain. The situation is even more horrible when we are understaffed(which is pretty usual it seems). You can only do as good as your skeleton crew.

    Scheduling can be a tricky situation sometimes, and sometimes people are scheduled for hours they legitimately cannot due. For example, a coworker was scheduled through half his high school day. Sometimes, people are called in to fill in for absent workers or to take someones shift, which is understandable. What is not is when our general manager chastises someone for "not being readily available" when they are not scheduled, and uses that same reason to bar a promotion to shift manager. Some coworkers, however, are simply horrible at handling their time, and, as a result, someone has to cover them, and they may receive a suspension.

    Looking for buttons on the register can be a little tricky at first, and when things change it can be a bit of a hiccup. Sometimes items that get taken off the menu and are no longer served stay on the register, which can cause some payout problems.

    Every so often, we run out of items-some of large importance such as 12 inch tortillas- and cannot sell certain items until another shipment or borrowing from another Taco Bell in another city or down the street.

    There are a few questionable policies. Most notable is the deletion policy, which works like this- I take one thousand dollars worth in orders one day, with 1% deletions, which means at one point a customer may have said "I want Nachos" then said "I don't want Nachos anymore", which I must delete from their log of items on my register which then adds to my percentage of deletions, and with 1% deletions out of $1000, there was $10 worth of deleted food. I believe our limit is at 2% deletions. Getting consistently high deletion rates can get you written up and eventually fired. I assume the policy is to safeguard against refunding mistaken food orders, but what counts is that they would have asked for the refund, not that you would have deleted, especially if you have corrected the order beforehand, because that is what would have lead to a possible complaint. There is nothing a worker can do about some people who even order more than they can afford, or constantly change their minds.

    Minor policy weirdness: no 5 o'clock shadows, but yes to goatees; no more "Have a nice day" when you leave us at the drive-thru window, but "Hope to see you for breakfast!"-how awkward.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    When you are in fast food, it is good to start off there in customer service you deal with a wide range of people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Midwest City, OK
    Current Employee - Crew Member in Midwest City, OK

    I have been working at Taco Bell part-time for less than a year

    Pros

    Gaining customer service experience.

    Cons

    Business culture, consider diverse employees.

    Advice to ManagementAdvice

    Spend more time training and guiding.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    I learned how to handle a wide variety of situations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Champion  in  Thornton, CO
    Former Employee - Service Champion in Thornton, CO

    I worked at Taco Bell part-time for less than a year

    Pros

    After you get it, it is super easy. The cash register takes a while to get because of all the items and ingredients so once you get that other cash registers are easier to handle.

    Cons

    The customers are rude and people are nasty so there might be tacos everywhere! I don't know if all taco bells are like this, but I was the only cashier on my shifts so when it got really busy nobody else would help, it was only me. That is harder to get used to.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It's fast food.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Trainer  in  Saint George, UT
    Former Employee - Team Trainer in Saint George, UT

    I worked at Taco Bell for more than a year

    Pros

    It's good to work here if you can't find a job anywhere else or if you're a teenager. Work goes by fast and is fairly easy to pick up.

    Cons

    If you work night shifts, your sleeping schedule will get messed up. It can be fairly stressful if the store is running a skeleton crew. The smell of the store sticks to you, pretty basic of fast food jobs, though.

    Advice to ManagementAdvice

    Treat your employees well and you'll have a good time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stressfull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager  in  Houston, TX
    Former Employee - Assistant General Manager in Houston, TX

    I worked at Taco Bell full-time for more than 5 years

    Pros

    Good Salary if you're experienced, decent benefits, 2 weeks paid vacation, and free meals. Get to meet a diverse set of people.

    Cons

    50 hour minimum work week. You will be working more than 50 hours if you want to make all the customer metrics that corporate sets upon you. Constant staff turnover. Nothing you can do about that because most people quit because they find better paying jobs. Most regular employees start at minimum wage. Constantly filling in for call offs and people quitting. Upper management always on your rear about meeting metrics.

    Advice to ManagementAdvice

    Better pay for employees. This will alleviate the constant staff turnover and save money on training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    More negatives than positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook  in  Jacksonville, FL
    Former Employee - Cook in Jacksonville, FL

    I worked at Taco Bell full-time

    Pros

    It's a good place to work at if you're just starting out, people who work hard are given more hours, you get 50% off on meals you buy on work days, hours can be flexible.

    Cons

    Pay is very low since they overwork you, and it can be understaffed, which means sometimes you have to do 3 man jobs, management/other staff members would normally hang around somewhere during rush hours to avoid doing work.

    Advice to ManagementAdvice

    Try not to have too many people talking or just hanging out during rush hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    What you'd expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Taco Bell part-time

    Pros

    Not too hard to catch on to the tasks required. Flexible hours based upon what you said you could do when you applied.

    Cons

    You have to watch A LOT of training videos. This can get really old reply fast, but at least you are paid while you are doing it and it's not something you have to do outside of work.

    Advice to ManagementAdvice

    I think training could be condensed a bit.

    Doesn't Recommend
  11.  

    Great co-workers, but no so much from some of the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager  in  Sacramento, CA
    Current Employee - Shift Manager in Sacramento, CA

    I have been working at Taco Bell full-time for more than a year

    Pros

    Enjoyed working in a fast paced food service job, with opportunities to show your willingness to work hard and highlight your strengths. Work hard and show you could manage your time and others as well, and there was a fair amount of job security.

    Cons

    No encouragement or leadership encouraging personal growth, trained/worked towards manager title early on in working for Taco Bell. Waited to sit down for the training from my area coach for over a year, and took another 6 months after that to finish the process and get my title and manager uniform. Work/life balance was hard at times, along with dealing with many employees not showing up or calling out.

    Advice to ManagementAdvice

    Make sure training and promotions go by at a good pace, ensuring that employees that work hard to make the company/store run more efficiently and productively.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for Taco Bell? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.