Talbots
3.0 of 5 277 reviews
www.talbots.com Hingham, MA 5000+ Employees

Talbots Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.0 277 reviews

                             

73% Approve of the CEO

Talbots CEO Lizanne Kindler

Lizanne Kindler

(45 ratings)

45% of employees recommend this company to a friend
85 Employee Reviews Back to all reviews
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    Store management and associates have kept this organization's heart beating through some very difficult times.

    Store Manager (Former Employee)

    ProsGood benefit package for full-time employees.
    Excellent merchandise discount.
    Thorough training and reasonable advancement opportunities.
    Generally very nice co-workers and customers.
    Above-average wage for entry-level part-time retail employees.

    ConsSo many changes in company leadershilp, direction, and policy have created confusion and uncertainty.
    The company's top-down organization style limits local input and ignores customer feedback.

    Advice to Senior ManagementValue and solicit store-level input.
    Know your customer and exceed her expectations.

    No, I would not recommend this company to a friend

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    Good Experience while Working Through College

    Sales Support Associate (Former Employee)

    ProsFlexible scheduling, perfect while working my way through college. The store managers have strong customer service and selling skills. Co-workers are generally willing to switch shifts with you or pick up a shift if you need them to, which I always appreciated. This job helped me become more outgoing and confident working with customers and responding to unknown situations, which is a transferable job skill I use every day in my career. I was able to grow while working here, becoming a member of the brand moment team for new store sets, and also taking a lead sales support role. After graduation, I interviewed for a full time role as an assistant manager, but did not get an offer.

    ConsAs in all customer service roles, the customers can be very mean, cranky, negative, and unappreciative.

    Yes, I would recommend this company to a friend

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    Good Job But expectations change daily

    Store Manager (Current Employee)

    ProsTalbots really loves its customers and is working hard to return the brand to its former status.

    Co workers from a family atmosphere and really care about one another.

    ConsThere is no work life balance. Part time associates expected to have open availability but some weeks may get scheduled only 5 - 10 hours.

    Unrealistic expectations around individual metric performance.

    No merit increase or even cost of living increase for years. No incentive.

    Not required to wear the clothes but punished by DM when not.

    Advice to Senior ManagementMake Work Life balance a priority.

    Understand that associates cannot be 100% dedicated to a part time job

    Financial incentives, especially without any pay increase.

    No, I would not recommend this company to a friend

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    Great heritage

    Anonymous Employee (Former Employee)

    ProsFormer execs were outstanding in their leadership

    ConsNew execs have been very rough in sales field

    Advice to Senior ManagementCare more about your people

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    Great place to start not the place to get where you're going...

    Sales Associate (Current Employee)
    San Marcos, TX

    ProsGood pay and employee discount, good learning experience although training is rushed, loved my coworkers, definitely a flexible work schedule and the program they use for scheduling is good.

    ConsThe hours are not reliable, management hires people on constantly and that results in pay checks that you can't live on. Quality of product is definitely getting worse while product price is increasing! They don't hire from within and don't give raises to sales associates.

    Advice to Senior Managementdon't over hire and realize people don't just work here for the employee discount (they actually have to make a living).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Employed at talbots 2.5 years

    Anonymous Employee (Former Employee)

    ProsWork life balance and bonus

    ConsDisengaged employees, little upward mobility

    Advice to Senior ManagementEmpower employees to make decisions

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    • Culture & Values
           
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    Employees either stay for 1-2 years or 20-30 years

    Database Marketing Specialist (Current Employee)
    Hingham, MA

    ProsThe work is steady and manageable, and managers support flexibility in hours distribution. It is easy to get a half day for last minute appointments, which can be a blessing.

    ConsNot much room for growth within departments. Talbots has been closing many stores and letting many employees go at corporate. It is not unheard of for emails to go through one day and bounce back the next because someone has been cut without warning. Territorial management does not promote a team atmosphere, and job insecurity promotes a tendency towards micromanagement.

    Advice to Senior ManagementAllowing employees to rely on each other and trust good workers to do good work.

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    Good culture but still unstable

    Co-Manager (Current Employee)

    ProsThe fact that the Company is developing opens the door for advancement.

    ConsInstability. In 3 years with the Company, I've worked under 2 SM's, 4 DM's, 2 RM's, 3 VP's and 3 CEO'S. This revolving door in leadership brings constant changes, leaving store teams with the feeling that the left hand doesn't know what the right is doing. This is the only place I've worked where there is more turnover in Corporate than there is in the stores.

    Advice to Senior ManagementListen to and trust your store-level leaders. We are the boots on the ground, hearing first hand feedback from our customers about product and promotion. That said, please also understand that Outlet is a separate entity from Retail.... different product, different promotions, different customer, different traffic, different trend. It is OKAY for Outlet to have different processes and operations. Instead Outlet is often trying to translate processes that aren't designed for us, feeling like an afterthought within the Company rather than a valued, thriving Division.

    Lastly, across the board wage freezes are not good for morale. We've all accepted them for years because the Company was in the ICU... we understand that the Company is still recovering, but you should reward those associates who are leading the way toward a better financial future. It's much harder to swallow a wage freeze when we're driving double digit Company and looking at our store-level profitability. Reward tthe teams who are succeeding ... fyi: we don't believe for a minute that the wage freeze is being applied to everyone equally... are middle management and Corporate associates getting our raises again?

    No, I would not recommend this company to a friend

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    Talbots

    Associate (Former Employee)
    North Atlanta, GA

    Pros- pay
    - customer relationships
    - hours
    - somewhat flexible scheduling

    Cons- aggressively competitive environment even though there's no commission
    - managers change often

    Yes, I would recommend this company to a friend

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    Sales Associates asked to end shift when traffic is slow.

    Sales Associate (Current Employee)

    ProsHave loved the Brand for 50 years.

    ConsDifficult to get part-time hours.

    No, I would not recommend this company to a friend

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Talbots – Why Work for Us?

Our Company Talbots is a multi-channel retailer of women's classic apparel, shoes and accessories. We're known for providing gracious service and a quality selection of timeless wardrobe essentials designed to fit women… Full Overview

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