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Pros – Competitive benefits
Kind colleagues that share the same opinion and have good intentions.
Cons – Lack of resources/proper employee training
No Management Training
Does Not Uphold to compensation as agreed upon with Offer. Be sure to ask a lot of questions before signing - especially if in a full or partial commission-based position.
Poor Forecasting resulting in Operational failures, overwhelming staff.
The theme around the office is it can't be done because of "system limitations" and "inadequate system infrastructure". Adding more bodies instead of correcting root cause is the bandaid.
TalentWise has overcomplicated everything to offer boutique customer service which tailors to very small businesses. With Enterprise accounts that are now onboard, level of service is no longer sustainable. Especially with a new SaaS vertical which is causing more heartache than seems worthy due to aforementioned reasons.
Advice to Senior Management – Assign a budget for training and resources - a knowledge-base that is reliable, up to date, and accessible for all employees. Include an org-chart for proper internal escalation path.
Have regular "Coffee with Bill" sessions where the CEO (or COO) meets random employees throughout the organization across multiple teams to collect feedback. The employees know their job best and can provide concerns that, if listened to, TalentWise can take in and look to improve.
Find more rewarding ways to recognize performance! There are no awards ceremonies, no big events that really recognize success stories of an individual or big wins.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2 people found this helpful
Pros – I am glad Intelius outsourced most of their call center. My direct boss Aaron Katz was awesome. They came around with a snack cart each Monday, provided free soda and coffee, and had fun potlucks.
Cons – Eating like that while working in a crappy call center will make you fat. The QA people and upper management had a chip on their shoulder and used intimidation methods, rather than boosting employee morale.
Advice to Senior Management – Get a better job, the owners of Intelius are just scam artists, and wont let employees defend themselves when customers are abusive on the phone.
1 person found this helpful
Pros – -Benefits are very good
-Pay is good, but can vary wildly based on how well you negotiate
-Customer service was pretty good
Cons – -The CEO and the parent company's (Intelius) poor reputation was a road block when trying to close sales
-Upper management is very detached and unaware from what is happening in the field
-Sales Manager is very inexperienced and lacks the polish and professionalism required when dealing with both partners and prospects; at times having him on a call was flat out embarrassing
-While service was good, at times they lack the expertise needed in this type of industry
-Marketing was weak and does not listen to sales
Advice to Senior Management – Coach your managers, especially when the manager has no leadership experience. Perform a 360 so you can have a candid assessment of what is happening within your sales group.
No, I would not recommend this company to a friend