TalentWise

  www.talentwise.com
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TalentWise Reviews

Updated Mar 12, 2014
All Employees Current Employees Only

3.9 10 reviews

100% Approve of the CEO

TalentWise CEO William R. Kerr

William R. Kerr

(7 ratings)

67% of employees recommend this company to a friend
3 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Hoping to see a decline become an incline

    Anonymous Employee (Current Employee)

    ProsCompetitive benefits
    Kind colleagues that share the same opinion and have good intentions.

    ConsLack of resources/proper employee training
    No Management Training
    Does Not Uphold to compensation as agreed upon with Offer. Be sure to ask a lot of questions before signing - especially if in a full or partial commission-based position.

    Poor Forecasting resulting in Operational failures, overwhelming staff.
    The theme around the office is it can't be done because of "system limitations" and "inadequate system infrastructure". Adding more bodies instead of correcting root cause is the bandaid.
    TalentWise has overcomplicated everything to offer boutique customer service which tailors to very small businesses. With Enterprise accounts that are now onboard, level of service is no longer sustainable. Especially with a new SaaS vertical which is causing more heartache than seems worthy due to aforementioned reasons.

    Advice to Senior ManagementAssign a budget for training and resources - a knowledge-base that is reliable, up to date, and accessible for all employees. Include an org-chart for proper internal escalation path.
    Have regular "Coffee with Bill" sessions where the CEO (or COO) meets random employees throughout the organization across multiple teams to collect feedback. The employees know their job best and can provide concerns that, if listened to, TalentWise can take in and look to improve.
    Find more rewarding ways to recognize performance! There are no awards ceremonies, no big events that really recognize success stories of an individual or big wins.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    TalentWise Sr. Corporate Recruiter responded to this review

    Mar 21, 2014

    Thank you for your feedback and suggestions, we appreciate your input. As we continue to grow, here are some areas that are evolving at TalentWise.

    TalentWise is implementing new infrastructure
    ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Glad they outsourced to India!

    Customer Service Representative (Former Employee) Bothell, WA

    ProsI am glad Intelius outsourced most of their call center. My direct boss Aaron Katz was awesome. They came around with a snack cart each Monday, provided free soda and coffee, and had fun potlucks.

    ConsEating like that while working in a crappy call center will make you fat. The QA people and upper management had a chip on their shoulder and used intimidation methods, rather than boosting employee morale.

    Advice to Senior ManagementGet a better job, the owners of Intelius are just scam artists, and wont let employees defend themselves when customers are abusive on the phone.

    TalentWise Sr. Corporate Recruiter responded to this review

    Mar 27, 2014

    This response is posted under the wrong company. We are not Intelius, we are TalentWise. Nor are we a subsidiary of Intelius. We became independent from Inome in May/June of 2013. Additionally, we ... More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    A mixed bag

    Director of Sales (Current Employee) Bothell, WA

    Pros-Benefits are very good
    -Pay is good, but can vary wildly based on how well you negotiate
    -Customer service was pretty good

    Cons-The CEO and the parent company's (Intelius) poor reputation was a road block when trying to close sales
    -Upper management is very detached and unaware from what is happening in the field
    -Sales Manager is very inexperienced and lacks the polish and professionalism required when dealing with both partners and prospects; at times having him on a call was flat out embarrassing
    -While service was good, at times they lack the expertise needed in this type of industry
    -Marketing was weak and does not listen to sales

    Advice to Senior ManagementCoach your managers, especially when the manager has no leadership experience. Perform a 360 so you can have a candid assessment of what is happening within your sales group.

    No, I would not recommend this company to a friend

    TalentWise Sr. Corporate Recruiter responded to this review

    Mar 27, 2014

    Since this review 3 years ago our company, TalentWise, has spun off from its parent company Intelius. The upper management team as well as the managers and teams representing sales, service and ... More

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