Teavana

  www.teavana.com
  www.teavana.com

Teavana Reviews

Updated December 18, 2014
Updated December 18, 2014
330 Reviews
2.8
330 Reviews
Rating Trends

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Teavana CEO Andrew T. Mack
Andrew T. Mack
103 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

63 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent company, great product, moving forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    Great atmosphere, excellent product and training

    Cons

    Lower than retail rate salary

    Recommends
    Positive Outlook
  2.  

    Fun, be prepared to learn! High sales pressure, eased some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in San Jose, CA
    Former Employee - General Manager in San Jose, CA

    I worked at Teavana

    Pros

    Great place to work if you like to learn. If you learn and follow the sales process it can be very fun. Use to have high sales pressure, changed some with Starbucks turnover.

    Cons

    High pressure to make sales goals

    Advice to ManagementAdvice

    Spend the time to teach your employees that want to learn and they will do well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Training, OK company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Team Lead in Strongsville, OH
    Former Employee - Visual Team Lead in Strongsville, OH

    I worked at Teavana full-time (more than an year)

    Pros

    Free tea on the job is awesome. The training is top-notch. You'll learn a lot about tea, health, and sales techniques. Co-workers are almost always super fun friendly and driven people.

    Cons

    The pressure to sell and standing at the sample station is awful sometimes. I mean, really awful.
    There is an incredibly high turnover rate, so even if you're up for a promotion, if you get a GM, branch or regional manager, they probably don't have the same agenda as your previous management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing environment and product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Teavana

    Pros

    Great product, good discounts at Starbucks and Teavana, learn fast paced retail,

    Cons

    Not competitive pay, rocky transition to starbucks, losing original philosophy of what the tea drinking exoeriencing is

    Advice to ManagementAdvice

    Less micromanagement, don't compare top volume to low volume- each store is unique.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Do you like tea?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Tulsa, OK
    Current Employee - Assistant General Manager in Tulsa, OK

    I have been working at Teavana part-time (more than an year)

    Pros

    All the tea you can drink
    Very friendly people
    Good discounts on tea and product
    Free pound of Starbucks coffee a week
    Lots of people interaction

    Cons

    They changed health benefits
    High turnover rate in employees
    Inflexible schedules
    No sick days
    Not allowed to be "full time"

    Advice to ManagementAdvice

    Let the managers had a little slack on sales, it's very difficult to run the store and be top sales at the same time

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Pros

    You get to work in a calm environment and learn about/sample lots of tea. You can discuss tea and tea accessories with people all day. If you hit your sales goals you can get a small bonus.

    Cons

    You start at minimum wage and even if you get a sales bonus it doesn't add much. Your sales goals can be unreasonably high- it was common that no one in my store hit their sales goals. Sometimes they wanted you to sell in a way that felt exploitative of the customers.

    Advice to ManagementAdvice

    Pay your employees more

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good product, aggressive sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Teaologist in Willow Grove, PA
    Former Employee - Sales Associate/Teaologist in Willow Grove, PA

    I worked at Teavana part-time (more than an year)

    Pros

    Good company, strong work life balance, training is a long process for sales associate but honestly it is not bad.
    Free tea while at work
    Good discount
    Easy to sell product

    Cons

    Aggressive sales technique
    Makes working with customers feel uncomfortable
    They make you say things about the products that can be misleading

    Advice to ManagementAdvice

    Store managers were good however, the vertical nature of the company makes policies seem to be implemented harshly

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Work hard and get promoted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead
    Current Employee - Team Lead

    I have been working at Teavana part-time (less than an year)

    Pros

    I've been working at my store for a little over a month and I've already been promoted to Team Lead. The upper management expects a lot from you but if you do your best you'll be just fine! The employee discount is generous and extends to Starbucks as well! Plus you get unlimited tea while working so you can try anything you want!

    Cons

    Sales process described in the training manual can seem a bit pushy, you just have to adjust it to your personal sales style. There is also a rather steep learning curve compared to other retail jobs but on the job training makes things easier.

    Advice to ManagementAdvice

    I would like to see a more consistent training program implemented; with the right tools anyone can succeed at Teavana!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I've worked for Teavana for a long time. Lots of changes, but overall trying to give the customer a positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Teavana full-time (more than 5 years)

    Pros

    Tea! Just relaxed the sales process to make it more service oriented and not just sales, so less intense and much more enjoyable for both the partner and the customer. Great discount, benefits and ability for advancement.

    Cons

    Although change is a good thing, sometimes an implemented change needs to time to develop and affect. Changing processes, focuses, bonus structure, bonus parameters without a chance to work out any kinks can sometimes be frustrating.

    Advice to ManagementAdvice

    Communication! Keeping your people in the loop and asking for their input makes for a more loyal and consistent area or region.
    Not feeling the need to 'spy' on your people to make sure they are doing their job. That makes it appear you don't trust them and they will always feel on edge. Hits morale too.

    Neutral Outlook
    Approves of CEO
  11.  

    New Concept, Lots of Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Chicago, IL
    Former Employee - Shift Manager in Chicago, IL

    I worked at Teavana full-time (less than an year)

    Pros

    Free Tea while working, Store Manager was very flexible when scheduling. New concept tea bar so lots of great tea fusions and drinks to try. Good pay and good Starbucks benefits.

    Cons

    New concept Tea Bar so processes are very hit and miss. Training while covering a lot of the drink preparation and sales aspects was non existent when it came to management training. A lot of micromanaging from outside the store.

    Advice to ManagementAdvice

    Better training on the management aspects for Shift Managers.

    Recommends
    Positive Outlook
    No opinion of CEO

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