TechTeam Reviews

Former Employee – worked at TechTeam full-time for more than 3 years

Pros – Techteam is a great place to learn to be an Implementation Specialist. The travel is very nice, especially in the beginning.

Cons – You are paid a daily rate, and some of those days can be extremely long (think 24 hours plus). There is little opportunity for career movement either up or laterally. You can be gone from home for an extremely long time; for example, I was on the road 118 days straight at one point. If you are on a long assignment, you are not paid for the weekends if you do not work on them, yet you are stuck in the hotel where you are doing your installation, usually without a rental car.

Advice to Senior Management – Address the problem of work-life balance. Also, I would suggest offering a rental car on sites longer than one week.

No, I would not recommend this company to a friend

Current Employee – been working at TechTeam

Pros – I graduated with a rather poor GPA in May 2009 when the economy was at it's worst and TechTeam took me in, so for that I am thankful. I work on a client site but have some of the best coworkers you could ask for. I never have had to work much overtime so the work/life balance is pretty good, though that may vary contract-to-contract.

Cons – Vacation policy blows big time. It's based on an accrual basis and you get 1.3 hours of sick and 3.67 hours of vacation every pay period. Basically it takes 3 months for you to get one day of sick leave and a month a half for one vacation day. The pay is well below average for my position (other people who graduated in my class make about 15K more a year then me in other companies).

Advice to Senior Management – Pay your employees more and overhaul the vacation policy. I'm probably on one of the better contracts so take a look at those and model others after it.

Current Employee – been working at TechTeam

Pros – education, salary and holiday parties

Cons – management and their salaries are too high

Advice to Senior Management – holidays

No, I would not recommend this company to a friend

Current Employee – been working at TechTeam

Pros – TechTeam is a good stepping stone company. There are some opportunities throughout the company but after a while, you will want to take your experience and just move on. Pay scales are about average

Cons – The Southfield office is depressing. No one smiles and they rarely talk to each other. Techs look like robots on the phone. Senior management seems disconnected and arrogant. It's just not a fun place to work.

Advice to Senior Management – The best way to have employees think outside the box, is not to have them in a box to begin with!

No, I would not recommend this company to a friend

Former Employee – worked at TechTeam

Pros – - You will have the opportunity to try out several different positions within the company, providing you experience with a range of different peoples, corporate environments, and technologies.

- Depending on what position you hold, you will probably find yourself in a casual, familiar, close-knit working environment. If you are competent, you will form quick friendships with the other competent people who occasionally grace the company. If you're NOT competent, you will probably enjoy playing video games and drinking with the many other people like you who work there.

- They do have benefits (health/dental/vision insurance, 401(k), etc.). I can't speak to how great they are, but they're definitely there.

- Things are pretty flexible. They are usually willing to work with you if you have child-care issues, school commitments, family engagements, and so on.

- They do at least try to instill some sense of community. The company organizes team sports and other group activities and they offer community-service opportunities.

Cons – - The company is VERY poorly managed. There is little to no communication between different teams, there are frequently misunderstandings about benefits, and the people in charge of empowering the grunt workers are the least qualified for the job. Decisions that affect the core everyday business are made by people so far removed from that aspect of the company that they have no concept of what they're really doing. Budgets for the different teams are confusing and frequently too small.

- The company has no concept of priorities or focus. People who are good at their jobs but have made a few mistakes like having minor attendance issues are dismissed, while others who are outrageously incompetent and should never have been hired in the first place are let to stay on and on and on and on.... Management is constantly looking for solutions to problems that don't exist, while outright ignoring those that clearly do.

- Equipment provided is of poor quality (with only a few exceptions). Most of the computers are old and slow, to the point where it directly impacts the work being done. Small, cheap accessories like optical mouses are hard to come by. Even the furniture is shoddy, with broken chairs and desks being quite common.

- Competence and ability have no value. Anybody who can tell the recruiter what "RAM" is or how to save a Word document can get hired, and someone being let go because they're later found to be technically unskilled is an incredibly rare, almost nonexistent, occurrence. Training and documentation are also totally inadequate, which only exacerbates this problem.

- Pay is far below the market average.

Advice to Senior Management – Listen to your employees! Obviously you can't run the entire company based on the gripes of the "lower-level" workers, but their input surely should be considered. When you have the entire body of technicians complaining about the same things over and over and over and over, it is a clear sign that something is broken.

Also, pay more, or offer incentives for more skilled technicians. Paying $15 an hour instead of $11 might sound more expensive, until you consider that if you were hiring people who were actually WORTH $15, you would be paying LESS of them.

Former Employee – worked at TechTeam full-time for more than 7 years

Pros – Nice working environment, friendly coworkers, good work/life balance in the European office

Cons – almost no opportunity for career movement, low salaries, numbers are more important than people and quality of work, previous senior management seemed to be completely disconnected from the reality, the situation is getting better now

Advice to Senior Management – more professional training, benefits or bonuses for extra work

No, I would not recommend this company to a friend