Ted Baker London
3.1 of 5 32 reviews
www.tedbaker.co.uk London, United Kingdom 1000 to 5000 Employees

Ted Baker London Reviews

Updated Apr 30, 2014

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3.1 32 reviews

                             

75% Approve of the CEO

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Robert Breare

(12 ratings)

62% of employees recommend this company to a friend
3 Employee Reviews Back to all reviews
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    The worst retailer I've worked for!

    Sales Associate (Former Employee)
    Dallas, TX

    ProsCute clothes.
    Hiring store manger was awesome.

    ConsNew manger took over who was clueless. This company overworks and under pays because you do everything. There's never enough time in the day to finish your tasks. They give you a position and never explain what the duties are. They try to frame it as a specialist position which is a cop out position so they can put a huge workload on one person so they don't have to deal with it. The discount stinks and the district manger is always down mangements throat. They have no idea what's going on or how to make a schedule or who works when. They Have no compassion for anything or anyone.

    Advice to Senior ManagementLearn how to communicate and make a schedule. Give reasonable tasks and lift your team up. Hire other than part time. Lift up and coach your team. Never assume people know things. Tell them!

    No, I would not recommend this company to a friend

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    Worst job I've ever had!

    Supervisor (Former Employee)
    London, England (UK)

    ProsClothes discount (75% but lots of rules including not being able to choose without two other members of staff approving your choice! And also limited depending on your hours), meeting new people, learning about cuts and fabric quality (but this is from finding out that Ted Baker's quality has seriously dropped in the last three years, ask any customer)

    ConsThey will pay you the absolute minimum they can legally get away with and give you a false "specialist role" to convince you that you're important but it's actually a lot more work for the exact same money, problems stem from head office, the lack of organisation is incredible, very much like a cult in the respect that they have the "School of excellence" and constantly berate employees for not being more "Ted", anyone with an education knows it's a trick companies use to make less advantaged people feel like they're important and part of something but the shine wears off very quickly. All promises made but never kept, glass ceiling system in that if you're good in your retail position the highest you can go is manager after +3 years from sales assistant. Nepotism regarding office positions. Also sexist in the sense that emails are continually sent out telling managers to ensure their staff are in full makeup and heels all day, all weekend which of course meant colleagues constantly having bad backs and pain from running up and down stairs all day. If it was a luxury brand with high pay it's understandable but Ted Baker really is just upper high street like French Connection at best.

    Advice to Senior ManagementLISTEN TO YOUR CUSTOMERS AND STAFF!! Profits have gone up because quality control has been drastically cut and this is evident from all the recalls of products and customer returns. Also not offering a refund policy for a faulty product in this day and age is ridiculous and says everything about the way the company just sees customer's as idiots with cash to burn, they never care about the customers we've met who really work to afford something

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Waste of time - choose a more exclusive brand for experience.

    Supervisor (Former Employee)
    London, England (UK)

    ProsDiscount of 75% on uniform, but high cost originally anyway, can meet some wonderful colleagues, good beginner training on fashion, can be fun at times if you have a good manager and team.

    ConsRotas done on very short notice, hours and times changed often at last minute (which is ILLEGAL in the UK!), very poor quality of clothing that becomes very apparent from working there (mainly weak polyester/cheap cottons that tear easily, you only have to read customer reviews to know this),no commision but huge targets, huge staff turnover leading to unreliability and constant miscommunication, promotions come with basic raise for a lot more tasking, lack of middle management organisation.

    Advice to Senior ManagementSales had already drastically fallen when I had left and this was blamed on staff not making effort not on quality of product, lack of refund policy leads to constant arguments between staff and customers, customer service is neglected due to overloading of tasks on staff, giving customers gift cards is a surefire way to keep money and quickly lose a faithful customer, loyal customers have refused to do business again over one refused refund. Listen to what your staff and customers tell you as they're your eyes and ears!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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