Ted Baker London

  www.tedbaker.com
  www.tedbaker.com

Ted Baker London Reviews

Updated August 19, 2014
Updated August 19, 2014
41 Reviews
3.3
41 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Raymond Stuart Kelvin
2 Ratings

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA

    I have been working at Ted Baker London full-time (more than an year)

    Pros

    Beautiful clothing and great discounts

    Cons

    Very unfair policies if inside of department store. Was fired for being overweight which was quoted by the general manager. Way to much paperwork to fill out for just a sales person

    Advice to ManagementAdvice

    If Ted Baker is within another store where they pay commission, even if they sell your clothing, then your employees should be paid commission as well

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    The worst retailer I've worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX

    I worked at Ted Baker London

    Pros

    Cute clothes.
    Hiring store manger was awesome.

    Cons

    New manger took over who was clueless. This company overworks and under pays because you do everything. There's never enough time in the day to finish your tasks. They give you a position and never explain what the duties are. They try to frame it as a specialist position which is a cop out position so they can put a huge workload on one person so they don't have to deal with it. The discount stinks and the district manger is always down mangements throat. They have no idea what's going on or how to make a schedule or who works when. They Have no compassion for anything or anyone.

    Advice to ManagementAdvice

    Learn how to communicate and make a schedule. Give reasonable tasks and lift your team up. Hire other than part time. Lift up and coach your team. Never assume people know things. Tell them!

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Waste of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Ted Baker London full-time

    Pros

    They really try to involve you in their products ie. where the inspiration comes from and how you can style a customer to look 'Ted'. They give you a journal so you can take notes which is handy for referring to. Genuinely nice, well made products so sales targets were usually pretty realistic and achievable. You also get paid every two weeks which is good.

    Cons

    30 hour contracts at minimum wage, meaning obscenely poor annual salary despite selling products worth, on average, about a hundred pounds a piece. This results in a high turnover of staff and means that everyone is contantly learning which seems to give senior members of staff a lot more work to do. The uniform discount is generous but you are only allocated a certain amount you can use that on which is less generous. If you imagine working four or five days a week and having to buy products that are one hundred pounds a piece you'll soon see the allowance the give you doesn't go very far, in which case you would be expected to spend more of your own money to cover the cost. Even if you did manage to stay within the allocation you still end up spending a fair amount on your uniform which, because of the poor wages, ends up being quite a big chunk of your first wage. A huge focus on appearance, wanted you to plaster (and i mean PLASTER) on the make up every day and wear high heels on saturdays (even though this is obviously the busiest day of the week and you will be running around like mad). They say that customers come first but actually a lot of silly rules are imposed which means customers are left waiting around. They have also only just began offering refunds if a customer wishes to return something, before this it was only an exchange or gift card which I actually think is pretty disgusting. It left 'the little people' working in the stores to enforce a shameless policy obviously chosen by someone much higher up intent on holding onto sales rather than the effect this would have on the companies reputation. This has been fixed now but certainly made for some uncomfortable conversations and extremely dissatisfied customers when I was there. In addition, I felt I was treated unfavourably when I handed my notice in.

    Advice to ManagementAdvice

    I believe offering better salaries would solve a lot of your problems, give people something to stick around for. You have a lot of passionate members of staff working in your stores but i don't believe you suitably reward them for their efforts or really care about them. Basically, become a company with a soul.

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Dull.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Assistant
    Former Employee - Retail Assistant

    I worked at Ted Baker London part-time (less than an year)

    Pros

    -opportunities for training (sometimes)
    - 75% discount for uniform

    Cons

    -three month probation until till training, meaning you have to send customers to other staff member
    -unnecessary focus on apperance
    -when quiet, you have to repeatedly clean
    -obsession with bad service, leading to poor customer service
    -minimum wage for a job where they expect you to really care; about meeting data capture takings targets ectra. and where you have to offer a highly skilled sales and service experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Worst job I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)

    I worked at Ted Baker London full-time (less than an year)

    Pros

    Clothes discount (75% but lots of rules including not being able to choose without two other members of staff approving your choice! And also limited depending on your hours), meeting new people, learning about cuts and fabric quality (but this is from finding out that Ted Baker's quality has seriously dropped in the last three years, ask any customer)

    Cons

    They will pay you the absolute minimum they can legally get away with and give you a false "specialist role" to convince you that you're important but it's actually a lot more work for the exact same money, problems stem from head office, the lack of organisation is incredible, very much like a cult in the respect that they have the "School of excellence" and constantly berate employees for not being more "Ted", anyone with an education knows it's a trick companies use to make less advantaged people feel like they're important and part of something but the shine wears off very quickly. All promises made but never kept, glass ceiling system in that if you're good in your retail position the highest you can go is manager after +3 years from sales assistant. Nepotism regarding office positions. Also sexist in the sense that emails are continually sent out telling managers to ensure their staff are in full makeup and heels all day, all weekend which of course meant colleagues constantly having bad backs and pain from running up and down stairs all day. If it was a luxury brand with high pay it's understandable but Ted Baker really is just upper high street like French Connection at best.

    Advice to ManagementAdvice

    LISTEN TO YOUR CUSTOMERS AND STAFF!! Profits have gone up because quality control has been drastically cut and this is evident from all the recalls of products and customer returns. Also not offering a refund policy for a faulty product in this day and age is ridiculous and says everything about the way the company just sees customer's as idiots with cash to burn, they never care about the customers we've met who really work to afford something

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Waste of time - choose a more exclusive brand for experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)

    I worked at Ted Baker London full-time (more than an year)

    Pros

    Discount of 75% on uniform, but high cost originally anyway, can meet some wonderful colleagues, good beginner training on fashion, can be fun at times if you have a good manager and team.

    Cons

    Rotas done on very short notice, hours and times changed often at last minute (which is ILLEGAL in the UK!), very poor quality of clothing that becomes very apparent from working there (mainly weak polyester/cheap cottons that tear easily, you only have to read customer reviews to know this),no commision but huge targets, huge staff turnover leading to unreliability and constant miscommunication, promotions come with basic raise for a lot more tasking, lack of middle management organisation.

    Advice to ManagementAdvice

    Sales had already drastically fallen when I had left and this was blamed on staff not making effort not on quality of product, lack of refund policy leads to constant arguments between staff and customers, customer service is neglected due to overloading of tasks on staff, giving customers gift cards is a surefire way to keep money and quickly lose a faithful customer, loyal customers have refused to do business again over one refused refund. Listen to what your staff and customers tell you as they're your eyes and ears!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Ted Baker London? Share Your Experiences

Ted Baker London

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.