TeleTech Reviews

Updated April 8, 2015
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152 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
93 Ratings

152 Employee Reviews

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  1. customer care

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The training was thourough, and the trainer was nice

    Cons

    Did not pay me for over a month, lied about my job description they trained me the entire time doing one thing then the day I went to production I did something completely different. There is a lawsuit because others have dealt with these as well

    Advice to Management

    You need to be more ethical

  2. Helpful (1)

    Absolutely terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to work with interesting people and the pay is good.

    Cons

    The pay isn't worth all of the crap you have to deal with. They draw you in by telling you they are flexable and that they actually care about you. I worked there for three years and it caused me so much stress i got headaches daily.

    Advice to Management

    start caring about your employees. Giving out cupcakes once a month does not make up for the fact that almost everyone who works there dreds coming in to work.

  3. Helpful (1)

    Not a job to live on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative

    I have been working at TeleTech part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You have the ability to work from your home office.

    Cons

    Rapidly shifting schedules with less than 48 hours notice, lack of adherence regarding own policies, Unreliable Team Leads, Dishonest scheduling practices, not paying for sales commission's as promised. Very poor pay scale, dishonest hiring practices, and inconsistent managers.

    Advice to Management

    Remove inept managers, which is 95% of team. Adhere to best business practices, replace all current managerial staff, and keep promises stated during interview process. BE HONEST in transactions, and treat you employees as PEOPLE, and not as if they are worthless.

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  5. Poor management at all levels. Work Force management is horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Support in Asheville, NC
    Current Employee - Product Support in Asheville, NC

    I have been working at TeleTech

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule, great schedule for at home workers

    Cons

    Management is poor to say the least.

    Advice to Management

    Get a better WFM Department.

  6. liar liars liars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL

    I worked at TeleTech part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    work from home only, don't have to leave home still can get foods stamps because they gave us 4 hours a week for weeks

    Cons

    They fire you stating the calls have dropped, but the same day the sent 43 of us mandatory confidential emails and to call this number. We did and csr manger stated, the call volume dropped then 10 mins after firing us we get calls from them that they need us to work extra hours. Meaning call volume had not dropped. Wages of 8.50 per hour, no benefits at all is clearly public assistance is need to eat.

    Advice to Management

    learn to value work@home associates with 100% reliability like all 43 of us u fired for new hires nesting.

  7. Helpful (1)

    A company that proclaims that "people are its greatest asset", yet treats their employees like disposable cattle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Denver, CO
    Former Employee - Operations in Denver, CO

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home is the ONLY positive.

    Cons

    Low pay. No raises. Lack of competent leadership. Lip-service in place of transparency and integrity. Hypocritical & questionable business practices to "save money". They will use you for all that you're worth while demanding that you prove yourself to the company, and once your usefulness has run its course, or if the upper management needs to fund another golf vacation or executive bonus, you are dropped like a bad habit without any notice, compassion, or respect.

    Advice to Management

    You are all greedy & incompetent. Perhaps if you actually invested in your employees, showed a shred of loyalty and appreciation, and worked with those "beneath you", you might actually create a work environment that is a positive one for all involved instead of creating an uncomfortable aura of fear where anyone that speaks out about things that need to change gets conveniently laid off/fired/let go.

  8. Sucky job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ari, IN
    Current Employee - Customer Service Representative in Ari, IN

    I have been working at TeleTech

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    At home work can be nice and easy

    Cons

    Dumb expe tTions. Too many requirements for a place that is so disorganized

    Advice to Management

    No need to go here they will not listen anyway

  9. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent in Columbia, SC
    Current Employee - TeleTech @ Home Agent in Columbia, SC

    I have been working at TeleTech

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing good came from working here

    Cons

    Every single thing. Horrible company.

    Advice to Management

    Stop lying about everything

  10. Run for the hills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They paid you if you were that desperate unfortunately.

    Cons

    Treated you like a child. Poor pay, on top of that if you were a top performer they would likely promote their friends over you.

    Advice to Management

    Learn to lead, give top performers opportunities for growth. Otherwise good luck keeping anyone competent.

  11. Helpful (4)

    Such great potential, such dismal realities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at TeleTech full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absolutely confounding, but for some reason exceptionally talented people work here. If you like an environment with constantly changing priorities (many times they change daily) and having to be in a rush to deliver unrealistic services in unrealistic time frames and then having to go back and fix the half baked implementation, the TeleTech is the place for you.

    Cons

    Dysfunctional leadership more concerned with getting their bonuses or covering their posteriors than doing the right thing or taking care of their most valuable resource - the people who make everything actually work -. Below market pay for knowledge workers. Reviews technically are called "Performance" reviews, but are in actuality little more than a popularity contest.
    A whimsical CEO who rants about saving money.. right up until he latches on to a tech industry buzz word and then lets everything else suffer because he wants a new toy. Oh yeah this is also the guy who turns around and blames everyone for not giving him his toys as fast as he wants because he is so far out of touch with the realities of how his company works that it's just beyond amazing.

    Advice to Management

    Ditch stack ranking.. just about every fortune 100 company that tried it, ditched it.. why are you folks so slow to get a clue?
    Stop rewarding (e.g. giving absurd raises) people who resign
    Maybe listen to the folks you hired to do a job? Novel concept (especially for TeleTech) but you might learn something.. like how to be functional, proactive and save some of those all so precious penny's you complain about not wanting to spend.
    The C level folk aught to consider getting to know the people who do the real work... maybe get out of your comfy office chair and take a walk amongst the troops. Right now I'd bet that 90% of the staff local to their offices have never even had one word spoken to them.. like maybe a thank you for working 70 hours a week, forgoing family time and their own health, just to deliver on unrealistic expectations.

    Leadership is a concept that has eluded so many at this organization that one can only pity the comically deluded VP's and above. To quote one Senior executive "I don't care about the people, they're just numbers on a ledger as far as I am concerned, we can and always do just get more"

    I'd love to see each and everyone of them step off their high horse and just try... just try for a single week, to meet the requirements they so blindly expect the employees to meet.

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