TeleTech Reviews

Updated May 26, 2015
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164 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
97 Ratings

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)

Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Pros and Cons

164 Employee Reviews

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  1. Helpful (1)

    Terrible Company. Currently being sued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can ignore the three weeks of training because all they will do is go off on personal tangents in between taking a full hour to personally check everyone has the right screen up.

    Cons

    They will say you have 30 hours to start. You have actually have 8.

    They are currently being tried in a class action lawsuit for not paying people.

    Their programs and servers do not work. Ever.

    Advice to Management

    Shut it down.

  2. Helpful (1)

    This company will chew you up and spit you out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HP Laptop Support Agent in Springfield, MO
    Former Employee - HP Laptop Support Agent in Springfield, MO

    I worked at TeleTech full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Pay was OK for a call center.

    -The month long training period was essentially 2 free paychecks. I worked tech support and they were teaching us stuff that you should know to even get considered for that job.

    Cons

    - They'll lie straight to your face. This happens mostly during the interview process and the training process. In my case, it was about sales and my work schedule

    - Incompetent management. It almost seemed that tech support managers were picked based on their sales prowess rather than their ability to provide good customer care.
    -Work schedule. I worked 2:30 PM-11:45 PM Thur-Mon. I had no free weekends. I had absolutely no social life. To add to that, the prospect of getting a better schedule was slim as they wouldn't work with me on that at all even after I was told they would during my interview. 3 people from my training class had to quit when they got their schedules.

    -Sales. The absolute worst part of the job. When I was hired, I was under the impression that 95% of my job would be support. Sales would just be a friendly competition, but wouldn't affect my scorecard. I was dead wrong. I was required to make about $14 per call in sales.

    -Rules & Regulations. I couldn't bend the rules for anybody. They threatened to fire me because I helped out a customer with a software problem on his laptop when he was only one day out of warranty. I spent $0 on the customer and about 10 minutes of time to make him happy (and possibly a repeat customer) and they threatened my livelihood because of it.

    Advice to Management

    -Don't lie to prospective employees.

    -If you hire someone for a support role, don't force them to sell stuff to customers. In my case, most of the customers I talked to were already irritated that his/her laptop wasn't working. Having to sell to someone that isn't happy with the product is extremely difficult.

  3. Helpful (1)

    Turn and burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at TeleTech full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    They hire anyone that can pass the background and drug test. "Butts in setas" is their moto.

    Cons

    They change your schedule on a whim and traet everyone like they are replaceable. pay in low and morale is even lower.

    Advice to Management

    Get management that actually knows how to manage people instead of always promoting the best agent... they were agents for a reason and aren't always qualified to manage people.

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  5. Helpful (1)

    ok for a part time gig

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    Work from home, pretty ok pay for part time kid in college looking for another job

    Cons

    no overtime, no full time, favoritism is rampant

    Advice to Management

    allow for better pay and more growth

  6. This Company rengs on their hiring contracts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Englewood, CO
    Current Contractor - Anonymous Contractor in Englewood, CO

    I have been working at TeleTech as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I know better now than to trust Teletech with the financial sayfty of myself or my family after they reneged on a hiring contract

    Cons

    I was offered a job with Teletech through Dziomba & Associates, Inc. in March and signed an employment agreement including all the HR and tax deduction paperwork and faxed it to including all the HR and tax deuction paperwork Dziomba & Associates on April 5, 2015.
    Two days before I was supposed to start Teletech reneged on the job offer after terminating a Project Manager for the project I was hired to work on. This had nothing to do with me or my job performance or my actions as I was never allowed to even start my first day of work.
    After a month of waiting I called Teletech to get more information about the situation. A hiring manager confirmed that they did hire me but that the project was on hold for an unknown time and he was not sure when or if the project would start up again. He advised me not to wait and continue looking for employment elsewhere. He stated that if I found other employment and the project started up again that it would be a loss for Teletech and that he was impressed with my resume and skills.
    Before I accepted the job with Dziomba & Associates and Teletech I had two job offers. I turned down a job comparable in pay to work for Dziomba & Associates and Teletech with the assurance from the recruiter that I would be starting the job on the same day that I would have started the other job I turned down.
    After Dziomba & Associates and Teletech reneged on the signed job offer it has left me searching for another job and struggling to make ends meet. And I am left with only apologies from both Dziomba & Associates and Teletech.
    My experience and recommendation to anyone interested in this company, they cannot be trusted with anyone’s financial safety or the financial security for anyone’s family in the form of employment.
    If you are in a situation where you are deciding between working for Teletech and other opportunity the other opportunity is the safer option. Because Teletech has reneged on signed contracts and might do to you what they have done to me and leave you with nothing but an apology, continued unemployment and financial struggles after you signed an employment agreement contract with them.

    Advice to Management

    Keep your contractual agreements

  7. Helpful (1)

    csr agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hopkinsville, KY
    Former Employee - Anonymous Employee in Hopkinsville, KY

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the people- coworkers are good people for the most part. Breaks arent really monitored all that tightly and some TL's atr awesome!

    Cons

    Cannot get bonus money promised to save your life!Worked 20 hours ot and due to that number, I was to receive 250.00 bonus money and got 0!

    Advice to Management

    Follow up n pay money correctly or your doors in Ky. will be closed for good! Word to the wise! I've had to report them. I worked hard and was a great employee! They rewarded me with not paying me. They misrepresented and lied!

  8. Helpful (1)

    Unreliable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OHIO in Cleveland, OH
    Former Employee - OHIO in Cleveland, OH

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Company to work for if you need to work from home.

    Cons

    For a Company servicing customers having technology issues their IT systems are not good enough.

    Advice to Management

    Don't promise what you cannot deliver to your employees.

  9. horrible place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hopkinsville, KY
    Former Employee - Anonymous Employee in Hopkinsville, KY

    I worked at TeleTech full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None worth ever mentioning about

    Cons

    Unorganized, unprofessional, horrible communication, hires horrific individuals

    Advice to Management

    Get real people to work there

  10. Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Kalispell, MT
    Former Employee - Customer Service Agent in Kalispell, MT

    I worked at TeleTech full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You get to stare at a computer in your grey cubicle all day.

    Cons

    Cubicles, taking calls in a call center, being berated by customers constantly, no windows, and poor workplace conditions.

  11. Helpful (2)

    A shadow of its former self

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Denver, CO
    Former Employee - Team Lead in Denver, CO

    I worked at TeleTech part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Helpful Team leads coaches and co-workers. All have great attitudes. Amazing attitudes considering the problems the company has at upper management levels.

    Cons

    Poor forecasting of project durations. Poor utilization of experienced personal. One of the lowest paying firms in the business. Very mercurial policies, they change at the drop of a hat. I would never recommend this company to anyone at any level of employment.

    Advice to Management

    Better forecasting for project duration.


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