TeleTech
3.0 of 5 500 reviews
teletechjobs.com Englewood, CO 5000+ Employees

TeleTech Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.0 500 reviews

                             

57% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(274 ratings)

53% of employees recommend this company to a friend
91 Employee Reviews Back to all reviews
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Worst company to work for

Automotive Customer Service (Former Employee)
Phoenix, AZ

I worked at TeleTech full-time for less than a year

ProsI have nothing good to say about this company.

ConsThe pay is crap for what you have to deal with on the phone to the customers. You get yelled at 10 times more then the average customer service jobs. I would never recommend this company to anyone. The supervisors dont care or the managemnet. If you upset the customer its your fault. Some of the dealers are just plan rude

Advice to Senior Managementgot nothing to say

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Does not treat its employees well.

Anonymous Employee (Former Employee)

I worked at TeleTech full-time

ProsGiven TeleTech's global reach, the company provides the opportunity to engage in international work.

ConsTeleTech does not treat its employees well. Compensation is generally below market and management routinely lets employees go.

Advice to Senior ManagementTreat people well and you will have better loyalty, less turnover and, correspondingly, greater results.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not Great

TeleTech (Former Employee)
Springfield, MO

I worked at TeleTech full-time for more than 5 years

ProsLittle chance for professional growth

ConsPay vs Work does not equate

Advice to Senior ManagementResign

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Great job for a teenager who still lives with their parents

Tier I Agent (Former Employee)
Phoenix, AZ

I worked at TeleTech full-time for less than a year

ProsYou can advance quickly only because people can't stand it anymore and quit

ConsStarting pay is too low. After insurance and taxes are taken out, the end result is a tiny paycheck

Advice to Senior ManagementDon't let the helpers who are in the training classes wear their slippers. Don't let helpers who make rude comments to people who are in training such as "all beauty and no brains", or "are you really asking me that question?"

No, I would not recommend this company to a friend

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Not a career move.

Anonymous Employee (Current Employee)

I have been working at TeleTech full-time for more than a year

ProsPay is competitive but benefits are not. There are smart, talented people on several teams. Many are not fully leveraged.

ConsLack of leadership at the very top. Company is paralyzed by indecision and keeps changing direction. Decision by committee mentality with lack of ownership and accountability for making real progress. No clear career growth. Minimal focus on growing managers so many, many bad practices in place. Culture of secrecy, poor internal communication, bullying tactics used by many senior leaders are allowed to continue despite continued loss of talent. This is the most unhealthy corporation I've ever encountered.

Advice to Senior ManagementSee above. Someone needs to take some leadership, make decisions, put a plan in place, name owners and hold people accountable or the company will continue to lose to competition.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Teletech is not a good workplace

Call Center Agent (Current Employee)
Greeley, CO

I have been working at TeleTech full-time for more than a year

ProsBetter than no job at all.

ConsHiring process is "burn and turn" Turnover is ludicrous
Management style is "carrot and stick" All stick, no carrot.
Expectations and responsibilities change continuously with no additional recompense.
No written employee manual. No printed pay statements
No written policy and procedures.
W2 is late [legal?]

No, I would not recommend this company to a friend

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Going downhill, fast

Anonymous Employee (Current Employee)
Englewood, CO

I have been working at TeleTech full-time for more than a year

ProsThe have underground parking. Depending on the division you are in, there is a chance you will be pretty independent when it comes to oversight.

ConsUpper management likes to bad mouth ObamaCare saying "well YOU all voted for this so now you will get it." Your personal politics should not be used against the employees. The company healthcare plan is awful, some people won't take a job at TeleTech because the health care is so bad. The operating leadership likes to randomly changes things on the whim.

The IT department likes to delay purchasing licenses for a month or two which is stupid. Lets be unproductive for months to delay buying that license. The cost in savings is lost 10 fold in productivity.

Advice to Senior ManagementAdvice to the shareholders is to get rid of the operating leadership, they are stuck in the days when call centers made tons of profit although now software is replacing those people.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Pure Insanity and disregard for employees

Anonymous Employee (Current Employee)

I have been working at TeleTech

ProsIf you want an ever changing, bi-polar management group and never knowing anything beyond that day, TeleTech is the place for you

ConsPay is subpar
Sr. Management and C Level management are so out of touch with their employees that is borders on pathetic
Sending jobs off shore
Management inspired and encouraged political infighting

Advice to Senior ManagementListen to your employees without taking revenge on them at every turn. There's a reason you can't keep talent

No, I would not recommend this company to a friend

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Once great company which lost it's vision

Anonymous Employee (Former Employee)

I worked at TeleTech full-time for more than 8 years

ProsExcellent career progression, but only at the expense of your soul. While BPO is a difficult business to begin with, this company's inability to invest in the welfare of it's employees results in massive turn over. This, in turn, results in great opportunities for the poor saps left behind to move up the ladder.

ConsToo many to fully divulge. There is an extremely caustic and dysfunctional culture within the organization that starts at the top and permeates to the very core of the business.

Advice to Senior ManagementWalk the walk, don't play sycophantic toady to Ken and his flights of fanciful prognostication. He is killing the business he once loved out of sheer stubborness

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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This is a place to work while you look for somewhere else

Agent (Former Employee)
Springfield, MO

I worked at TeleTech full-time for more than 3 years

Prosthe bare minimum pay necessary for the industry, and the people that work there are great and some of the best who often just hit a rough patch.

Consthe management acted constantly to demean and demoralize the agents viewing there agent as there product and treating them as completely disposable the corporate culture was completely toxic

Advice to Senior Managementrefocus on the agents

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TeleTech reviews and ratings — including employee satisfaction and approval rating for TeleTech CEO Kenneth D. Tuchman. All 91 reviews posted anonymously by TeleTech employees.