TeleTech
3.0 of 5 552 reviews
www.teletech.com Englewood, CO 5000+ Employees

TeleTech Reviews

Updated Jun 25, 2014
All Employees Current Employees Only

3.0 552 reviews

                             

56% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(291 ratings)

53% of employees recommend this company to a friend
89 Employee Reviews Back to all reviews
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    Only if you're looking for short term employment.

    Customer Service Representative (Former Employee)
    Phoenix, AZ

    ProsGood benefits, great site director, occasion Pay-for-performance incentives.

    ConsHours aren't very flexible, call handling times are far too strict, no room for growth, your job is not secure at all. If this company has one bad quarter, they will pull the rug out from under you with no warning and move your job to another state where it's cheaper to employ people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It's not for everyone

    Customer Service Representative (Current Employee)
    Morgantown, WV

    ProsThe paid training was a good perk, About a month's worth of paid training before you actually go out to the call floor. There was actually a pretty good health care plan for job. You got automatic pay raises the longer you were there all the way up to $10/hour then there was a cap. There was a big break room with all kinds of vending machines for your lunch hour.

    ConsYour scheduled lunch and breaks were different every single day and if didn't adhere to the exact schedule, you would have to flex it past your shift to make up for lost call time. You were always monitored. Had to follow a strict code of conduct when speaking to customers, who are sometimes very irritable. And it's not hard to violate that code of conduct in my experience. In order to be promoted to a different department that has nothing to do with the call center floor, you have to start with taking the calls first. Everyone that works there and has been promoted to a higher position that doesn't have to take calls has taken calls before.

    Advice to Senior ManagementNeeds to have a higher wage compensation. Having a bank for a client is a lot more difficult than other clients.

    No, I would not recommend this company to a friend

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    Great people, low salary

    Customer Service Representative (Former Employee)
    Springfield, MO

    ProsGreat people to work with. Local management great.

    Consworks shifts can change constantly. Pay is stagnant. Opportunities for advance slow or not at all

    Advice to Senior ManagementGlobal management needs to share more that is going on with local management and empolyees

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    I used to love coming to work

    Anonymous Employee (Current Employee)

    Prosbenefits for FT - and absolutley nothing else at this point

    Consflexibility, pay v.s. responsibilities, unrealistic expectations for workload, hour restrictions with work load that exceeds time frames, stress, adequate support, adequate technology

    Advice to Senior ManagementImprove your technology used in the at home sector. Far too much productivity and production time is lost due to completely resolvable technical issues caused by using outdated systems that don't have proper across the board support.

    We are laying off good employees due to their technology being too advanced for the outdated XP based systems. Stop promoting people to jobs supervising sites that they are unfamiliar with - this is causing issues across the board with unrealistic expectations based on management teams that are not experienced in the @home working environment.

    I used to love my job here - and rave and reccomend this company to anyone who would listen. however after the recent changes over the last year to how it is operated myself and others - including new hires are unable to see this as a good career option. If Teletech continues on this course they will find themselves in the position convergys was 3 years ago where they found it nearly impossible to recruit quality employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Definitely not a career

    Geek Squad Technical Support Representative (Former Employee)
    Springfield, MO

    ProsGreat co-workers
    Easy work
    Pay is pretty competitive
    The equipment that they provide is pretty up-to-date and in pretty good condition
    IT department can usually quickly solve any technical issues that you have internally

    ConsManagement provides little to no feedback
    Expectations are unreasonably high for sales conversion percentage
    Shift bids are frequent, meaning that you cannot count on a steady schedule

    Advice to Senior ManagementRealize that turning over 50% of your employees every year is indicative that there is a problem somewhere

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unreliable, unwilling to help, and rude

    Customer Service Representative (Current Employee)
    Springfield, MO

    ProsBest reason to work here is for the pay and how many times shift bids come out.

    ConsPay tops out after two raises. Can only get your raises under certain circumstances they do.not tell you. Flexible to them means you have no life and no family. Do not care about your priorities and family. Cafeteria workers are rude and ignorant. Other management are the same way with not caring and being rude.

    Advice to Senior ManagementCare about your workers and their lives. People will stay for a company that cares and will work not only harder but more. You might see your turnover rate decrease in a great way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    One of the worst employers ever

    CSR2 (Former Employee)
    Lorain, OH

    Prosdecent pay and hours and benefits

    Consdoes not care about mental stability of employees, upper management is to engrossed in there outside life and brings it to work, not stable employment always in fear of losing your job because they do not carry good report with clients, training is sometimes subpar at best,

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great for learning, low on people value

    (Former Employee)

    ProsLearned every day. Had opportunity to work for global company and with some very smart people. Dynamic culture, fast paced, never bored. Benefits were great until Jan 2013. Pay was competitive, but you do the work of many people to earn it, and sacrifice any semblance of a life.

    ConsPeople are very low on the list of priorities at TeleTech. No matter what they say, the truth is that people are cattle to them, and completely replaceable. Churn and burn environment that wants to hire people for the lowest price point possible. Any program that might change that perception is usually cut in one of the 10 budget crises each year. No loyalty - I have seen people who dedicated years of their lives and made great personal sacrifices get kicked out the door and spit on in the process. They have no grace, and most of the people running the company, including the CEO are unkind and unethically focused on their $1 million paychecks. They change just for the sake of change, not to add any real value, and they churn through so many people every year that it is really difficult to gain momentum or traction. Success = sucking up to your new SVP/VP of the day and staying off Ken's radar, and usually throwing other people under the bus in the process.

    Advice to Senior ManagementSenior management never reads these things so it's pretty much a waste of time to give them any advice. They think they know it all, and are slaves to the CEO's whims, which are many and frequent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Seasonal work from home Employee

    Post Purchase Support (Former Employee)
    Charlotte, NC

    ProsSave gas on commuting and ability to work from home

    ConsTrainers are unprofessional and unorganized. They teach you nothing because the training is total chaos, anything learned will be on job. Team leads change constantly and you receive no one on one assistance for team leads only emails and maybe a instant message. Numerous system issues that go unresolved and company has no solution other than to sit on hold waiting for ASD for 5 or more hours..literally! Compensation is extremely low with no hopes of a raise, but the work requirements and expectations for performance is high. There is no regard to employees need for hours, they use you when call volume is high and when call volume becomes slow (which it will) you can expect them to MTO (mandatory time off) you every shift.

    In all, teletext is not a good company to expect to make a career move. Maybe a good source for additional income only if you have a full time job and a spouse. Because the cost of lights/internet required for the job is more than the income you will bring home!

    Advice to Senior ManagementManagement really need to re-think the pay scale they offer. Look at the cost it takes for employees to work from as well as the requirements you require of employee and most of cost of living. Who wants to work for a company for 3 years and make the same wage!!!

    FYI.....you get what you pay for.

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    1 person found this helpful  

    Mis-hire

    (Former Employee)
    Englewood, CO

    ProsGreat corporate building/location. The building is great, and their planned extras are nice (kids days, outdoor BBQs, yoga classes, walking group, etc.)

    ConsManagement & Supervisors have a lack of communication between themselves.
    You're asked to work way more hours than needed due to communication breakdown between managers and supervisors and lack of pre-planning by them.

    Advice to Senior ManagementI was mis-hired for a job and have no idea why I was hired to do something completely different than what I was interviewed for. Don't act surprised when people struggle to do a job when they were interviewed for something else entirely different than what you are actually going to ask them to do.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TeleTech reviews and ratings — including employee satisfaction and approval rating for TeleTech CEO Kenneth D. Tuchman. All 89 reviews posted anonymously by TeleTech employees.