TeleTech Reviews

Updated October 17, 2014
Updated October 17, 2014
626 Reviews
2.8
626 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
322 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 71 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 21 reviews)

More Highlights

106 Employee Reviews Back to all reviews

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  1.  

    Sr Principle Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Account Manager in Denver, CO
    Current Employee - Principal Account Manager in Denver, CO

    I have been working at TeleTech full-time (more than 5 years)

    Pros

    Great associates to work with

    Cons

    Long Work Hours; No raises; Stack Ranked

    Advice to ManagementAdvice

    Don't force stack ranking on employees who are assets to the company. This forces the employee to look elsewhere for employment and increases your attrition. New Core values were rolled out to the company in August of 2014 and from my opinion most of the management team in the IT realm don't know how to use them. I am not sure they even have the skills to use them in some cases.

    Promotions are suppose to be posted for everyone to apply for, but special favoritism applies if you are part of the "good ole boys club" and in the smokers group. The IT management does not support their employees and all the work efforts they put into their job. 60 to 70 hour work weeks should not be the norm. Most of the dedicated employees who have stayed with TeleTech enjoy what we are doing, but hate the fact that we are "average" employees and stack ranked against other employees.

    Employees get ridiculed by one upset customer complaint for months and continuously in the review process beginning you review rating a "average" or "below average" when in actuallitiy the employee has s0provide many other "wins" for the company.

    Employee's don't mind working long hours when they enjoy their job; however, it should not be the norm every week. Showing appreciation; saying "good morning"; saying thank you for you efforts; doing group functions to build team unitiy; There is no "team" in anything they do. Management is only out for their own gain and they don't care who they step on climbing up the ladder. Then they wonder why their entire staff has turned over.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Contractor Teletech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructional Designer in Englewood, CO
    Former Employee - Instructional Designer in Englewood, CO

    I worked at TeleTech as a contractor (more than an year)

    Pros

    Big Company and got to travel

    Cons

    To many layers of corp structure.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Beware the petty politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Morgantown, WV
    Former Employee - Anonymous Employee in Morgantown, WV

    I worked at TeleTech full-time

    Pros

    upper management on site is great

    Cons

    bureaucracy and petty politics people try to bring you down so they can move up

    Advice to ManagementAdvice

    Listen to your local management, don't jump to term, go back to a development culture instead of a negative terming environment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Phoenix, AZ
    Former Employee - Team Lead in Phoenix, AZ

    I worked at TeleTech full-time (more than an year)

    Pros

    There are a lot of "front-end" support and process systems, giving the impression that the company has it all together. As well, there are employees in management tiers with both time and trackable career advancement paths that give one hope that this is a good place to be, one where you too can make these advancements and continue to elevate your career as you contribute to a growing business.

    Cons

    The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).

    Advice to ManagementAdvice

    Listen more, to your own people, and learn to better utilize the information they provide. The people with boots on the ground hear and see everything that happens, and it does't take much for them to compile a big picture of problems as they evolve. As a company, we were almost wholly client-focussed, and tended to ignore workplace truths versus client perceptions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A great environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ

    I have been working at TeleTech full-time (less than an year)

    Pros

    They accept people for who they are and they try their best to make you feel a part of the team

    Cons

    It is a call center. There are a lot of pressures.

    Advice to ManagementAdvice

    They need to stop taking away our tools

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It is all about the profit - ratios do not match workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at TeleTech full-time (less than an year)

    Pros

    Loved the experience of working from home. They do have the technology for work at home training and operational support. Global company and working with people all over the world gives a new dimension to diversity. The partnerships with this company are solid.

    Cons

    So fast paced does not allow for true development of the seasonal worker. Although work/life balance is discussed, this company micro-manages and requires filling out reports for the sake of filling out reports which requires hours of work beyond the normal 8 hour day. Meetings are sometimes not productive as there is very little empowerment provided to the middle management. The Executive Management is sometimes so far removed from the Seasonal worker that it takes an act of Congress to effect change. The Executive Management level believes a meeting, a plan and a spreadsheet should resolve all issues without the consideration of the customer. If you are on Salary - you will work many hours.

    Advice to ManagementAdvice

    Empower and put trust in your middle management. Inspect what you expect, however do not micro-manage your teams to death. Fix your ratios to match actual workload. Get a reporting team for each partner. Do not expect your Managers to create excel spreadsheets like experts. If you hire management from the outside - provide at least a 2 month lead in time to allow learning of all Teletech process and select a mentor buddy system to work side by side with a similar role prior to launching/ramping their own project. Be sure projects are scoped properly prior to beginning.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    My career with Teletech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer
    Former Employee - Network Engineer

    I worked at TeleTech full-time (more than 5 years)

    Pros

    I enjoyed working with all of the fellow Teletech employees.
    There was never a dull moment during my tenure with Teletech; always interesting.

    Cons

    I started out as a local site IT person and advanced to a Data Network Engineer on the national level.
    Teletech decided to move all US senior IT jobs to include Firewall, Data Network Engineers and Server Operations personnel to the Philippines for cheaper labor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Misrepresentation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Minion in Phoenix, AZ
    Former Employee - Minion in Phoenix, AZ

    I worked at TeleTech full-time (more than an year)

    Pros

    Paid training, met some nice people, who were the first to go.
    That says much about the flavor of the company. They were upfront that the position was $10 an hour and there would be no raises but possibilities of other compensation.

    Cons

    Misrepresentation, favoritism. Can't afford to pay for or use benefits if you are a single person. This is not a self supporting job unless bonuses were guaranteed. Worklife balance does not exist. If you have kids, you better have guardianship ready to assign to someone you trust because your shift will not accomodate your childcare, school or medical needs.

    Advice to ManagementAdvice

    Pay a decent wage, treat people like you want them to stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lots of improvements needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Amherst, OH
    Current Employee - Anonymous Employee in Amherst, OH

    I have been working at TeleTech full-time (more than 3 years)

    Pros

    very close to my house -
    met some pretty nice folks-
    gave me a second chance of working after being laid off for more than a year

    Cons

    IT systems do not operate as the were intended -
    getting answers to questions is like jumping thru circus hoops-

    Advice to ManagementAdvice

    listen to the employees - we have given multiple suggestions for improvement - treat all locations as equals

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at TeleTech as a contractor (less than an year)

    Pros

    Not a hard job for the length of time, which was for the tax season

    Cons

    No communication between employees and management.

    Advice to ManagementAdvice

    Need to communicate effectively, employee needs to access to you

    Doesn't Recommend

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