TeleTech

www.teletech.com

TeleTech Reviews

Updated January 26, 2015
Updated January 26, 2015
720 Reviews
2.8
720 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
349 Ratings

Review Highlights

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Highlights

119 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    It's a shame working from home can be so stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chat Representative in Denver, CO
    Current Employee - Chat Representative in Denver, CO

    I have been working at TeleTech

    Pros

    Chat agent customer service- fun helping customers and great to be doing so behind a computer, as I have major social anxiety.

    Cons

    Very low paying job
    Bad organization. Schedules being changed on days off without any notification causing you to miss shifts and be labeled as a no call no show.
    Being forced to work another position when your position is slow. I did not accept this job offer to speak to customers through voice due to my major anxiety issues yet I am being called out by name to do so in front of all the other agents by very argumentative upper-staff.
    Job offers will not include everything they will require you to do on the job, be very aware of that.

    Advice to ManagementAdvice

    Don't waste your time and money training people for a job and then ask them to do something completely different once in production.
    Configure some kind of automated email to be sent to employees so they are aware when you change their schedule while they are off. The systems we are required to log into to "come to work" take quite a bit of time to load and get into and some of us have second jobs and lives other than checking our schedules every moment of every day.
    I am currently seeking other employment as are a lot of my fellow trainees because of these issues.
    I work from home but this thing wanted me to enter a city, I will not be entering my own so Denver Colorado is where they are based out of.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Bad Management/Not stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    Great co-workers
    Pay was OK
    Benefits were decent

    Cons

    Job always laying off
    No room for growth
    No pay raises
    Faulty equipment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Teletech work@home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Mobile in Jacksonville, FL
    Current Employee - Geek Squad Mobile in Jacksonville, FL

    I have been working at TeleTech

    Pros

    It a real job, biweekly pay, no one micromanagement over your shoulder, no working inches from a co workers

    Cons

    I'm feeling taking advantage of. I started out pps and was transferred to geek squad making 8.50 when they are making a minimum of 9.00 up to 13.00 per hour.

    Advice to ManagementAdvice

    Increase pay, if not many will go to convergys@home for 10.00 per hour or dialog for starting 9.00 plus bonus or centry link @home for 10.50 per hour...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horribly unprofessional management and employees seem to be a secondary concern.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Paducah, KY
    Current Employee - Customer Advocate in Paducah, KY

    I have been working at TeleTech

    Pros

    Reasonably easy work for a rather low wage.

    Cons

    Unrealistic expectations for employees while at the same time poor management, complete lack of communications with employees. Most of the emphasis is put on you doing your job while those in charge seem to care little if at all about pay issues, communicating with employees or any semblance of a professional work place.

    Advice to ManagementAdvice

    You folks running this company need to keep promises to your employees as far as pay issues go. All that wonderful stuff you constantly bombard people with about living life well, etc, etc, is rather hollow when your pay system is operated at a far less than professional manner. You expect people to arrive on time, never miss a day, but yet never apologize for failing to provide Pay for performance bonuses up to 3 months late and failing to even send out regular pay on time. Don't use the word professional when you don't come even close to the word adequate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    On-site jobs may be okay, but do NOT work @Home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent
    Current Employee - TeleTech @ Home Agent

    I have been working at TeleTech part-time (more than 5 years)

    Pros

    I hear that Teletech is a great company to work for if you work onsite. And working from home does have its perks, too. No commute, you can work in your pajamas, somewhat flexible scheduling, most of the people are easy to work with. There are some opportunities to advance or move to other projects, or "advance" to roles like Team Lead or Chat Coach or work in the training department. They do have live chat or phone techs to help with most tech issues and they give you a list of system requirements for your computer so you can see if you qualify.

    Cons

    Using your home PC, you are at the mercy of the whims of technology. As an agent, you have to use your own PC (team leads, trainers, and some higher-up employees get company-issued computers) and basically anything that goes wrong with it is up to you to fix. . .you do not get paid for down-time even if it is due to tech issues. A lot of common programs, like antivirus, do not work with the company software and they just might screw up your personal computer with the company software that they make you install. If they say you have to buy some additional modem or router or update software or uninstall software, you have to do it on your own time at your own expense and if that doesn't solve your tech issue and you still can't work, they may just decide to fire you even if you've worked there for years, have good metrics and attendance, even if the tech issue is something on their end they will never admit to it.

    Advice to ManagementAdvice

    Regardless of what "studies" say that claim employees value "appreciation" over "monetary bonuses or incentives," those studies are a lie. People want to be rewarded when they do good work. It's good to know you're appreciated, but those words are hollow when the employee doesn't even have a chance at getting a little bonus incentive for going above and beyond.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Health Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Insurance Agent in Melbourne, FL
    Current Employee - Health Insurance Agent in Melbourne, FL

    I have been working at TeleTech full-time (less than a year)

    Pros

    Salary of $13.00 per hour. Company will pay for you to get health insurance license, before and during season. 5 weeks of paid training. seasonal work, but can get transferred to other accounts if you sell. Does pay on time.

    Cons

    Good job if you don't have better options. Continuous pressure to sell insurance or sent home. Unprofessional in many ways. High turnover.

    Advice to ManagementAdvice

    Consider developing people who can grow with the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    on the fence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech part-time

    Pros

    decent pay and hours if you have no life. I would recommend this job to someone who pretty much has no life and can work whatever times dictated by the company.

    Cons

    they will promise you one set schedule and then completely go off the schedule you agreed to work.They will give you negative marks if you're not able to work the hours outside of your agreeded upon schedule. part time work but must work 36.5 hours a week at times, they refuse to go up to 40 hours so they can avoid paying full time benefits to employees. team leads have no effect with request if you have an issue.

    Advice to ManagementAdvice

    stick to the script and keep your promises when it comes to shift schedule and hours

    No opinion of CEO
  9. 1 person found this helpful  

    Not a good work@ home experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at TeleTech as a contractor (less than a year)

    Pros

    Seasonal work @ home position meaning no travel during the busy holiday time, paid training, part time, experience in virtual environment

    Cons

    No communication between employer and employee once season was complete they just took me off the schedule. Had to purchase the headset for $100

    Advice to ManagementAdvice

    Communicate with employees even if seasonal

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Very disappointed

    Current Employee - At Home Cust Service Representative
    Current Employee - At Home Cust Service Representative

    I have been working at TeleTech part-time (less than a year)

    Pros

    Work from home, no traveling

    Cons

    I was hired as a p/t customer svc rep for the holidays. I was originally told that I would be working 5 hours a day, 5 days a week. After being hired and going through training(not really training for the job, just setting up the computer), I was scheduled to work just 9 hours a week. After working just 1 hour, I was told that it was slow to punch out. I worked a total of 15 hours in my first two weeks of work. They are promising me that it will pick up. I would have found a different job if they were honest about the hours in the first place.

    Advice to ManagementAdvice

    Be honest with the employees about the work hours.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Bait and Switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Agent in Englewood, CO
    Former Employee - Chat Agent in Englewood, CO

    I worked at TeleTech part-time (less than a year)

    Pros

    Ample training time for positions. Hourly pay. Work from home.

    Cons

    Trainers are chatty, waste training time so when it's time to go live, agents are not always prepared. Tendency to hire for one position, then switch agent to another position. For example, hired for software installation and setup for a tax software company, then switched to actually assisting customers with doing their taxes; hired for Chat Agent position, then switched to Call Agent. Also, hired for late night hours, switched to afternoon hours.

    Advice to ManagementAdvice

    Be up front with your agents. Do not hire them for one position and switch them to another. Work out your scheduling before you hire for a specific schedule. People are interested because of the particular schedule listed or job duties, I thought I had found the perfect job, and then everything was turned around into something that wouldn't work for me. Retention would be much higher if these practices did not occur.

    Doesn't Recommend
    No opinion of CEO

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