TeleTech Reviews

Updated April 8, 2015
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5.0
97 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
73 Ratings

97 Employee Reviews

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  1. Featured Review

    Helpful (1)

    Absolutely love my job, life changing experience, comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I learned every day obstacles to apply to my career as well as my personal life. I truly feel like I belong here, the environment is comfortable and pleasing. My supervisors and coworkers are wonderful. You really have to apply yourself to this position but it is all well worth it and the outcome is the best reward.

    Cons

    The uncertainty of having a permanent status of our employment was the only downfall, but if you truly apply yourself and have a passion for this job then there are absolutely no worries.

    Advice to Management

    Possibly more thorough and hands-on learning applied during the 6 week training course but I'm sure new methods will take place next hiring season.

  2. Seasonal Tax Support Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Contractor - Tax Analyst in Memphis, TN
    Current Contractor - Tax Analyst in Memphis, TN

    I have been working at TeleTech as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent wages, pleasant work environment, not constantly on phone calls.

    Cons

    No benefits, seasonal (based on the client you are with)

    Advice to Management

    More advanced notice of when the ramp down process is beginning would be helpful for your seasonal employees.

  3. Love my job! It's like Family!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Specialist in DFW, TX
    Current Employee - Quality Assurance Specialist in DFW, TX

    I have been working at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home! Promotions if your willing to work for them!

    Cons

    Only Con is not enough permanent positions.

    Advice to Management

    Recognize the employees that truly want to work and care about succeeding with Teletech. Too many people just want a paycheck.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Been with them since 2012. Had the opportunity to be Seasonal Trainer and move from one project to another.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Cust Service Representative in El Paso, TX
    Current Employee - At Home Cust Service Representative in El Paso, TX

    I have been working at TeleTech

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay, benefits, seasonal opportunities and they now offer certification courses. Paid holidays. I have a great schedule.

    Cons

    Pay is ok for being able to work from home but it is very difficult to move up within the company or get raises.

    Advice to Management

    Allow for raises or opportunities to move up within the company.

  6. Great opportunities for advancement and promotion to upper management level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Tempe, AZ
    Current Employee - Manager in Tempe, AZ

    I have been working at TeleTech full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits. It's like I'm not even working but doing what I love to do.

    Cons

    The advantage is still with the person who's a type A personality.

    Advice to Management

    I would say delegate more responsibilities to people that want to be in management and make them floor leads.

  7. Helpful (1)

    The supervisors and chat coaches were extremely helpful and always looked out after their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Peoria, IL
    Former Employee - Customer Care Representative in Peoria, IL

    I worked at TeleTech part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I think Tele Tech was a great exprience, and the upper management always looked out for your best interest, including schedule changes, and employee questions. All employees got along really well as a pleasant environment. I would have never left if I didn't have a schedule conflict that caused me to give up my position.

    Cons

    The pay was somewhat low. I have worked seasonal a few times for Teletech, but at one employment stint for BOA campaing, ran into a very 'wicked' trainer, who singled persons out, spending the 1st 30 mins of class everyday talking about herself, and the new bedroom set she bought, etc, created a slideshow of herself & family for all to view, and treated certain individuals which were her 'unfavorites' in an almost verbal & pschyplogical abusive manner. It reminded me of someone who truly was disillusioned and somewhat crazy. . I find this inconsistent with Teletech's true professional track record. I was hoping justice would prevail, only to find out she shenanigans and forces her way to be everyone's pet trainer. No bad word was said about her, or the price would be paid. Send the loons back to custodial work at Kmart.

    Advice to Management

    Keep up the good work and warm proficient work environment.

  8. Helpful (1)

    Fun and exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Learn a lot. Great training. And just a fun atmosphere.

    Cons

    After each contract is over there is a period of being laid off and unemployment will be drawn. but, you will always get called back to work. it just might take a week or 2....

    Advice to Management

    Please call us back to work before the month of March is over. No contract means no bills are getting paid.

  9. Customer Service & Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Empire, CO
    Former Employee - Customer Service Representative in Empire, CO

    I worked at TeleTech full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work and life balance, loved this job!

    Cons

    Was laid off! Was told would get the opportunity to get hired on after the seasonal position. They told me that's how they hire you first as a seasonal employee and then hire you on? That's not what happened and that's not what was relayed when they laid us off after the holidays. I really loved this job and the people.

  10. Helpful (1)

    Definitely one of the Best Companies I have worked for from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - @Home Customer Service Representative in South Shore, KY
    Current Employee - @Home Customer Service Representative in South Shore, KY

    I have been working at TeleTech (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everything but the Pay
    Flexible Schedule
    Great Co-Workers and Supervisors
    Work from Home

    Cons

    The Pay, everything else is GREAT

    Advice to Management

    You need to be more competitive w your wages. People can't live off of what you pay.

  11. Helpful (1)

    Great at home agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent
    Current Employee - TeleTech @ Home Agent

    I have been working at TeleTech part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for extra cash.great training

    Cons

    Shift bidding can be inconvenient at times

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