Telefónica Reviews

182 Reviews
3.4
182 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
39 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 20 reviews)

  • Promote flexible working / allow working from home, where role permits (in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 9 reviews)

  • Lack of appreciation and work life balance (in 4 reviews)

More Highlights

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Treat colleagues unfairly, no training and no commission even though promised in interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  North Yorkshire, England (UK)
    Current Employee - Sales Advisor in North Yorkshire, England (UK)

    I have been working at Telefónica full-time for less than a year

    Pros

    Full time hours, get half an hour lunch break

    Cons

    Unrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to ManagementAdvice

    Think of ways you could improve, not be so negative, give staff propped training

    Doesn't Recommend
    Neutral Outlook
  2.  

    Incompetence on a Grand Scale. Dishonesty, Too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product  in  London, England (UK)
    Current Employee - Product in London, England (UK)

    I have been working at Telefónica full-time for more than a year

    Pros

    Very low expectations. Excellent health coverage in the U.S. Liberal work policies

    Cons

    The leadership is incredibly incompetent. They are totally out of touch with the markets they are supposed to serve and as a result this company has spun out failure after failure and continues to do so. The idea was digital agility and scale of a global telco. The reality is, agility of a global telco without any real businesses to justify the massive overhead. CapEx reviews are on a monthly basis, making it impossible to build anything. Sales targets are wildly inflated and sales models built without any real due diligence into a sector. Management is trucked in to oversee businesses that it has never touched and then doesn't even bother to learn about it. Recruiting practices are downright dishonest - promises are made that are not fulfilled.

    Advice to ManagementAdvice

    Shutter the place. Or clean house. It can't get any worse.

    Doesn't Recommend
    Negative Outlook
  3.  

    Sold all it's workers to Capita without as much as an apology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)

    I have been working at Telefónica full-time for more than 10 years

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to ManagementAdvice

    Why ruin a good company because you are in debt by outsourcing most of the operations?

    Doesn't Recommend
    Negative Outlook
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Researcher  in  Barcelona (Spain)
    Current Employee - Researcher in Barcelona (Spain)

    I have been working at Telefónica full-time for more than 3 years

    Pros

    The salary was ok, the rest sucked

    Cons

    The management style was extremely bad

    Advice to ManagementAdvice

    hire new people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    A company only for the tough-skinned or the aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator  in  Dublin, Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to ManagementAdvice

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Rat Race

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - System Administrative  in  Dublin, Dublin (Ireland)
    Current Employee - System Administrative in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The people the company does not realise the level of commitment form the staff

    Cons

    The rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to ManagementAdvice

    Value staff more and treat them like adults

    Doesn't Recommend
    Disapproves of CEO

Worked for Telefónica? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.