Telefónica Reviews

Updated August 30, 2014
Updated August 30, 2014
181 Reviews
3.4
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
39 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 20 reviews)

  • Promote flexible working / allow working from home, where role permits (in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 9 reviews)

  • Lack of appreciation and work life balance (in 4 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica as a contractor

    Pros

    - Good company to gain some experience

    - Employees get to enjoy a certain level of autonomy

    - Work environment is usually on the relaxed side

    Cons

    - Salaries are on the low end, which is the main reason turnover is so high

    - Training is major issue since they don't really have any training programs, everything is pretty much learn as you go

    - Many individuals in upper management positions are incompetent and/or unaccountable

    - Subcontracting actually decreases employee morale and leads to decreased employee performance

    - Company does not seem to value or respect formal education as much as they should

    - They promote based on seniority instead of skills, ability or education

    Advice to ManagementAdvice

    Correct some of the Cons mentioned above and all parties involved will benefit at the end.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    For a large, bureaucratic company it ain't that bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    Good pay and conditions, flexible expense policies, progressive for a telco

    Cons

    Still a telco. Large, cumbersome, slow. Run by financiers that know little about digital businesses

    Advice to ManagementAdvice

    Get rid of the old guard and inject new blood into your business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A little bit of caos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre-Sales Consultant  in  Miami, FL
    Current Employee - Pre-Sales Consultant in Miami, FL

    I have been working at Telefónica full-time for more than 3 years

    Pros

    Stable
    Nice people
    Freedom to take decisions
    Result oriented

    Cons

    Lack of processes
    No strategic planing at all
    Old fashion style of Management

    Advice to ManagementAdvice

    See the new market out there and get updated
    Please listen your people and treat them much better
    Define a real strategy and follow up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good Telecommunication company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Telefónica

    Pros

    Salary, Big Company, Spanish culture.

    Cons

    Bad administration, Old school boss. Need new vision

    No opinion of CEO
  6.  

    lots of collaboration and teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time for more than a year

    Pros

    GOOD HOURS and innovative digital business

    Cons

    limited opportunities to learn, things slowed by processes and seeking opinions

    Advice to ManagementAdvice

    be more open to taking risks and be more data focused. align internal practices to a lean digital decision making process

    Doesn't Recommend
    Approves of CEO
  7.  

    Restructure after restructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time for more than a year

    Pros

    Leading network (vs competitors), good packages, people focussed, great benefits, flexible working culture (e.g. work from home, hot desks), interesting mobile innovations, in-house training (including Telefonica University courses in Barcelona)

    Cons

    constant restructures (every 6-12 months), confusing strategy, disjointed local brands (i.e. collection of local networks O2, Movistar, Vivo, and not 1 single global company), growing culture of uncertainty, lots of middle managers but the senior management feel very distant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great place to work, excellent initiatives not so excellent execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Leader  in  London, England (UK)
    Current Employee - Store Leader in London, England (UK)

    I have been working at Telefónica full-time for more than 10 years

    Pros

    some really good perks, customer focus is key and people development is really important

    Cons

    staff matrix is very lean, doesn't match the footfall and this leads to many a poor experience for both staff and customers.

    Advice to ManagementAdvice

    be more sincere with your staff by recognizing them for their talents and not letting them get sidelined by 'favourites' who on many a occasion aren't as good or worthy to be promoted.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Telefónica full-time for more than 5 years

    Pros

    People, work life balance, great culture, global view

    Cons

    disorganised, bureaucratic, average benefits, wasteful

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    A company frantically searching for new business strategies and markets to enter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Architect  in  Slough, Berkshire, South East England, England (UK)
    Current Employee - Enterprise Architect in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time for more than 5 years

    Pros

    Very approachable people at almost all levels. Nice environments to work in. Not overly process driven. Opportunities to change departments and career orientation for those who take the initiative.

    Cons

    Now in a very mature market, the company is searching itself and struggles for a coherent strategy. Generally delusional about its ability to crack open new markets in a short time. A major re-org every 6 months (5 CIOs in 3 years). There is a tendency for preparing big strategies and presentations but in reality there is only ever an appetite for "low hanging fruit" and "quick wins" - The company does not have the stomach for real changes. Now operates within severe budget limitations for any project. There is a culture of "urgency" and changing direction. i.e. everything is always urgent, but then tends to take longer because of lack of planning or to be canned altogether because something else has become urgent. Culture of showing dedication by sending emails long after hours and immediate answers are increasingly appreciated or even expected.

    Advice to ManagementAdvice

    Stop being delusional about start-up projects and initiatives to enter new markets to save the company within a very short time span (although some of those initiatives are definitely worth trying). Instead recognise that there is still immense value for years to come in the core business, but only by having the courage to re-configur this part of the organisation drastically and invest in those changes - cultural changes, systematically simplify and drive cost out (which requires investment!), etc - instead of changing the CIO and the names of the teams on the org chart every 6 months.

    Doesn't Recommend
    Negative Outlook
  11.  

    Telefonica UK - Good people, flexible working but appalling talent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Slough, Berkshire, South East England, England (UK)
    Current Employee - Manager in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time for more than 3 years

    Pros

    People are generally very nice and there is a culture of flexible working.

    Cons

    Career progression is based on coffee talks rather than merit. There is no structured talent management approach and it is very hard to get to senior roles without spending lots of time network and pushing through.

    Very political company, things get decided by committee and too many people like to have a voice at the table just to show their face.

    Advice to ManagementAdvice

    Management are somehow detached from reality. They have been here for a long time and have not been able to transform the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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