Telefónica Reviews

Updated October 22, 2014
Updated October 22, 2014
191 Reviews
3.6
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
44 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

68 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Miami, FL
    Former Employee - Software Engineer in Miami, FL

    I worked at Telefónica full-time (more than 8 years)

    Pros

    Excellent working environment. Attached to the brand. Real sense of pride. Is a global employer with good internal career opportunities.

    Cons

    The company have to give more technical training.

    Advice to ManagementAdvice

    Excellent people to work with.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work, great benefits, so so salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Miami, FL
    Former Employee - Engineer in Miami, FL

    I worked at Telefónica full-time (more than 3 years)

    Pros

    Great people. The company takes care of its own.

    Cons

    Low wages and a lot of work with no processes.

    Advice to ManagementAdvice

    don't over work your people.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    TELEFONICA INTERNATIONAL USA, Inc. Department of communications & Public Affairs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant in New York, NY
    Current Employee - Assistant in New York, NY

    I have been working at Telefónica full-time (more than an year)

    Pros

    I'm learnig a lot about the language, team work, telecoms, communication too.

    Cons

    I've the visa just until May 2014

    Advice to ManagementAdvice

    I am very enthusiastic with all I do, cheerful and active. I consider myself very good at public relations and customer service.
    I am looking for an opportunity to start and develop mi professional career to demonstrate all I can bring. Please don’t hesitate to get in contact with me if you think my profile can suit your needs.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing company . Brave people working in tough environments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (more than an year)

    Pros

    Big multinational. Multicultural. International experience. get what you want

    Cons

    Small in the USA. old fashion business

    Advice to ManagementAdvice

    USA needs different treatment. Do not think as european. Think American!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Excellent Company to Work For and Excellent Team Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Post Sales in Miami, FL
    Current Employee - Post Sales in Miami, FL

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    - Great Work Culture
    - Great Cross funtional Teams Worldwide
    - Everybody is willing to help and support other teams in the resolution of any issue
    - Great benefits and salaries according to the market
    - Best company I've ever worked so far
    - Telefonica is being updating its portafolio, strategy and vision for the future of Telecom Business, which in my opinion is ahead of their competitors

    Cons

    - Needs to improve processes to speed up the time to attend customer needs
    - Company is affected at the moment due to the crisis in Spain and Europe which limits the budget for the rest of the Regions (I hope is solved in the 3 to 5 years term)

    Advice to ManagementAdvice

    - Actually is positive, the Leadership and Management (International and Global Services) are outstanding! Bus specially in the US. Senior Management Team is simply the best!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great people to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor

    I worked at Telefónica full-time (more than 3 years)

    Pros

    - Great team
    - Great rewards and benefits
    - Great products

    Cons

    - Uncertain of future
    - Lots of redundancies to help cut costs
    - Old systems
    - Some managers are more focused on getting people out than supporting them

    Advice to ManagementAdvice

    - More long term respect needs to be given to front line staff

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    amazing time , great work culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    great benefits and salary , 25 day holiday, great net working opportunities

    Cons

    large company with poor career development, decisions take a while to pass through management

  9. 1 person found this helpful  

    Enormous company and great opportunities but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Madrid (Spain)
    Former Employee - Project Manager in Madrid (Spain)

    I worked at Telefónica full-time (more than an year)

    Pros

    It is a company with a massive footprint (geographically, technologically, etc). Probably any given company with presence in Spain has some sort of contact with Telefonica (gets its telecom services, sells products/services to Telefonica. etc). That offers a huge spectrum of opportunities being both client or provider of them. If you fall in the right unit there are always opportunities to move to some of the countries where the company has operations. Networking (and unfortunately politics) plays a big role in the day-to-day of the company and people use it in every way possible so you got to be in good standing with the key people who have good "hands" in the politics game. Usually if you do your job well people will look for you and you will be well considered, but always pay attention to what is said between the lines and, without stopping doing your job, play your cards well.

    Cons

    If you do your job but totally disregard the politics of the unit you are in, then you will miss opportunities and, if you do your job well, people will try to use you. Only having a good manager can help you if you are good are your job and people come at you in a "I'll-go-to-this-guy-so-s/he-will-solve-my-problem" way. Not just do your job, pay attention to who you solve problems for or who you do job-related favors for and look for them when you need them. In my opinion salespeople fundamentally drive the units and nothing can be done about it. Even if you are in a Customer Service & Operations unit and it would be obvious that customer satisfaction would be the key, the sales rep will have the last word with the client even when the service is being put in operation and the deal closing is long passed. There are so many outsourcing companies selling services (and here I'm specifically talking about professional services) that if you are a contractor you are pretty much hanging by a thread stability-wise. You could be working in the same unit for 10 years, accruing all the knowledge and from one day to the next a Purchasing rep decides that they want a resource cheaper than what your firm charges for you and next day you are relocated to a different client and the unit has lost 10 years of knowledge. It is worth to mention that the knowledge bases in Telefonica are non-existent or not well managed so the day you leave after 10 years at the company your knowledge leaves with you. It dependes on many factors but you are working on a project and specially if you are contractor you will work long hours.

    Advice to ManagementAdvice

    There are exceptions but in my experience managers look after their careers. They are not amazing leaders, managers, coaches, etc so if you get a decent and understanding manager who doesn't care about your career path or personal life then you can count yourself lucky. Management, you got adviced!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place in terms of working, benefits and good work atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Multi National company. Too many oportunities in realocation. Good atmosphere and good people. Depending of the area the pressure is more or less. You can learn a lot and develop high skill level on your job role.

    Cons

    Too many politics, few opportunity to be promoted. Poor career development.Even though it has presence in many countries, it does not operate as a multinational, but pretty much as local companies bundled together.

    Advice to ManagementAdvice

    Keep the talents close. Valorize the people which know the company and the business. Work for your group more and less for your higher partners.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Slow to impliment but fast to think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time (less than an year)

    Pros

    Has good and positive ideas, is great to its staff and pushes for the best. Really nice to have the O2 rewards structure and be so forward thinking.

    Cons

    In danger of being left behind by others with web and devices, seems to focus on the idea and be willing to push out unfinished products.

    Advice to ManagementAdvice

    Dont just say you want your users to be happy, get the product to a stage where they will be happy!

    Recommends
    Neutral Outlook
    No opinion of CEO

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