Telefónica Reviews

Updated August 8, 2015
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Telefónica President Cesar Alierta
Cesar Alierta
7 Ratings

Pros
  • Good working atmosphere with good work-life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)

Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Pros and Cons

20 Employee Reviews

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  1. Helpful (2)

    Dishonest Organization, Dishonest Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Mountain View, CA
    Former Employee - Product Manager in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (More than a year)

    Pros

    You don't have to think very much to work here. Although you will have to do a lot of PPTs. A LOT OF THEM.

    Cons

    Entire company motivated by politics. Flavor-of-the-month HR and workplace initiatives that are always a decade behind. No real focus on productivity. Management is primarily managing their careers, not their people. Company is dishonest with hiring and salary practices. I was promised one thing for bonuses and given something entirely different and far worse. Pay raises are meager and out of step with the going rate in California (why I left). When I left, the company tried to cheat me out of my accrued vacation as salary and break California law in the process. (Yes, they seem to have given no thought nor do they care about state labor laws). For context, this is the first time in my life I have left a company on bad terms.

    Advice to Management

    Focus on people first, products second, results third and money last. Stop playing politics.


  2. Helpful (1)

    Bad office environment, bad HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big name in the CV working in big projects with the chance to meet big companies as customers

    Cons

    Really bad working environment Every one needs to approve everything, so little space for improvisation even though they ask to "think out of the box" HR treats you as you were a terrorist, always undervaluing your capacities


  3. Helpful (1)

    like money and holidays? work somewhere else!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Manchester, England (UK)
    Former Employee - Customer Advisor in Manchester, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

    Cons

    the downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete! The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

    Advice to Management

    senior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.


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  5. Helpful (3)

    A culture of bullying is its Achilles heel

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Departmental Manager in Dublin, Co. Dublin (Ireland)
    Former Employee - Departmental Manager in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

    Cons

    Bulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

    Advice to Management

    Get the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.


  6. Helpful (1)

    Rat Race

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - System Administrative in Dublin, Co. Dublin (Ireland)
    Current Employee - System Administrative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people the company does not realise the level of commitment form the staff

    Cons

    The rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to Management

    Value staff more and treat them like adults


  7. Helpful (2)

    A company only for the tough-skinned or the aggressive

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in Dublin, Co. Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation. Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment. Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked. Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to Management

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.


  8. Thinks it treats staff well, but it really doesn't...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    -dynamic, lots of intitiatives, strong brand

    Cons

    -constant restructures (often once a year now), where you have to reapply for your own job or another in the org -fairly minimal opportunity for growth. most people could be there for 10 years an not move up a grade -quite penny pinching in benefits: eroding them slightly each year, whilst inflation is going up all the time

    Advice to Management

    people want to grow and develop and not just stay at the same level year after year, and have to reapply for their own job year after year. with constant restructuring of what's just been restructured. and stop reducing the benefits in real terms from year to year (!)


  9. Helpful (1)

    Horrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Telefónica full-time (Less than a year)

    Pros

    It is a huge company with millions of dollars to invest in the quality of its products, but it doesn't happen and we can feel the costumer's dissatisfaction with that

    Cons

    The company does not have a carreer plan for its employees, and it is definitely a turn off.


  10. bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Researcher in Barcelona (Spain)
    Current Employee - Researcher in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telefónica full-time (More than 3 years)

    Pros

    The salary was ok, the rest sucked

    Cons

    The management style was extremely bad

    Advice to Management

    hire new people


  11. Sold all it's workers to Capita without as much as an apology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to Management

    Why ruin a good company because you are in debt by outsourcing most of the operations?



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