Telefónica Reviews

Updated October 14, 2014
Updated October 14, 2014
188 Reviews
3.5
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
43 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Advisor in London, England (UK)
    Current Employee - Retail Advisor in London, England (UK)

    I have been working at Telefónica part-time (less than an year)

    Pros

    The phone plan is good cheap personal phone

    Cons

    Travel, upper management, the systems

    Advice to ManagementAdvice

    Store Manager is never around, getting paid for nothing, Assistant managers are amazing in store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Global organisation with Provincial Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at Telefónica full-time

    Pros

    O2 UK: See what you can do. What an amazing brand and great place to work. Fun, exciting, dynamic, innovative. You can reminisce about all these good things because it is all gone and the company is managed from an impersonal meeting room north of Madrid like a Spanish government organisation. Pay is good, the good pension is gone and they have an extreme version of hot-desking implemented in Slough that may rival Nordic traditions of flexible working. You can work from home and expect to travel to Madrid on a regular basis...

    Cons

    The company is managed like a government department; extreme micromanagement and medieval promotion methods. Those in the circle of trust are promoted and congratulated in numerous employee events.

    Advice to ManagementAdvice

    Wake up! we are not in the 1980's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Exposure to different tech trends

    Cons

    Constant transformation means things never settle down. Means the organisation never gets forward momentum,
    As people expect yet another restructure round the corner

    Advice to ManagementAdvice

    Stop making people having to re apply for their jobs every 6 months in the UK

    Neutral Outlook
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  5.  

    Constant change has exhausted good people's patience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Designer
    Current Employee - User Experience Designer

    I have been working at Telefónica full-time (more than an year)

    Pros

    Innovation areas get to try out ideas with new and exciting technology, the people are good, some are exceptional especially in wed dev, creative tech and innovation. If you can deliver the work, flexible work life balance is second to none.

    Cons

    A dislocation from the reality of the market, and no real answer to the question of what happens to telcos in a digital future (Hint, you are a dumb pipe). Closing down of the Digital subsidiary not exactly an inspired move - chaos reigns. Any energy or enthusiasm has been wiped out, and pay levels that were below market rate might be acceptable when excitement is flowing - not so now. No real career progression available, and upper management is 99% male, white and predominately Spanish.

    Advice to ManagementAdvice

    Top level strategy is unclear, vacuous communication from leaders. Lower level strategy and day to day tactics either non-existent or poorly communicated - honestly, I couldn't tell which. This company has no real vision, chooses to hide behind jargon and management bs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    O2 lost it's way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader
    Former Employee - Store Leader

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Good systems and processes in place.

    Cons

    Too many changes and losing good staff left right and centre

    Advice to ManagementAdvice

    Restructuring isn't always the answer.

    Disapproves of CEO
  7.  

    Not good future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Madrid (Spain)
    Current Employee - Product Manager in Madrid (Spain)

    I have been working at Telefónica full-time (more than an year)

    Pros

    Lots of resources, nice work colleagues

    Cons

    Too much noise, not single and stable strategy, too slow

    Advice to ManagementAdvice

    Take decisions and assume the risks

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Brand give you an initial good perception, but scratch the surface and you see a much different o2!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales
    Current Employee - Business Sales

    I have been working at Telefónica full-time (more than an year)

    Pros

    Flexible working
    Peer group support
    Good brand Identity

    Cons

    Too much middle management
    Clique with out of touch senior management
    Targets changed countless times in the last 12 months - no stability for sales guys.
    Lack of support

    I have been working at O2 UK for nearly two years and in which time there has been words/phrases such as, 'Strategy', and 'Wider picture', etc that become empty after a while. At each briefing the senior management are so full of their own self importance spewing out inspirational quotes and 'high fiving', each other that they actually believe what they are saying.

    They seem to be out of touch with a lot of the front line sales people and do not listen about challenges in the market. Its only when they perceive it to be a challenge they will change process, at which time its too late.

    Middle management talk of their wider support and how they are there to help you progress, but they are effectively nothing more that glamorised bean counters that ask you repeatedly for duplicated spreadsheets with forecasts that you have already given them 7 times in one morning.

    Advice to ManagementAdvice

    Listen to the front line sales people and implement relevant changes.

    Doesn't Recommend
    Negative Outlook
  9.  

    I have been working at Telefónica full-time for more than 10 years (but not much more... ;-)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Madrid (Spain)
    Current Employee - Network Engineer in Madrid (Spain)

    I have been working at Telefónica full-time (more than 10 years)

    Pros

    With the current rate of unemployment in Spain (26%)? Everyone will claim it is a "secure" company.

    Cons

    Civil service style of management, high bureaucracy, very different environments with varied treatment for both employees and customers (Telefonica Corp, O2, Telefonica International, European and American countries where Telefonica operates). Too heavy weight of trade unions lacking flexibility, innovation, projection planning and profesionalism in general.

    The Peter Principle is usually accomplished in a classic hierarchically structured company like Telefonica. As someone said: "Getting anything done around here is like mating elephants: 1it's done at high level; 2 it's accomplished with a great deal of roaring and screaming; 3 it takes two years to get results.

    Advice to ManagementAdvice

    Specially to the highest level: Telefonica is not a monopoly any more. Did you know?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica as an intern

    Pros

    Benefits are still quite good

    Cons

    Management - 95% of the managers should not be in a mangement position

    Advice to ManagementAdvice

    Take a better choice of Managers ....

    Negative Outlook
  11.  

    An old company with too man polytics inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica (more than 10 years)

    Pros

    stable salary: you know you're going to be paid. Sometimes event 2-3 days before the end of month.
    One of the biggest companies in spain (if not the biggest one).

    Cons

    Headcount fixed... and declining.
    There are no new hires, unless it's the son/friend/nephew of a high-level executive.

    Advice to ManagementAdvice

    "Gerentes" are free to do whatever they want.
    Directors and above are playing only office polytics: they don't have any idea about what's going on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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