Telefónica Reviews

Updated July 3, 2015
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3.0
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Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
17 Ratings

Pros
  • Good working atmosphere with good work-life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)

Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Pros and Cons

76 Employee Reviews

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  1. Good Telecommunication company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Telefónica

    No opinion of CEO
    No opinion of CEO

    Pros

    Salary, Big Company, Spanish culture.

    Cons

    Bad administration, Old school boss. Need new vision


  2. Helpful (1)

    A little bit of caos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Sales Consultant in Miami, FL
    Current Employee - Pre-Sales Consultant in Miami, FL

    I have been working at Telefónica full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stable Nice people Freedom to take decisions Result oriented

    Cons

    Lack of processes No strategic planing at all Old fashion style of Management

    Advice to Management

    See the new market out there and get updated Please listen your people and treat them much better Define a real strategy and follow up


  3. Helpful (1)

    Good global company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Large global company with many opportunities. Solid financials. Willingness to move people around the globe to get international experience

    Cons

    Fairly bureaucratic organization. All decisions made or go through Madrid. Decision making can be slow given the many layers of bureaucracy.

    Advice to Management

    Reduce management layers, empower your managers.


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  5. For a large, bureaucratic company it ain't that bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and conditions, flexible expense policies, progressive for a telco

    Cons

    Still a telco. Large, cumbersome, slow. Run by financiers that know little about digital businesses

    Advice to Management

    Get rid of the old guard and inject new blood into your business


  6. Revenues and profit are growthing, but talent management are leaving

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services Development Manager in Madrid (Spain)
    Current Employee - Services Development Manager in Madrid (Spain)

    I have been working at Telefónica

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Telefonica is the main fixed and mobile operator in telecom business, so everyone want to do business with it. Interesting opportunities to networking with the main players of TIC ecosystem. Big opportunities to impact the ICT in developing countris. Big budget and opportunities to do things. If you look it and take the risk, great opportunities to get freedom inside company

    Cons

    Many things to improve in HHRR. Not a clear policy about recluiting and managing the talent. Not yet a private company culture...

    Advice to Management

    Lead as a leader, with the example. Take care of your teams, empower them, let them to improve, offer. Remember that HHRR work for the business unit and not inverse order!!!


  7. Helpful (1)

    Could do better, but great money for the role.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Customer Services Call Centre Agent in Leeds, England (UK)
    Current Employee - Business Customer Services Call Centre Agent in Leeds, England (UK)

    I have been working at Telefónica

    Approves of CEO
    Approves of CEO

    Pros

    Great remuneration for the job. Some flexibility after some time. Great perks. They do have an opt in pension plan, dental care etc. However this does mean that you need to add in some of your own money every month. The O2 phone benefits are obviously great, and since I left they now have great internet benefits.

    Cons

    Poor chances of promotion. If you do well on the call centre part, they dont want to give you away. Yet if you dont do well, you cant get that promotion. They poorly explain what options you have to get out of the department you are in. Indeed trying to get the departments to talk to each other, and talk about what they do to get that transparency was never possible.

    Advice to Management

    You NEED to work hard making sure people get their breaks, and are each person is treated like a person, rather than a one size fits all policy of training.


  8. Helpful (1)

    Too many managers ignoring genuine employee issues and concerns

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xxx in Dublin, Dublin (Ireland)
    Current Employee - Xxx in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great people working in a fast moving environment. Hard work will often receive real recognition and there appears to be real

    Cons

    People have been treated poorly in recent years and there is a disconnect between what is being said at the top versus the actual treatment of people on the ground. Many mangers only want to hear 'good news' and dismiss other viewpoints as being either disruptive or cynical. Morale is some sections is at rock bottom. Despite having all the skills 'in house', problems are not confronted head on rather they are removed, outsourced or restructured - this is quite simply a failure to 'manage'.

    Advice to Management

    Use the huge expertise that resides within the company and really MANAGE instead of moving problems (and people) elsewhere.


  9. Great place to work in Spain

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Madrid (Spain)
    Current Employee - Project Manager in Madrid (Spain)

    I have been working at Telefónica

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great place to work in terms of career advancement, IT opportunities and a leading company in the Telecom world. Also great environment to develop entrepreneurial spirit and to develope new technologies in the Telecom market.

    Cons

    Very hierchical and non result driven in some areas. Can be very difficult to drive change in some of the projects and there is a lot of political issues going on. Maintaining work-life balance is definitely a challenge with the travel schedule. The firm is working to address this but some of it is inherent in the on-site client service model, whch does bring many benefits

    Advice to Management

    Improve the internazionalization of the company. Look for opportunities to leverage the franchise you have built to expand into other lines of business such as direct investing and incubating start-ups.


  10. nice environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    good work environment and good training helps you develop your career

    Cons

    could have better salary and benefits

    Advice to Management

    good leaders


  11. It doesn't matter if the job is done right, as long as you're sucking up to managers you'll get away with anything.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Glasgow, Scotland (UK)
    Current Employee - Customer Services Representative in Glasgow, Scotland (UK)

    I have been working at Telefónica

    Disapproves of CEO
    Disapproves of CEO

    Pros

    The pay is good for the industry as well as working place.

    Cons

    Bureaucracy, No Flexibility, Managers with no management qualifications.

    Advice to Management

    Admit that the company needs a change.



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