Telefónica Reviews

Updated October 13, 2014
Updated October 13, 2014
188 Reviews
3.5
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
43 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

67 Employee Reviews Back to all reviews

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  1.  

    amazing time , great work culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    great benefits and salary , 25 day holiday, great net working opportunities

    Cons

    large company with poor career development, decisions take a while to pass through management

  2.  

    Great place in terms of working, benefits and good work atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Multi National company. Too many oportunities in realocation. Good atmosphere and good people. Depending of the area the pressure is more or less. You can learn a lot and develop high skill level on your job role.

    Cons

    Too many politics, few opportunity to be promoted. Poor career development.Even though it has presence in many countries, it does not operate as a multinational, but pretty much as local companies bundled together.

    Advice to ManagementAdvice

    Keep the talents close. Valorize the people which know the company and the business. Work for your group more and less for your higher partners.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Enormous company and great opportunities but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Madrid (Spain)
    Former Employee - Project Manager in Madrid (Spain)

    I worked at Telefónica full-time (more than an year)

    Pros

    It is a company with a massive footprint (geographically, technologically, etc). Probably any given company with presence in Spain has some sort of contact with Telefonica (gets its telecom services, sells products/services to Telefonica. etc). That offers a huge spectrum of opportunities being both client or provider of them. If you fall in the right unit there are always opportunities to move to some of the countries where the company has operations. Networking (and unfortunately politics) plays a big role in the day-to-day of the company and people use it in every way possible so you got to be in good standing with the key people who have good "hands" in the politics game. Usually if you do your job well people will look for you and you will be well considered, but always pay attention to what is said between the lines and, without stopping doing your job, play your cards well.

    Cons

    If you do your job but totally disregard the politics of the unit you are in, then you will miss opportunities and, if you do your job well, people will try to use you. Only having a good manager can help you if you are good are your job and people come at you in a "I'll-go-to-this-guy-so-s/he-will-solve-my-problem" way. Not just do your job, pay attention to who you solve problems for or who you do job-related favors for and look for them when you need them. In my opinion salespeople fundamentally drive the units and nothing can be done about it. Even if you are in a Customer Service & Operations unit and it would be obvious that customer satisfaction would be the key, the sales rep will have the last word with the client even when the service is being put in operation and the deal closing is long passed. There are so many outsourcing companies selling services (and here I'm specifically talking about professional services) that if you are a contractor you are pretty much hanging by a thread stability-wise. You could be working in the same unit for 10 years, accruing all the knowledge and from one day to the next a Purchasing rep decides that they want a resource cheaper than what your firm charges for you and next day you are relocated to a different client and the unit has lost 10 years of knowledge. It is worth to mention that the knowledge bases in Telefonica are non-existent or not well managed so the day you leave after 10 years at the company your knowledge leaves with you. It dependes on many factors but you are working on a project and specially if you are contractor you will work long hours.

    Advice to ManagementAdvice

    There are exceptions but in my experience managers look after their careers. They are not amazing leaders, managers, coaches, etc so if you get a decent and understanding manager who doesn't care about your career path or personal life then you can count yourself lucky. Management, you got adviced!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Slow to impliment but fast to think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time (less than an year)

    Pros

    Has good and positive ideas, is great to its staff and pushes for the best. Really nice to have the O2 rewards structure and be so forward thinking.

    Cons

    In danger of being left behind by others with web and devices, seems to focus on the idea and be willing to push out unfinished products.

    Advice to ManagementAdvice

    Dont just say you want your users to be happy, get the product to a stage where they will be happy!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Challenging, demanding and rewarding company with an exciting vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica (more than 5 years)

    Pros

    Lots of opportunity for personal development, great flexible working environment, some of the most talented and driven people in the industry. Challenging environment that does not carry passengers means you will never have a boring day and there is a real "in it together" attitude in delivering the plan. Good flexible benefits.

    Cons

    Can't get away from the fact that pay and bonuses have fallen way behind traditional and new digital competitors.
    Very political organisation, senior leadership not very inclusive in decision making or planning and business seems to have lost its way recently in failing to align targets and objectives with values and strategy.

    Advice to ManagementAdvice

    More empowerment required across the business, there is significant investment in developing our people to be the best, let them make more decisions and deliver for our customers without restricting them with red tape and legacy processes.

  7.  

    Bussiness development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in Madrid (Spain)
    Current Employee - Business Development in Madrid (Spain)

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    stability, best place to work, good enviorenment

    Cons

    too big, slow professional career, too political

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Company constantly striving to thrive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - R&D Engineer in Madrid (Spain)
    Current Employee - R&D Engineer in Madrid (Spain)

    I have been working at Telefónica full-time (more than an year)

    Pros

    Great workmates, challenging environment, state of the art technologies and projects. Good work-life balance. Great vision from the top of the company.

    Cons

    Middle management is awful. Only top of the company leaders make decisions, but middle management don't, and when they do, no responsibility is taken. Too many reorganizations.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Place to work if want an aggressive enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst in Sítio Elias P. de Moura (Brazil)
    Former Employee - Marketing Analyst in Sítio Elias P. de Moura (Brazil)

    I worked at Telefónica full-time (more than 3 years)

    Pros

    A leanding brand in the Telecom Industry

    Cons

    It's an aggressive enviroment with a lot public sector way of work

    Advice to ManagementAdvice

    Consider discussing: work-life balance, promotion opportunities

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Marketing Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Munich (Germany)
    Former Employee - Marketing Manager in Munich (Germany)

    I worked at Telefónica full-time (less than an year)

    Pros

    Good working atmosphere with good work-life balance.
    Beautiful view from the second highest building in Munich. :)

    Cons

    Open space concept not fully developed, hindering many processes.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company, lots of opportunities to shine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operational Architect in Slough, Berkshire, South East England, England (UK)
    Former Employee - Operational Architect in Slough, Berkshire, South East England, England (UK)

    I worked at Telefónica full-time (more than 10 years)

    Pros

    If you wants to work for a company that is constantly delivering amazing solutions to stay on top of its game, Telefonica O2 can be the place for you. The opportunities are amazing for the sort of people who have loads of energy and are passionate about what they do. O2 has a great reward and recognition system and one of the best benefits packages around. I worked there for 12 years and enjoyed nearly every moment of it. Work life balance is amazing and the Bath Rd canteen is excellent.

    Cons

    Outsourcing - much of the functions of the business have been outsourced to offsite companies - this has reduced considerably the family atmosphere of working at O2 and reduced trust amongst teams.
    Its a large organisation, and you will find people you dont get on with - just hope its not your management.
    Some processes are achingly slow and beuracratic - a throw back to when O2 was part of the civil service.

    Advice to ManagementAdvice

    - you've got a great culture - when you celebrate wow is it amazing - do more of that
    - implement 360 degree reviews - let the people review the manager to weed out the controlling managers who say one thing to senior management and treat their people like nothing.
    - dont outsource your key intellectual property - keep it in-house to keep passionate people.

    Recommends
    Negative Outlook
    No opinion of CEO

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