Telefónica

www.telefonica.com

Telefónica Reviews

Updated January 23, 2015
Updated January 23, 2015
211 Reviews
3.5
211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
57 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

130 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bad office environment, bad HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    Big name in the CV working in big projects with the chance to meet big companies as customers

    Cons

    Really bad working environment
    Every one needs to approve everything, so little space for improvisation even though they ask to "think out of the box"
    HR treats you as you were a terrorist, always undervaluing your capacities

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Treat colleagues unfairly, no training and no commission even though promised in interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in North Yorkshire, England (UK)
    Current Employee - Sales Advisor in North Yorkshire, England (UK)

    I have been working at Telefónica full-time (less than a year)

    Pros

    Full time hours, get half an hour lunch break

    Cons

    Unrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to ManagementAdvice

    Think of ways you could improve, not be so negative, give staff propped training

    Doesn't Recommend
    Neutral Outlook
  3.  

    Incompetence on a Grand Scale. Dishonesty, Too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product in London, England (UK)
    Current Employee - Product in London, England (UK)

    I have been working at Telefónica full-time (more than a year)

    Pros

    Very low expectations. Excellent health coverage in the U.S. Liberal work policies

    Cons

    The leadership is incredibly incompetent. They are totally out of touch with the markets they are supposed to serve and as a result this company has spun out failure after failure and continues to do so. The idea was digital agility and scale of a global telco. The reality is, agility of a global telco without any real businesses to justify the massive overhead. CapEx reviews are on a monthly basis, making it impossible to build anything. Sales targets are wildly inflated and sales models built without any real due diligence into a sector. Management is trucked in to oversee businesses that it has never touched and then doesn't even bother to learn about it. Recruiting practices are downright dishonest - promises are made that are not fulfilled.

    Advice to ManagementAdvice

    Shutter the place. Or clean house. It can't get any worse.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Sold all it's workers to Capita without as much as an apology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)

    I have been working at Telefónica full-time (more than 10 years)

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to ManagementAdvice

    Why ruin a good company because you are in debt by outsourcing most of the operations?

    Doesn't Recommend
    Negative Outlook
  6.  

    bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Researcher in Barcelona (Spain)
    Current Employee - Researcher in Barcelona (Spain)

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    The salary was ok, the rest sucked

    Cons

    The management style was extremely bad

    Advice to ManagementAdvice

    hire new people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    A company only for the tough-skinned or the aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to ManagementAdvice

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Rat Race

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - System Administrative in Dublin, Dublin (Ireland)
    Current Employee - System Administrative in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The people the company does not realise the level of commitment form the staff

    Cons

    The rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to ManagementAdvice

    Value staff more and treat them like adults

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Nepotism and mismanagement as

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    - Great technical teams
    - Hard working people
    - Global presence
    - Effort to attract best in class global talent

    Cons

    - Low salaries
    - Lack of technological development (a solution integrator)
    - Poor incentives to improve and disrupt
    - More important to know the right peopel than doing the right thing
    - International talent leave desperate because of the huge inertia of the copmany
    - Colleagues working 10 to 15 only

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    pushed out of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guru
    Current Employee - Guru

    I have been working at Telefónica full-time

    Pros

    salary and bonus very good

    Cons

    poor management
    store leader pushed people out if she disliked them,

    Advice to ManagementAdvice

    dont bully your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Advisor in London, England (UK)
    Current Employee - Retail Advisor in London, England (UK)

    I have been working at Telefónica part-time (less than a year)

    Pros

    The phone plan is good cheap personal phone

    Cons

    Travel, upper management, the systems

    Advice to ManagementAdvice

    Store Manager is never around, getting paid for nothing, Assistant managers are amazing in store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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