Telefónica

  www.telefonica.com
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Telefónica Reviews

Updated Jul 14, 2014
All Employees Current Employees Only

3.4 172 reviews

69% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(35 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance(in 19 reviews)

  • Promote flexible working / allow working from home, where role permits(in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management(in 9 reviews)

  • Lack of appreciation and work life balance(in 4 reviews)

105 Employee Reviews Back to all reviews
in
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    Average

    Account Manager (Current Employee)

    ProsPeople, work life balance, great culture, global view

    Consdisorganised, bureaucratic, average benefits, wasteful

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Global organisation with Provincial Mentality

    Product Manager (Current Employee)

    ProsO2 UK: See what you can do. What an amazing brand and great place to work. Fun, exciting, dynamic, innovative. You can reminisce about all these good things because it is all gone and the company is managed from an impersonal meeting room north of Madrid like a Spanish government organisation. Pay is good, the good pension is gone and they have an extreme version of hot-desking implemented in Slough that may rival Nordic traditions of flexible working. You can work from home and expect to travel to Madrid on a regular basis...

    ConsThe company is managed like a government department; extreme micromanagement and medieval promotion methods. Those in the circle of trust are promoted and congratulated in numerous employee events.

    Advice to Senior ManagementWake up! we are not in the 1980's

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A company frantically searching for new business strategies and markets to enter

    Enterprise Architect (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsVery approachable people at almost all levels. Nice environments to work in. Not overly process driven. Opportunities to change departments and career orientation for those who take the initiative.

    ConsNow in a very mature market, the company is searching itself and struggles for a coherent strategy. Generally delusional about its ability to crack open new markets in a short time. A major re-org every 6 months (5 CIOs in 3 years). There is a tendency for preparing big strategies and presentations but in reality there is only ever an appetite for "low hanging fruit" and "quick wins" - The company does not have the stomach for real changes. Now operates within severe budget limitations for any project. There is a culture of "urgency" and changing direction. i.e. everything is always urgent, but then tends to take longer because of lack of planning or to be canned altogether because something else has become urgent. Culture of showing dedication by sending emails long after hours and immediate answers are increasingly appreciated or even expected.

    Advice to Senior ManagementStop being delusional about start-up projects and initiatives to enter new markets to save the company within a very short time span (although some of those initiatives are definitely worth trying). Instead recognise that there is still immense value for years to come in the core business, but only by having the courage to re-configur this part of the organisation drastically and invest in those changes - cultural changes, systematically simplify and drive cost out (which requires investment!), etc - instead of changing the CIO and the names of the teams on the org chart every 6 months.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • No Opinion of CEO

     

    Telefonica UK - Good people, flexible working but appalling talent management

    Manager (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsPeople are generally very nice and there is a culture of flexible working.

    ConsCareer progression is based on coffee talks rather than merit. There is no structured talent management approach and it is very hard to get to senior roles without spending lots of time network and pushing through.

    Very political company, things get decided by committee and too many people like to have a voice at the table just to show their face.

    Advice to Senior ManagementManagement are somehow detached from reality. They have been here for a long time and have not been able to transform the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    Telefonica

    Sales Executive (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsAmazing place and people top work with. Fast paced and a great work ethic.

    Consno downsides to this company.

    Advice to Senior Managementkeep up the good work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Decent place to start a career

    Anonymous Employee (Current Employee)

    Pros- Good company to gain some experience

    - Employees get to enjoy a certain level of autonomy

    - Work environment is usually on the relaxed side

    Cons- Salaries are on the low end, which is the main reason turnover is so high

    - Training is major issue since they don't really have any training programs, everything is pretty much learn as you go

    - Many individuals in upper management positions are incompetent and/or unaccountable

    - Subcontracting actually decreases employee morale and leads to decreased employee performance

    - Company does not seem to value or respect formal education as much as they should

    - They promote based on seniority instead of skills, ability or education

    Advice to Senior ManagementCorrect some of the Cons mentioned above and all parties involved will benefit at the end.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Poor Career Development

    Business Development Manager (Current Employee) Madrid (Spain)

    ProsWork-life balance is good
    some projects are interesting but are few
    It depends on the area you are

    Consfew career development opps, many changes in the organization
    Lack of innovation many times

    Advice to Senior Managementgood and smart people are leaving the company, please take care of them

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    2 people found this helpful  

    High Highs and Low Lows

    Account Manager (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsFlexible working is a real pro to Tef, but in fairness if they didn't have it you wouldn't get a desk and certainly not a parking space at the HQ. The culture is good as are in general the people i have worked with. The overall package is pretty good, but they are not the highest payers.

    ConsSeemingly inept senior leadership that have been in post too long do not appear to have a firm grasp on the future of the company. They appear very nepotistic in appointment of senior roles, do not embrace change or innovation and ultimately seem powerless to steer the company in a clear and focussed path. Middle management are un-empowered and generally spineless to the disarray above. Under/Mis-investment and central Tef milking of the cash cow that was O2 is now revealing cracks in the company.

    Advice to Senior ManagementArguably some more change at the top is needed, in all my career I have never seen such a fixed board. Whilst constant change is bad, likewise is stagnation. New ideas and initiative is needed top down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Career Opportunities
    • No Opinion of CEO

     

    Shame Really

    Sales (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsCool Brand, Great Offices, Very Flexible, Benefits are good, Pension is good.

    ConsMismatched / Huge targets not representing assigned accounts
    Pay is average.
    Commission structure includes a 15% Client Sat score, if your part of the company does not hit it, you don't get it. (almost a tax)
    Not a sales culture
    If you don't speak Spanish forget any real high level progression
    Held back by crazy decision from
    The Whole TEF Digital brand is/was Vaporware

    Advice to Senior ManagementGet some people that are from outside the company to transform things, stop putting mobile minded people in senior positions.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Good job for start

    Service Desk Agent (Current Employee) Prague (Czech Republic)

    ProsReasonable salary for beginning.
    Oportunity to learn
    Not super stressful environment.
    Good name of the company
    International
    Overaly good place to start your career, learn basic and move on.

    ConsDisorganized
    Constantly changing procedures with miserable documentation
    Remedy based system that had to be downgraded for TEF purposes
    Spanish way of management.. mañana
    Below average salaries e. g. lover management gets same money as agents in orther companies.

    Advice to Senior ManagementLet people grow
    Involve employees in your decision..
    Think first

    Yes, I would recommend this company to a friend

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