Telefónica

  www.telefonica.com
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Telefónica Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

3.4 173 reviews

69% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(35 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 20 reviews)

  • Promote flexible working / allow working from home, where role permits (in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 9 reviews)

  • Lack of appreciation and work life balance (in 4 reviews)

More Highlights
13 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Rat Race

    System Administrative (Current Employee) Dublin, Dublin (Ireland)

    ProsThe people the company does not realise the level of commitment form the staff

    ConsThe rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to Senior ManagementValue staff more and treat them like adults

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    A culture of bullying is its Achilles heel

    Departmental Manager (Former Employee) Dublin, Dublin (Ireland)

    ProsThe people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

    ConsBulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

    Advice to Senior ManagementGet the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    like money and holidays? work somewhere else!

    Customer Advisor (Former Employee) Manchester, England (UK)

    ProsIf you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

    Consthe downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete!
    The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

    Advice to Senior Managementsenior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.

    No, I would not recommend this company to a friend

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