Telefónica

www.telefonica.com

Telefónica Reviews

Updated January 15, 2015
Updated January 15, 2015
214 Reviews
3.5
214 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
58 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Shame Really

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Slough, Berkshire, South East England, England (UK)
    Current Employee - Sales in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Cool Brand, Great Offices, Very Flexible, Benefits are good, Pension is good.

    Cons

    Mismatched / Huge targets not representing assigned accounts
    Pay is average.
    Commission structure includes a 15% Client Sat score, if your part of the company does not hit it, you don't get it. (almost a tax)
    Not a sales culture
    If you don't speak Spanish forget any real high level progression
    Held back by crazy decision from
    The Whole TEF Digital brand is/was Vaporware

    Advice to ManagementAdvice

    Get some people that are from outside the company to transform things, stop putting mobile minded people in senior positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It is a good company but staying here implies you will freeze your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Caracas, Capital District (Venezuela)
    Former Employee - Network Engineer in Caracas, Capital District (Venezuela)

    I worked at Telefónica full-time (more than 3 years)

    Pros

    Good salary range and benefits
    Good work/life balance
    Excellent building and work area

    Cons

    There's not career path
    There's not interest in up-to-date
    The goals of the company changes constantly
    You could stay doing the same work for years

    Recommends
    Negative Outlook
  3. 2 people found this helpful  

    Lots of potential but ultimately, limited opportunity to make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Telefónica full-time (more than a year)

    Pros

    Some very capable and intelligent people, great work-life balance and opportunities for flexible working.

    Cons

    Unless you are very well connected to senior directors in Spain, opportunities to progress are limited. Constant re-organisations are frustrating, particularly given in some areas there is no appetite for change and no consequences for failure or lack of change. Senior directors essentially sort out their friends above all - there is no due process around giving roles to the most qualified or capable people. Generally there is a big tendency to avoid hard work.

    Advice to ManagementAdvice

    Speak to people - understand the details and impact at the lower levels before making decisions. Stop rewarding people who don't perform - be brave enough to do things differently.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good job for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Agent in Prague (Czech Republic)
    Current Employee - Service Desk Agent in Prague (Czech Republic)

    I have been working at Telefónica full-time (more than a year)

    Pros

    Reasonable salary for beginning.
    Oportunity to learn
    Not super stressful environment.
    Good name of the company
    International
    Overaly good place to start your career, learn basic and move on.

    Cons

    Disorganized
    Constantly changing procedures with miserable documentation
    Remedy based system that had to be downgraded for TEF purposes
    Spanish way of management.. mañana
    Below average salaries e. g. lover management gets same money as agents in orther companies.

    Advice to ManagementAdvice

    Let people grow
    Involve employees in your decision..
    Think first

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Ok place to work. Salary can be improved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Officer in London, England (UK)
    Current Employee - Compliance Officer in London, England (UK)

    I have been working at Telefónica (less than a year)

    Pros

    Very effective in the way staff is trained

    Cons

    Salary is not in relation to roll

    Advice to ManagementAdvice

    Invest more the the team you currently have instead of focusing on external applicants

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    For the once great O2 things are changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Analyst in Slough, Berkshire, South East England, England (UK)
    Current Employee - Marketing Analyst in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time (more than 5 years)

    Pros

    To be honest I'd say the people still make it and there is great flexibility, so working from home is not a problem

    Cons

    Things are getting a bit tight, so look forward to getting some pretty old kit, out of date software and they don't appear to be investing in either people or equipment

    Advice to ManagementAdvice

    Focus on the customer, not just the brand. Invest in kit to equip and empower your staff to do great work as they want to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Former Employee - Customer Service Advisor in Glasgow, Scotland (UK)

    I worked at Telefónica full-time (more than 5 years)

    Pros

    The other people in the contact centre are fantastic, keeps you motivated. When first started excellent organisation.

    Cons

    All outsourced now. No promotion opportunities anymore. Upper management don't have a clue whats going on, on the floor

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    It may be fun It may be depressing It my be tiresome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services Development Manager
    Current Employee - Services Development Manager

    I have been working at Telefónica full-time (more than 10 years)

    Pros

    Its a BIG company, with offices in several countries and a good base for service customers; good for learning YOUR business (be it technical or more business oriented)

    Cons

    Poor Customer Culture, Reactive management, Too much politics, Poor decision Making

    Advice to ManagementAdvice

    Decide faster fail faster correct faster

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not bad could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecoms Specialist in Leeds, England (UK)
    Former Employee - Telecoms Specialist in Leeds, England (UK)

    I worked at Telefónica full-time (less than a year)

    Pros

    Great brand relaxed atmosphere to work

    Cons

    Too many egos trying to impress senior management

    Advice to ManagementAdvice

    Just get on with it

    Recommends
    Neutral Outlook
  11.  

    Used to be a lovely place to work for, now its changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Watford, East of England, England (UK)
    Former Employee - Sales Advisor in Watford, East of England, England (UK)

    I worked at Telefónica part-time (more than a year)

    Pros

    Staff contracts are great. You get to leave the store soon after shop is closed, rarely have to stay behind for long.

    Cons

    Targets! Management are so persistent on targets they will encourage you to practically do anything for a sale. It's better to work in a busier store, in quieter stores it is harder to exceed all your targets.

    Advice to ManagementAdvice

    Store managers need to be more understanding and realistic of targets in certain areas.

    Doesn't Recommend

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