Telstra

  www.telstra.com.au
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Telstra Reviews

Updated July 18, 2014
Updated July 18, 2014
156 Reviews

3.6
156 Reviews
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Telstra CEO and Board Member David Thodey
David Thodey
99 Ratings

Review Highlights

Pros
  • Work life balance is great with ability to work from home (in 20 reviews)

  • The company follows through with it's statements on flexible working and worklife balance (in 12 reviews)


Cons
  • The overarching ownership some long termers have within the organisation which can often prevent you GETTING THINGS DONE (in 4 reviews)

  • Limited opportunities for advancement out of middle management (in 6 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor  in  Melbourne (Australia)
    Former Employee - Customer Service Advisor in Melbourne (Australia)

    Pros

    A lot of people to work with. Telstra employs people from a variety of backgrounds.

    Cons

    Stress: they pay you the least amount of money to do as much work as possible.

    Advice to ManagementAdvice

    Employ more people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Worst CEO ever worked with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Worst Management, No SOP, No Rules, Worst planning

    Cons

    No challenges at all. Salaries aren't great. No proper planning. Boring workplace and power trips very frequent. No safety measures. Temporary resolution. Always make changes at a very last second. Ineffective management. No proper Human Resource management. Worst place ever to work. Management had no intention of looking at the root cause of power issue. As a result of that, staff themselves have to touch the electric circuit by themselves and this has resulted some sparks in the circuit board. Management do not even care for the safety of their employees.

    Advice to ManagementAdvice

    Proper planning needed. More strategic SOP needed.

    Doesn't Recommend
    Negative Outlook
  3.  

    If you like copping abuse this is the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The pay is really good for retail - but it would have to be otherwise nobody in their right mind would work for them.

    Cons

    The customers, the lack of training and the constant hiring of new and increasingly less competent staff mean that working for Telstra is nothing but stressful and totally not worth the extra few dollars an hour you might make over any other retail jobs. When they got rid of individual commission they lost all of their decent staff.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Underwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    Pros

    CBD location
    Flexible work arrangements
    Allocated budgets
    Profitable
    Salary is on benchmark

    Cons

    Incompetent People Managers
    Many employees have been there for 10 years + and have been promoted above thier level of competence and/or know nothing else but the Telstra way – Cliques everywhere
    Lack of cohesion in Organisational Development structure, strategy and priorities (to little too late and not best practice)

    Advice to ManagementAdvice

    If you are going to invest in a robust OD strategy invest in recruiting people who understand what this is. Don't rename your learning and development function 'Organisational Development' and then just continue to do what you have always done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Is not the same job as described on paper strings employees along with broken promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Alright pay for trainee wages but noe benefits like overtime even though you always do more than 38 hour weeks

    Cons

    Absolutely no OJT provided no constructive criticism or on the job performance assessments

    Doesn't Recommend
    No opinion of CEO
  7.  

    Most backwards company I've worked in so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Java Developer  in  Clayton North (Australia)
    Former Employee - Senior Java Developer in Clayton North (Australia)

    Pros

    easy life, not much asked from you, not required to be always up to date with technology

    Cons

    If you care of what you do and of the jobs that would be open to you once you move on, Telstra is not the place to be.
    It is a company that kills brains and demotivates people. It discourages people to bring new ideas, and teaches people to be afraid of doing it - over one year, I've seen practically no one coming up with ideas, and people who were for a while in company kept telling me that if I find out of some good idea from them, I should not tell it's from them as they won't back it up. Thus most times I had to say it's mine to be able to put it on the table.
    People simply ignore everyone else.

    Just to clarify that I'm not a freak :), in my past history I've been offered partnership in a medium size software company (which was bought by Amazon later on) and was evaluated as key performer in other big company 3 years in a row (only up to 10% of the team get that evaluation).

    Bottom line, if you are OK with damaging your brain and potentially becoming unemployable in any normal public company, go for Telstra. Otherwise, run away.

    Advice to ManagementAdvice

    Encourage initiative, bottom up innovation. Hire tech savvy management. Treat people as partners, not slaves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    It's so painful to see the low hanging fruit but be unable realise even that

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Working with worlds best technology & some of the most talented people I've ever encountered - their passion for the company and their jobs makes the business the success it is

    Cons

    There is a HUGE gap between the SLT and Operational mgmt. The EDs in TEG are unable to work together as their personal agendas rule. Of the EDs, I can't think of one that has the necessary people and leadership skills to transform the business to meet the SLT goals. David Thodey needs to seriously reconsider his senior bench and throw out the one below that level entirely.

    Advice to ManagementAdvice

    David Thodey and Paul Geason need to get an accurate and direct line to the rank and file - they need to really understand what's going on in the business and how it's the bureaucracy and pettiness of management that is holding the organisation back. Check your managers' EQ and people skills - most are a vacuum. How can you have inspired and meaningful leadership when you lack leaders?

    Disapproves of CEO
  9.  

    No value in personal growth & recognition combined with high school bullies & fights

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    Pros

    Got to work with fantastic people who are around the same age and would be great long time friends socially. You get training sessions on new products

    Cons

    You are treated as if u are replaceable. You have KPi's on everything and cannot do ur job properly if u pass them. They tell u First call resolution BUT only if it's less than their Average Call HAndling TIme! When u Start u get training on products and prices but not on situations and scenarios. The Bonus structure can be met however it's capped and it's currently 3 months behind. If u have a problem with anyone it's very hard to raise the issue as all management are friends and it's perceived that U Are causing the problem. It's too hard to transfer and if u have a personal problem that might need time off or help at work they treat u like ur lying or ur retarded and can't do ur job and will start to pick on u until u end up quiting

    Advice to ManagementAdvice

    Without knowledge employees the business would not succeed . U emphasis on first call resolution but if u want to make ur KPi's finish the call within 20 mins no matter what. There's no growth potential until someone in management quits and there's no cross communication b/w telstra direct and TElstra Licenced stores which in the end makes a bad customer experience

    Doesn't Recommend
    No opinion of CEO
  10.  

    Being seen to be delivering is more important than actually delivering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Recognisable brand. Salary levels are high and benefits are good. People work hard and are generally good to work with.

    Cons

    Work life balance is talked about a lot but not delivered in practice. Employees are expected to be working 24/7 accessing emails/ taking phone calls etc. Highly political. Managers are extremely arrogant and there is an attitude of "We can because we are Telstra".

    Advice to ManagementAdvice

    Get out and really understand what your people do... in the same fashion as "undercover boss". You would learn a lot about the organisation and the way the people feel about the work they do.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Terrible employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Brisbane (Australia)
    Former Employee - Customer Service Representative in Brisbane (Australia)

    Pros

    They'll hire anyone. If you want to get your first support job under your belt apply here, No worries whatever your educational background, skills and abilities.

    Cons

    Poor Pay
    No Recognition
    Poor working conditions in terms of breaks, rosters
    Spend much time dealing with customer complaints
    Mostly incompetent colleagues
    Does not recognise individuals who excel
    Ridiculously low call times and after call time
    Records login/aftercall and break times, more than 30 seconds late more than 3 times is immediately termination.
    Never ending queues of calls

    Advice to ManagementAdvice

    Hire enough people to do the job and either pay better or relax the working conditions. Consider using more experienced team members as on floor support, improve training and continue training.

    Doesn't Recommend

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