Telstra

  www.telstra.com.au
  www.telstra.com.au

Telstra Reviews

Updated November 23, 2014
Updated November 23, 2014
179 Reviews
3.5
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telstra CEO and Board Member David Thodey
David Thodey
114 Ratings

Review Highlights

Pros
  • Work life balance is great with ability to work from home (in 25 reviews)

  • There's very flexible working conditions, I work from home or wherever four days a week (in 20 reviews)


Cons
  • Large organisation which is sometimes slow to move (in 7 reviews)

  • Too much red tape required to get anything done (in 8 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good for those who has good knowledge and contacts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Credit Consultant in Melbourne (Australia)
    Current Employee - Senior Credit Consultant in Melbourne (Australia)

    I have been working at Telstra as a contractor (less than an year)

    Pros

    Excellent employee policies and facilities. T-points, t-meetings, yammer and zing all is wonderful things and tools for motivation. Brings friendly atmosphere among colleague and their supervisor.

    Cons

    Too much and so much company for those who are working for more than 5 plus years not towards talent oriented but loyalty oriented company. Do not have credit for skills and knowledge at all the time but contacts matters.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Talk the talk, but do they walk the walk?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra full-time (more than 10 years)

    Pros

    Working for an iconic Australian organisation that has impact (direct or indirect) on the lives of every Australian.

    Cons

    Politics, bureaucracy, mired in the past, focus on the bottom line, inability to have meaningful impact, dreadful staff review processes, dog eat dog career driven managers, few true leaders.

    Advice to ManagementAdvice

    Sweep the boom, change the culture. Hire real people leaders, and keep them. It is not enough to talk about delivering for the customer, all goals and beliefs must reflect this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great staff to work with but no scope to move up with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Specialist in Sydney (Australia)
    Current Employee - Technical Specialist in Sydney (Australia)

    I have been working at Telstra full-time (more than 3 years)

    Pros

    Great benefits for staff and the pay is also good. Industry Training is also provided

    Cons

    Red tape. Teams work in silos,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Scaled agile not working.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Pros

    Work from home options.
    Flexible working hours.
    Acceptance of all nationalities, gender, sexual orientation etc.

    Cons

    Scaled agile within IT is not working.
    Micromanagement - too many managers chasing too few staff.
    Expected to work overtime for time in lieu does not compensate adequately.
    Too much red tape required to get anything done.
    Poor staff retention strategy.

    Advice to ManagementAdvice

    Scaled agile with offshore teams within IT is not working. Communication with offshore teams is difficult due to language, culture, distance and time-zone differences. It causes immense pressure on the onshore staff. We should rather keep specialised teams of onshore co-located staff. This way will result in better quality, less staff churn and lower cost. The hourly rate of labour should not be your main driving factor.

  6. 3 people found this helpful  

    Bad Move, Should of stayed in the States

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at Telstra full-time (more than 3 years)

    Pros

    Big Company, lots great people, Massive Reach, Good Budgets, The ability to do be involved in some really innovative projects, and a chance to really make a change to the customers.

    Cons

    No real career path, restrictive processes, too many consultants wanting to make a project last forever, no real understanding on real project management despite all manner of processes. A culture of fix it but don't change anything. Land grabs and political battles across the business verticals with many many project repetitions purely for bragging rights.

    Advice to ManagementAdvice

    If you hire a SME, with a track record of delivery let them do their job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Institutionalised and dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)

    I worked at Telstra full-time

    Pros

    A well known Australian company, great CEO, good pay.

    Cons

    A complete disconnect between stated policy and values and actual management actions.
    Limited accountability for bad management, bullying and politics.
    Management driven by empire building and protecting their patch than getting the best outcome.
    Staff disengaged with no ambition to achieve.

    Advice to ManagementAdvice

    Look at turnover rates and absenteeism. I witnessed the worst behaviour I have ever seen in my working life.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    A big Australian telecommunication company has opportunities to experience all sorts of technologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Specialist in Sydney (Australia)
    Former Employee - Technical Specialist in Sydney (Australia)

    I worked at Telstra full-time (more than 3 years)

    Pros

    A company has well structured organization systems including the employee benefits of the products, shares, social activities and awards. People are normally friendly and willing to help each other out both inside and outside of the company.

    Cons

    Company political hierarchy situation normally happens within the large cooperate. The higher management levels sometimes do not understand clearly what the operational teams need.

    Advice to ManagementAdvice

    Cutting costs is not the only good way to bring benefit to the company. People are the main investment to bring values into the company. The company cannot expect to use less people to handle the same amount of workload and still expect them to provide same or higher level of service that can bring more benefit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Was a mixed experience workikng there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Telstra full-time (more than 3 years)

    Pros

    Large organisation with lots of opportunities. Plenty of training. Possiblity of good income if you get into the right area.

    Cons

    Too much red tape and ridiculously labour intensive processes to get things done - keep changing sales targets. Sucking up to the bosses gets you much further up the ladder than working long hours, hard work, good stats and loyalty. They love sycophants there.

    Advice to ManagementAdvice

    Just heard from friends who still work there that it has become a nightmare for many due to a restructure - seem to be trying to manage people out again. This is exactly what I seen when I was there. As soon as I resigned I felt relieved. I am much happier now in a company which has sgtreamlined processes, cares about it's employees (that they are not just last months sales figure), has achievable sales targets and a work-life balance not a work-work one. You have lost and are losing too much talent and knowledge due to the way you treat employees like a number.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Killed by outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer in Melbourne (Australia)
    Former Employee - Sales Engineer in Melbourne (Australia)

    I worked at Telstra full-time (more than an year)

    Pros

    Good range of technologies to work with
    Impressive scale
    Some exceptional individuals

    Cons

    More and more BPO means things get done wrong, and then have to be fixed, and then the fixes need to get fixed.
    A lot of Telstra lifers no longer have anything to contribute and are waiting for their redundancy package

    Advice to ManagementAdvice

    Increased outsourcing and high net promoter scores are mutually exclusive

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    a good place to be obsolete

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Sydney (Australia)
    Current Employee - Product Manager in Sydney (Australia)

    I have been working at Telstra full-time (more than 8 years)

    Pros

    used to be a good place to work with heaps to learn

    Cons

    too many restructuring resulting in lost momentum in previously made strategic decisions that are still relevant.

    middle management (mostly those in Melbourne) thinks the world is revolving around them and are not comfortable (and incapable of) managing staffs outside their own city.

    they withheld information, have appalling time management skills - hardly on time (at least on average late by 10min) for meetings (including those they are supposed to host) and always go over time, keep moving meetings at the last minute or past the scheduled meeting time. conveniently exclude staffs outside their own city from important meetings and team events.

    Advice to ManagementAdvice

    none. too hard, they won't listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Telstra Photos

Telstra

+ Add Photo

Work at Telstra? Share Your Experiences

Telstra

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.