Texas Roadhouse Reviews

Updated June 30, 2015
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Texas Roadhouse CEO W. Kent Taylor
W. Kent Taylor
9 Ratings

Pros
  • The culture is great, the food is great (in 14 reviews)

  • They have good flexible hours, reasonable managers, caring people (in 18 reviews)

Cons
  • long hours, cannot get out of your shift even for an emergency unless you get someone to cover for you, some people do not pull their slack (in 13 reviews)

  • Working for tips on a server wage while paying other employees wages through tip share (in 7 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Texas Roadhouse

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The restaurant was almost always busy.

    Cons

    The management did not care about employees WHATSOEVER, and would not accommodate to employees' needs under any circumstance.

    Advice to Management

    Have a little compassion!


  2. Terrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser, Dmo, Cook in Goodyear, AZ
    Former Employee - Busser, Dmo, Cook in Goodyear, AZ

    I worked at Texas Roadhouse full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    good for high school students, free food sometimes, your friends can work there with you.

    Cons

    barely any hours, little pay for to much work, terrible mangers, no organization.

    Advice to Management

    stay calm, if your calm your workers will be calm and the work will actually get done.


  3. Overworked-Underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Roadhouse

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can get more hours if you want

    Cons

    Hard physical labor
    horrible pay


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I tolerate my job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Middletown, DE
    Former Employee - Server in Middletown, DE

    I worked at Texas Roadhouse part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a job and you leave with cash every night.

    Cons

    NO WORK LIFE BALANCE. You tell managers you want three shifts a week and they schedule you for 5...two of those shifts being doubles! Our store is grossly understaffed because the management sucks and instead of hiring more people they just force everyone to work ridiculous hours. They have pregnant staff workers working 6 or 7 DAY WORK WEEKS. I had a coworker complain about being scheduled 13 days in a row with no break. ARE YOU FREAKING KIDDING ME? People have school, kids, husbands/wives, friends, they'd like to see. Servers are made to do EVERYTHING. Clean their own tables, seat their own tables, wash dishes. the hostesses and the busboys can't do that? Oh wait, they don't hire enough to keep the cost of labor down. Why pay someone minimum wage when you get people to do for tipped minimum wage? Freaking joke. When you bring up the fact that idk you have a life to live, management threatens to fire you! Not my fault you scheduled me out of my availability.

    Hostesses and busboys are lazy, and I have to share MY tips I busted my behind for with them?
    The only people who get breaks are precious smokers. Stupid.

    Advice to Management

    I hope this location gets shut down.


  6. Regret wasting my time here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Busser/Server
    Current Employee - Busser/Server

    I have been working at Texas Roadhouse part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Made many friendships with co-workers. That is it.

    Cons

    I've worked for two separate Roadhouses and both, for the most part, were ran the same. Hard work for for little pay. Very long hours. Terrible management. It's ran very unorganized. If you are bussing tables you are at the bottom of the food chain and treated accordingly. Kitchen is disgusting, dirt, food, etc. everywhere, and that's where we deliver our food from? And after seeing how things are cleaned (tables, kitchen, bus station, floors, etc.) I would never recommend anyone to eat from this place. Unsanitary.

    Advice to Management

    A little more respect for your employees. Management will tell and promise an employee anything just so they stayed at the company. Most of your employees are young and you absolutely take advantage of them. Try to be more truthful and grateful for employees that bust their *** daily for you and your restaurant.


  7. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Ames, IA
    Former Employee - Server in Ames, IA

    I worked at Texas Roadhouse part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Fun atmosphere to work at flexible hours, good job for those who never severed or worked in the restaurant industry, don't have to do much work

    Cons

    Poor management at this Texas Roadhouse, don't care about their employees, some even swear at you for not doing one single small task. Overstaffed on servers every night and would not make much tip money. The tip out is three percent out of total sales, only three table sections and two table sections friday and saturday nights which is outrageous because of how much work you do. Most of the time you would not make $100 unless you have been their for two years or more. Checks are low and all about getting your table turned faster. Also, no teamwork as well so don't expect much from the most of the servers that work their, especially the ones that don't want to run their own food when they have nothing to do. Highly recommend not working at this Texas Roadhouse and out of all of the restaurants I worked for in my six years of restaurant experience, this is one of the worst restaurants I worked for.

    Advice to Management

    Be more professionally personal with your employees, especially with the new ones. Work on your short tempers, nobody is perfect and your employees do not like to see stressed out, unhappy managers all of the time. This is the hospitality industry expect to work a lot but also provide a good impression for your employees to prevent high turnover in your staff.


  8. Kitchen Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Manager in Miami, FL
    Current Employee - Kitchen Manager in Miami, FL

    I have been working at Texas Roadhouse

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great training program. I spent 4 months at another location learning about my role, the company, and its culture. My hotel and travel expenses were paid 100%.

    Cons

    The job is nothing like my training experience. I am required by management to work 15 hours or more per day. The pay is low and after looking at my average hours worked per week compared to my salary...I am making about $8.00 per hour. There is no work-life balance when you have to work so many hours and it does not make for a "fun" work environment.

    Advice to Management

    Please give a more realistic job preview. There is no work-life balance at this company because the job requires management to work an average of 75-80 hours per week not the 55 hours that was mentioned in the interview process. This information will help others to make a more informed decision before accepting your offer and it will reduce turnover in the long run because your managers will quit due to the lack of work-life balance.


  9. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Camp Hill, PA
    Former Employee - Server in Camp Hill, PA

    I worked at Texas Roadhouse

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It is a busy place to work. There is always guests to be served and money to be made especially in the winter months. It's a large chain and transferring to different locations is easily done.

    Cons

    The management is awful. They are unprofessional, unethical, and disrespectful. Servers are expected to be a cleaning crew for the cheap management. Scrubbing the floor underneath the booths on your hands and knees are just one of the many tasks expected of you outside of serving.

    Advice to Management

    You NEED new management. This is an awesome company that, for lack of a better analogy, is being flushed down the toilet by the current managers. The way they treat their staff is despicable. The way they maintain the actual building is disgusting.


  10. Working for TRH was fun, but also a hassle.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Pittsburgh, PA
    Former Employee - Hostess in Pittsburgh, PA

    I worked at Texas Roadhouse part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The coworkers were great, sometimes. The free peanuts and bread were great as well. I learned a lot about working in a restaurant and got experience with people.

    Cons

    Well. Doing 100+ peanut bags, rolling silverware, getting yelled at by servers, having to carry dishes over my head, and the coworkers. I felt like it was highschool. Managers favorited the tall skinny tan servers and it was so hard to move up in the company. I never once got a break working there. And also a few days before I left for college I was scheduled 3 days in a row up until I left to for 8-10 hour shifts with NO break. I called off the three days in order to pack for school and they threatened to call my current employer and say "how bad I am" where now I'm one of the top servers.

    Advice to Management

    Don't treat your employees like slaves. Give them at least a 15 minutes break because that's the LEGAL thing to do. Also, let employees move up when they're ready. Lastly, don't let managers favor certain employees.


  11. Waitress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress
    Former Employee - Waitress

    I worked at Texas Roadhouse part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Free rolls, salad, drinks and discounts off of food. Some of the customers were very sweet and a few of the employees were also nice.

    Cons

    Horrible hours, horrible management, horrible employees, all around just horrible place to work. Only one of the mangers seemed to actually care about their employees. Very clicky, if you haven't been there longer than a year don't even try to be friends with any of the waiters or waitresses.

    Advice to Management

    Get your act together, learn to work with your employees schedules then maybe you wouldn't have such a bad turn over



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