Texas Roadhouse

  www.texasroadhouse.com
  www.texasroadhouse.com

Texas Roadhouse Reviews

Updated October 6, 2014
Updated October 6, 2014
298 Reviews
3.9
298 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Texas Roadhouse CEO W. Kent Taylor
W. Kent Taylor
126 Ratings

Review Highlights

Pros
  • Management is great, the atmosphere is great, the food is great (in 14 reviews)

  • They have good flexible hours, reasonable managers, caring people (in 18 reviews)


Cons
  • Average or below pay & long hours (in 13 reviews)

  • Working for tips on a server wage while paying other employees wages through tip share (in 7 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    If you want to make money, don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busboy in New Berlin, WI
    Former Employee - Busboy in New Berlin, WI

    I worked at Texas Roadhouse part-time (more than an year)

    Pros

    The food and SOME coworkers. Honestly, there isn't a lot of pros.

    Cons

    Management thinking they are above everyone when they are nothing in real life.

    Advice to ManagementAdvice

    Learn how to run a business. I worked at the New Berlin restaurant, and honestly I could have ran the business better than my senior managers and I was 16 at the time I worked there. It doesn't take a genius to run a Texas Roadhouse. They screw you over tip share, don't know how to make a schedule. I put them in their place when they tried to make me stay past my scheduled time when in the labor laws state that you DONT HAVE TO stay past your scheduled time. It makes me laugh so hard at these managers when they don't make nothing for money and they still think they are above everybody.....guess what I'm now 22 making triple what they are making thanks to my accounting and business degree.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Unfair and don't care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Gainesville, GA
    Former Employee - Server in Gainesville, GA

    I worked at Texas Roadhouse part-time (less than an year)

    Pros

    Give people a lot of hours if they want them and most of the fellow servers are very nice and helpful.

    Cons

    I worked at the Gainesville Georgia location for a week as a trained server. This was my first server job and I was hopeful it would work out. On day 5 of being a server there they put me working my first evening shift on a Sunday night. The shift would have been fine if they hadn't gave me tables of 9, 7, 8, 6, 5 people at the same time. At one point I had a table of 9 and a table of 5 at the same time. I shouldn't have had a party table for maybe another month or at least 3 weeks. The next morning I called to turn in my resignation and informed them of the situation I was put in the night before and I got no apologies. They didn't Even Approach the situation. I would never work for a company who would to that to a new employee or any employee that was not prepared for the situation. I do not recommend working there.

    Advice to ManagementAdvice

    New management....

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Worst work experience, ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seaford, DE
    Current Employee - Anonymous Employee in Seaford, DE

    I have been working at Texas Roadhouse part-time (more than an year)

    Pros

    There are none at all.

    Cons

    Over worked, under paid, bully managers.

    Advice to ManagementAdvice

    its not my fault you're 40 working at a restaurant.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    A lot offered, little delivered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Anchorage, AK
    Former Employee - Service Manager in Anchorage, AK

    I worked at Texas Roadhouse full-time (less than an year)

    Pros

    You can wear jeans. Despite their own rules on sexual harassment, every manager seems to have a girlfriend or wife that worked for them at some point, so apparently they encourage dating employees.

    Cons

    under benefits they list 401K, stock options, vacation, and even a spending acct. The problem is that there is no "matching" on the 401K so u could do that yourself. The stock options don't vest for 5 years, and if u leave the company not at all- most managers don't spend five years with a company any more. After 8 months, zero vacation accrued on my paycheck, at separation I asked, they just said "oh, you didn't get any". After training couldn't even find a mention of the spending acct. Finally; SALARY: these guy pay very low but offer a decent profit sharing. The only problem is you don't get that until three months after you get into your own store...basically these guys prey on young unsophisticated managers and save millions by underpaying them.

    Advice to ManagementAdvice

    under-promise and over deliver, not the other way around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Former Cincinnati location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Cincinnati, OH
    Current Employee - Server in Cincinnati, OH

    I have been working at Texas Roadhouse part-time (less than an year)

    Pros

    Many positions available for those looking for minimum wage employment. Decent training staff. Hires from within for management and training positions.

    Cons

    Poor management at Cincinnati location. Environment was not professional. Communication was unprofessional and inefficient. Leaders were not role models. Selfish atmosphere among employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Texas Roadhouse does not own my children!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Roadhouse as an intern (less than an year)

    Pros

    Apparently Texas Roadhouse has sold out to the Federal Government so it begs a question, how much money have you taken to think you can tell me what I can have for my children in the matter of cooked to order? Sellout turncoats.

    Cons

    Telling me I can't order a steak cooked to order for my child is a violation of my rights and freedoms and Texas Roadhouse does not own my children.

    Advice to ManagementAdvice

    Change you policy and stop selling out to the elite that control everything. I was a regular customer and I will NEVER return until your policy of trying to control my children's freedom of choice is changed to something that is indicative of America rather then some third world collective!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Constantly ripped off by management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Texas Roadhouse full-time (more than 5 years)

    Pros

    Will work with schedule, only night shifts during the week. Fairly easy work, not many expectations other than showing up on time.

    Cons

    Tipshare is based off of gross sales, not net sales. So for all those overcooked steaks and cold ribs that get comped, you get to pay tipshare on those discounts and on tax that you aren't getting tipped on. You get to subsidize the managers' bonuses from how much you have to tip out.

    They don't tell you that you're allowed to deduct tipshare from your income.

    The food isn't that great, and the customers that come in expect a lot, but don't tip well at all.

    Bartenders are expected to do "bar cleans" and are not allowed to clock in, as it is "part of the job, and if you don't want to bartend then we will find someone else."

    Advice to ManagementAdvice

    Tipshare should be off of net sales, period. The host stand and to-go should not be in the tipshare pool either. You may have great labor cost numbers, but its because you're screwing your servers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    I need another job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Host in Horn Lake, MS
    Current Employee - Host in Horn Lake, MS

    I have been working at Texas Roadhouse full-time (more than an year)

    Pros

    used to be great and fun

    Cons

    management doesn't act like management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Dissapointing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Peoria, AZ
    Former Employee - Server in Peoria, AZ

    I worked at Texas Roadhouse full-time (less than an year)

    Pros

    I make money. Flexible Scheduling. ALWAYS on a wait, its busy everyday.

    Cons

    I was so excited to work here, could have been an awesome job and tons of fun. Terrible management! No one is a leader, you have a bunch of "key" holders who pretend to be a manager. Managers are ALSO servers, who make mistakes, and have guest complaints. How do you respect someone that cant preform the job and harp on you if your triple sat? Only have 3 table sections, no food runners, and tons of side work at the end of the shift. Oh, and management has been changing payroll hours so they can make their bonuses. They also don't ask if you can work an extra shift, you are told you have to. Most servers work 7 days, and your scheduled doubles on Saturdays and Sundays without a break. Everyone is so overworked, they are all miserable.

    Advice to ManagementAdvice

    You should all be fired! Stop being corrupt! Respect your employees.

    Positive Outlook
    No opinion of CEO
  11.  

    would not reccomend working at this specific roadhouse, try and stay corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook, Meat Cutter, Broiler, Prep, Fry, Salad in North Charleston, SC
    Current Employee - Line Cook, Meat Cutter, Broiler, Prep, Fry, Salad in North Charleston, SC

    I have been working at Texas Roadhouse full-time (more than an year)

    Pros

    fun employees, not much else

    Cons

    work environment not really good, not very fun to work at, long hours poor pay. They try and say there is room for carrer opportunities, but there turn around rate is so high that trying to get on a path is nearly impossible. The attidutes from management to employee is also very poor not much respect.

    Advice to ManagementAdvice

    step up to the plate more and take on more responsibilities. we don't want to hear about you going out to get wasted, or have you swearing at us.

    Doesn't Recommend
    Neutral Outlook

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