Texas Roadhouse Reviews

Updated March 12, 2015
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Texas Roadhouse CEO W. Kent Taylor
W. Kent Taylor
155 Ratings

18 Employee Reviews

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  1. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Camp Hill, PA
    Former Employee - Server in Camp Hill, PA

    I worked at Texas Roadhouse

    Pros

    It is a busy place to work. There is always guests to be served and money to be made especially in the winter months. It's a large chain and transferring to different locations is easily done.

    Cons

    The management is awful. They are unprofessional, unethical, and disrespectful. Servers are expected to be a cleaning crew for the cheap management. Scrubbing the floor underneath the booths on your hands and knees are just one of the many tasks expected of you outside of serving.

    Advice to ManagementAdvice

    You NEED new management. This is an awesome company that, for lack of a better analogy, is being flushed down the toilet by the current managers. The way they treat their staff is despicable. The way they maintain the actual building is disgusting.

    Doesn't Recommend
    Negative Outlook
  2. Working for TRH was fun, but also a hassle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Pittsburgh, PA
    Former Employee - Hostess in Pittsburgh, PA

    I worked at Texas Roadhouse part-time (more than a year)

    Pros

    The coworkers were great, sometimes. The free peanuts and bread were great as well. I learned a lot about working in a restaurant and got experience with people.

    Cons

    Well. Doing 100+ peanut bags, rolling silverware, getting yelled at by servers, having to carry dishes over my head, and the coworkers. I felt like it was highschool. Managers favorited the tall skinny tan servers and it was so hard to move up in the company. I never once got a break working there. And also a few days before I left for college I was scheduled 3 days in a row up until I left to for 8-10 hour shifts with NO break. I called off the three days in order to pack for school and they threatened to call my current employer and say "how bad I am" where now I'm one of the top servers.

    Advice to ManagementAdvice

    Don't treat your employees like slaves. Give them at least a 15 minutes break because that's the LEGAL thing to do. Also, let employees move up when they're ready. Lastly, don't let managers favor certain employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Waitress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress
    Former Employee - Waitress

    I worked at Texas Roadhouse part-time (less than a year)

    Pros

    Free rolls, salad, drinks and discounts off of food. Some of the customers were very sweet and a few of the employees were also nice.

    Cons

    Horrible hours, horrible management, horrible employees, all around just horrible place to work. Only one of the mangers seemed to actually care about their employees. Very clicky, if you haven't been there longer than a year don't even try to be friends with any of the waiters or waitresses.

    Advice to ManagementAdvice

    Get your act together, learn to work with your employees schedules then maybe you wouldn't have such a bad turn over

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. If you want to make money, don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busboy in New Berlin, WI
    Former Employee - Busboy in New Berlin, WI

    I worked at Texas Roadhouse part-time (more than a year)

    Pros

    The food and SOME coworkers. Honestly, there isn't a lot of pros.

    Cons

    Management thinking they are above everyone when they are nothing in real life.

    Advice to ManagementAdvice

    Learn how to run a business. I worked at the New Berlin restaurant, and honestly I could have ran the business better than my senior managers and I was 16 at the time I worked there. It doesn't take a genius to run a Texas Roadhouse. They screw you over tip share, don't know how to make a schedule. I put them in their place when they tried to make me stay past my scheduled time when in the labor laws state that you DONT HAVE TO stay past your scheduled time. It makes me laugh so hard at these managers when they don't make nothing for money and they still think they are above everybody.....guess what I'm now 22 making triple what they are making thanks to my accounting and business degree.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Unfair and don't care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Gainesville, GA
    Former Employee - Server in Gainesville, GA

    I worked at Texas Roadhouse part-time (less than a year)

    Pros

    Give people a lot of hours if they want them and most of the fellow servers are very nice and helpful.

    Cons

    I worked at the Gainesville Georgia location for a week as a trained server. This was my first server job and I was hopeful it would work out. On day 5 of being a server there they put me working my first evening shift on a Sunday night. The shift would have been fine if they hadn't gave me tables of 9, 7, 8, 6, 5 people at the same time. At one point I had a table of 9 and a table of 5 at the same time. I shouldn't have had a party table for maybe another month or at least 3 weeks. The next morning I called to turn in my resignation and informed them of the situation I was put in the night before and I got no apologies. They didn't Even Approach the situation. I would never work for a company who would to that to a new employee or any employee that was not prepared for the situation. I do not recommend working there.

    Advice to ManagementAdvice

    New management....

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful

    Worst work experience, ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seaford, DE
    Current Employee - Anonymous Employee in Seaford, DE

    I have been working at Texas Roadhouse part-time (more than a year)

    Pros

    There are none at all.

    Cons

    Over worked, under paid, bully managers.

    Advice to ManagementAdvice

    its not my fault you're 40 working at a restaurant.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Great, at first. Then I started to notice "things" as they really were.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Texas Roadhouse full-time

    Pros

    Casual dress. Bonus plan was good.

    Cons

    The culture is almost "cult-like". Very much an "old-boys-network"...almost to the point of being a frat house. And the stuff you hear in the news about the EEOC claims on age discrimination....very true. Not only at the restaurants, but also at the Support Center. Management does like young, pretty girls!

    Advice to ManagementAdvice

    Clean out the management in your H.R. department. They are your worst offenders.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. A lot offered, little delivered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Anchorage, AK
    Former Employee - Service Manager in Anchorage, AK

    I worked at Texas Roadhouse full-time (less than a year)

    Pros

    You can wear jeans. Despite their own rules on sexual harassment, every manager seems to have a girlfriend or wife that worked for them at some point, so apparently they encourage dating employees.

    Cons

    under benefits they list 401K, stock options, vacation, and even a spending acct. The problem is that there is no "matching" on the 401K so u could do that yourself. The stock options don't vest for 5 years, and if u leave the company not at all- most managers don't spend five years with a company any more. After 8 months, zero vacation accrued on my paycheck, at separation I asked, they just said "oh, you didn't get any". After training couldn't even find a mention of the spending acct. Finally; SALARY: these guy pay very low but offer a decent profit sharing. The only problem is you don't get that until three months after you get into your own store...basically these guys prey on young unsophisticated managers and save millions by underpaying them.

    Advice to ManagementAdvice

    under-promise and over deliver, not the other way around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Former Cincinnati location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Cincinnati, OH
    Current Employee - Server in Cincinnati, OH

    I have been working at Texas Roadhouse part-time (less than a year)

    Pros

    Many positions available for those looking for minimum wage employment. Decent training staff. Hires from within for management and training positions.

    Cons

    Poor management at Cincinnati location. Environment was not professional. Communication was unprofessional and inefficient. Leaders were not role models. Selfish atmosphere among employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Texas Roadhouse does not own my children!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Texas Roadhouse as an intern (less than a year)

    Pros

    Apparently Texas Roadhouse has sold out to the Federal Government so it begs a question, how much money have you taken to think you can tell me what I can have for my children in the matter of cooked to order? Sellout turncoats.

    Cons

    Telling me I can't order a steak cooked to order for my child is a violation of my rights and freedoms and Texas Roadhouse does not own my children.

    Advice to ManagementAdvice

    Change you policy and stop selling out to the elite that control everything. I was a regular customer and I will NEVER return until your policy of trying to control my children's freedom of choice is changed to something that is indicative of America rather then some third world collective!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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