Texas Roadhouse

  www.texasroadhouse.com
  www.texasroadhouse.com

Texas Roadhouse Reviews

Updated September 18, 2014
Updated September 18, 2014
277 Reviews
3.8
277 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Texas Roadhouse CEO W. Kent Taylor
W. Kent Taylor
116 Ratings

Review Highlights

Pros
  • Management is great, the atmosphere is great, the food is great (in 13 reviews)

  • They have good flexible hours, reasonable managers, caring people (in 16 reviews)


Cons
  • Average or below pay & long hours (in 12 reviews)

  • Working for tips on a server wage while paying other employees wages through tip share (in 7 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1.  

    Hard work with not enough pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Pelham, AL
    Current Employee - Server in Pelham, AL

    I have been working at Texas Roadhouse part-time (less than an year)

    Pros

    You get plenty of growth opportunity.

    Cons

    You will never have a set time of when you'll be leaving work, but then again that may just be the restaurant business. But when you have people coming over to the house at night and you can't even give them a time of when you'll be leaving work, it gets in the way of plans. Next, you are handed a lot of responsibilities, which can be good, if you get paid for that...which you won't be. I help all of the servers, wash dishes, bus tables, host, and then some. What will they pay you? Absolutely the minimum amount that they are required to pay you by law. It's a challenging job and you won't feel like you're getting appreciation for all that you do. Everyone I work with is either trying to quit or they are working two jobs and can't afford to leave.

    Advice to ManagementAdvice

    I feel like the managers don't care about their employees. There is an employee that works with me that has cancer...CANCER and when she was late for work, the manager called to see where she was. She had been so sick from Chemotherapy that she had been unable to call in for work. The only thing the manager asked was "Well when do you think you'd be able to be here?" And after that conversation, she hung up the phone, turned to us and said "I don't care about personal problems - I'm trying to run a business." Another time I was sick at work, and wasn't allowed to go home. Managers will make you feel like you've been blessed for being given a day off, even if you had something like a COURT DATE that you had no choice in going to. With my last job we felt like a family, and I've never felt that while working at Texas Roadhouse. And I, with almost all of my coworkers, cannot wait until we get a better opportunity and can leave that place in the dust somewhere.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Chicago, IL
    Former Employee - Bartender in Chicago, IL

    I worked at Texas Roadhouse part-time (more than 5 years)

    Pros

    Good money, fun coworkers, always steady

    Cons

    Working late at night, general bar tendering stuff

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    silverware roller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Silverware Roller
    Current Employee - Silverware Roller

    I have been working at Texas Roadhouse part-time (less than an year)

    Pros

    Meeting new people and making new friends

    Cons

    HAving to keep up with the pace.

    Advice to ManagementAdvice

    hire more people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Big turnover for servers but can be a fun atmosphere at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Texas Roadhouse part-time

    Pros

    Really good at training new employees efficiently, tries to keep employees motivated

    Cons

    Management is always changing and its hard to respect leaders when it seems they are just disposable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Eh, it's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Roadhouse part-time (more than an year)

    Pros

    -The environment can be really fun and laid back.
    -The 30% discount and free bread and drinks are always great.
    -Scheduling is really flexible, and management is willing to work with your shifts if you request a couple days off
    -Great way to work on your "people skills" and it's always nice to make new friends with fellow employees
    -Hiring is really quick and easy for the most part

    Cons

    -The pay isn't the greatest and it isn't consistent at all; you really never know what you get paid until your check goes through your account. (pay is about $3/hr + tip share) I've had shifts that were overwhelmingly busy and I end up believing that I will get paid a decent amount the following payday. Yeah, wrong. You never really know.
    -Schedules are really inconsistent sometimes. I've ended up working about 4 days a week most weeks, and only 1 or 2 the following weeks.
    -The training was very lackluster. It was very spitball-ish, but, granted, they did know what they were talking about.
    -Also, the way they treat new employees can be really shady at times. Fellow employees treat you as if you are the new kid in school, basically; they can be very reluctant to help you at times if you are new and they expect you to know all of your duties right off the bat. That can be very uncomfortable.
    -Shoppers. Oh, to deal with shoppers is so stressful. You never know who a shopper may be, and if you end up not telling the guest the restaurant story, you could be fired right off the bat. I believe that's very extreme, but it's not my restaurant to run.
    -The environment when dealing with fellow employees can come off as being very high school-esque and immature. The drama is very annoying, but as long as you keep out of it, you're fine for the most part.
    -As said in other reviews, there is a bit of favoritism between management and employees, and that can be very uncomfortable and unwelcoming. If we're supposed to be treated like "family," why play favorites?

    Advice to ManagementAdvice

    Overall, I'm pleased with the restaurant itself, but think about giving employees a bit more wiggle room for pay. And I do think firing someone for not telling the story is really extreme; if anything, a warning should be brought up, but if it happens again, other consequences are appropriate.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    It's OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Texas Roadhouse Hostess in Fort Bliss, TX
    Current Employee - Texas Roadhouse Hostess in Fort Bliss, TX

    I have been working at Texas Roadhouse part-time (less than an year)

    Pros

    Great way to get started in the restaurant business, managers defend employees if needed, decent pay, you can start as a hostess and go up from there.

    Cons

    Hours suck, some coworkers do not want to do their job, managers do not want to teach me anymore than seating when there is plenty more to do as a hostess.

    Advice to ManagementAdvice

    Teach employees more if they're willing to learn, stop cutting employee hours. I am willing to work full time hours and im getting less than 15 per week.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Stressful. Not worth the pay. Terrible management at my location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Door Coordinator in College Station, TX
    Current Employee - Door Coordinator in College Station, TX

    I have been working at Texas Roadhouse part-time (more than 3 years)

    Pros

    Can't think of one, unless you count getting to walk yourself to a table when you want to dine in, and only getting 30 percent off food compared to other restaurants employee discounts.

    Cons

    Got "promoted" and still wasn't treated with respect. Management. Perks. Pay. I was in a position that did not require a degree, I was working with high schoolers, and we were not allowed to request off for family or personal events if management thought the restaurant would be busy even though there were over 60 employees at my store.

    Advice to ManagementAdvice

    Learn to treat your employees like people rather than slaves. I was a senior in college, living in a college town, and not allowed to request off for a football game even though I had been working there for 3 years, and there were plenty of HIGH SCHOOL students who could have worked my position on a Saturday..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Bullying, lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Texas Roadhouse part-time (more than an year)

    Pros

    The salary, free rolls and Caesar salad

    Cons

    Hazing for new employees, bullying, cliques/favorites, horrible training, barely noticed in a sea of employees

    Advice to ManagementAdvice

    Take time to really train your employees, and not rush through everything because you're busy. Prevent the bullying and hazing; it affects the individual and their job performance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Hostess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Towson, MD
    Former Employee - Hostess in Towson, MD

    I worked at Texas Roadhouse part-time (more than 3 years)

    Pros

    Awesome people, good managers, always busy, uniform

    Cons

    Bad schedule, corporate policy, dirty, no employee support, no discount

    Advice to ManagementAdvice

    better leadership

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Elkhart, IN
    Former Employee - Server in Elkhart, IN

    I worked at Texas Roadhouse full-time (more than 3 years)

    Pros

    Great people, fun environment, good food. They do work with your scheduled even if its last minute. Plenty of hours to go around

    Cons

    Lots of internal drama, no pay increase, irregular hours, general public. Most of your pay is based off tips. Some nights this is great while most night it is not. Week to week your schedule is different.

    Advice to ManagementAdvice

    Don't be part of the drama. Take steps in preventing or solving issues with workers

    Recommends
    Neutral Outlook
    No opinion of CEO

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