Texas Roadhouse Reviews

Updated July 29, 2015
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2.0
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Texas Roadhouse CEO W. Kent Taylor
W. Kent Taylor
14 Ratings

Pros
  • The culture is great, the food is great (in 14 reviews)

  • They have good flexible hours, reasonable managers, caring people (in 18 reviews)

Cons
  • long hours, cannot get out of your shift even for an emergency unless you get someone to cover for you, some people do not pull their slack (in 13 reviews)

  • Working for tips on a server wage while paying other employees wages through tip share (in 7 reviews)

More Pros and Cons

48 Employee Reviews

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  1. Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Roadhouse full-time

    Pros

    It is a fun place to work in. Fun people and your regulars be come your friends. Your schedule is flexible and the hours are not that bad

    Cons

    Horrible management. Managers care more about their guests than their employees.


  2. Poor Management

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Hostess in Concord, NC
    Former Employee - Hostess in Concord, NC

    I worked at Texas Roadhouse full-time (Less than a year)

    Pros

    The interview process was painless and easy. I asked for an application, filled it out right then, handed it back to the manager and had my first of two interviews right there.

    Cons

    Co-workers would come to work hungover and so would management. People who worked the longest were picked as "favorites" and the rules didn't apply to them. When requesting days off, they were not very flexible. Worst job I've ever had.

    Advice to Management

    not picking favorite employees and ignoring the rest


  3. Server

    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Crystal Lake, IL
    Former Employee - Server in Crystal Lake, IL

    I worked at Texas Roadhouse part-time (More than a year)

    Pros

    potential to make decent money on busy nights, fairly consistent crowd

    Cons

    No confidentiality if you go to a manager about something, management is always changing, very high turnover rate which is why your managers and coworkers may not be the best- they are always very desperate to hire and don't always hire the best or most qualified people

    Advice to Management

    If an employee comes to you with information and emphasis multiple times on the confidentiality part of it- you as a manager should keep that info confidential. As managers its your job to maintain professional-there are managers that lost their cool and threw tantrums on a daily basis sometimes, maybe send those people to anger management!


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  5. Went downhill fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Thornton, CO
    Former Employee - Hostess in Thornton, CO

    I worked at Texas Roadhouse full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Management started out great, great to get your foot in the door, somewhat flexible hours

    Cons

    Only open during dinner, management changed every two months or so, managers picked favorites and only those favorites got to move up. Eventually the only people that were managers were all of the best friends in the company, very much like a clique. Management made at least one person per night feel so bad that they cried. No one covers shifts, and even if you're in the hospital, you're expected to show (happened a few times with co-workers). Moving up will never happen unless you wait about 3-5 years

    Advice to Management

    "Teamwork" involves management too


  6. Not A Good First Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Bowie, MD
    Former Employee - Hostess in Bowie, MD

    I worked at Texas Roadhouse part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Tips Flexible on availability / request offs Lively atmosphere Fast-paced

    Cons

    Small pay Unprofessional management Short hours Can attract a rowdy / rude clientele

    Advice to Management

    I worked here as my first job when I was 16. Hopefully the management has drastically improved since I've been there. People can be very demanding of you as a hostess, and take advantage of your kindness, naïveté and youth. Management did nothing to improve this, instead they (along with servers) seemed to perpetuate this stigma of hostesses being "stupid" based on how they talked to you. I just thought that this was how a job was, that they "don't have to be nice to you" (these are actual words from a front-of-house manager). I wish I had worked somewhere else as a first job so I could have earlier developed a sense of self-respect in the work field.


  7. Better places

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Orem, UT
    Former Employee - Server in Orem, UT

    I worked at Texas Roadhouse part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You get to work with fun people and learn customer service

    Cons

    Management sucks, pay sucks, the back is disgusting!! I worked for another location and never had a problem, I actually loved it. This place made me hate Texas Roadhouse and not want to serve anymore!

    Advice to Management

    Get managers that care!


  8. Long work - unorganized management - but okay pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Host
    Former Employee - Lead Host

    I worked at Texas Roadhouse part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was fair, I appreciated the tip share as a host so that I was encouraged to improve the guests' experiences to improve my paycheck. Plenty of free/cheap food available for employees.

    Cons

    Unorganized management. They were all over the place and over-worked. Training for hosts was outdated and shoddy (I actually redid the training manual during my time at TRH). Upper management kept touting options for advancement but never followed through, and were unclear when it came to leadership responsibilities.


  9. Key Hourly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Roadhouse full-time (More than 10 years)

    Pros

    Fun friendly people, they work with your schedule

    Cons

    No set starting pay. They give whatever they feel at the moment. Getting a raise is next to impossible, even if you have been there for years, like myself. They don't do employee evaluations & I feel it is there way of not having to give raises. They expect a lot, but give very little.

    Advice to Management

    Communicate, have weekly/ bi- weekly manager meetings. Give raises because they are deserved, not because they suck up to you.


  10. It was great at first

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at Texas Roadhouse part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Coworkers become family, fun experiences, very friendly environment, line dances are always fun, never had any drama

    Cons

    Horrible pay, management was unorganized, the host stand was unprofessional, no benefits, no raises, no appreciation from managers.

    Advice to Management

    Stop hiring girls based on looks and hire girls who are willing to work long hours and won't be constantly calling in. Favoritism has completely taken over.


  11. Experience at Texas Roadhouse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Texas Roadhouse

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fun people to work with, good discounts.

    Cons

    Pay, managers, no opportunities for growth.

    Advice to Management

    Teach managers to learn how to talk to employees, increase pay.



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