Texas Roadhouse

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Texas Roadhouse Reviews

Updated February 21, 2015
Updated February 21, 2015
36 Reviews
2.0
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Texas Roadhouse CEO W. Kent Taylor
W. Kent Taylor
36 Ratings

Review Highlights

Pros
  • Management is great, the atmosphere is great, the food is great (in 14 reviews)

  • They have good flexible hours, reasonable managers, caring people (in 18 reviews)


Cons
  • Average or below pay & long hours (in 13 reviews)

  • Working for tips on a server wage while paying other employees wages through tip share (in 7 reviews)

More Highlights

36 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Owner is not a nice person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Waiter in Lansing, MI
    Former Employee - Server/Waiter in Lansing, MI

    I worked at Texas Roadhouse

    Pros

    Good food for the price

    Cons

    Hit or miss on money

    Advice to ManagementAdvice

    Appreciate your staff they are important

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Come on Down

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Roadhouse

    Pros

    The people are fun and you can make good tips.

    Cons

    They pay 2.83 an hour. If they could, they would get you to pay them to work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Disorganized with Rude Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser in Dyer, IN
    Former Employee - Busser in Dyer, IN

    I worked at Texas Roadhouse part-time (less than a year)

    Pros

    Nice employees, Work with your schedule

    Cons

    Poor Management, Disorganized Staff management, Absolute Minimum Wage

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    The most confusing revolving door for High School and College students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Coordinator/Server in Kansas City, MO
    Current Employee - Training Coordinator/Server in Kansas City, MO

    I have been working at Texas Roadhouse

    Pros

    They have a flexible schedule, but make you feel bad about giving away shifts. It's an extremely busy restaurant. No late night shifts (Usually out before 11 pm, 12 am AT THE LATEST) Great trade-outs from local businesses and great prizes for non-mediocre employees.

    Cons

    Inconsistencies (understatement). Stressed out management. You often get the feeling you're not appreciated. Unrealistic gift card sales (the most stressful and mind-raping time to work for the company). A young staff who doesn't care. A management staff that plays in fields of fraternization...constantly. The constant feeling that you're going to get fired for not "selling enough of what they need sold for the quarter". Intense training program that shoves too much down your throat. The most ridiculous tip-out I have ever experienced (I pay more in tip out than my monthly bills). Overall, just a standing ovation to mediocrity. Worst serving job I've ever had.

    Advice to ManagementAdvice

    Move on, find something better! Stop being brainwashed by this company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good starting point, but that's about it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Winchester, VA
    Former Employee - Server in Winchester, VA

    I worked at Texas Roadhouse

    Pros

    Had no experience with serving, training was good in order to learn skills necessary to serve, food was decently priced so potential for higher tips, fun atmosphere with dancing, allowed to wear jeans and jean shorts. Played games with kitchen staff in order to sell big steaks, drinks etc.

    Cons

    Only allow you to have 3 tables, a LOT of turnover so employees were stuck working extra shifts when people would quit. Never honored days off even when placed 6 months in advance. At first I thought management was nice but realized as time went on realized they saw you as expendable. Long hours after shift cleaning up kitchen and front. Very few who worked there lasted longer than 6 months

    Advice to ManagementAdvice

    INVEST in your employees. Treat them well and honor when they ask for time off and you will get a LOT more work out of them and they will stay with you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Hosting isn't worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Trexlertown, PA
    Current Employee - Hostess in Trexlertown, PA

    I have been working at Texas Roadhouse part-time (more than a year)

    Pros

    When you first start, everyone is super friendly to you. The other employees are so willing to help you learn and show you the ropes, but once you've been there for a month, there's nothing else to learn.

    Cons

    1. Management sucks. The managers clearly pick favorites and they're miserable all the time.
    2. Corporate likes to pop in unannounced.
    3. If your manager doesn't care for you, you will get written up for almost anything.
    4. Everyone loves to gossip. And right in front of your face.
    5. You aren't needed unless it's a really busy Friday or Saturday night and your time is being wasted.

    Advice to ManagementAdvice

    At least try to act like you want to be a part of the 'legendary' service that is being offered. You are unapproachable and mean. You talk down to your hosting staff and cannot keep a promise to save your life.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Elkhart, IN
    Former Employee - Server in Elkhart, IN

    I worked at Texas Roadhouse part-time (more than a year)

    Pros

    - Fun place to work.
    - I really like the people I work with, most people help one another out when needed, good teamwork.
    - Good guest service

    Cons

    - Poor management.
    - Not flexible when it comes to shifts.

    Advice to ManagementAdvice

    - Allow more opportunity for growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Texas Roadhouse Hostess in Tomball, TX
    Former Employee - Texas Roadhouse Hostess in Tomball, TX

    I worked at Texas Roadhouse part-time (less than a year)

    Pros

    Free rolls
    Discounted meals
    Dancing can be fun when it's not super busy.

    Cons

    Very low pay without chance of raise.
    Management very unprofessional and gossiped about employees. Expect an awful lot without any incentive or praise. If you mess up your out due to the large amount of people wanton to work there. Very high turnover rate.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Don't buy all the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Texas Roadhouse

    Pros

    Casual dress...sometimes a little too casual. Good bonus program..

    Cons

    Has a "cult-like" culture. Very much the "old-boys network" running things. Talks about being a "family-oriented" company, but they are not. They talk about wanting their employees to have the "work-life balance", but if you leave when you're scheduled to leave, management looks down on this.

    Doesn't Recommend
    Approves of CEO
  11.  

    New Managing Partner treats employees like dirt!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Knoxville, TN
    Former Employee - Server in Knoxville, TN

    I worked at Texas Roadhouse part-time (more than a year)

    Pros

    Ok money for a server. Flexible hours and schedule. Some possible growth opportunities (That are not actually beneficial to you in the long run because this particular location does not pay much at all). Certain managers treat you with respect and are true leaders, not just bosses.

    Cons

    Poor treatment and no respect. No incentives for performance with a heavy push to perform. MP cares about his pockets and that is all. Huge turnover because of poor work environment created by upper management. Primarily un-educated management staff that has no true understanding of what a manager is and does (A select one or two get it).

    Advice to ManagementAdvice

    Educate yourself on Leadership!! There are ways to create a great work environment that employees will actually enjoy and want to thrive in. A happy employee setting may cost a tiny bit more up front with some incentives and the emotionally expensive humbling of management to give a pat on the back or verbal expression of "Great Job!" but in the end an enjoyable environment will greatly decrease the cost of training new employees due to turnover rate.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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