The Gap

www.gap.com
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The Gap Reviews

Updated March 2, 2015
Updated March 2, 2015
245 Reviews
2.0
245 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Art Peck
245 Ratings

Review Highlights

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Highlights

245 Employee Reviews Back to all Reviews

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  1.  

    I hated this job so bad , I was so dissapointed and made little to no money. But the minimum wage there is $10.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at The Gap part-time (less than a year)

    Pros

    The only pro is the discount on awesome clothes.

    Cons

    The hours are terrible , I worked one or two days out of the week sometimes none one week and some on the next even though I had an open schedule, the managers favor the older employees over the younger , I worked the register 3 times within a four month employment.

    Advice to ManagementAdvice

    Make sure everyone has an appropriate amount of hours , its a shame to get a $100 check. That sucks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Don't believe the HR hype!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in San Francisco, CA
    Current Employee - Human Resources in San Francisco, CA

    I have been working at The Gap full-time (less than a year)

    Pros

    Benefits are amazing and the culture is great! I've never been at a company where there's been so many employees that have been there for more than five years it's an anomaly

    Cons

    If you are in HR professional this is not the place for you.I just joined five months ago and I'm already on my way out the door they go through HR people like dirty socks this is not a place I would suggest for HR practitioners a lot of talk about change but no action on what they preach the same tenured people get promoted into executive leadership spots and have no idea how to involve or drive change!

    Advice to ManagementAdvice

    It's great to use all the nomenclature and buzzwords but act on them quit putting people from within the organization into rolls that they are not qualified to do you. You will never evolve unless you start to inject new fresh talent into your mix. Let go of the past you're stuck in a paradigm shift!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great brand, lousy corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Technical Designer
    Former Freelancer - Technical Designer

    I worked at The Gap (less than a year)

    Pros

    Stability, brand recognition, good comp and benefits relative to other apparel companies, opportunity to work with peers who have solid industry experience, best in class overseas sourcing organization, great production team.

    Cons

    Feudal, mother-may-I type of authoritarian culture. Over involved micromanagers, too many layers of management. (My department had 4 managers and a director for approx. 14 individual contributors.) Individual contributors have very little decision making authority, even where they have ownership and responsibility. We're talking about industry veterans with 25+ years of experience whose managers tell them how to do their jobs! Everyone in my department was negative, cynical, disgruntled. Victim mentality.

    (This review is specifically about my experience in technical design at Gap Outlet and is not meant to be taken as a sweeping indictment of the entire corporation. I have run into many people over the years who experienced great career success and happiness at Gap Inc.)

    Advice to ManagementAdvice

    Manage up, don't manage down. Industry veterans don't need to be told how to do their jobs. That's what you hire them for! Instead, lead, guide, mentor, communicate the vision from the higher ups, defend against those who don't have the best interests of the brand at heart.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Worked part-time at a Gap store as a sales associate for several months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Rochester Hills, MI
    Former Employee - Sales Associate in Rochester Hills, MI

    I worked at The Gap part-time (less than a year)

    Pros

    Friendly coworkers that were social and helpful. Good discount (50%), though much of the time you could get that discount through store promotions.

    Cons

    WAY too much pressure on pushing GapCard to customers. No emphasis on sales abilities, just your ability to sign customers up for credit cards

    Advice to ManagementAdvice

    Place more emphasis on training associates to provide quality customer service. Incentivize sales rather than GapCard sign-ups.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Annoying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Hollywood, CA
    Current Employee - Sales Associate in Hollywood, CA

    I have been working at The Gap part-time (more than a year)

    Pros

    Great discount 50% off of reg. price items.
    Great Co-workers
    10.00 starting pay.

    Cons

    Low hours
    Managers make everything about them!
    No business!
    You job revolves around gap cards.
    Its hard to get cards when your employed on hollywood blvd all we get our tourist from other countries!
    I've applied for other jobs, but the managers don't want you to leave and advance because they'll have to hire and spend money training new associates.

    Advice to ManagementAdvice

    Re vamp the clothing,
    Don't over hire employees.
    No room for advancement
    Your managers are stealing and blaming it on sales associates, that's why are shrinkage is so high! Come ON!
    1800-gap-code is bull.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Corporate Politics at its finest!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser in San Francisco, CA
    Former Employee - Merchandiser in San Francisco, CA

    I worked at The Gap full-time (more than 3 years)

    Pros

    The people that work there are some of the best people there (the ones actually doing the work/behind the scenes).

    Cons

    They really love the sorority environment that's been cultivated there and pretty much don't let people into their club without a sister's approval. If you want to climb to the top you pretty much have had to graduate from their RMP program or have made a lot of friends at the top. Behind the scenes a lot of blame game and placing targets on certain people's back that they don't want there. They pay their imports and production team at such low rates and working long days and nights that really just lead you to being in the same position for 5 years.

    Advice to ManagementAdvice

    Corporate Politics is the name of the game.

    Doesn't Recommend
    Negative Outlook
  8.  

    operations engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Engineer in San Francisco, CA
    Former Employee - IT Engineer in San Francisco, CA

    I worked at The Gap full-time (more than 5 years)

    Pros

    Nice discounts, good bonus program, a handful of good people keeping up the good fight. If you are at corporate the locations are mass transit friendly. A few of the competent directors promoted the good folks.

    Cons

    Low morale, no focus, no backbone, low confidence in management, culture of blame, apathy

    Advice to ManagementAdvice

    Deal with your problems. You have a passive aggressive culture where people have little confidence in upper management. Teams have a member that spends more time refereeing then they do getting work done.

    Certain teams have people go out of their way to avoid working with them. Everyone knew it, yet nothing was done. People would go to their own managers to complain about the constant talking behind other teams backs. The feedback was universally seen as going into a black hole. Management would tolerate behavior such as engineers screaming at another engineer. This is just an example of the disconnect between the rank and file and management that bread apathy.

    Getting a account created during on boarding is a nightmare involving tribal knowledge. If you searched the documentation you found the same thing five different times in five different versions.

    People go to their managers to bring up issues but issues are never addressed. So they become apathetic.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Garden City, NY
    Current Employee - Sales Associate in Garden City, NY

    I have been working at The Gap part-time (more than a year)

    Pros

    Discounts. Discounts. Discounts
    Co-workers were pretty cool.

    Cons

    Hours were bad. Come in expecting to work 8 hours and get cut down to 4 hours.
    Management is terrible

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great for the stores and brands not so good on technology and infrastructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Lead
    Former Employee - Technical Lead

    I worked at The Gap full-time (more than 3 years)

    Pros

    Company discount on all brands, BR, Old Navy, Gap, Piperlime. I did learn quite a bit about commerce, stores systems and supply chain technologies from a business perspective as well as a tech lead.

    Cons

    Sr. Mgr and middle management are not very good. Some are actually not kind to minorities. Management does not know how to deliver and maintain applications. Take technical advice from their "buddy" who is a "good guy" vs. actual technology experts.

    Advice to ManagementAdvice

    Consider diversity from a background and experience for the department they are in. Not just hiring your buddy with no background in supply chain, sourcing, logistics, store systems and no technical skills at all. If they don't have that, perhaps getting people who understand business and process so they can ramp quickly. Consider HR having an "education" program if you must really hire "your buddy" because he has "that something".

    HR needs to really understand what a hostile environment is....sometimes it really is the manager and stop covering up for bad management hires.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great company to work for. Management was easy to get along with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sale in Fairfax, VA
    Former Employee - Sale in Fairfax, VA

    I worked at The Gap part-time (less than a year)

    Pros

    Co workers nice, organized schedules, employee discount

    Cons

    No opportunity for growth

    Doesn't Recommend
    Positive Outlook

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