The Gap

  www.gap.com
  www.gap.com

The Gap Reviews

Updated December 17, 2014
Updated December 17, 2014
1,759 Reviews
3.5
1,759 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
691 Ratings

Review Highlights

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Highlights

231 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Receiving and Shipping Assoicate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gap Sales Associate in New York, NY
    Current Employee - Gap Sales Associate in New York, NY

    I have been working at The Gap

    Pros

    • Clean and maintain supplies, tools, equipment, and store areas in order to ensure compliance with safety regulations.
    • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
    • Store items in an orderly and accessible manner in stockrooms, warehouses, and sales floor.

    Cons

    • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.

    Advice to ManagementAdvice

    na

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Overrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Manager
    Current Employee - Brand Manager

    I have been working at The Gap full-time

    Pros

    The compensation from this company is among the best in the industry. It is also great to have the security of such a large and long standing brand.

    Cons

    The upper field management is unsupportive. No path for success is available with the knee jerk reactions from the corporate level the constant change in company strategy makes things for customers and employees alike confusing, this is reflective in the performance of the company in a negative way.

    Advice to ManagementAdvice

    I would encourage the company to be more thoughtful in processes from the corporate level down to the stores and really step back to analyze what are we trying to achieve and how will the application of this work. In place of throwing a handful of darts at a wall of ideas and hoping for the best, a strategy that seems to be implemented at the time.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Basically a paid internship with a company you could potentially move up with after time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising Assistant in San Francisco, CA
    Current Employee - Merchandising Assistant in San Francisco, CA

    I have been working at The Gap full-time (less than an year)

    Pros

    It is a fast paced environment where you learn about Mass retailers, think big buys a low costs. Something you should learn when working in the fashion industry. The new CEO of Old Navy is very hands on and has an interesting perspective coming from a tech background.

    Cons

    The team can be a bit clique-y and catty. Working with a lot of women, things can get emotional when it's not necessary. Certain leadership will push for certain ideas, then when they fail, blame everyone but themselves.

    Advice to ManagementAdvice

    Keep in mind that Assistants are there to help out and learn as much as they can so they can progress and move up in their careers. Doing mindless tasks can be done by contractors or interns that are there for that.

    Positive Outlook
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  5.  

    A good start for Loss Prevention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap full-time (more than 3 years)

    Pros

    Can go from store to store and wear what ever you want. Also they have great benefits.

    Cons

    Work is boring when there is down time and there will be a lot of down time. Store managers are always in the way when you are trying to work.

    Advice to ManagementAdvice

    Bring more attention to what Loss Prevention does for the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Visual associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser in Somerville, NJ
    Former Employee - Visual Merchandiser in Somerville, NJ

    I worked at The Gap part-time (less than an year)

    Pros

    They have a lot of Flexible hours. They also have good training for the visual department.

    Cons

    They have horrible employees who were rude and disrepectful. The pay wasn't so great for a visual associate. Very minimal.

    Advice to ManagementAdvice

    I think the management should allow the employees to have more influence on the direction of the visual displays.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Don't work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gap Sales Associate in Miami, FL
    Former Employee - Gap Sales Associate in Miami, FL

    I worked at The Gap part-time (more than an year)

    Pros

    The pay,discounts,some of the people you work for.

    Cons

    Once you are in a gap family it is hard for them to take new people in and make them family. If they do then they will push out an old family member. No pay rise. It's hard to move up! Have to kiss a lot of butt.

    Advice to ManagementAdvice

    They need to stop having favorites and treat everyone the same!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Possibly Location Specific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA

    I worked at The Gap part-time (less than an year)

    Pros

    It was a fun job, decent opportunities for moving up

    Cons

    As a sales associate in a college town I was amazed at how my manager didn't understand the needs of students in scheduling. There was zero flexibility.

    Advice to ManagementAdvice

    Don't hire almost entirely students if you want them to stay with the company. Or provide more flexibility.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Fraudulent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO

    I worked at The Gap part-time (more than 3 years)

    Pros

    Nice upbeat fun place to work.

    Cons

    Thiscompany cares nothing for the employees. Hours depend on the money the company makes hourly. If they are not making goals per hour your shift will get cut. One on one coverage on evening shifts which can be dangerous. Too many tasks placed on kne person to get done. This company went to the media about raising all workers pay to $10 an hour but now will barely give you 5-10 hrs aweek! They are not evening scheduling the workers now to benefit from the raise...this company is a crocket in every state because its ran the same

    Advice to ManagementAdvice

    Corporate need to sit down and re evaluate how the stores are ran...you have to spend money to make money. It start with the employees. Pay them accordingly. Give merit raises based on performance. Make sure you store managers ate giving yearly reviews because they dont.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    I.T. Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at The Gap full-time (more than an year)

    Pros

    Fun place to work. Good training and lots of perks

    Cons

    They do discriminate against age, even in the non-sales area, i.e. corporate office. Got this information from my former manager who was also a friend. If you're over 40, forget about this place.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    The best employee discount, but no payroll for your store. Run one on one coverage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at The Gap full-time (more than 8 years)

    Pros

    Pretty good benefits
    Generous Employee discount
    Fun staff atmosphere
    working with customers

    Cons

    Not enough payroll hours
    NOT good pay at all for managers and the amount of work we have to do
    No raises- even if you get a really great Review, $.15 every year if you're lucky
    General Management is way to clicky, especially in the Minnesota district
    Management leaders get no recognition at all
    Nagging constantly about gap card goals on a daily basis
    Everyday gap changes one promo and then the next day, changes it back to a previous "sale" then you run around with no payroll hours changing signs you just had two days before

    Advice to ManagementAdvice

    It's really tough working for a company so long that doesn't value all the hard work we do in the stores each day. All it is we here..."cut more payroll", "get gap card", "why is your CES score so low"...Let's see. If we had actual enough hours and didn't have to run one-on-one coverage every week, we could help customers in the fitting rooms, we could "sell and suggest" instead of being forced to stand at a register and all you do is ring. It'd be nice to actually get to go to the bathroom when you have to! But you can't leave the side of your store empty. It's so frustrating. Especially when your stores CES comments suggest, "i wish there were more staff members to help me out". Even our regular customers can see and feel what it's like for us to not be able to "actually help them" because we can only say, "thank you for your patience, I'll be right with you..." And then ten min later, once your done ringing your long line, doing a stock check on the phone, a RIS beeping, that customer walks out and says "forget about it".

    Recommends
    Negative Outlook
    Disapproves of CEO

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