The Gap Reviews

Updated April 7, 2015
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2.0
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Art Peck
6 Ratings

250 Employee Reviews

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  1. Horrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Manager in Indianapolis, IN
    Current Employee - Visual Manager in Indianapolis, IN

    I have been working at The Gap

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount for clothing is okay

    Cons

    Horrible training and work ethics

    Advice to Management

    Clean up the crew

  2. Treat your employees as human beings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gap Sales Associate in Oak Brook, IL
    Former Employee - Gap Sales Associate in Oak Brook, IL

    I worked at The Gap part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the discount at gap, banana, old navy,

    Cons

    you basically were cut hours if you couldn't sell enough gap cards, and then when you finally showed up for your first shift in a week that is only 4.5 hours long, they'd expect you to sell all 12 gap cards that is required of employees in a week. The management did not care about how tidy an associate could keep the store, or how personable they could be with the customers and their kids, it was only about gap cards.

    Advice to Management

    don't base your employees worth and their hours based on how many company credit cards they can sell. the economy sucks as it is, a lot of people aren't going to open them, or a lot of people are regulars who already have one. Praise your employees when they still do a good job in other areas.

  3. sales associate

    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at The Gap

    Pros

    working environment, fast paced and great people

    Cons

    shipping woke up at 3 am

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  5. Good for young adults 18-22

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edison, NJ
    Former Employee - Sales Associate in Edison, NJ

    I worked at The Gap

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Easy work, anyone can do it

    Cons

    -Incompetent managers
    -Low wages - don't expect much from a "raise"

    Advice to Management

    I think managers need better training and/or HR needs to have higher standards when hiring.

  6. Helpful (1)

    I hated this job so bad , I was so dissapointed and made little to no money. But the minimum wage there is $10.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at The Gap part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The only pro is the discount on awesome clothes.

    Cons

    The hours are terrible , I worked one or two days out of the week sometimes none one week and some on the next even though I had an open schedule, the managers favor the older employees over the younger , I worked the register 3 times within a four month employment.

    Advice to Management

    Make sure everyone has an appropriate amount of hours , its a shame to get a $100 check. That sucks.

  7. Helpful (2)

    Don't believe the HR hype!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in San Francisco, CA
    Current Employee - Human Resources in San Francisco, CA

    I have been working at The Gap full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits are amazing and the culture is great! I've never been at a company where there's been so many employees that have been there for more than five years it's an anomaly

    Cons

    If you are in HR professional this is not the place for you.I just joined five months ago and I'm already on my way out the door they go through HR people like dirty socks this is not a place I would suggest for HR practitioners a lot of talk about change but no action on what they preach the same tenured people get promoted into executive leadership spots and have no idea how to involve or drive change!

    Advice to Management

    It's great to use all the nomenclature and buzzwords but act on them quit putting people from within the organization into rolls that they are not qualified to do you. You will never evolve unless you start to inject new fresh talent into your mix. Let go of the past you're stuck in a paradigm shift!

  8. Helpful (1)

    Unstable out of touch upper field leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Cherry Hill, NJ
    Former Employee - General Manager in Cherry Hill, NJ

    I worked at The Gap full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    discount across gap brands. 4 weeks paid time off to start. 100% 401k match. 100% tuition reimbursement for FT employees and managers.

    Cons

    Unrealistic expectations. Company constantly cuts payroll issued to the store. Three CEO changes in 1 1/2 years. Full realignment of all management positions to cut payroll and makeup for $10 hour promise. 4 market leaders in one year in NJ. NY upperfield leaders are out of touch, They push store GM's to focus on tasks and Jive and Instagram instead of the customer. Too much micro management

    Advice to Management

    Your leadership team needs to be allowed to lead and run the stores you pay them to run. Focus on what makes sales your customers. You string the payroll so tight there is never anyone on the floor to service your customer. Service is vital for specialty retail . Doesn't matter what anyone puts here because u won't listen. Be suprised what 40 hours a week on the sales floor could produce in sales

  9. Great brand, lousy corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Technical Designer
    Former Freelancer - Technical Designer

    I worked at The Gap (less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Stability, brand recognition, good comp and benefits relative to other apparel companies, opportunity to work with peers who have solid industry experience, best in class overseas sourcing organization, great production team.

    Cons

    Feudal, mother-may-I type of authoritarian culture. Over involved micromanagers, too many layers of management. (My department had 4 managers and a director for approx. 14 individual contributors.) Individual contributors have very little decision making authority, even where they have ownership and responsibility. We're talking about industry veterans with 25+ years of experience whose managers tell them how to do their jobs! Everyone in my department was negative, cynical, disgruntled. Victim mentality.

    (This review is specifically about my experience in technical design at Gap Outlet and is not meant to be taken as a sweeping indictment of the entire corporation. I have run into many people over the years who experienced great career success and happiness at Gap Inc.)

    Advice to Management

    Manage up, don't manage down. Industry veterans don't need to be told how to do their jobs. That's what you hire them for! Instead, lead, guide, mentor, communicate the vision from the higher ups, defend against those who don't have the best interests of the brand at heart.

  10. Worked part-time at a Gap store as a sales associate for several months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Rochester Hills, MI
    Former Employee - Sales Associate in Rochester Hills, MI

    I worked at The Gap part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Friendly coworkers that were social and helpful. Good discount (50%), though much of the time you could get that discount through store promotions.

    Cons

    WAY too much pressure on pushing GapCard to customers. No emphasis on sales abilities, just your ability to sign customers up for credit cards

    Advice to Management

    Place more emphasis on training associates to provide quality customer service. Incentivize sales rather than GapCard sign-ups.

  11. Annoying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Hollywood, CA
    Current Employee - Sales Associate in Hollywood, CA

    I have been working at The Gap part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great discount 50% off of reg. price items.
    Great Co-workers
    10.00 starting pay.

    Cons

    Low hours
    Managers make everything about them!
    No business!
    You job revolves around gap cards.
    Its hard to get cards when your employed on hollywood blvd all we get our tourist from other countries!
    I've applied for other jobs, but the managers don't want you to leave and advance because they'll have to hire and spend money training new associates.

    Advice to Management

    Re vamp the clothing,
    Don't over hire employees.
    No room for advancement
    Your managers are stealing and blaming it on sales associates, that's why are shrinkage is so high! Come ON!
    1800-gap-code is bull.

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