The Gap Reviews

Updated March 27, 2015
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684 Employee Reviews

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  1. Focused on employee development and community outreach, it is certainly a company to be proud of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Ambassador in Seattle, WA
    Current Employee - Brand Ambassador in Seattle, WA

    I have been working at The Gap full-time (more than a year)

    Pros

    Fantastic opportunities available for personal development. Decent benefits. Respectable and stable employer.

    Cons

    This is more relevant to the sales floor side; revolving door of new employees and erratic hours available to stores.

    Recommends
    Neutral Outlook
  2. It's great, until it's not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC

    I have been working at The Gap part-time (more than a year)

    Pros

    The discount is amazing. It's across all the brands in the company, so it's like 5 discounts in one. You also earn points that can go to "Buying" electronics or clothes that aren't offered at GAP. You start at minimum wage and you earn $9 6 months from your hire date.

    Cons

    The experience depends on the store. My first store I LOVED. The mangers were great and the GM would be firm but she would really work with you, the second? Drove me to applying to a new job two weeks in. Hours are nonexistent. Some people never get the chance to be on register. Managers were rude and condescending. There is also never any chance to move up in your store.

    Advice to ManagementAdvice

    Stop talking to people like they are so beneath you. Stop acting like your worth is only earned through the number of Gap Cards you get.

    Recommends
    Neutral Outlook
  3. Great Sales Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in Orland Park, IL
    Former Employee - Sales Support in Orland Park, IL

    I worked at The Gap part-time (more than 3 years)

    Pros

    Great place to learn sales technique.

    Cons

    Many late hour shifts working in sales support.

    Recommends
    Neutral Outlook
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  5. GAP Factory Store Downtown Brooklyn

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY

    I worked at The Gap part-time (less than a year)

    Pros

    They work with you when it comes to schedules. You will be trained very well so don not worry. I started working straight out of high school and was offered $9/hr. Thats pretty good for my first job.

    Cons

    Employees rarely answer the phone and do not leave a notice if you call out when a manager is not there. A LOT OF ON CALLS ON your schedule.

    Advice to ManagementAdvice

    ANSWER THE PHONES at Downtown Factory Store

  6. One of the Best to start with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Supervisor in New York, NY
    Former Employee - Stock Supervisor in New York, NY

    I worked at The Gap part-time (more than 5 years)

    Pros

    The experience is more than amazing. There is a great operating system as well as training value that will be hard to find elsewhere. Usually once you work here, most companies are convinced you have the training needed. As a manager, there are quarterly incentives and if you work for factory store, incentives are given as an entire store. Pretty much, if you know what you want to grow in a retail career, this is the place to start.

    Cons

    The pay is average and with such great retail competition, hours may be cut as well. There is pettiness as in any job but you have to determine what you want beforehand and if you're willing to play the game. Positions in management tend to take their workload home. It can become exhausting.

    Advice to ManagementAdvice

    Keep communication open with employees. If you have goals, share them with us so we can support you. Create hands on training by finding out your employees goals. If a new manager wants to be a District manager or even work in corporate as designer, what gateway is there to achieve that?

    Recommends
    Positive Outlook
  7. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Really great work life balance and great culture. Lots of oppurtunity to move up.

    Cons

    Located in SF so you might have to commute if you live in the Bay Area.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Focus on Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at The Gap

    Pros

    Great focus on customer service

    Cons

    Discount really encourages wearing the latest things that have come out, not sale items.
    High emphasis on "selling" the Gap Credit Card to customers.

    Advice to ManagementAdvice

    Less emphasis on selling the credit card

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Fun but challenging

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    I work in iT. There have been constant reorgs and lots of confusion. But if you can focus on delivery, and see the light at the end of the tunnel it can be a lot of fun

    Cons

    Location sucks. The office is located far from anything else that I would like, restaurants, bars, fun, etc.

    Advice to ManagementAdvice

    consider less whole hog re orgs

  10. The Gap work environment is like there clothes-exceptional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Processor in Obetz, OH
    Former Employee - Merchandise Processor in Obetz, OH

    I worked at The Gap

    Pros

    Employee discounts, weekly pay, easygoing environment

    Cons

    On your feet the entire duration of shift

    Advice to ManagementAdvice

    Management seemed to have a genuine interest in their employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Loss prevention Service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Service Representative in Fresno, CA
    Former Employee - Loss Prevention Service Representative in Fresno, CA

    I worked at The Gap part-time (more than a year)

    Pros

    Good entry level position. Great management

    Cons

    Not enough hours. Hard to grow into a higher role. Small raises

    Recommends
    Positive Outlook

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