The Hartford
3.0 of 5 534 reviews
www.thehartford.com Hartford, CT 5000+ Employees

The Hartford Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.0 534 reviews

                             

0% Approve of the CEO

The Hartford CEO Christopher Swift

Christopher Swift

(1 ratings)

50% of employees recommend this company to a friend
119 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Lack of consistency, honesty, strong management and HR support

    Sales Associate (Current Employee)
    Allentown, PA

    ProsThe training for positions is acceptable and does prepare you for the technical portion of your job. Associates are very nice.

    ConsNo preparation for the phone portion of the job. No in-house HR support (all done via email and phone - thus lack of face to face contact). Receive contradictory information from management and then get dinged on QA. Management does not support staff - only themselves. Some management should not be in their positions - they don't have the skills necessary to be an effective manager and staff suffers. Creates poor moral!

    Advice to Senior ManagementClean house and put leadership skilled people in management positions!!! Moral will increase and so will production. Understand phone work is difficult and do what is necessary to decrease the stress associated with that job. Be honest and consistent! The lack of integrity is disturbing!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Bad employee morale

    Anonymous Employee (Former Employee)

    ProsFree parking, free fitness center, onsite health clinic

    ConsThe Company has been around forever but poor management caused the company to underperform and the morale since the stock market crash has been terrible. Layoffs looming constantly, hiring outisde the company rather than promoting from within when there are positions to fill

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Hook, Line & Sinker...sucker

    Policy Service Specialist (Former Employee)
    San Antonio, TX

    ProsThe Monday thru Friday work week

    ConsTheir 10:30am-7:00pm nonsense shift, training was not long enough to learn the job

    Advice to Senior ManagementPay attention to the staff that you do have. There was too much time spent on "fitness" programs, wellness, work/life balance and trying to make a semi happy employee happier by pretending to fit the employees needs. There was very little time spent learning the material in training (8 weeks), training information was irrelevant once employees were actually in production and upper management of service center was too involved in their own issues to figure out that their staff was struggling.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Speed- 1994 Movie prevent a bomb exploding aboard a city bus by keeping its speed above 50 mph.

    Service Desk Analyst (Former Employee)
    Hartford, CT

    ProsPay is high end especially in IT were I worked. Benefits are well above average. Nice yearly bonuses. The Shuttle system for off-site parking is very convenient. Security guards do a very well job also. The food & staff is tremendous.

    ConsI worked as a Help Desk analyst last 7 years of 13 yrs. You can never work fast enough and are always viewed as being behind the 8 ball my management. Lack of respect.

    Advice to Senior ManagementYou lost allot of talented employees starting around 2008 because of outsourcing and early retirement. Value more your true professionals make them feel important and not just another
    number.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    No motivation to continue to improve.

    AARP Customer Service Representative- Auto and Home Insurance (Current Employee)
    Windsor, CT

    ProsThe people are good to work withe and the benefits are great.

    ConsThe pay is low compared to other companies in the industry. You are promised the world as long as your numbers are good when you first start, but none of it ever happens. You can have the best numbers in the state (which I did at one time), but they will still not work with you on anything. Also seems that when you try to post out to another position in the company, it is harder if you are stellar at your current job. Turnover is extremely high because of the way that employees are taken advantage of.

    Advice to Senior ManagementIn the call center, there are no breaks from the phone other than unit meetings, if these even happen at all. Half of the time it is too busy and they take them away. Also, call center employees do not feel like they are actually a part of the company. We are not allowed to go to any of the Town Hall Meetings because we have to stay on the phone. This makes you feel segregated from the rest of the company. I know that it is possible to ensure that other sites can pick up the slack during the short period of time so that employees can participate once in a while.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A wasteland

    Forecasting Analyst (Current Employee)
    Hartford, CT

    ProsWasn't so bad before 2008

    ConsThey lost a majority of their top talent between 2008 and 2012. Salaries not competitive, no investment in people or tech.

    Advice to Senior ManagementDo anything progressive. Work to keep talented people.

    No, I would not recommend this company to a friend

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    Mandatory overtime from day one to last day of employment.

    Anonymous Employee (Former Employee)

    ProsLots of PTO that is above average.

    ConsCan't use PTO when needed and no work life balance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Definitely Not A Fan (Greener Pastures Please)

    Associate (Current Employee)

    ProsGenerous PTO, Co-Workers, and Tuition Reimbursement

    ConsChange, change, and more change has become the new norm within this disorganized organization. Not only do processes change by the month, it seems as if both corporate and local management tend to be short-sighted in their approach to achieving profitability. The regard for impact to workflow, timeliness, and dare I say, quality, escapes the minds of those creating "convoluted" processes only to champion their individual interest. When management is only interested in cutting corners for the sake of that sizeable (yet inequitable) bonus, quality is bound to suffer.

    Morale is at an all-time low, as many seasoned employees are being pushed out for something younger, cheaper, and corporately pliable. Once known for its strong legacy of excellence, diversity, and teamwork, Hartford has been reduced to a corporate sweatshop ran by passive agressive willies seeking to pad their experience for the next plush opportunity. With the continued selling off of several subsidiaries, I have a strange feeling that "HIG" is going to fall faster than the Roman Empire.

    TIME TO GET THE HELL OUT.....(ABANDON SHIP)

    Advice to Senior ManagementBefore you implement a new process, initiative, or campaign, you should consider the prospective impact such decisions have on productivity and decreased efficiency, as such things will translate to long-term hemorrhaging of profit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Did somebody say outsourcing?

    Call Center (Former Employee)

    ProsDecent pay, willing to hire anyone with a pulse

    ConsThe job was great when I began in the department. It started going down the tubes as soon as Liam came onboard. Frankly, no level of pay is enough to compensate for the working conditions in The Hartford call centers anymore. Shall I count the ways:

    Made to feel like a number rather than a human being. LOUD working environment. Zero privacy. Managers looking over your shoulder constantly. Cross-training on multiple lines of business overstretches front-line reps beyond all imagining. Breaks and lunches subject to change up to zero hour, at the whim of call forecasters. Horrible adherence policy. Frequent rearranging of cubicles for no apparent rhyme or reason, over the objections of otherwise happy employees. Outsourced all the fun work to India and the Philippines, leaving onshore employees to handle difficult customer calls all day, every day. Frequent shifting of workers between multiple managers. Some are great and hands-off. Some are small-minded micromanagers. You do not get a say whatsoever.

    Working here literally drove me down a spiral of depression for years. If you haven't moved on to another department or position within the first 12-18 months, you never will. And if you aren't a manager's darling, you will be stuck in this department until you die or quit out of anger/frustration (whichever comes first). Luckily, I lined up another job and got the hell out of there.

    It's pretty hard to get fired, I will say that. But if you aren't on top of your numbers, you will be subject to boring and/or embarrassing coaching sessions constantly.

    Advice to Senior ManagementGet Ramani Ayer back? Or at least drop Liam. Bring your business back onshore.

    But let's be real, no amount of complaining, no matter how justified, will get this hivemind to change. We do not matter, and you make sure we know it.

    No, I would not recommend this company to a friend

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    A stressful place, with incompetent supervisors and ridiculous standards

    Claims Adjuster (Current Employee)
    Tampa, FL

    ProsThere are only a few good things in the Tampa office. A small office, that lets you think you are working for a small company. Very casual environment, with business casual and even able to wear shorts in the summers. Some of the people in this office are a great people and deserve so much more and they are the only source of inspiration to keep going to work.

    ConsTraining for this position is very short and amateurish. They have online training with a few everything. Its not very in depth and by the end it leaves you not knowing much at all in how to do your job. After you start taking claims, your manager is going to give you a mentor and tell you to ask that person for help and the manager for help. The mentor is another adjuster that keeps the same workload and will get stressed if you asked too many questions so you are just going to try to figure things out on your own as the managers are always appear to be busy.

    There is a culture of following metrics that are not realistic, and everyone in the office (except managers) think its a joke. The metrics appear to be build around making them impossible to accomplish.

    Manager talk behind the backs of the adjusters in the floor. Some of the managers have personal relationships with other managers and appears to get in the way of constructive work.

    Work is stressful (not because you are handling claim) but because management makes it stressful. One way is by having meeting several times a week on how bad the department is doing. The main focus is to always answer your phone and this meeting are making it hard to do so.

    Phone metrics take into account calls that you miss while on lunch and break and they stress answering your phones so much that adjusters are not taking breaks, lunch, and/or answering each other lines in order not to get yelled or fired. ( so basically you are punished if you missed calls while you are in lunch ).

    The turn over in this place is high, and if you make it a over a year you could be a senior employee in your team (very sad )

    This office only has 3 positions, one which is impossible to get, so there is not room for growth at all.

    You are expected to rush through your files, if they have Over time they might give you time for it, but if not they will tell you are working too slow.

    Advice to Senior ManagementPlease change management, stop relationships between managers. Listen to workers, and change the metrics.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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