The Hartford

  www.thehartford.com
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The Hartford Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.0 541 reviews

75% Approve of the CEO

The Hartford CEO Christopher Swift

Christopher Swift

(4 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights
327 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A company that has so much potential and is willing to work for it.

    Anonymous Employee (Current Employee) Hartford, CT

    ProsI like the opportunities to make an impact on the organization by fostering change and efficiency. I have a great work-life balance with amazing benefits of a company gym and other perks. The bonuses have been getting back to their high levels and the management it really working together for our long-term future success.

    ConsThere are still a few old school middle managers that are holding us back with their obsession on heirarchy and "years" spent at the company versus the value someone can add and what new opportunities can bring. The good news is management is aware and is working to weed out the change resistors.

    Advice to Senior ManagementTake a good look at your middle managers and the value they add. Are they stiffling their staff? Are they fostering growth and developing their teams? Are they overly focused on their silohs?

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    It's about who you know

    Anonymous Employee (Current Employee)

    ProsLocation, hours, stability, job security, people

    Conslack of advancement, no perks,

    Advice to Senior ManagementStop focusing on advancing the new hires and try giving attention to those who have been with the company trying to advance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Career growth if you work hard

    Anonymous Employee (Current Employee)

    ProsThe people are great and really care about the customers.

    ConsCall center metrics can be a challenged. Staffing currently is an issue to find qualified people to do job.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Was once a decent place to work...hope things turn around.

    Anonymous Employee (Current Employee)

    ProsThe paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    ConsLeadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to Senior ManagementPurge more of the old guard, from top to bottom.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    3 people found this helpful  

    Decent company to work for

    Project Manager I (Current Employee) Simsbury, CT

    Pros-Vacation time
    -Bonus structure (above Tier 7)
    -remote work
    -enterprise transformation ( company has made a considerable come back in the last couple of years)
    -salaries are decent

    ConsToo much is invested in talent development programs for students fresh out of college, for succession. There isn't much opportunity for this type if training and exposure for those of us mid-career who have just as much drive and ambition.

    Advice to Senior ManagementDevelop some rotational programs for seasoned employees who want to develop themselves and gain exposure and visibility to other parts of the company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Decent company

    Anonymous Employee (Current Employee)

    ProsLong history. CEO has done a great job turning company around.

    ConsLosing good leaders. Recently lost a leader in one of the operations who was doing a great job. Should never have happened.

    Advice to Senior ManagementMake sure the right people are influencing decisions

    • Work/Life Balance
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    • No Opinion of CEO

     

    Great place to work for a call center type job

    Customer Service Representative (Current Employee) Oklahoma City, OK

    ProsGreat vacation time and benefits! Great employees! You learn a lot about insurance. Incentives available. Work from home is an option so great work-life balance.

    ConsCall center metrixs can be a challenge. System problems happen a lot. Training could be better. Productivity is top priority over customer satisfaction.

    Advice to Senior ManagementYou should go back to putting customers first. Fix your system issues and set realistic metrixs so your reps do not feel like they have to rush everyone off the phone.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Learned a lot about a financial services company from the perspective of Life Annuities segment to P&C.

    Director, Finance (Current Employee) Hartford, CT

    ProsRewarding experience to work at a financial services company.

    ConsQuality of work and home balance is very poor.

    Advice to Senior ManagementNeed to grow the business either thru acquisitions or revenue.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Few opportunities to advance. Disconnect growing as more staff moves to remove work and virtual teams.

    Business Analyst (Current Employee) Atlanta, GA

    ProsBenefits and flexible work IF you are salaried. Remote work.

    ConsInability to take time off. Lack of development time. Conflicting goals and too rigid in reacting to changes. Lots of cronyism and territory wars. Systems are old and unstable. Pay is below average. Leadership development opportunities end up looking like the good old boys network!

    Advice to Senior ManagementDevelop your employees. You talk the talk with ERGs and diversity but if you are a white female over 35 you are not going to progress!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Intern

    Anonymous Employee (Current Employee)

    ProsLove the work! awesome people!

    ConsThe pay could be better

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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