The Hartford Reviews

Updated July 31, 2014
Updated July 31, 2014
557 Reviews

3.1
557 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
13 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

60 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    It's a job, a paycheck and there are some decent benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Hartford, NY
    Current Employee - Anonymous Employee in New Hartford, NY

    I have been working at The Hartford full-time for more than 8 years

    Pros

    Work/life balance is decent. As long as there are enough people to handle the workload, time off is not usually denied. Lateral moves are abundant, especially if you are interested in being a customer care representative. Casual dress is offered frequently, usually as a "reward" for departmental goals being met. We have a new CEO - as with any change in management, this could possibly be a positive thing. All of upper management is currently being re-aligned/re-assigned at this time.

    Cons

    Most of the people are snobs, unable or unwilling to admit when they make an error, but very quick to point out any you make. Gossip seems to be more important than working, and favoritism is rampant. As long as you are willing to kiss up to your manager, you are golden. God forbid you have an opinion that runs against the norm. Training is deplorable - there are no longer any specific trainers, it is all in-house now. There are very few established procedures, and none of them are controlled in a standardized manner. Anyone can access and revise them. As long as the person training you is willing to share all information, tips, shortcuts, etc then you are set. If they are not, then you could struggle for weeks or months trying to grasp the fundamentals of the line of business, all the while trying to meet the endless "goals" set by your manager. "Coaching" is a joke and while some managers tend to micromanage their workers, others can be so laid back that they may as well not be there at all. Promotions are non-existent for the average worker - they are reserved for the executive levels. More and more work is being shipped to India in off-shore projects. Even the IT troubleshooting has been sent offshore. It can take weeks to get needed applications set up to complete training goals or provide workers with the desktop applications needed to do their jobs.

    Advice to ManagementAdvice

    Only ask for our opinions if you are willing to listen and act on them. Otherwise you are wasting our time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Was once a decent place to work...hope things turn around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    The paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    Cons

    Leadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to ManagementAdvice

    Purge more of the old guard, from top to bottom.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Southington, CT
    Current Employee - Inside Sales Agent in Southington, CT

    I have been working at The Hartford full-time for more than 3 years

    Pros

    PTO, great and nice people, fun times. good work from home ability, good hours, good benefits. good systems, easy to sell

    Cons

    No money, boring, crazy people to work with and talk on phones with, terrible scripts to follow, too much drama, no advancement

    Advice to ManagementAdvice

    Pay more $$$

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Inside Claim Rep - CAT office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Claim Representative  in  Aurora, IL
    Current Employee - Inside Claim Representative in Aurora, IL

    I have been working at The Hartford full-time for more than a year

    Pros

    Pay is decent if you are right out of college. Peers are fantastic people. Work from home opportunities. Benefits. Many different departments to move to.

    Cons

    Management has no clue how to handle claims efficiently. Favoritism is clear. They promote people with little to no experience (college grad promoted to team leader within six months of being with the company?) management doesn't listen to their employees. Technology is dated. Workload is heavy with little flexibility. Pay could be adjusted to reflect industry averages.

    Advice to ManagementAdvice

    Stop thinking of yourselves and listen to the people that work for you.

    Negative Outlook
    Approves of CEO
  6.  

    50/50

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Paralegal
    Current Employee - Paralegal

    I have been working at The Hartford full-time for more than 8 years

    Pros

    There is something to be said for corporate management, but... it's often misguided to say the least

    Cons

    Upper management consistently changes and makes ridiculous changes that requires you to do unnecessary steps to complete your job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Simsbury, CT
    Current Employee - Anonymous Employee in Simsbury, CT

    I have been working at The Hartford full-time for more than 10 years

    Pros

    I've worked for the company for 20+ years and watched them create probably the best work/life balance in the industry.

    Cons

    Senior leadership allows direct line leadership to act unethically and unfairly turning a blind eye. Many very talented employees have jumped ship. How can a company so focused on being ethical not care about their employees?

    Advice to ManagementAdvice

    Listen to the employees and allow an avenue for feedback on direct leadership! Many do NOT have the respect of the employees that report to them! You can act with integrity and do the right thing and still hit your target ROE!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    IT Worker - Company should be a 5

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Consultant  in  Remote, OR
    Current Employee - IT Consultant in Remote, OR

    I have been working at The Hartford full-time for more than 10 years

    Pros

    If you have been with The Hartford for more than 10 years you get at least a month off and you can also buy a week. They have a good benefits package, for example, they will pay for your education and will match 401K up to 6%. You also receive a year-end bonus and that's a really nice perk.. The company is large so you are not forced to be the leader.

    Cons

    Managers are very dry eyed and typically have backgrounds/majors in something very foreign like Chemistry or Theater Arts. Very weird, especially when there are millions of Americans that are looking for work and have suitable backgrounds that would fit certain positions. For example, our ex-CEO Ramani Ayers was a Chemistry major and our current CEO Liam is a failed banker from the 2008 disaster; keep in mind this is an insurance company. There are also a ton of workers that lack education and are working in upper tier positions. They started out in the mailroom and worked their way up.. I don't mean to sound smug but I'm sure our company shareholders want the brightest people working in the upper tier positions. I once had a manager that had a high school education and loved to brag about how doing anything more was a waste of time.. Most of these people are very difficult to work with because they are there working the typical 9 to 5 and have no desire to better themselves. They put no effort or time in showing that they have a desire to work at the position they are in. Having such a mix of people makes a toxic environment of people who care and people who are just working the 9 to 5.

    I've been with this company for more than 10 years and have seen the most laziest people advance either by complaining that they do not want to do their particular position anymore or by being a good friend to the manager. If you are a bud to the manager then you have a good chance of getting all the key project work and/or being promoted. You can sell the most policies or have the highest numbers and it really doesn't matter. The old fashion way of working hard to advance will not happen.. It's the classic case of "it's not what you know, it's who you know." The Hartford is also manager top heavy and this causes someone to be constantly looking over your shoulder. Also, my department's AVP has such a high horse he/she could be bothered to say hello to any of the lower tier workers when they see them at lunch or in the hallways. I know he/she does not owe anybody anything but if you are an AVP, I think it would be nice to say hello to the people that are making it happen and keeping the company a-float. It makes low tier coworkers feel unappreciated. But in all, it boils down to what position you are in.. If you are working on the business end and doing speculative work then you would have it better then someone taking 60 calls a day doing sales or working the customer service help desk.

    Advice to ManagementAdvice

    Get rid of all the speculative positions like customer retention or some unnecessary advertising positions. Bulk up on the positions that are necessary. Punish managers that make the wrong move such as outsourcing the Help Desk to India which has caused misery and a large backlog on getting problems fixed so people can work. Get rid of workers that complain about the help. Cut back on management. There's a manger for every 15 employees. Focus on the numbers!!!! People that are educated and are producing top numbers need to be rewarded and recognized because this has be swept aside in more recent years. People are required to have insurance so there's always a market.

    Disapproves of CEO
  9.  

    May be a good company, stay away from the claim department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Property Claim Adjuster  in  Chicago, IL
    Current Employee - Senior Property Claim Adjuster in Chicago, IL

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Great benefits, Good remote worker program

    Cons

    In the claim department there is no training; In the claim department very political; Claim Management doesn't always stand behind their team; Too top heavy

    Advice to ManagementAdvice

    Read "Good to Great"

    Doesn't Recommend
    No opinion of CEO
  10.  

    Started out being a fantastic place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at The Hartford full-time for more than 10 years

    Pros

    Benefits were great. Hartford prides themselves on great quality of work, "outsourcing" does not reflect that.

    Cons

    Promotions were given to chosen favorites. Training was not always available as promised.

    Advice to ManagementAdvice

    Need to be aware of what their "consultants" are doing in lieu of micro managing the lower level employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Hiring computer personnel in India to take the place of Americans who have been let go because of this decision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims  in  North Atlanta, GA
    Current Employee - Claims in North Atlanta, GA

    I have been working at The Hartford full-time for more than 10 years

    Pros

    The Hartford is an honest company and promotes this throughout their workforce.

    Cons

    Slow to provide employees with current evaluation of their work.

    Advice to ManagementAdvice

    Reviews or audits of your work should be provided to the employee upon Management's receipt, not 2, 3, 4 months later.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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