The Hartford Reviews

Updated August 23, 2015
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The Hartford CEO Christopher Swift
Christopher Swift
4 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

76 Employee Reviews

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  1. Helpful (2)

    Biased

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Adjudicate in Gold River, CA
    Current Employee - Disability Adjudicate in Gold River, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford (More than 10 years)

    Pros

    Location, pay, building is new and clean

    Cons

    management cultivates "pets" who get the better shifts, etc, discipline is not meted equally, work load distributed by favorites, training by virtual trainers on speaker phone in different states is sub par, no clear direction on protocol of scripting

    Advice to Management

    1. You may ASK me a question, you may not AX me that same question. 2. Graduate from high school emotionally before starting in the workforce


  2. Helpful (1)

    Senior ability analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Bloomington, MN
    Current Employee - Senior Analyst in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    Work from home option. Stock option is ok.

    Cons

    In a word..micromanagement. controls and audits and re occurring trainings on every aspect of job. treat employees like replaceable parts instead of people. Poor wages. Unpaid overtime.

    Advice to Management

    Trust your employees more. Let them do their job without so much interference. Lower claims case loads. Focus more on actual work results and less on controlling the steps taken to get there.


  3. Helpful (2)

    Increasingly more difficult - Product Management Roles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Historically supported employee transfer between business units which is great to build a career. Recently I've observed that this is becoming more difficult. Recent investments in Personal Lines executive leadership team are encouraging.

    Cons

    Experience will vary greatly depending on the states assigned and mostly on the manager. Tools & data to do analysis are tough to work with(incomplete, weakly documented, unstable). Turnover is very common in technical product manager/pricing roles likely related to competitively low pay, poor tools and political environment. It's a challenging place to feel successful. Re-organization is common and while it may look to improve efficiency on paper, experience at desk level is difficult. Frequent shifts in tactical direction.

    Advice to Management

    Goals are not aligned well.


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  5. Helpful (4)

    Lack of Employee Appreciation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Benefit Claims in Lake Mary, FL
    Current Employee - Group Benefit Claims in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Great PTO/Holiday and regular schedule. Good pay. Dedicated loyal employees.

    Cons

    Consistent long hours. Expensive benefits. Poor leadership. Short staffed, but leadership states "overstaffed". The leaders consistently push employees with more work and more responsibilities. However, there is no way most or all of them could ever do the job at the level they are demanding of their employees.

    Advice to Management

    Train leaders to lead, rather than boss. Staff better, so employees can better focus on the customer. Focus on really appreciating employees. Walk the walk. Spend just one week in your employees' shoes, doing what they do. I promise you will have a new perspective!


  6. Helpful (4)

    Difficult to move throughout the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Phoenix, AZ
    Current Employee - Claims Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    Great benefits. Good vacation time- 20 days when you start and that advances with seniority. Mostly positive work environment.

    Cons

    Difficult to move throughout the company. I started in a call center out of college, hoping to get in to human resources eventually. It seems as though management wants you to stay in the path they have designed for you. For example, if you start in a claims call center, they want you to move up in to that next claims role. I have applied to other areas and have been unsuccessful in getting a job because I didn't start in that area. They say there are ways to develop, which there are online courses that you can do. But, the hiring managers Ive interviewed with don't seem to care about that and are looking for actual work experience in that specific area.The idea behind the company's development resource is a good one, as they do provide the tools to advance. The problem lies in the hiring process. Taking these learning courses or using the company's training tools does not prove to be at all valuable to hiring managers.


  7. Helpful (2)

    Promote from within!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hartford, CT
    Current Employee - Customer Service Representative in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Job security, worked with some very nice people. Multiple locations arount the state of CT. This is really all I can say that is a pro about The Hartford.

    Cons

    Lowball salaries, management is incompetent, managers are chosen by favoritism rather than education and business knowledge. After 8-10 interviews for jobs at the company with no offers, I was offered the first job I interviewed for outside the company.

    Advice to Management

    Try harder the promote, recognize and keep top talent. Also try to treat your subordinates as business partners rathen than children. I had a boss actually say at a team meeting "if you can't play nice in the sandbox, get out"


  8. Customer Relationshp Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly Enviroment and Cooperative Peers

    Cons

    Hours not condusive to Work/Life Balance


  9. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at The Hartford full-time

    Pros

    Good company with very good work/life balance due to flexible schedules. Good pay structures.

    Cons

    Big company. The individual gets lost in process and the crowd.

    Advice to Management

    Focus more on simplicity and instill a more direct alignment of activities to the mission and end goal.


  10. Helpful (10)

    Poorly run department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Claim Representative in Windsor, CT
    Current Employee - Associate Claim Representative in Windsor, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (Less than a year)

    Pros

    Weekends off, training, generous paid time off. The Hartford as a company has many solid benefits, but in restructuring the Claims organization they seemed to have let them drift off and lose their way.

    Cons

    Poorly run. Northeast Auto was run into the ground long before I was hired. Basically they run the place like a call center. For a company touting a 200 year legacy, they don't even know how to onboard an employee. They were perfectly happy with crummy retention rates, even stating they were proud that not many of their employees were around the year prior. High volume, high stress, no rewards. This is a job you work at until you drop dead from a heart attack at 47.

    Advice to Management

    Probably reconsider firing people on December 23rd


  11. Helpful (2)

    CRO - Don't Think It's so great!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subrogation in Lake Mary, FL
    Current Employee - Subrogation in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    All the people w/the exception of leadership are great!! I made some wonderful friends during my 8 1/2 years there. Benefits are good, pay is so-so. A new training program was recently implemented. PTO is generous and available day one. I definitely recommend The Hartford as an employer, just not in the CRO.

    Cons

    Performance metrics are changed mid-stream but not spelled out thoroughly. A successful associate can suddenly come up as inconsistent. Little to no coaching as to what you can do to improve or succeed. High performers are suddenly knocked down a notch and get fired - leaving room to hire the fresh new talent. Work/life balanced that The Hartford preaches is non-existent.

    Advice to Management

    You broke something that didn't need fixing! Transparency is seriously lacking and the coaching that the staff got on how to answer the employee survey was improper. Trust & morale are at an all time low.



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