The Hartford

  www.thehartford.com
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The Hartford Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.0 541 reviews

75% Approve of the CEO

The Hartford CEO Christopher Swift

Christopher Swift

(4 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed(in 55 reviews)

  • Work from home option can be available after a year or two also(in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases(in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years(in 17 reviews)

59 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Was once a decent place to work...hope things turn around.

    Anonymous Employee (Current Employee)

    ProsThe paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    ConsLeadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to Senior ManagementPurge more of the old guard, from top to bottom.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Great place!

    Inside Sales Agent (Current Employee) Southington, CT

    ProsPTO, great and nice people, fun times. good work from home ability, good hours, good benefits. good systems, easy to sell

    ConsNo money, boring, crazy people to work with and talk on phones with, terrible scripts to follow, too much drama, no advancement

    Advice to Senior ManagementPay more $$$

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Inside Claim Rep - CAT office

    Inside Claim Representative (Current Employee) Aurora, IL

    ProsPay is decent if you are right out of college. Peers are fantastic people. Work from home opportunities. Benefits. Many different departments to move to.

    ConsManagement has no clue how to handle claims efficiently. Favoritism is clear. They promote people with little to no experience (college grad promoted to team leader within six months of being with the company?) management doesn't listen to their employees. Technology is dated. Workload is heavy with little flexibility. Pay could be adjusted to reflect industry averages.

    Advice to Senior ManagementStop thinking of yourselves and listen to the people that work for you.

    – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Disappointment

    Anonymous Employee (Current Employee) Simsbury, CT

    ProsI've worked for the company for 20+ years and watched them create probably the best work/life balance in the industry.

    ConsSenior leadership allows direct line leadership to act unethically and unfairly turning a blind eye. Many very talented employees have jumped ship. How can a company so focused on being ethical not care about their employees?

    Advice to Senior ManagementListen to the employees and allow an avenue for feedback on direct leadership! Many do NOT have the respect of the employees that report to them! You can act with integrity and do the right thing and still hit your target ROE!

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    50/50

    Paralegal (Current Employee)

    ProsThere is something to be said for corporate management, but... it's often misguided to say the least

    ConsUpper management consistently changes and makes ridiculous changes that requires you to do unnecessary steps to complete your job

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    IT Worker - Company should be a 5

    IT Consultant (Current Employee) Remote, OR

    ProsIf you have been with The Hartford for more than 10 years you get at least a month off and you can also buy a week. They have a good benefits package, for example, they will pay for your education and will match 401K up to 6%. You also receive a year-end bonus and that's a really nice perk.. The company is large so you are not forced to be the leader.

    ConsManagers are very dry eyed and typically have backgrounds/majors in something very foreign like Chemistry or Theater Arts. Very weird, especially when there are millions of Americans that are looking for work and have suitable backgrounds that would fit certain positions. For example, our ex-CEO Ramani Ayers was a Chemistry major and our current CEO Liam is a failed banker from the 2008 disaster; keep in mind this is an insurance company. There are also a ton of workers that lack education and are working in upper tier positions. They started out in the mailroom and worked their way up.. I don't mean to sound smug but I'm sure our company shareholders want the brightest people working in the upper tier positions. I once had a manager that had a high school education and loved to brag about how doing anything more was a waste of time.. Most of these people are very difficult to work with because they are there working the typical 9 to 5 and have no desire to better themselves. They put no effort or time in showing that they have a desire to work at the position they are in. Having such a mix of people makes a toxic environment of people who care and people who are just working the 9 to 5.

    I've been with this company for more than 10 years and have seen the most laziest people advance either by complaining that they do not want to do their particular position anymore or by being a good friend to the manager. If you are a bud to the manager then you have a good chance of getting all the key project work and/or being promoted. You can sell the most policies or have the highest numbers and it really doesn't matter. The old fashion way of working hard to advance will not happen.. It's the classic case of "it's not what you know, it's who you know." The Hartford is also manager top heavy and this causes someone to be constantly looking over your shoulder. Also, my department's AVP has such a high horse he/she could be bothered to say hello to any of the lower tier workers when they see them at lunch or in the hallways. I know he/she does not owe anybody anything but if you are an AVP, I think it would be nice to say hello to the people that are making it happen and keeping the company a-float. It makes low tier coworkers feel unappreciated. But in all, it boils down to what position you are in.. If you are working on the business end and doing speculative work then you would have it better then someone taking 60 calls a day doing sales or working the customer service help desk.

    Advice to Senior ManagementGet rid of all the speculative positions like customer retention or some unnecessary advertising positions. Bulk up on the positions that are necessary. Punish managers that make the wrong move such as outsourcing the Help Desk to India which has caused misery and a large backlog on getting problems fixed so people can work. Get rid of workers that complain about the help. Cut back on management. There's a manger for every 15 employees. Focus on the numbers!!!! People that are educated and are producing top numbers need to be rewarded and recognized because this has be swept aside in more recent years. People are required to have insurance so there's always a market.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    May be a good company, stay away from the claim department

    Senior Property Claim Adjuster (Current Employee) Chicago, IL

    ProsGreat benefits, Good remote worker program

    ConsIn the claim department there is no training; In the claim department very political; Claim Management doesn't always stand behind their team; Too top heavy

    Advice to Senior ManagementRead "Good to Great"

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Started out being a fantastic place to work.

    Customer Service Representative (Current Employee) San Antonio, TX

    ProsBenefits were great. Hartford prides themselves on great quality of work, "outsourcing" does not reflect that.

    ConsPromotions were given to chosen favorites. Training was not always available as promised.

    Advice to Senior ManagementNeed to be aware of what their "consultants" are doing in lieu of micro managing the lower level employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Hiring computer personnel in India to take the place of Americans who have been let go because of this decision.

    Claims (Current Employee) North Atlanta, GA

    ProsThe Hartford is an honest company and promotes this throughout their workforce.

    ConsSlow to provide employees with current evaluation of their work.

    Advice to Senior ManagementReviews or audits of your work should be provided to the employee upon Management's receipt, not 2, 3, 4 months later.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Lack of consistency, honesty, strong management and HR support

    Sales Associate (Current Employee) Allentown, PA

    ProsThe training for positions is acceptable and does prepare you for the technical portion of your job. Associates are very nice.

    ConsNo preparation for the phone portion of the job. No in-house HR support (all done via email and phone - thus lack of face to face contact). Receive contradictory information from management and then get dinged on QA. Management does not support staff - only themselves. Some management should not be in their positions - they don't have the skills necessary to be an effective manager and staff suffers. Creates poor moral!

    Advice to Senior ManagementClean house and put leadership skilled people in management positions!!! Moral will increase and so will production. Understand phone work is difficult and do what is necessary to decrease the stress associated with that job. Be honest and consistent! The lack of integrity is disturbing!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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