The Hartford Reviews

Updated September 29, 2014
Updated September 29, 2014
573 Reviews
3.0
573 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
19 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 57 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

128 Employee Reviews Back to all reviews

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  1.  

    Outsource City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at The Hartford full-time for more than 5 years

    Pros

    Unless youre at Home Office in the slums of Hartford...cant imagine

    Cons

    used to be almost 1,000 employees in Boston..now about 75 all outsourced or subsidiaries sold off
    Nobody outside CT even knows what The Hartford is...one ad during March Madness...is considered Marketing Strategy

    Advice to ManagementAdvice

    stop outsourcing to india... stop complaining about being lean and spending foolishly on things. stop moving people every year...how much does that cost?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    It used to be a special place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at The Hartford full-time for more than 8 years

    Pros

    The people were great and the former management team was dynamic.

    Cons

    Bureaucrats started to run the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Run, dear God run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Aurora, IL
    Current Employee - Anonymous Employee in Aurora, IL

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Benefits are above par, ability to work from home occasionally is a plus. There seems to be a sure preference to hire from within, if you can find a job you can stay with long enough.

    Cons

    Pay is lacking, management is completely inept at doing their job. Why they keep putting people in charge of claims who haven't handled claims before is beyond me... Don't believe a word that's said during an interview, you might get promised no more than X claims a month, but expect at least twice that. The staffing model is held to be holy gospel, no matter what the employees say to the contrary on how inaccurate it is. Turnover is constant and nothing is done to address the problems causing it, just more work piled onto those that remain. Training is lousy, software is antiquated and clunky. Everything possible is outsourced to India, don't ever call the IT desk with any problems, you won't understand what they're saying and if your problem isn't on one of their scripts, it won't get fixed anyway. 40 hour workweek is just "suggested", expect to put in at least 50 to stay afloat. Better hit those metrics too, or you'll be quick out the door!

    Advice to ManagementAdvice

    Listen to your employees when they tell you there's a problem. Perhaps consider coming out of your locked office once in a while and actually getting to know those that work for you? Live up to the expectations you set for your employees at the outset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Great talk but doesn't walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    great ideals, beautiful words, great pay and benefits

    Cons

    armies of outsourced workers that don't have a clue. everyone is overworked. time is wasted on broken processes. petty territorial battles over fiefdoms. pointless busy work given priority. employees pressured NOT to take vacation. in a word: meat grinder.

    Advice to ManagementAdvice

    make sure employees are allowed to use PTO benefits. eliminate pointless busy work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Lots of necessary changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than 10 years

    Pros

    Loyal employee base, reasonable total compensation, some areas and managers provide flexibility in terms of work arrangements, pretty good communication, good training for new employees

    Cons

    Little to no advancement in the next few years as company is shrinking and shedding layers. The company today is just over half the size it was five years ago and it has to have fewer managers, but if you're looking to move up, you should find another company. Technology is abominable although company is investing in changes. Penny pinching is prevalent at all but the executive levels of the company where suddenly there's plenty of money to spend and anything goes. Recently-departed CEO was a great leader, too bad he had to leave.

    Advice to ManagementAdvice

    Practice and role model what you preach to the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Hard Work does not Conquer All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford full-time for more than 8 years

    Pros

    Fellow employees, camaraderie, casual attire days.

    Cons

    Meat-grinder, turn-over rate 75% first year, push for perfection, blatantly lying to customers, political correctness, nepotism, salary to start is low, advancement does not include higher pay only different title, every facet of one's job is scrutinized, when dealing with difficult customers don't expect management to have your back.

    Advice to ManagementAdvice

    Share the wealth, reward employees who perform above expectations, stop using your employees ideas as your own, tell the truth to customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Good training. Micromanaged and no work/life balance.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Good but not great extensive training program teaching you the fundamentals of the position.

    Cons

    Unrealistic caseload. In my second interview of three I was told that it was a 40 hour/week job but in reality it was really 60+ hour/week job if one were to successful meet the required metrics. Myself and team members regularly worked 6 or 7 days a week and my relationship with my family suffered. To make matters worse this was a salaried position.

    There was a very high turn over rate. There were six people in my training class and after a year I was the only one remaining.

    Advice to ManagementAdvice

    If you want to combat high employee turnover and the high costs of hiring and training you have to treat people like humans not robots. Metrics are important but your employees are more valuable. Maybe if you paid your employees more or paid them hourly with overtime your attrition would improve. Based on my sour employment experience I do not recommend this company as an employer or their products to anyone.

  9. 2 people found this helpful  

    It's a job, a paycheck and there are some decent benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Hartford, NY
    Current Employee - Anonymous Employee in New Hartford, NY

    I have been working at The Hartford full-time for more than 8 years

    Pros

    Work/life balance is decent. As long as there are enough people to handle the workload, time off is not usually denied. Lateral moves are abundant, especially if you are interested in being a customer care representative. Casual dress is offered frequently, usually as a "reward" for departmental goals being met. We have a new CEO - as with any change in management, this could possibly be a positive thing. All of upper management is currently being re-aligned/re-assigned at this time.

    Cons

    Most of the people are snobs, unable or unwilling to admit when they make an error, but very quick to point out any you make. Gossip seems to be more important than working, and favoritism is rampant. As long as you are willing to kiss up to your manager, you are golden. God forbid you have an opinion that runs against the norm. Training is deplorable - there are no longer any specific trainers, it is all in-house now. There are very few established procedures, and none of them are controlled in a standardized manner. Anyone can access and revise them. As long as the person training you is willing to share all information, tips, shortcuts, etc then you are set. If they are not, then you could struggle for weeks or months trying to grasp the fundamentals of the line of business, all the while trying to meet the endless "goals" set by your manager. "Coaching" is a joke and while some managers tend to micromanage their workers, others can be so laid back that they may as well not be there at all. Promotions are non-existent for the average worker - they are reserved for the executive levels. More and more work is being shipped to India in off-shore projects. Even the IT troubleshooting has been sent offshore. It can take weeks to get needed applications set up to complete training goals or provide workers with the desktop applications needed to do their jobs.

    Advice to ManagementAdvice

    Only ask for our opinions if you are willing to listen and act on them. Otherwise you are wasting our time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Was once a decent place to work...hope things turn around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    The paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    Cons

    Leadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to ManagementAdvice

    Purge more of the old guard, from top to bottom.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK

    I worked at The Hartford full-time for more than 8 years

    Pros

    Good time off, people are great

    Cons

    Micro managememt to it's most psychotic level. Used to be a phenomenal company. Then they hired horrible sr. management. Bathroom breaks are timed, if it takes you more than 5 minutes to start your competer in the mornings you'll have a manager asking you what's taking so long. Don't ever be caught talking to another employee cause they'll get on to you for that as well. The stress level is so high it's not uncommon to see paramedics escorting people out due to mental breakdowns, heart attacks. IT was recently outsourced overseas so you have a computer problem you have to speak to someone in India that can't understand you and you can't understand them. Meanwhile your manager is upset with you that it's taking so long. You can't even go to your manager to ask a question, you have to ask through a chatroom while talking to the customer. Because calling the customer back hurts your metrics, but if the customer calls back it hurts your metrics as well. Morale is pathetic and management doesn't care. They go through reps like toilet paper.

    Advice to ManagementAdvice

    Stop taking pay and benefits away from the people that have salaries below the poverty line, and then give the CEO a $4 million dollar raise. Doesn't set to well with your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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