The Hartford Reviews

Updated June 6, 2015
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2.0
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The Hartford CEO Christopher Swift
Christopher Swift
8 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

152 Employee Reviews

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  1. Outdated systems

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They offer a performance based bonus structure. Friendly co-workers and a nice office.

    Cons

    The computer software they use is over 30 years old! They micromanage to every single little detail. The online help that you are required to use is clumsy and counter intuitive.

    Advice to Management

    Pay attention to the suggestions the employees make. Stop being cheap and update the software already. The company makes tons of money and instead of upgrading, the CEO pockets most of the money.


  2. Helpful (2)

    Senior Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Process Consultant in Hopewell Junction, NY
    Former Employee - Senior Process Consultant in Hopewell Junction, NY

    I worked at The Hartford (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from Home.
    Classes offered to further job related education.

    Cons

    Management easily jumping to conclusions.
    Poor follow up's.


  3. Helpful (3)

    Difficult to move throughout the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Phoenix, AZ
    Current Employee - Claims Representative in Phoenix, AZ

    I have been working at The Hartford full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits. Good vacation time- 20 days when you start and that advances with seniority. Mostly positive work environment.

    Cons

    Difficult to move throughout the company. I started in a call center out of college, hoping to get in to human resources eventually. It seems as though management wants you to stay in the path they have designed for you. For example, if you start in a claims call center, they want you to move up in to that next claims role.

    I have applied to other areas and have been unsuccessful in getting a job because I didn't start in that area. They say there are ways to develop, which there are online courses that you can do. But, the hiring managers Ive interviewed with don't seem to care about that and are looking for actual work experience in that specific area.The idea behind the company's development resource is a good one, as they do provide the tools to advance. The problem lies in the hiring process. Taking these learning courses or using the company's training tools does not prove to be at all valuable to hiring managers.


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  5. Helpful (3)

    Entry Level position in the claims call center. The department was understaffed and we were overworked.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at The Hartford full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good amount of Paid Time off

    Cons

    If entering a certain department such as claims you were expected to stay there and were not allowed to explore other departments such as underwriting.

    Advice to Management

    If an employee is struggling in an entry level job, allow that employee to discover other entry level opportunities where they could be successful, don't just fire people and waste your time and money on training them.


  6. Helpful (1)

    Promote from within!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hartford, CT
    Current Employee - Customer Service Representative in Hartford, CT

    I have been working at The Hartford

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Job security, worked with some very nice people. Multiple locations arount the state of CT. This is really all I can say that is a pro about The Hartford.

    Cons

    Lowball salaries, management is incompetent, managers are chosen by favoritism rather than education and business knowledge. After 8-10 interviews for jobs at the company with no offers, I was offered the first job I interviewed for outside the company.

    Advice to Management

    Try harder the promote, recognize and keep top talent. Also try to treat your subordinates as business partners rathen than children. I had a boss actually say at a team meeting "if you can't play nice in the sandbox, get out"


  7. Helpful (4)

    Overworked, under appreciated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Annuity Service Specialist in Woodbury, MN
    Former Employee - Annuity Service Specialist in Woodbury, MN

    I worked at The Hartford

    Doesn't Recommend
    Doesn't Recommend

    Pros

    None that I can think of

    Cons

    Hectic work environment, high turnover rate caused stressed to employees while we got the cold shoulder from management.


  8. Helpful (3)

    Great Compensation, Lousy Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Bill Examiner in Syracuse, NY
    Former Employee - Medical Bill Examiner in Syracuse, NY

    I worked at The Hartford full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The Hartford is very generous in its compensation policies. Starting pay was well about the market in Syracuse, their insurance and retirement packages are strong, and the PTO policy is exceedingly generous -- 19 days/year to start, 5 more after 3 years of service time, and the option to purchase another 5 over the course of the year with your benefits election.

    Cons

    They treat their employees like something they stepped in. Employee surveys are used as a tool to stamp out dissension rather than find ways to improve as an organization. Suggestions from the bottom were generally met with stern disapproval. The company has a strong preference for hiring experienced managers from outside, making it exceedingly difficult to move up within the company. You will need every bit of that generous PTO bank, too, as they will work you to the death for it. If you're salaried, expect to have to work as many make-up hours anyways. The common adage on the floor is that, "No day off goes unpunished."

    They are also severely diluting their premium brand by attempting to trade on that while adopting cost-leader strategies. Their office tech is woefully out of date, as they consistently push for the lowest cost option. For example, when I was there in 2013, they finally updated to Windows 7 and Office 2007, only because Microsoft was no longer offering support for what they had. Their claims software is poorly managed, and they have lately taken to outsourcing as many functions as possible to off-shore business partners with vastly inferior quality standards. The result is deteriorating service levels, ever-increasing burdens on their internal staff to maintain quality while also correcting the voluminous errors from their off-shore partners, and an internal culture where everyone lives in constant fear that their department (and job) will be the next to be lost.

    Advice to Management

    Start respecting your people more and paying attention to the real quality of your product. You can't trade on your name forever. Greater opportunities to advance will prevent you from constantly having to replace your best talent.


  9. Customer Relationshp Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Friendly Enviroment and Cooperative Peers

    Cons

    Hours not condusive to Work/Life Balance


  10. Helpful (1)

    Ok but not a great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice office, good atmosphere, good team.

    Cons

    Working on weekends, too many workaholics.


  11. Helpful (3)

    Mismanaged and bad to employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Doesn't Recommend
    Doesn't Recommend

    Pros

    One of the larger employers in the area

    Cons

    Just about everything - compensation, management, treatment of employees



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