The Hartford
3.0 of 5 494 reviews
www.thehartford.com Hartford, CT 5000+ Employees

The Hartford Reviews

Updated Apr 11, 2014
All Employees Current Employees Only

3.0 494 reviews

                             

59% Approve of the CEO

The Hartford Chairman, President, and CEO Liam McGee

Liam McGee

(237 ratings)

50% of employees recommend this company to a friend
144 Employee Reviews Back to all reviews
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Some of the same things that made it great, are what are now dragging it down.

Product Analyst (Former Employee)
Hartford, CT

I worked at The Hartford full-time for more than 8 years

ProsFantastic benefits, but they are slowly being reduced, or removed altogether. Used to be very good job security, but now outsourcing and cost cutting is the name of the game. Which I normally wouldn't mid AS much (survival of the fittest in my eyes) however, there is still a great deal of nepotism which means if you related to someone there and are an sub-par you get promoted, but if you aren't related you get put on an action plan. And no, I was never on an action plan, nor was I related to anyone there, I worked my tail off.

ConsOverly buerocratic and lethargic in its decision making processes, resistant to any "real" change, minor changes are long over due and do too little to deliver meaningful results. Once had a VP drop two f-bombs on me while he was berating MY professionalism of all things.

Advice to Senior ManagementNeed to take a long, soul searching look in the mirror regarding who you have, where you have them and do they REALLY belong there. Remember your employees are the customer facing people in your company and make the company great or terrible, so treat them well.

Yes, I would recommend this company to a friend

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Good Company

Anonymous Employee (Current Employee)

I have been working at The Hartford full-time for more than 5 years

ProsBenefits are good. Most people are professional and friendly.

ConsA bit top heavy. Lack of innovation. Ideas are not valued to the level it should be, although progress is being made. A lot of the "we've always done it that way" mentality which hurts innovation.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Customer Service at it's most challenging

Anonymous Employee (Current Employee)

I have been working at The Hartford full-time

ProsThey people and culture are awesome. The leadership team is exceptional. Pay, benefits, time off, in house promotions, remote work. You pretty much know what is expected of you. Good first job, entry level especially if you do not know what you want to do. Gain expierience with phones and basic office computer enviroment.

ConsUnrewarding, too stressful, growth is limited to vertical and that is not ideal for everyone, expectations sometimes seem unrealistic. It is not black and white which can be hard for some people.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Uneven

Anonymous Employee (Former Employee)

I worked at The Hartford full-time

ProsRemote work, future focus, transparent approaches

Consfrequent reorgs (which are potentially reaching a natural end), uneven communication

Advice to Senior ManagementMake sure the benefits of the organization and exciting aspects cascade as fully as the work ethic and requirements.

– I'm optimistic about the outlook for this company

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Good learning experience

Anonymous Employee (Former Employee)
Hartford, CT

I worked at The Hartford full-time for more than 5 years

ProsGood people to work with.

ConsStrategic direction and ability to change is limited.

Yes, I would recommend this company to a friend

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cool

Anonymous Employee (Former Employee)

I worked at The Hartford

Proshours, nice people, educational, fun environment

Consperks overtime, commute, staff at times

Yes, I would recommend this company to a friend

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Growth opportunity

Anonymous Employee (Current Employee)

I have been working at The Hartford full-time for more than 10 years

ProsGood opportunity for growth and continuous learning.

ConsUpper management has individual, not company wide, objectives.

Advice to Senior ManagementTake a harder look at how performance expectations are inconsistent from directors

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Has much room for improvement...

Policy Service Specialist Phase II (Current Employee)
San Antonio, TX

I have been working at The Hartford full-time for less than a year

ProsDecent Wage for Unlicensed work.

ConsAntiquated Computer Systems and applications. Does not invest in long term strategies. Poor knowledge management tools. Too many procedural steps to complete simple transactions.

Advice to Senior ManagementInvest in systems that make the Customer Service delivery easier. Employees have to jump through hoops to complete simple transactions.

No, I would not recommend this company to a friend

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Ok company but lots of changes

Anonymous Employee (Former Employee)

I worked at The Hartford

ProsHousehold Name; the brand can carry good weight in the right circles. Has a good long history that has weathered many storms

ConsIn a state of flux. The economic downturn devastated this once proud name. At one point, the company seemed to have every business unit up for sale and would have been content to survive on what ever business unit didn't get bought up

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If the focus were actually on performing the business of insurance then some work could actually get done.

Team Leader (Current Employee)
Aurora, IL

I have been working at The Hartford full-time for more than 5 years

ProsWork/Life Balance.
Paid Time Off
Remote Worker Program
Financials are improving
There is investment in updating some systems

ConsThere is too much focus on extracurricular activities to drive employee engagement.
Poor IT Infrastructure, only recently has there been a focus on updating some systems, in 2013, many computers were still on Windows 2003.
Ideas from outside the clique are not accepted or even given cursory consideration.

Advice to Senior ManagementUpdate financial products that keep pace or surpass competitors ie., Homeowners Policy with ACV only. Android App has not been updated since 2011 and only directs calls to claims or towing, no access to policy info, no ability to make policy changes.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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