The Hartford

www.thehartford.com
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The Hartford Reviews

Updated February 27, 2015
Updated February 27, 2015
222 Reviews
3.0
222 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
222 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

222 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    A company with little diversity...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT

    I worked at The Hartford

    Pros

    1) A company that treats their women well. I had a coworker that went on maternity leave for six months and was able to come back and retain her manager position.
    2) Great internship program
    3) They pay their employees pretty well

    Cons

    I'm a monority woman, and during my time there I was probably one of the three monority women on my floor (probably one out of 10 in the eompany with more than 20,000 employees). They just rolled out a Diversity and Inclusion Program in 2012, but I haven't seen any improvements in diversity in the workplace yet. I feel like the managers that I have worked with were very color-blind - they aren't open to talking about different cultures. One time a manager gave me an ignorant look when I started talking about Indian culture during lunch.

    Advice to ManagementAdvice

    Like I said above, this company needs to work on their diversity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Strong financially but needs to be more employee focused.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sale Consultant in San Diego, CA
    Former Employee - Sale Consultant in San Diego, CA

    I worked at The Hartford full-time (more than 5 years)

    Pros

    The positive was that you can work remotely from home. Benefits were great with 15 vacation right off the bat. Company offered competitve medical and dental plans as well as 401k matching and Employee stock purchase plan.

    Cons

    I work in a call center environment. The company is solid but if you are looking for good pay and advancement this is not the place. This is the only company I know who base your performance on how long you talk on the phone and base the quality of your work on whether or not you reviewed notes before answering the clients question and whether or not you asked another rep if they are transferring a call to you .. like come on.. you can do everything correct in terms making the correct financial decisions yet get a low score just because you forgot to say thank you. They are a walking contradiction.. they want you to make the client feel warm and fuzzy but do so in under 5 minutes. As for wage.. don't expect to make $40,000 even after 6 years on the job. The only redeeming thing about working her is that you can work from home which was more or less a cost cutting measure vs a perk. I would also like to add that the turnover is very high. Back in 2006 to 2008 the company was hiring alot of new employees mainly for sales and service. I would say that more than 70% of those hired during that time have either quit or been let go. I would recommend this to a recent college graduate to get their feet wet but after 3 years move on. I was there 6 years and have overstayed mainly because i can work from home.

    Advice to ManagementAdvice

    Do a better job with employee engagement and development.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    It was OK! UNTIL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Hartford, CT
    Former Employee - Director in Hartford, CT

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Love the people and had real good opportunities

    Cons

    THEN - they decided to out-source - Lost my job to India...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    People, people and people
    Benefits
    Office setting

    Cons

    Workloads and goal expectations
    Spin wheel culture

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Associate Claims Representative

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Great training program and benefit.

    Cons

    Management slow to reply to associate issues.

    Advice to ManagementAdvice

    Show presence and appreciation.

  7.  

    Hartford

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at The Hartford

    Pros

    The pro for the Hartford is the salaries and IT help services.

    Cons

    I do not have anything negative to say about the company other than it is very large and change can be slow.

  8.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefit Analyst in Overland Park, KS
    Former Employee - Benefit Analyst in Overland Park, KS

    I worked at The Hartford

    Pros

    relaxed dress code, workload not overwhelming, plenty of help when needed

    Cons

    little room for advancement at this location, pay below average

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    God benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections in Southington, CT
    Former Employee - Collections in Southington, CT

    I worked at The Hartford

    Pros

    Management pushes you in a positive way

    Cons

    they expect your calls to be under 5 min… all your calls, not always gonna happen

    Advice to ManagementAdvice

    be more realistic

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Solid company but very set in their ways.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Simsbury, CT
    Former Employee - Director in Simsbury, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Solid position in the market, good products, good people that work for HIG.

    Cons

    Leadership lacking big time. Way too many layers (generals) who protect themselves simply for their own bonuses. Leaders manage the message to senior levels to protect their own jobs and do not reward the folks adequately that drive the actual results. You cannot challenge leadership or you will be perceived negative forever and get stuck in the ranks persay. Buddy buddy system is who gets promoted and therefore unless you kiss butt and self promote your work, it will be very difficult to advance into leader roles. Ironically, people that know how to lead vs manage probably reside in the middle layers but they are leaving so they get career advancement. HIG needs to invest in the development of the good people that are driving outcomes and stop pretending to have the answers at leader level. Some folks were promoted to leader levels that really lack "leadership" skills to change the culture of thinking. Senior levels need to start holding AVP and vp levels accountable for results and look in mirror of what they are getting from those high paid roles vs the middle management level. Then again, if the message is controlled but those Vp's the message never gets to the senior folks. Really needs to be solved as that is key to employee engagement and retention of key folks, start to create a culture of trust instead of the direct opposite.

    Advice to ManagementAdvice

    Look in mirror and hold your vp levels accountable for results before they get paid plush bonuses. be aware of the lack of coaching and true development going on.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great Company....Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at The Hartford full-time (more than 5 years)

    Pros

    The company as a whole is growing. They are creating opportunities for their current as well as new employees to be ale to work from home and live in different parts of the country. They are building relationships with new companies to bring them aboard successful brand with over 200 years of great customer service and products.

    Cons

    They need to make sure that the managers they hire are about business and know the business. Too many people get a way with murder in this company and others are targets. It's sometimes like dealing with high school instead of a professional environment.

    Advice to ManagementAdvice

    Check the people you have in charge in certain areas. They will force good employees out the window and set them up for failure. Also, allow your employees to learn about different sides of the business. It can be beneficial to the company one day.

    Recommends
    Positive Outlook

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