The Hartford Reviews

Updated August 25, 2015
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3.0
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The Hartford CEO Christopher Swift
Christopher Swift
30 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

271 Employee Reviews

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  1. Claims Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    job security, overtime often, good coworkers, clean environment, helpful team leaders

    Cons

    never ending work load, responsible for things out of your control, surveys are not simple for customers to understand, more jobs at home needed for qualified staff

    Advice to Management

    hire my outside ASR's


  2. High stress (if you care about doing a good job)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Hartford, CT
    Current Employee - Assistant Vice President in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Some great people (though it's a big department). Huge investments into better Hr, training, and career support in recent years, particularly in Claims. A growing emphasis on the behaviors of 'how' people work together in addition to the 'what' gets done and on engagement concepts. New, modern workspaces in Hartford Office.

    Cons

    A lot of cut backs in resources in recent years leaves those remaining to carry the load AND try to make things better. That doesn't work forever, and it penalizes the people doing the work in favor of the people talking well about the work because so few people have more than a few minutes to hear the headlines. Some leaders are yellers.

    Advice to Management

    Hire more people and invest in their engagement with better coaching and accountability of the culture.


  3. Helpful (1)

    Inside Claim Rep Salary = low hourly

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good training. Most of the coverage issues were pretty cut and dry once you were there for a few months. And got to work from home.

    Cons

    Astronomically more work than you're "supposed" to have. Do you like contacting people on time? Not gonna happen. Do you enjoy the phone ringing off the hook, leaving you unable to actually get other work done? Good...because that'll happen all day every day. Although this may have changed - 2011 is the most recent "last" year Glassdoor allowed me to choose, but I left prior to 2011.

    Advice to Management

    Hire more ICRs.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    OK Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President
    Former Employee - Assistant Vice President

    Pros

    Benefits are OK Good work life balance

    Cons

    Too much bureaucracy Limited promotion opportunities


  6. work comp adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at The Hartford full-time

    Pros

    Pay is decent and coworkers are nice.

    Cons

    Job is not for everyone.


  7. Helpful (2)

    Unrealistic expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Short Term Disability Analyst in Cokato, MN
    Current Employee - Short Term Disability Analyst in Cokato, MN
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Hartford full-time (Less than a year)

    Pros

    Really enjoy the people I work with and the job definitely keeps your mind working all day long. Constant problem solving and really great if you enjoy a challenge.

    Cons

    Unrealistic expectations of their employees. Work loads are not distributed evenly among co-workers. Should have been upfront about the overtime expectations. I took this job so I would no longer have to work weekends, evenings or holidays and it seems that I work more of them than I did when I was scheduled for them just to get my work done. Never able to get ahead and always feeling behind due to the overload of work.

    Advice to Management

    Be upfront and try to be helpful with every resource available to your employees to train better and efficiently and provide your employees with as many skills as possible to SUCCEED.


  8. Helpful (1)

    Good Team - Stressful Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Phoenix, AZ
    Former Employee - Claims Adjuster in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford (More than a year)

    Pros

    Wonderful teams, great co-workers and a slowly evolving culture that lets you be you. A lot of in-office advisors and group discussion, along with immediate feedback.

    Cons

    Stressful days, more than 40 hr work weeks even though it's said to be 40 hrs as week Conservative company that tries to keep up with most decisions regarding auto insurance but somewhat fails.

    Advice to Management

    Being more open, allowing for more breathing room and understanding not everyone gets the basics right away. That's all I could say.


  9. Challenging yet fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director in Hartford, CT
    Current Employee - Assistant Director in Hartford, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company now strives on collaboration and communication

    Cons

    All areas don't offer growth opportunities. Work/Life balance can be difficult to achieve, at times.

    Advice to Management

    Continue to offer feedback and learning opportunities


  10. Helpful (1)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at The Hartford full-time (Less than a year)

    Pros

    The company is a large structured organization. There is ample training and some potential for growth. The benefits and vacation time accrued is great.

    Cons

    Internal development is offered however, internal promotion is difficult.


  11. Helpful (1)

    Ability Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ability Analyst in Alpharetta, GA
    Current Employee - Ability Analyst in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    Location, Hours, People, cultural awareness, networking

    Cons

    Compensation, lack of training, micro management, benefits, communication

    Advice to Management

    Pay more, dont overwork analyst, train better



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