The Hartford Reviews

Updated August 10, 2015
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The Hartford CEO Christopher Swift
Christopher Swift
15 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

91 Employee Reviews

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  1. Helpful (3)

    Get your paid training and move on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Representative in Phoenix, AZ
    Former Employee - Associate Claims Representative in Phoenix, AZ
    Doesn't Recommend

    I worked at The Hartford (More than 8 years)

    Pros

    Generous paid time off. Training and Licensing for new employees.

    Cons

    Heavy workload. Work/life balance. Very high turnover. Performance based on reports and not real life effort, job skills nor professional ability.

    Advice to Management

    None


  2. Helpful (2)

    You can make it work if you eliminate sleep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in Bloomington, MN
    Current Employee - Claims Analyst in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid OT Adequate breaks Easy to find others in the same boat, so you know its not you with the problem

    Cons

    The workload is not distributed evenly so the forced OT cannot be called mandatory, it is only mandatory for those who have been given too much work to do. There is the constant threat and follow through of Verbal And Written Warnings. Once a warning is administered there is no plan for improvement, just don't do (whatever) again --even though it is inevitable there will not be enough hours in a day to complete the work that goes with a caseload of 300 claimants. Surveys do not represent effort, if the claimant is unhappy with the process or dollar amt in benefits, there is nothing the employee can do to get them more money.

    Advice to Management

    Distribute the work evenly or hire more employees. There are only 2 options here, what is so complex about this? This situation has been going on for years in the Short Term Disability Dept with an abnormally high turnover. There is no need for a black belt in lean processes or sigma 6 training or whatever it is you do in your too many meetings resulting in no change time after time. If an employee has less work they-- do it more completely and successfully, then they get promoted. The employees with more work get warnings for not doing it properly or completing on time, and no support with no opportunity for advancement so they LEAVE. Then the clients suffer. Add water, rinse, repeat


  3. Helpful (1)

    Leave Absence Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leave Specialty Analyst in Richfield, MN
    Former Employee - Leave Specialty Analyst in Richfield, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at The Hartford (More than a year)

    Pros

    Great Vacation and location of office.

    Cons

    Advancement is difficult if not impossible to achieve.

    Advice to Management

    Team Leaders should be hired from within.


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  5. Helpful (3)

    claims consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Bedford, NH
    Former Employee - Claims Adjuster in Bedford, NH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    none, last insurance company to work for. Number one for years in Bad Faith claims handling.

    Cons

    Treat you like a slave, benefits such as health care high. Family life is non existent. No time for a vacation. The number one insurance company for bad faith claims for many many years. Unethical.

    Advice to Management

    Allow unions


  6. Helpful (2)

    Beware of the middle management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - STD Claims Analyst in Windsor, CT
    Former Employee - STD Claims Analyst in Windsor, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    -good coworkers on your teams -good PTO time

    Cons

    -too much middle management, they dont always follow the rules or play fair, lack of honest communication -ancient technology which waste production times -pay is low compared to competitors

    Advice to Management

    invest in your employees and technology


  7. Helpful (2)

    Inside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Agent in Oklahoma City, OK
    Former Employee - Inside Sales Agent in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training and licensing, decent benefits, people

    Cons

    No commissions...for sales? No clear career path.


  8. Helpful (2)

    Bodily injury aduster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ABI Representative in Peoria, AZ
    Former Employee - ABI Representative in Peoria, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford (More than 8 years)

    Pros

    Good benefits, partial work from home allowed

    Cons

    Overworked, can't keep the tenured people. When i left they kept giving more work to you with no additional compensation.

    Advice to Management

    Find a way to separate the departments again. People can't be expected to do it all- settle injuries, settle total losses and keep up the customer service.


  9. Helpful (3)

    customer relationship specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at The Hartford full-time

    Pros

    A lot of vacation time. Some of the people are nice, and helpful.

    Cons

    the managers suck, they are emotionless to an tragic event that may have happened in your life, its like oh well, what about your numbers for this month. the pay IS NOT up to par with other insurance companies for all that is required of you. no flexibility in work schedule.

    Advice to Management

    show some type of empathy. the hartford is loosing GREAT people, and its like you don't care. that door will continue to revolve, and you will continue to spend money on training, just to have people quit. we dont feel valued at the hartford.


  10. Helpful (4)

    Worst working year of my life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Antonio, TX
    Former Employee - Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford (More than a year)

    Pros

    There are no pros.

    Cons

    Pay sucked, the other employees talk about you even if you never speak to them or you are kind to them, people lie, adjusters are mean to callers proving the steriotype about adjusters is true, they will lie, yell, and try to make people say something happen that didn't. they belittle people on the phones. I will never work in the industry ever again let alone for this company.

    Advice to Management

    This company is so messed up no one can help them. clean house and improve the culture. It is disgusting.


  11. Helpful (3)

    Clams handler

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Handler in Syracuse, NY
    Current Employee - Claim Handler in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training program for new hires

    Cons

    Employees are treated horribly my management. Everything is micromanaged to the nth degree. Under paid compared to other companies I would never suggest this place for employment.

    Advice to Management

    Treat your employees better. Corporate needs to examine the way this office is run.



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