The Hartford Reviews

Updated July 30, 2015
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156 Employee Reviews

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  1. Helpful (4)

    Great Compensation, Lousy Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Bill Examiner in Syracuse, NY
    Former Employee - Medical Bill Examiner in Syracuse, NY

    I worked at The Hartford full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The Hartford is very generous in its compensation policies. Starting pay was well about the market in Syracuse, their insurance and retirement packages are strong, and the PTO policy is exceedingly generous -- 19 days/year to start, 5 more after 3 years of service time, and the option to purchase another 5 over the course of the year with your benefits election.

    Cons

    They treat their employees like something they stepped in. Employee surveys are used as a tool to stamp out dissension rather than find ways to improve as an organization. Suggestions from the bottom were generally met with stern disapproval. The company has a strong preference for hiring experienced managers from outside, making it exceedingly difficult to move up within the company. You will need every bit of that generous PTO bank, too, as they will work you to the death for it. If you're salaried, expect to have to work as many make-up hours anyways. The common adage on the floor is that, "No day off goes unpunished." They are also severely diluting their premium brand by attempting to trade on that while adopting cost-leader strategies. Their office tech is woefully out of date, as they consistently push for the lowest cost option. For example, when I was there in 2013, they finally updated to Windows 7 and Office 2007, only because Microsoft was no longer offering support for what they had. Their claims software is poorly managed, and they have lately taken to outsourcing as many functions as possible to off-shore business partners with vastly inferior quality standards. The result is deteriorating service levels, ever-increasing burdens on their internal staff to maintain quality while also correcting the voluminous errors from their off-shore partners, and an internal culture where everyone lives in constant fear that their department (and job) will be the next to be lost.

    Advice to Management

    Start respecting your people more and paying attention to the real quality of your product. You can't trade on your name forever. Greater opportunities to advance will prevent you from constantly having to replace your best talent.


  2. Customer Relationshp Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Friendly Enviroment and Cooperative Peers

    Cons

    Hours not condusive to Work/Life Balance


  3. Helpful (1)

    Ok but not a great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice office, good atmosphere, good team.

    Cons

    Working on weekends, too many workaholics.


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  5. Helpful (3)

    Mismanaged and bad to employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Doesn't Recommend
    Doesn't Recommend

    Pros

    One of the larger employers in the area

    Cons

    Just about everything - compensation, management, treatment of employees


  6. Helpful (1)

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    they feed you a lot when they over work you

    Cons

    environment is like high school. Everyone is worried about each other. Over worked with not enough staff


  7. Worked from 2008-2013 at The Hartford (during recession) due to business acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Boston, MA
    Former Employee - Marketing Manager in Boston, MA

    I worked at The Hartford full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The Hartford is a large corporation and provides a wide array of employee benefits, although at the barest limits of acceptability

    Cons

    Corporate did not appear to value Boston-based employees "Bonuses" barely covered annual Cost of Living increases

    Advice to Management

    Include all worksite locations within corporate


  8. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good company with very good work/life balance due to flexible schedules. Good pay structures.

    Cons

    Big company. The individual gets lost in process and the crowd.

    Advice to Management

    Focus more on simplicity and instill a more direct alignment of activities to the mission and end goal.


  9. Helpful (10)

    Poorly run department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Claim Representative in Windsor, CT
    Current Employee - Associate Claim Representative in Windsor, CT

    I have been working at The Hartford full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Weekends off, training, generous paid time off. The Hartford as a company has many solid benefits, but in restructuring the Claims organization they seemed to have let them drift off and lose their way.

    Cons

    Poorly run. Northeast Auto was run into the ground long before I was hired. Basically they run the place like a call center. For a company touting a 200 year legacy, they don't even know how to onboard an employee. They were perfectly happy with crummy retention rates, even stating they were proud that not many of their employees were around the year prior. High volume, high stress, no rewards. This is a job you work at until you drop dead from a heart attack at 47.

    Advice to Management

    Probably reconsider firing people on December 23rd


  10. Helpful (2)

    CRO - Don't Think It's so great!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subrogation in Lake Mary, FL
    Current Employee - Subrogation in Lake Mary, FL

    I have been working at The Hartford full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    All the people w/the exception of leadership are great!! I made some wonderful friends during my 8 1/2 years there. Benefits are good, pay is so-so. A new training program was recently implemented. PTO is generous and available day one. I definitely recommend The Hartford as an employer, just not in the CRO.

    Cons

    Performance metrics are changed mid-stream but not spelled out thoroughly. A successful associate can suddenly come up as inconsistent. Little to no coaching as to what you can do to improve or succeed. High performers are suddenly knocked down a notch and get fired - leaving room to hire the fresh new talent. Work/life balanced that The Hartford preaches is non-existent.

    Advice to Management

    You broke something that didn't need fixing! Transparency is seriously lacking and the coaching that the staff got on how to answer the employee survey was improper. Trust & morale are at an all time low.


  11. Helpful (1)

    Limited growth opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Hartford, CT
    Former Employee - IT Engineer in Hartford, CT

    I worked at The Hartford full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent salary and benefits packages

    Cons

    -Limited growth opportunities for anyone, even top performers. Theyre happy to keep people in teh same roles so long as they perform at a sufficient level -Located well outside of downtown gives limited walking access to... anything in Hartford -Classic Insurance culture

    Advice to Management

    Take care of your top performers to retain talent



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