The Hartford Reviews

Updated October 15, 2014
Updated October 15, 2014
581 Reviews
3.0
581 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
24 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 58 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 18 reviews)

More Highlights

129 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Downhill after prior leadership ran the company into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 8 years)

    Pros

    A paycheck
    Good for young professionals looking to enter the workforce
    Standard time off
    Decent benefits but they are on a decline

    Cons

    Abusive environment, Old timers that knew the business are retiring, young professionals are inexperienced and want to be VP overnight. Upper management does not care for its people. Bad culture and environment.

    Advice to ManagementAdvice

    Get a clue

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Toxic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Woodbury, MN
    Former Employee - Anonymous Employee in Woodbury, MN

    I worked at The Hartford full-time (more than 8 years)

    Pros

    The vacation benefit is incredible, you will never get a vacation package like you do with the HIG. But how much are you willing to sacrifice for a few extra weeks off of work?

    Cons

    Everything else. Management is simply ridiculous; they consistently do exactly the opposite of what they say and/or promote. For example, HR talks about the importance of inclusion and team spirit but then turns around and dismembers the employee club and rewards/recognition program. They do not protect or value their employees and are very, very quick to throw people under the bus to make themselves look better. And when all an employee has to look forward to at the end of the week is "Casual Friday", that is suddenly taken away as well. If you have the opportunity to work anywhere else, anywhere at all, I suggest you take that opportunity.

    Advice to ManagementAdvice

    1. Respect your employees - trust them to be adults and you will be surprised at the choices they make.
    2. Stand behind your words - get involved and try to actually be empathetic to your employees, they know when you're being fake and just phoning it in.
    3. Get over yourselves - you are not as amazing as you think you are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    IT Worker - Company should be a 5

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Consultant in Remote, OR
    Current Employee - IT Consultant in Remote, OR

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    If you have been with The Hartford for more than 10 years you get at least a month off and you can also buy a week. They have a good benefits package, for example, they will pay for your education and will match 401K up to 6%. You also receive a year-end bonus and that's a really nice perk.. The company is large so you are not forced to be the leader.

    Cons

    Managers are very dry eyed and typically have backgrounds/majors in something very foreign like Chemistry or Theater Arts. Very weird, especially when there are millions of Americans that are looking for work and have suitable backgrounds that would fit certain positions. For example, our ex-CEO Ramani Ayers was a Chemistry major and our current CEO Liam is a failed banker from the 2008 disaster; keep in mind this is an insurance company. There are also a ton of workers that lack education and are working in upper tier positions. They started out in the mailroom and worked their way up.. I don't mean to sound smug but I'm sure our company shareholders want the brightest people working in the upper tier positions. I once had a manager that had a high school education and loved to brag about how doing anything more was a waste of time.. Most of these people are very difficult to work with because they are there working the typical 9 to 5 and have no desire to better themselves. They put no effort or time in showing that they have a desire to work at the position they are in. Having such a mix of people makes a toxic environment of people who care and people who are just working the 9 to 5.

    I've been with this company for more than 10 years and have seen the most laziest people advance either by complaining that they do not want to do their particular position anymore or by being a good friend to the manager. If you are a bud to the manager then you have a good chance of getting all the key project work and/or being promoted. You can sell the most policies or have the highest numbers and it really doesn't matter. The old fashion way of working hard to advance will not happen.. It's the classic case of "it's not what you know, it's who you know." The Hartford is also manager top heavy and this causes someone to be constantly looking over your shoulder. Also, my department's AVP has such a high horse he/she could be bothered to say hello to any of the lower tier workers when they see them at lunch or in the hallways. I know he/she does not owe anybody anything but if you are an AVP, I think it would be nice to say hello to the people that are making it happen and keeping the company a-float. It makes low tier coworkers feel unappreciated. But in all, it boils down to what position you are in.. If you are working on the business end and doing speculative work then you would have it better then someone taking 60 calls a day doing sales or working the customer service help desk.

    Advice to ManagementAdvice

    Get rid of all the speculative positions like customer retention or some unnecessary advertising positions. Bulk up on the positions that are necessary. Punish managers that make the wrong move such as outsourcing the Help Desk to India which has caused misery and a large backlog on getting problems fixed so people can work. Get rid of workers that complain about the help. Cut back on management. There's a manger for every 15 employees. Focus on the numbers!!!! People that are educated and are producing top numbers need to be rewarded and recognized because this has be swept aside in more recent years. People are required to have insurance so there's always a market.

    Disapproves of CEO
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  5.  

    May be a good company, stay away from the claim department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Property Claim Adjuster in Chicago, IL
    Current Employee - Senior Property Claim Adjuster in Chicago, IL

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Great benefits, Good remote worker program

    Cons

    In the claim department there is no training; In the claim department very political; Claim Management doesn't always stand behind their team; Too top heavy

    Advice to ManagementAdvice

    Read "Good to Great"

    Doesn't Recommend
    No opinion of CEO
  6.  

    It was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Developer in Florham Park, NJ
    Former Employee - Applications Developer in Florham Park, NJ

    I worked at The Hartford full-time (more than 5 years)

    Pros

    big company benefits like access to tools and technology that small companies cannot purchase

    Cons

    indecisive leadership. no body seems to know what is going on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Terrible management Staff - small opportunity for career progression - very political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Hartford, CT
    Former Employee - Customer Service Specialist in Hartford, CT

    I worked at The Hartford full-time (more than 3 years)

    Pros

    Good benefits, sufficient time off

    Cons

    very very political - small opportunity for career progression

    Advice to ManagementAdvice

    Take some modern management classes and learn to be leaders as well

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Started out being a fantastic place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Benefits were great. Hartford prides themselves on great quality of work, "outsourcing" does not reflect that.

    Cons

    Promotions were given to chosen favorites. Training was not always available as promised.

    Advice to ManagementAdvice

    Need to be aware of what their "consultants" are doing in lieu of micro managing the lower level employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Lack of consistency, honesty, strong management and HR support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Allentown, PA
    Current Employee - Sales Associate in Allentown, PA

    I have been working at The Hartford full-time (more than an year)

    Pros

    The training for positions is acceptable and does prepare you for the technical portion of your job. Associates are very nice.

    Cons

    No preparation for the phone portion of the job. No in-house HR support (all done via email and phone - thus lack of face to face contact). Receive contradictory information from management and then get dinged on QA. Management does not support staff - only themselves. Some management should not be in their positions - they don't have the skills necessary to be an effective manager and staff suffers. Creates poor moral!

    Advice to ManagementAdvice

    Clean house and put leadership skilled people in management positions!!! Moral will increase and so will production. Understand phone work is difficult and do what is necessary to decrease the stress associated with that job. Be honest and consistent! The lack of integrity is disturbing!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Annuity Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Windsor, CT
    Former Employee - Customer Service Representative in Windsor, CT

    I worked at The Hartford full-time (less than an year)

    Pros

    Thorough and succinct training program; mentors can be great; pay is decent, though lower than similar positions in the industry as The Hartford does not require reps to have a Series 6.

    Cons

    No Series 6 leaves reps with a lack of basic financial industry understanding; management is crazy about micromanaging time; new hires basically have a babysitter watching their every move; manager for new hires is remote; short breaks don't allow enough time to decompress.

    Advice to ManagementAdvice

    Stop treating your employees like children. Stop basically requiring overtime.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Management tightening the ropes too much- very stressful, production times inadequate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    good benefits, generous vacation time

    Cons

    no flex time, micro-managed, excessive workloads & insufficient time to complete work, employee moral has decreased over the last 5 years (no time for team meetings or anything benefiting employee relations)

    Advice to ManagementAdvice

    Take a step back, listen to employees, find a happy medium between over efficiency & the real world of keeping happy & productive employees

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